We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
They are reliable - not cheap, but the parcel is picked up from your house and is delivered - I recommend to all my friends!
13/12/20 by imogen travers
First time I have used Parcel Monkey and found it to be excellent, it was well explained and delivered to the door when they said they would .
13/12/20 by MAUREEN MACGREGOR
Parcel monkey was great In the beginning, The set up, paperwork, and payment was easy, the dropping off at any post office was easy, so all was good, unfortunately parcelforce have only delivered 2 out of the 3 parcels sent.
13/12/20 by Kevin Dollery
Great prices, great service.
13/12/20 by John Hanley
Arrived day early ☺️ very good service from UK to Sweden and very good price
13/12/20 by Customer
good fast service and cheap locally.
13/12/20 by Emad Abualzulof
The parcel was delivered within few days.very pleased.thank you !
13/12/20 by K. N.
Choice of carriers, easy to understand and the courier arrived at the stated time
13/12/20 by Mrs g simpson
The parcel was delivered on time. I dont regret using Parcel monkey
13/12/20 by Customer
Website really easy to use, shows prices clearly according to weight of your parcel. Used Parcel monkey three times now. Is my first point of call for posting larger items. Works well every time
13/12/20 by Simon Tonkin
Very pleased with service..have used many times and will continue great company and comms good.highly recommended.
13/12/20 by David
I sent two items through Parcel Monkey from the UK to the US. Both arrived in less than two weeks, which is more than an acceptable time. The only negative is that the items were both send through DPS who could definitely improve their tracking system with more informative updates -- for example, several updates just saying "Consolidation Scan".
13/12/20 by Mrs Marion Clamp
Easy to use and cheap.
13/12/20 by Sanjay Chauhan
Easy to use & great site
13/12/20 by Ian Parker
Great service
13/12/20 by Stephen Hayes
Couldnt have been easier!
13/12/20 by Kip Baker
Fast and perfect delivery. Going to send parcels only with them from now on!
13/12/20 by Customer
Brilliant service, always good prices and efficient. Makes my life a lot easier this year with the pandemic.
13/12/20 by Customer
Booking was easy and courier arrived on time.
The parcel was delivered the following day, as requested, there were no problems with DHL. Well done,
,
13/12/20 by Mr Guerrier
Nearly two weeks since parcel sent from Taunton to Cambridge andnot yet delivered. I tracked it to depot. Still no delivery. I would like my brother to get this before Christmas. Its a busy time.
13/12/20 by Customer
Straight forward easy to use. Good comparison between services.
13/12/20 by Szabo Andras
Excellent Service! Parcel was collected and delivered as promised, and on time. Great service!
13/12/20 by Tony Stockton
Never ever use them again, my suitcase has now been lost since 24th November till now 13th December.....the courier picked it up by mistake without a label with another hold-all. He advised me it’s at their Heathrow depo, courier com advised its parcel monkey’s responsibility to deliver it to me. Messages from parcel monkey it’s the same everyday....we will get back to you.....again and again useless communication...AVOID...
13/12/20 by Zelda
Excellent service, really easy to use. Who would have thought that having DHL collect my parcel from my door and deliver it to the destination the next day would be cheaper than going to the Post Office and dropping off something for ParcelForce to deliver 48 hours later?!
All you need to use this service is something to measure the size of your parcel and a set of scales to weigh it and a printer to be able to print out the postage labels with the all-important tracking codes, etc. This was my first time using the service and it was so easy and straightforward it will definitely not be the last.
13/12/20 by Simon N
All went as planned, parcel arrived early & an enquiry we sent along the way was most promptly answered. Excellent.
13/12/20 by David Huggan
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 31 DAYS and counting! Please PM stop my parcel from unnecessarily recrossing the Atlantic and causing UNNECESSARY AND AVOIDABLE DAMAGE TO THE ENVIRONMENT. Just deliver it to the intended recipient in the US as you contracted to do! THE PARCEL IS STILL IN THE US after all!
13/12/20 by Marcus
I have given you 3 star rating due to the fact on both my parcel collection and delivery orders, I can not understand why a collection time involves me having to wait all day, am to pm, surely a more precise collection slot time would and should be easily to administer in this modern world. On both accounts I have had to wait around beyond 5pm for collections.
13/12/20 by Barry Hamilton
Collected and delivered on time with good tracing info.
13/12/20 by Allan Guest
My parcel was collected on the correct day & arrived at its destination in good condition & in the timescale stipulated.
Good service as usual.
13/12/20 by Gene Spencer
Simple to order, easy to choose the best deliveryoption. Collected and delivered on time by Parcelforce.
13/12/20 by Brian Cole
Parcel monkey was great. They were the cheapest, even cheaper than going to the courier direct. We had issues with the courier but the communication and customer service was great and they got the problem sorted.
13/12/20 by Samantha
We have used the service several times and not had any cause for complaint
13/12/20 by Tudor Williams
Great service, used for in country 48 hour delivery service, pick up was on time and the guy doing the collection was courteous, I was able to track the parcel during its journey and received confirmation it had arrived.
100 times easier than trying to get to our post office which is never open!
13/12/20 by Vanessa Barber
Excellent service will definitely use again. Parcel collected on friday and delivered on monday.
13/12/20 by Alison Fidler
Easy drop off service and good value for money. Arrived easily within its allocated time frame so a good performance ????????
13/12/20 by Owen van der Hoeven
Both times using International (Germany) post for big parcels Parcel Monkey showed us good options and reliable ones too! Thank you
13/12/20 by D Plum
Apparently the parcel I sent was nearly 9kg and I had it booked in as 2kg. How dare I send a 1.6kg(actual weight) and not tell them its 9kg. They are not interested at all in helping so I will be voting with my feet and not using again. There will no doubt be some wise crack from them that it was the carrier who gave them the 9kg info. My contract was with parcel monkey though and they dont have big enough balls to challenge the carrier for me. Could that possibly be because they dont want to upset the apple cart and put at risk the reduced rate for their services they no doubt have negotiated.
13/12/20 by kenny
No issues at all. Very straightforward
13/12/20 by eimear
Excellent service. Box collected & delivered as per pre-booked guidance.
Definitely my choice for shipping items abroad.
13/12/20 by Happy First Time Customer
Impressed! Reliable, good quality service. Have used it several times. Will use again.
13/12/20 by Customer from Kingston
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