We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,408 reviews.
Easy process to send 12 large boxes to france. 2 arrived 2 days later and the other 10 the day after!
So great service, and whats more a saving from going direct to courier what more can you ask for!
10/12/20 by Nic kelly
Definitely use this company again. We had a very large box with a golf trolley, originally intended to take it to Italy in the car but due to Covid 19 could not drive over there. We packed up the box and put some extra items in, had it ready for collection for the day allocated, the man arrived, picked it up and it was in Italy within 5 days. It was an excellent service and we will use them again, there was always someone in the office who answered the phone, when we had a question on how to pack up the box.
Rates were very good for such an excellent service.
10/12/20 by Roisin Dockrell
No confirmation of delivery received, tracking didnt recognise the consignment reference. Had to contact client direct to check if parcel received!
10/12/20 by SHS
Turned up a day late to collect a very well packaged and secure box with the words FRAGILE written in large letters on each side. Somehow they have smashed my parcel and disposed of it. God knows how they have even managed to do this, all i got was sorry for the inconvenience. The most awful service ever from a firm who clearly dont care about their clients or the hassle they are causing them. Will NEVER use this useless firm again. Now i have no delivery and an irate client - WELL DONE Parcel Monkey !
10/12/20 by Lesley Page
Have used this company before & have been delighted with their service
10/12/20 by Brenda Lambert
DVD picked up parcel Friday lunchtime and it was delivered to my daughter in Wallonia (from England) on the Tuesday. Couldn’t be happier.
10/12/20 by customer
Prompt quote , next day collection on time too. Parcel reached destination very quickly.
10/12/20 by Anne
Package arrived safely and when expected.
10/12/20 by Customer
Very simple to use, with good choices & very efficient, with the selection of Parcel Force from the site everything was done exactly as quoted.
All correspondence was great & had no stress.
10/12/20 by Mr Thomas
Sent a parcel to Germany which arrived in two days. Excellent service, at unbeatable value.
10/12/20 by Customer
Always excellent service, very reasonable prices. Super quick delivery. 5*
10/12/20 by Ziza
Picked up parcel at time given us, and delivered to my son safely. That’s what we wanted.
10/12/20 by Kenneth Scott
We have family in Dubai and Germany, we use Parcel Monkey all the time as they do exactly what they say. Reliable, easy and very competitive on prices. Thank you - you make our Christmas easier! Susie
10/12/20 by Sue King
A good collection,pleasant driver,paperwork messy,for casual user...Tracking not very up to date (poss due to christmas).real probs started when arrived for overseas collection/transit,tracking very poor,very little information on track pages,still not sure if arrived at destination yet......
10/12/20 by Reg Youd
Arrived safely and I was informed throughout the journey.
10/12/20 by Customer v.ellwood
Does what it says on the tin! Plus a really easy to use app. Will use again
10/12/20 by Caroline
The service was excellent, easy to use, and delivered on time. Highly recommend Parcel Monkey.
Paul Maidenhead.
10/12/20 by Paul Digby
Very easy to arrange deliver
10/12/20 by Margaret Doherty
Great service and quickly delivered to italy form uk. Very happy with service provided keep up the good work defo be using again. Thank you
10/12/20 by Customer
When arranging and paying for my parcel to be delivered to Spain I was not made aware that the company would not deliver to a post office. (My parents collect their mail etc from their local post office). Once it was established there was a problem with the address I had given there followed several days of communication between my father and the holding company in Spain as a mutual convenient pick up point was arranged. I used the live chat to try to resolve this problem, and found that service to be friendly and efficient. At the beginning of my parcels journey, pick up was swift, tracking was easy, and arrival in Spain quicker than I had anticipated. Good value for money. Just disappointed that the parcel was held up by over a week getting to my parents.
10/12/20 by Customer
Ive used Parcel Monkey for years and always had a great service. Items have always arrived safely. I recommend to everyone.
10/12/20 by Salli Maddalo
First time I had used service but was impressed that a parcel picked up in the UK took 5 days to reach its destination in Austria in December as well. Just sent another parcel with them yesterday.
10/12/20 by Customer
I havent received my package after 10 days of your collection .I have used parcel monkey many times before and not had any problems. This package should have gone to Greece with my other things which left 3 days ago via a European courier. Now if I ever receive the package I dont know how to get it to Corfu Greece by itself. I am very disappointed this time.
10/12/20 by David Gerrard
Was pleased and happy, it went smoothly, and arrived within 5 days, and in good condition, so, thank you, J
10/12/20 by John Rill
Not a single issues 10 parcels from the UK to ireland
10/12/20 by Emre
Efficient easy to use service
10/12/20 by Margaret
Easy booking process, collection from your own doorstep and delivery all as promised. Would definitely use again.
10/12/20 by Andrew
Prompt service, friendly driver.
10/12/20 by Customer
Very pleased with the service, have used them 3 times over the past couple of months, everything arrived in a timely manner. Pity it’s not the same for the reverse journey!
10/12/20 by Debbie Welch
Parcel Monkey as it names imply is the worst courier company I believe in the entire world. they have not fulfil their extremely easy job to deliver my parcel from the UK to Italy. Their customers service is rather uncooperative. On the official tracking it written that my delivery address was incorrect which is false as I have asked the Sender to confirm with me that information and guess what... My address was 100% CORRECT... I wont recommend to anyone (private persons or Businesses) to use this Subcontractor courier which is probably understaffed to reduce costs an maximized the profit regardless what the customer want. Parcel Monkey is a scam and I have no wish to have ever in need to be loosing my energy with them again. Shame on your business model. Such scam should be broadcast to public. Thank you to whomever NINA, AMY or YASHIKA are for not helping me whatsoever. I think that the CEO of that company is just here to get his millions pounds monthly without leaving this world with a good legacy... VERY BAD
10/12/20 by Aland
Easy and reliable. Goods always delivered at a reasonable price. Never any hassle. Well pleased every time.
10/12/20 by Bryn gold Books
I took my parcel to the Post Office on 27th November, but it didn’t leave there until 30th November & it’s taken until 10th December to arrive at its destination in Germany, so a worrying time, but very grateful that it has at last arrived, taking in to account the volume of mail & the Coronavirus epidemic.
10/12/20 by D J H
Excellent service. Parcels delivered promptly and to a shop very close to my sons home. Unlike another carrier I used which left the parcels 13 miles away from his home. He lives in Sweden.
10/12/20 by Diana Madden
First time using Parcel Monkey and no issues at all. Using again this month
10/12/20 by JB
Easy to use, found fair priced carrier, parcel collected and delivered, always informed as to collection and delivery. Will use again.
10/12/20 by Tim W
Very straightforward and user-friendly. The couriers arrived promptly the next day, would use again.
10/12/20 by Judith
Have used twice now to send 10kg parcels from UK to Canada. Cheapest price we have found so far and also the parcels arrived very quickly!
10/12/20 by Mrs Bailey
Very quick delivery at a very reasonable price
10/12/20 by R Edwards
Good service. Quick delivery
10/12/20 by David Hockenhull
We put our box for South of France into post office 3/12/2020 so that the box would arrive for our grandsons 5th birthday on the 11th Dec. The box was ticked as at the depot and said the delivery depot but now its went back a stage and says it in delivery country?? What has happened.
10/12/20 by SANDRA CHALMERS
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