We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Good fast and reliable
08/12/20 by Ionut Ianovici
Faster and efficient!!!
08/12/20 by José Catarino
Fast and efficient service, great price. Highly recommended!
08/12/20 by Jolanta
excellent as always
08/12/20 by Customer
All great as always!
08/12/20 by Bartlomiej
Good service
07/12/20 by Customer
Lowest price option was with reliable carrier 5 days to Spain during run up to Christmas. Good value
07/12/20 by Dennis
It was so easy to choose which courier I wanted. I ended up choosing DHL as they come and pick up the parcel. All I had to do was weight the package I was sending, pay using PayPal, wrap it up and print the label.
Will definitely be using parcelmonkey again!
07/12/20 by Reem
First time of using Parcel Monkey & it won’t be the last ... clear simple instructions & extremely competitive prices ... & fast & safe delivery from UK to Italy
07/12/20 by Theresa Robinson
Easy to use great service.
07/12/20 by Customer
My parcel was collected at exactly the time specified and the delivery was made within the agreed time frame. Excellent service at a very reasonable price.
07/12/20 by Ted
All went well... I used Royal Mail collection service. Communication was good, but it would have been helpful to have a window of possible collection times. I had to stay in all day waiting, and collection was late afternoon.
07/12/20 by Megan Barr
Im amazed at both the efficiency and the price!! We were able to track it all the way!! Comparing the weight of the parcel we sent ( 16.5kg) and comparing the post office price for a fraction of that, I wonder if they will ever survive!!
07/12/20 by Mrs H, Lincolnshire
Great courier service - especially travelling to South Africa. Service was quick and efficient with excellent communication throughout.
Thanks Parcel Monkey!
07/12/20 by Happy buyer
Excellent, always good. Use Parcel Force drop-off sometimes several times a week for about a year now.
07/12/20 by Jeremy Fowell
I wanted to send a parcel to Italy , it was really easy to print the label and send it off... the website was good to .... I couldn’t believe after just a few days the parcel arrived, being a lot cheaper than Royal Mail
07/12/20 by Customer
I was needing a parcel sent overseas at a reasonable cost but also speedy delivery (Royal Mail quoted silly amount for 60days delivery time) and I found Parcelmonkey. I’d never heard of the site before and was abit wary (can’t be too careful these days) however once I made sure the site was legit and the prices and delivery times were decent I booked my slot for two parcels to be sent and they gave me the required info for the sending of them and thankfully all ran smoothly from start to finish. Would recommend if needing to send parcels and not wanting to be ripped off by other postage prices and delivery times!
07/12/20 by Claire mcdonald
Great and reliable service, thank you!
07/12/20 by dominoestone
Very disappointed, my parcel never got collected and I couldnt get any response from live chat at Parcel Monkey. I wont be using this lot again. A company called DX was suppose to another courier that I needed for the next day but they never turned up after waiting all day for them. My advice is to find a trustworthy company if your parcel is urgent as there is obviously no guarantee youll get it with this lot.
07/12/20 by Michelle Lieberman
Excellent all the way
07/12/20 by Ken Wilson
Very good fast and cheap.
07/12/20 by Customer
Fast efficient service. Would definitely use again
07/12/20 by J.Gallagher
As expected.
07/12/20 by 2017200 VGS.
Very efficient and delivered to NZ within a week and without customs complications.
07/12/20 by Anne Williams
Easy to use and cheaper than going direct!
07/12/20 by Martyn
Excellent service, reliable tracking information, speedy and safe delivery. Very pleased and will keep using it instead of my current courier service
07/12/20 by Mrs ROSSELA ROBERTS
Amazing so quickly delivered.
Thank you so much
All parcel , warehouse ,delivery staff.
Amazing jobs!!
07/12/20 by PB
Easy to use, however no follow up, no help when things go wrong and no warnings if the system you choose is delayed
07/12/20 by Penny
Delivered intact. I parcel left on top of mail box, the other one had to be collected but both were going to same address?
07/12/20 by Karen
Did what they said they would. Excellent value for money. Delivery to the middle of no where without any problems. I would definitely use again. Great service. Thanks
07/12/20 by twigg1
Good price. Picked up on time and delivered in USA quickly and in good condition
07/12/20 by michael hooks
Collection worked well, the following day and on time. 3 day delivery turned out to be 7 days, and although much effort , and tape, was applied to the packaging it was pulled apart and the contents delivered in three parts. Be warned, wooden or steel box needed to survive the way parcels are treated by the carrier.
07/12/20 by David
Great service.
07/12/20 by Customer
Terrible , firstly you have not replied to my “ contact us “ , you added second parcel to my order ( to go to another address ) I did not have the option of entering the address Charged me , terrible overcharge , I was so fed up and took the one parcel to PO , on 30 Nov , have tried to track this parcel and it is still sitting somewhere after 8 days !! Not even left UK , ( going to France ) NEVER try and use you again !
07/12/20 by Ann Mee
Straightforward to use & parcel collection plus tracking excellent - as always
07/12/20 by Leigh Bennett
Have used parcel monkey previously to send parcels to Canada and was suitably impressed again. Very prompt delivery
07/12/20 by Kim Clarke
Easy to use door to door service. Picked up quickly and within window advised, and delivered promptly.
07/12/20 by Louise
An excellent resource to find competitive delivery options. The process is very straight forward to arrange and confirm.
07/12/20 by Fergal Collins
Even at this time of year and with Covid as well delivery was still good to Denmark.
07/12/20 by Pat Morriss
Excellent Service delivery from UK to France in 2 days
07/12/20 by Paul Morrissey
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