We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
Shipment from Cyprus to London, arrived in 24hours, better priced than the Dhl website. I was sceptical if to trust Parcel Monkey as a company initially, however I am happy I tried them and will use them in the future again.
10/12/20 by Customer
Excellent from booking to delivery.
10/12/20 by Susan Hardman
Fast, efficient, and well priced...
10/12/20 by Annie
Gobsmackingly awesome service! Uk to France in less than 4 days. The chap who collected the parcel from my parents was polite, friendly, COVID safe and helpful. Best delivery ( collection ) driver they have ever met. Have sent parcels between UK and France with other very popular delivery services and they have taken WEEKS!!! Will be using this service again next week as sadly John Lewis have stopped international deliveries. Thank you !!!
10/12/20 by anna boulton
Thank you for your help in guiding me to the best way of sending my parcels to my family for Christmas. They arrived safely and I managed to save some money.
10/12/20 by Customer
Parcel was collected from drop off shop on 6th December and arrived at destination in France on 10th December. Excellent service.
10/12/20 by E. Goddard
Great service, very efficient and thankyou will be back soon
10/12/20 by Diane Giugliano
Super fast and cheap service, and very easy to use. Will always use Parcel monkey for future parcels!
10/12/20 by Customer
I use Parcel Monkey for all my parcels UK and Europe. They offer a wonderful service, easy to track parcels, always do what they say they are going to, and good prices. I send regular parcels to Denmark and they take 3/4 days. Brilliant service.
10/12/20 by Lynnette
Good communication. Everything went well. Quick delivery.
10/12/20 by Customer
As usual very pleased. The delivery to Lapland was brilliant. Parcel Monkey is top of my list. I think this is the 6th or 7th time i have used them. Thankyou..
10/12/20 by Beryl Kenny
Advertised delivery time 3-5 days but took 12.
10/12/20 by hw
Great service. All handled very professionally and my niece is now counting until Christmas day for her presents!
10/12/20 by Customer
Collected as stated when booked the delivery to USA for a.3.5kg parcel. Took 4 days for it to reach designated country. No issues at all. A very smooth process in the UK.
10/12/20 by N CORTON
Good service no complaints
10/12/20 by Raymond
Very good service to Germany
10/12/20 by Mrs Diana Rogers
Our parcel arrived very quickly. However the number we were given to track the parcel was not recognised causing frustration as we were trying to trace it. Then out of the blue it was delivered.
10/12/20 by Mr Robert King
Ive used Parcel monkey three times now. Their site is easy to use and everything went smoothly. Will continue to use them for my UK and international parcels.
10/12/20 by Julie
I booked a door to door delivery and I was the receiver. I forwarded the labels to be printed by the sender. Everything went to plan and the goods arrived today. It was two days later than expected but during the xmas rush plus COVID who can complain? Ive used Parcel Monkey before and will again - I recommend them. Note that they have a useful live chat if you have any queries
10/12/20 by elizabeth coates
Horrendous. I arranged a delivery via eBays Packlink, selecting Courier. When no one showed to pick it up, I looked online to see who I should contact when a Courier driver doesnt turn up. That pointed me to Parcel Monkey... who are apparently run by an actual monkey. Despite giving all the details I had and asking how I could rearrange the pickup, I received the same message each time - please confirm if you booked via Parcel Monkey. No, obviously not. I had never heard of Parcel Monkey before I looked online to find out how to fix my delivery. I told them that. Yet when I explained that and why I was nevertheless talking to them - the company who were meant to have picked up my parcel had told me to talk to them - all I got was Please confirm if you booked through Parcel Monkey. Utterly useless. I really cant be the first person to book through eBay and end up talking to these clowns. EBay, Courier, Parcel Monkey: working together means working TOGETHER. If youre curious, the people to contact are, apparently, Packlink. God knows if thats yet another company or what. Oh, and the driver didnt show for another day.
10/12/20 by Calum Proctor
Lots of options.
Great prices.
Good service.
Recommended.
Used many times.
10/12/20 by Ian Atherton
Great service, on time and delivery as planned..
10/12/20 by Sharon Suggett
Great service.....user friendly website!
10/12/20 by Doctorbob uk
Found an excellent rate for despatching my parcels via DHL, collected from me and delivered the following day to my customer. The Parcel Monkey website is very user friendly. A brilliant find.
10/12/20 by Julie Arnold
Delivered within 24 hours brilliant service.
10/12/20 by Lynn
Youve sent this review form too early! The parcel was dropped at a Post Office over a week ago, but still hasnt departed the UK! Hope it makes it to Australia soon
10/12/20 by Customer
Great Price and Sevice as always.
10/12/20 by Sue MCCART
Excellent service. Parcel arrived in the 3 days. Very pleased. Thank you
10/12/20 by L Hall
Well what can I say everything regarding the transaction was quite easy the delivery time was excellent thanks a lot
10/12/20 by Malcolm Gifford
You sent my package with DPD which hands it over to SEUR which is an absolute nightmare to deal with, just look at their trustpilot reviews, or what people have to say about them on twitter. You should not be dealing with that company, they are the worst and trying to receive a package with them is like pulling teeth out.
10/12/20 by Alex
I booked a large 20kg box to be shipped from Denmark to UK and dropped it off 30th October. It had not arrived a week later and the tracking had not been updated and I have been messaging Parcel Monkey back and forth for over a month, thinking they had lodged a claim to look for it. I called Postnord and contacted DPD myself numerous times and was told I could not lodge to search for it and Parcel Monkey would have to, frustrated with the communication, and they could not see any lost parcel investigation lodged. Postnord advised me the label I was provided was a RETURN LABEL and not a shipping label and were confused. Over a month later, the lady Eshna I have been speaking to told me there was no investigation with DPD as I did not get a receipt when I dropped it off and has not been helpful at all to resolve, instead blaming me. When the guy at the Supermarket did not give me one as they were busy and I called them to make sure it had been picked up the following week when it didnt arrive, and could provide the time in case they wanted to check with cameras?? I called Postnord again and they told me they need to search for it as it seems to be lost on their end, before DPD and I have tried to relay it with their email addresses I was supplied! Over 6 weeks later and still no parcel, I am left very frustrated, wasted a lot of my own time and PM seems to be blaming me and ignoring this. Not worth saving on postage when the parcel gets lost, you are blamed, provided an incorrect label and waste a lot of time with zero results! Have used PM several times with no issues and friends who ship too and expected better! Left unsure what to do
10/12/20 by Jo H
On time and delivered early
10/12/20 by Customer
Great service,good price.
10/12/20 by M. Forshaw
All relatively easy, and the Post Office accepted my parcel and passed it on to you - no problems. Thanks you. Great service!
10/12/20 by Janie Agnew
Great was a beet busy and the parcel arrived 3 day later but considering covid19 and Christmas period I think it has been an great delivery with good
10/12/20 by Customer
Great fast service and having my parcel collected is a bonus too. Would definitely use again and would recommend
10/12/20 by Angela Banks
Setting up the parcel sending was very straight forward, however, trying to find somewhere that would accept the parcel as it was through parcel monkey, proved more difficult. Some places listed would not take it. Maybe the system needs updating?
10/12/20 by K.Healey
Easy process to send 12 large boxes to france. 2 arrived 2 days later and the other 10 the day after!
So great service, and whats more a saving from going direct to courier what more can you ask for!
10/12/20 by Nic kelly
Definitely use this company again. We had a very large box with a golf trolley, originally intended to take it to Italy in the car but due to Covid 19 could not drive over there. We packed up the box and put some extra items in, had it ready for collection for the day allocated, the man arrived, picked it up and it was in Italy within 5 days. It was an excellent service and we will use them again, there was always someone in the office who answered the phone, when we had a question on how to pack up the box.
Rates were very good for such an excellent service.
10/12/20 by Roisin Dockrell
No confirmation of delivery received, tracking didnt recognise the consignment reference. Had to contact client direct to check if parcel received!
10/12/20 by SHS
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
