We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
The parcels were collected without fuss when stated and delivered the next day.
Would definitely use Parcel Monkey again.
09/12/20 by Kirsten
Clear instructions, hassle-free, pick-up/delivery exactly as quoted, on time at both ends. - Great value, highly recommended.
09/12/20 by Customer
Excellent service, great prices.
09/12/20 by Sue Woodman (Bartlett)
Brilliant service all round and parcel arrived on time and intact
09/12/20 by Carol Grinszpan
My son introduced me to Parcel Monkey and I have been so impressed from start to finish. My order was picked up by DHL at the time stated and delivered safely to my grandchildren. I will recommend and use PM again
09/12/20 by Reverend
hassle free,very good rates,well pleased
09/12/20 by plymouth power tools
Great service from the start. Parcel picked upon time, delivery delayed a bit probably due to some snow/covid but I was kept informed of this. No problems and no complaints from me. I will definitely use you again.
09/12/20 by Jean
Excellent service
09/12/20 by Bateman Harris Partnership
Very easy to use, and great comparisons. The companies that I have used from Parcel Monkey have given great service, but it’s all down to the initial service provided by Parcel Monkey. Highly recommended.
09/12/20 by Miss Alison Ballott
The best in the row! I always get the better quotation from Parcel monkey and l just like the simplicity and invoice downloading system!
09/12/20 by Ahmet Cuneyt Tekin
Good price, fast delivery and easy to book and track online
09/12/20 by Hayley Taylor
This service is great left our house in Scotland at 1.30 pm and was at my brothers house by 11.02 pm following day
09/12/20 by Todd Clark
Arrived swiftly, pick up was easy and they had printed a label for me in case. Great service would use again
09/12/20 by Customer
Excellent service, very straight forward.
09/12/20 by Peter Le Lion
On the 2nd of December, I paid for 7 boxes of 20kg each, from London to Glasgow. On the 4th I received 6 boxes. Today the Wednesday of the 9th, I have not seen the 7th box. Communication is so poor. No information about the box or the delay. I fabrics where for an Ocation and they are no where to be found. The first driver gave me the impression it was arriving soon. Horrible and frustrating. My name is Amaka.
09/12/20 by Felly A
Good price. Easy to drop off at collection point.
09/12/20 by BEK Wholesale
First class service always collect and deliver as promised
09/12/20 by Janet C
Superb Customer service, quick responses, makes you feel secure and safe when sending parcels, i have used competitors only to e disappointed, only one think could make them better, using D.P.D
09/12/20 by Customer
Used parcel monkey to send a large package to the USA , was picked up on time and delivered quickly the entire process was really good
09/12/20 by Mark Tazzioli
Good value service.
09/12/20 by N Randall
As always excellent service to The Netherlands using DPD
09/12/20 by Diane
Very accurate ????????
09/12/20 by Customer
Fantastic prices! I sent a bike internationally for under £20!! Easy to use website and helpful information.
09/12/20 by Ellen
Works well for sending parcels to Canada.
Cheaper than just taking it down to a Post Office and sending via Parcel Force.
Much quicker delivery too.
09/12/20 by HuwD
Easy to use website, great communication!
Parcel collected on date stated, and arrived in Spain exactly a week after collection, which included 2 red days in Spain!
Will use again, thank you!
09/12/20 by Claire Mcguinness
Just perfect service, very quick delivery. It only took 4 days to go from London to France.
09/12/20 by Customer
Efficient and friendly service
09/12/20 by Les Charlton
The courier came a date late to pick up the parcel, but at least he contacted us at midday so only half a day wasted. Two parcels were delivered separately on different days, the second one on the 4th working day, so within the contract period.
09/12/20 by Mrs E Donner
I have sent two parcels in the last couple of weeks by Parcel Force booked through Parcelmonkey, excellent service both times. Parcels collected on time, first one to Germany arrived in two days, second to address in UK arrive by 10 am the following morning. Will definitely use again, and recommend to family and friends.
09/12/20 by Graham Hackett
Very happy with the service and will use again in the future
09/12/20 by Customer
Took the faff out of searching for the best courier price, and didnt even have to go to the post office. Great service!
09/12/20 by Gary Simmons
Great service. Reasonable prices and delivered on time. All very straight forward and will be using this service again.
09/12/20 by Deb
It took them 2 days longer than the scheduled two days, but otherwise all good
09/12/20 by Miriam Angelbird
Cant believe how quick my parcels arrived and in perfect condition. Best service yet
09/12/20 by Mr Gardner
AVOID!! 4 DAYS LATER I AM STILL CARTING MY PARCEL INTO THE OFFICE HOPING IT WILL BE COLLECTED, NOW STRUGGLING TO GET A REFUND. PATHETIC!
09/12/20 by Neil McKune
Parcel Monkey promises the earth such as 2 working days delivery, blah, blah, blah in Europe BUT they might as well say 12 days delivery + and just be honest with customers. This is the 2nd parcel that I have done with them and it will be my last as its long overdue. The couriers also make up absurd excuses for not delivering a parcel to the addressee on the other side like addressee gone on holiday, etc, etc. Then they have the universal excuse of Covid, however they screwed things up for me way before it came on the scene last year too. If you want to contact them by live chat they make it quite hard to find on their site.
09/12/20 by Nathan J
Parcel Monkey website was easy to navigate. However, the service chosen, Parcelforce Express24, was most unsatisfactory. It failed on several levels and the parcel eventually arrived after five days.
09/12/20 by William Meston
Brilliant service with loads of postage options and time scales. Never had a problem. If you item is too heavy or big, itll recommend a different service.
09/12/20 by Customer
All good. All process was fine.
Thanks
09/12/20 by Nuran Ryustemova
4 to 6 days for delivery !!! Still in th UK 15 days later with Parcel Force who wont give any info, say to contact you. Whats going on ?
09/12/20 by Customer
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