We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Second time using this Company. Didnt leave a review the first time, as wanted to see if the great service was a one off... it wasnt ! Used the service to send to Family in rural France. Got collected the Friday afternoon and was with them the Wednesday ! (Great going considering its Christmas and the amount of mail going through the system ! )
Oh.... and cost - 2 parcels 1 x 17kg 1x9kg around £33 got a price for £104 through Post Office going with Parcel Force (the same company I chose with Parcel Monkey ! )
12/12/20 by Customer
Fast delivery service easy to organise, thank you.
12/12/20 by Happy Customer Aberdeen
Great service after 3 days my parcel was delived to Slovakia .No damage no fuss. Great work well done . My friend recomend I so happy with a service.
12/12/20 by ANNAG
We can recommend, the service was satisfactory
12/12/20 by Patty
Picked parcel up on day and delivered the next. Brilliant service and easy to use. Will definitely use again.
12/12/20 by Claire
Picked parcel up on day and delivered the next. Brilliant service and easy to use. Will definitely use again.
12/12/20 by Claire
Having paid for Air Express parcel delivery to India after 14 days still not delivered. Tracking not very helpful. Very Frustrated
12/12/20 by Leslie Ball
Collected from home and delivered to New Zealand all within a week. Super.
12/12/20 by Customer
I’m actually shocked at how easy that was. The post office were trying to charge me at least 3x as much to send a parcel to Spain. I’ve had so many issues getting things sent to my family there, so was nervous to try something new. The item was picked up from my house on a Monday and was delivered by Friday. Really really impressed and will be using again.
12/12/20 by PARISS DOCHERTY
Easy website to use, kept updated on collection and delivery of parcel. I can get a parcel to my parents in France quicker than a card can be posted First Class in the UK. Has been perfect for using during lockdown when unable to visit people.
12/12/20 by Catherine Gray
Excellent service. Delivered quickly and efficiently. Had to rearrange delivery which was no problem. Would certainly use again.
12/12/20 by Valerie Ward
Brilliant service once again
12/12/20 by Alyn Williams
Efficient website always great service
12/12/20 by Mrs Alison Cantle
24 hr delivery took 5days. Stuck in the final delivery depot for most of this time.
12/12/20 by Mr Don Baxter
Great, efficient service. Easy to book, more convenient and less expensive than regular post. Definitely recommend.
12/12/20 by AJM
Great service picked up from house in UK on a Tuesday & delivered to Hamburg in Germany on the Friday!!! Excellent!!!
12/12/20 by Karen Rees
Booked a delivery, recieved an email saying there was an issue and i had 7 days to get in touch. Got back to them 4 days later, was told on live chat if i uploaded a revised customs invoice then we were good to go. I did this an hour later and over the last week have dealt with 6 different people (None of whom are communicating with each other) Now being told because I uploaded to the returns manager this was incorrect and my parcel wont be returned, I am not entitled to a refund and will have to pay to see my items back. As a small business owner trying to navigate 2020 this has been a completely unecessary hassle
12/12/20 by Spen
Everything went perfectly and at a very attractive price thanks to parcel Monkey
12/12/20 by Mona
very efficient, easy to use and speedy delivery to the grandchildren!
12/12/20 by Helen Maxwell
Website easy to use.. Label available within 30 minutes. Posted on Monday to Denmark. Delivered by Friday.Brilliant.
12/12/20 by Dorinda Anderson
very fast UK to Italy! very impressed at Christmas time too!! 3 days and box was there!
12/12/20 by luciasboutique 10
Great service. Parcels arrived on time.
12/12/20 by Susan Smith
Picked up on time and delivered on the stated
12/12/20 by Customer
I will always use parcel monkey. So efficient.
12/12/20 by Jules
Brilliant service. The parcel was expected to arrive on Monday but it arrived the previous Saturday. Very quick turnaround.
12/12/20 by Ben Johnson
Parcel was collected and delivered as and when arranged, no damage, the tracking didnt work that well once the parcel was handed over to Correos in Spain, but the overall service was great.
12/12/20 by Peter Veitch
Top service even before Christmas! Got the parcel picked up and delivered from UK to Germany over the weekend arriving early the next week in perfect condition. Printing label was easy - no barcode so no worries about clear printing requirements. Driver picking up gave us tracking number etc and popped stickers with barcode on box. Will definitely use again!
12/12/20 by Ricarda Bieke
Fantastic service. Upto date info. Collected at the arranged time. Item at destination quicker than we anticipated. Would reccommend, and use again
12/12/20 by Christine Prentice
Parcel monkey has been a godsend throughout lockdown and now with xmas looming, I am sending a parcel almost weekly and always super service
12/12/20 by Ronnie
Very easy from start to finish
12/12/20 by Daniel Lewinton
I needed to send a quite large parcel to France. I had never sent a parcel before and was quite worried how i was going to get on. The price was lower than I expected and arranging it online was all quite easy on line. I was informed who and when my parcel was being picked up, I was also informed the parcel had arrived on time and without damage. I remain very impressed. Thank you Parcel Monky.
12/12/20 by Andy
It was very easy to book a collection date and pay. I chose the cheapest option to send a large box of books to Portugal - it cost just over £20. It was picked up on the Monday and delivered early on the Thursday morning, 4 days ahead of schedule. Amazing service and amazing value. I use the service regularly.
12/12/20 by Catherine Hunt
Compared costs and booked a parcel to be sent abroad online. Site easy to use, chose cheapest option, paid easily, parcel collected as arranged. AM or PM option for collection would have been helpful
12/12/20 by Frances
Wasn’t happy with the service! I booked for an item to be picked up on a certain day and delivered the next day. The item wasn’t collected until the following day! As it was something that was sold on eBay and advertised as next day delivery it resulted in me having to compensate the buyer for the delay. When I spoke to a chat advisor was basically told that it wasn’t there fault so wasn’t due any sort of compensation! I will very much doubt I will use this service again!
12/12/20 by Jamie Hunt
Always found the service to be prompt. Parcel picked up and dropped off within time scales. Also good rates
12/12/20 by Avril Clark
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 30 DAYS and counting! Tracking says parcel on way back to me. PM unable or can’t be bothered to tell me why. I as the Customer want it delivered and the recipient wanted it delivered and even would have collected it from the local depot. If the parcel is unnecessarily returned to the UK it will be the MOST ENVIRONMENTALLY DAMAGING delivery I’ve ever seen However, the extra carbon emissions which will be expended are, at this very late stage, still avoidable as the parcel has not left the US Please PM don’t send the parcel back and deliver it to the intended recipient in the US as you contracted to do!
12/12/20 by Marcus
Web site was easy to navigate.Price was competitive.
Tracking facility was excellent and I could follow the journey of the parcel.
The recipient was messaged promptly with delivery details and the whole process went smoothly. I would certainly use Parcel Monkey again.Parcel arrived safely within 7 days.
12/12/20 by Friend of Ted
Ontime pickup
Updates often
12/12/20 by Jebin Thankaraj
Great value and efficient service.
12/12/20 by Steven Turner
Excellent in every way, easy to do and fast delivery no issues at all. Highly recommend
12/12/20 by Lynda
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