We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Easy to use. Good pricing on parcels.
No issues at all.
14/12/20 by Marloes McIntyre
Good little outfit Good service , and reasonable costs too !!!
14/12/20 by Jim Martin
Fabulous service all the way through lockdown and run up to Christmas
14/12/20 by Customer
Quick, reliable delivery. Easy to drop off at Post Office. Labels attached quickly to the order. Excellent service and updates online.
14/12/20 by Happy Customer
Great service. Would highly recommend.
14/12/20 by Catherine Bingham
Fantastic service, very reasonable price, I would recommend parcel monkey to anyone wanting to send parcels abroad.
14/12/20 by Shell
Excellent from beginning to end of the parcel journey. Easy to book, guidance for measuring and sending, contacts identified if there is a problem, prompt collection of parcel, easily traceable, delivered without any damage, punctually and made parcel delivery very easy.
13/12/20 by Mrs Dear
I didnt expect such good service, but Im absolutely impressed! The delivery was said to be within 3-4 days and it was absolutely amazing as it took 3 days from UK to Spain, indications to phone recipient followed as requested; very good value for money. Ill keep using this system from now on as I know now theres a good way to send my parcels. Thanks a lot Parcel Monkey!
13/12/20 by MARIA
Excellent service
13/12/20 by Customer
Easy to use and efficient
13/12/20 by Customer
Great service, great price! Delivered parcel promptly and safely. Will definitely use again.
13/12/20 by colin rowlands
Excellent quality service and quick. Thank you xx
13/12/20 by Pauline Scott
Easy to use website and quick efficient delivery.
13/12/20 by Matthew Ruprecht
Good, efficient, quick service. Delivery people were pleasant and helpful
13/12/20 by Tracey
Excellent service. Pick up was fast and easy and parcel was delivered in good condition really fast. Excellent international service and best possible price found. Wont use anyone else.
13/12/20 by Sarah Quinn
So much cheaper and faster than post office
13/12/20 by Michaela Thacker
Great site will use again, cheap prices and good service
13/12/20 by MARK W
Excellent system, with convenient home label print, easy drop-off, great price and reliable, even earlier than advertised, delivery. Thanks and Merry Christmas
13/12/20 by DAVID
First class service from door to door. Will definitely use this service again and highly recommend
13/12/20 by Mr Hansen
Excellent service as usual. Would definitely recommend.
13/12/20 by Joan Paterson
Perfect service????????????
13/12/20 by Customer
Works quite well
13/12/20 by Benjy Straw
Efficient and excellent service. Parcel of Christmas gifts for family collected and delivered door to door UK-Ireland in less than two days at a fraction of the cost it would have been to go via mail services. I have been recommending this service to friends and family sending parcels overseas. Will definitely use again in future!
13/12/20 by Ms Niamh O Mara
Parcel was picked up and delivered just as I wanted, combined with a very competitive price I would recommend this service to anyobe.
13/12/20 by CustomerDavid M
Thank you for great service at a great price too. Parcel picked up in Manchester on Tuesday 8th December arrived in oslo Saturday 12 Dec. Amazing. Loved tracking the package with the grandchildren too.
13/12/20 by Customer
Very good service from parcel monkey, we opted for a 3 day service for a package going to Spain. The only problem we had was that although we chose a 3 day service once the package was collected from our drop off point we then received an email to say it would be delivered the following Thursday which was 10 days. However, the recipient received the parcel on the Saturday which was 5 days. The tracking offered no help really, and 3 hours after delivery was made I had an email to say the parcel would be delivered that evening.
13/12/20 by Sandra
Very good via DHL - very quick service. Well done guys
13/12/20 by Mr Borg
First time using any parcel collection service. Found Parcel Monkey site easy to use and was delighted collection was arranged so quickly. Unfortunately DHL did not collect at the promised time, and I had to rearrange a new date with Parcel Monkey, which was 2 days later. Parcel delivered safe and sound, so would definitely use Parcel Monkey again, as delayed collection not their fault.
13/12/20 by MARJORIE
Sent a glass fronted framed piece of art and it arrived safe and sound in perfect condition.
13/12/20 by SCC
Absolutely recommend this company, was very impressed by their service, well done
13/12/20 by Mrs Jennifer George
Very efficient service
13/12/20 by Corinna
Excellent service and very affordable prices
13/12/20 by Customer
Always seems to get their great service from your street door
13/12/20 by tracey coates
Excellent service collection and drop of as promised! Excellent value for money.
Can really recommend
13/12/20 by JVS
Excellent efficient service
13/12/20 by amade
Not happy at all. Paid over £56 to post a parcel to USA, was collected and taken to the hub and sent back to my address saying it was not able to be delivered as it contained perfume??? Nowhere on the list of contents did it state that there was perfume enclosed, I had sent a plastic container of shower gel, which I have sent many times before, including sending in previous parcels I have sent with you, with no problem at all. Now out of pocket and a box of Christmas gifts not being delivered so no, I am NOT HAPPY with the service I received!!
13/12/20 by Kaye Cripps
I was given a pick up time for my parcel and it was picked up within that window. The other end the parcel arrived in a timely manner. Surprised at how reasonable the price was!
13/12/20 by Role x
Excellent service again from Parcel Monkey UK. 4.5 kg parcel from England to Los Angeles, 31/2 days ,Door to Door .
Would recommend.
13/12/20 by Brian Woodhouse
Delivered on time to Finland from the UK.
13/12/20 by Lee
Looked on tracking to see that a card had been left and parcel taken to local PO for collection. No card was left and recipient was at home at the time delivery was supposed to have been attempted. They only found out where to go because I sent the tracking information to them.
13/12/20 by Customer
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