We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,407 reviews.
This is the forth time of using, and I can’t fault the service at all
07/12/20 by Sally Ann Williams-Collis
I am a regular user of your services and my shipment are always delivered on the advised ETDs.
Great job once again.
Cheers.
07/12/20 by Mr. Shaikh
I always use parcel monkey for sending parcels to france and never had any pronlems at any time.
07/12/20 by Customers.gladwell
The box got damaged but everything inside was ok, however if it was something delicate it wouldn’t survived.
07/12/20 by Malgorzata Kubik
Great service, easy to use
07/12/20 by Carol Turner
They couldnt receive my parcel, the collection day I designated. However, they were responsible and gave me option to rebook with DHL again. Also, very good price.
07/12/20 by Mohona Reza
Got where it needed to go quickly and safely. Uk to USA in 5 days.
07/12/20 by Customer
Awful so far. We are now nearly a month into a delivery of a parcel to the US! Parcel Monkey using DPD can’t seem to get it from the local (US) depot to the recipient. DPD won’t give us any numbers to ring in the US (due to poor training on Data Protection) and they won’t give the recipient or me details to pick it up. I am now told that the parcel will be returned to the UK because of a request but nobody can tell us why or by whom. Both sender and recipient want the parcel delivered. All the paperwork is in order. Think of the carbon footprint that is being unnecessarily created. Whatever we write or say to PM or to DPD seems to make no difference. Make up your own mind whether you want to risk using either of them. It’s been a nightmare so far and getting worse. So much for a 3-6 day delivery, I think it was. The representations made about delivery on the website are completely misleading if my experience is anything to go by!!!! All we want is the parcel to get from the local delivery depot to the recipient. When transport and delivery is the core business of both PM and DPD one wonders why this can’t be done!
07/12/20 by Marcus
Fantastic service as usual. My Xmas presents arrived in Spain without a hitch !
07/12/20 by Customer
Good service, convenient, well done
07/12/20 by Sarah Peters
Really quick, great service and great price
07/12/20 by Customer
Excellent service.
07/12/20 by Christopher
Parcel delivered in good condition and in time
07/12/20 by Immy
Easy website. Prompt pickup. No monkeying around here !
07/12/20 by Guest
Picked up on time and speedy delivery
Thank you
07/12/20 by Customer
The total process was excellent and very easy to follow
07/12/20 by Customer
Very clear and concise instructions on how to pack a parcel, some very good tips. Excellent service and price to send an International parcel which reached its destination in 24 hours! We were very impressed and will definitely use Parcelmonkey again!
07/12/20 by Jacqueline Phipps
From first enquiry online to delivery of parcels only 4 days. Whats not to like? I use parcel monkey every year for Christmas and have never been disappointed.
07/12/20 by Welsh girl
Sent 3 parcels to Europe each a week apart- 1st one brilliant, 2nd one still in the U.K. days after it should have arrived, cost £58 terrible, 3rd one picked up last week, paid £88 they gave me a carrier who doesn’t go there!!! Can’t give me an answer, an alternative or the box, due there in 2 days still no resolution. DON’T USE THEM. You can’t speak to a human and I think emails are automated as they don’t address your issue. So stressful, I’m going to DPD direct ????
07/12/20 by anna
Very pleased with parcel monkey, the parcel only took 2 days to travel from England to France
07/12/20 by Jean Willard
Shockingly bad service. Parcel still not delivered delivered 2 weeks after pickup .. multiple messages from them saying they are looking in to it . They are unable or unwilling to ring their carrier to sort it out . Useless
07/12/20 by Customer
The only issue I had with this particular collection and delivery to France was the address boxes on the site were not long enough to fit all into the address into in the right format and therefore the address did not look right albeit all there so I had to hand write additional labels out and attach to the parcel in the hope it would arrive safely.
07/12/20 by CustAndrewomer
Great service. Short notice, quick responses and easy to use.
07/12/20 by Jordan
Excellent service. Parcel arrived at destination yesterday. Thank you.
07/12/20 by CMaggiestomer
Speedy, no fuss, good price. All good thanks
07/12/20 by Andy Senior
One week later and my parcels are still in U.K.. Status not update since 1st of December.
07/12/20 by Customer
Fantastic service and the parcel has arrived safely thank you
07/12/20 by Kevin Hine
Easy to use service, very reasonable prices and simplified parcel sending. Recommended.
07/12/20 by Patrick
From start to finish delivery with Parcelmonkey from UK to Greek island went smoothly. Lots of communication and guidance.
Will use again.
07/12/20 by CustomerJames May
Easy to arrange online, easy to print off the information. As promised they arrived to the house, checked the box was secured and kept me informed how the parcel was being shipped and where it was daily until it arrived at my friends home..
I would recommend them to anyone who isn’t used to sending item like myself.
07/12/20 by Customer
Useful for international shipping choices. Clear and quick.
07/12/20 by customer
The process of selecting a courier and arranging collection and delivery was very easy and it worked brilliantly.
07/12/20 by Lesley Orson
Sadly I dont even remember when or where or why I used you :-(
07/12/20 by David
2 days international delivery what else do you want more? Perfection, will use it again! Thanks
07/12/20 by Customer
Sent parcel in the U.K. and Hong Kong arrived on time
07/12/20 by Julie Cousins
Deliver in time all in good condition
07/12/20 by Zaira
Excellent great customer service
07/12/20 by Rickie
Just fantastic. The pick up on time and the delivery also .....For France... Pick up on monday...delivered on wednesday.
Better and cheaper than royal mail.
07/12/20 by Anick Moehle
Very happy. Quick and easy to send. Good value for money.
07/12/20 by Mrs. Laura Corby
Excellent site, easy to use, good rates, plenty of info
07/12/20 by MR JOHN HUTCHINS
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