We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,408 reviews.
Brilliant! Why use anyone else?
09/12/20 by Lyndi
Avoid avoid avoid. Three times we arranged parcel collection and they never turned up. Customer services had no idea why they hadn’t turned up and just kept rebooking. I gave up in the end and cancelled the whole thing - I don’t trust them to get my parcel anywhere
09/12/20 by Customer
All good no problems
09/12/20 by Michael
Reliable as ever. Collected on time and delivered on time in great condition
09/12/20 by Ann Carey
Amazing start to finish, took 4 days from Plymouth to Hungary with no issues and was really easy to use.
Driver was really helpful and was kept well informed
09/12/20 by Mr Arran Johnson
The driver was very thoughtful, polite and friendly. He decided to call as he was passing as he thought he was going to be very busy later in the day. This fitted in with our plans as one of us had an unexpected emergency hospital appointment.
The process is easy to follow and good value for money. The parcel was delivered the next day. Ive also sent parcels to other European countries and was very satisfied with the service.
Thank you very much.
09/12/20 by Customer HH
Excellent service, as always
09/12/20 by Gertraude Molloy
Dismal service all round like always. Every 2nd or 3rd year i give them another try and they always fail. Consistently. Paid for 48hr parcelforce. Took 6 days. Arguably royal mails fault. But not even worth complaining. Their service is shameful. From high hopes and being an early adopter to utterly atrocious. Actually used them to avoid queuing at the post office. Ended up having to queue anyway. Should have known then. Do not use. Trust dpd or hermes before these clowns.
09/12/20 by david buchanan
Courier did not collect, and parcelmonkey would not follow up with them at all. No offer of partial refund for missing collection, even though next day delivery was promised and paid for. Very disappointed.
09/12/20 by Em
Parcels got there ok, but paid fo a 24hr delivery but took 48hrs.
09/12/20 by Customer
Quick and easy service
09/12/20 by Customer
Always a quick and efficient service
09/12/20 by customer
Great service
09/12/20 by Terry
The parcel arrived in great condition after 9 days, instead of 4-5 as advertised at booking stage, however tracking system was good. Will definitely use them again.
09/12/20 by Anonymous
I was completely satisfied with parcel.monjey very easy to arrange pick up was collected on day stated and delivered next day to London plus gave update on time if delivery.datusfied with all round service highly recommend
09/12/20 by Vanessa Durkin
Easy website and competitive rates. Will use again
09/12/20 by Georgios S
Sent parcel to Denmark full of Christmas gifts .All arrived safely and so quickly .Well done Parcel Monkey good service .
09/12/20 by Customer
Brilliant as always, parcel delivered within the 5 days to Australia
09/12/20 by PA
Collected in time and delivered swiftly.
09/12/20 by Peta Jackson
Arrived on time from home.only thing I would change is to get txt message of pick up time earlier so you can plan your day
09/12/20 by barbara seaton
Easy straight forward process from start to finish .
Would definitely use again
09/12/20 by Rachael Lander
easy to use, worked well
09/12/20 by Paul B-L
Still doing good for me.
09/12/20 by CustomerArthur wood
The parcels were collected without fuss when stated and delivered the next day.
Would definitely use Parcel Monkey again.
09/12/20 by Kirsten
Clear instructions, hassle-free, pick-up/delivery exactly as quoted, on time at both ends. - Great value, highly recommended.
09/12/20 by Customer
Excellent service, great prices.
09/12/20 by Sue Woodman (Bartlett)
Brilliant service all round and parcel arrived on time and intact
09/12/20 by Carol Grinszpan
My son introduced me to Parcel Monkey and I have been so impressed from start to finish. My order was picked up by DHL at the time stated and delivered safely to my grandchildren. I will recommend and use PM again
09/12/20 by Reverend
hassle free,very good rates,well pleased
09/12/20 by plymouth power tools
Great service from the start. Parcel picked upon time, delivery delayed a bit probably due to some snow/covid but I was kept informed of this. No problems and no complaints from me. I will definitely use you again.
09/12/20 by Jean
Excellent service
09/12/20 by Bateman Harris Partnership
Very easy to use, and great comparisons. The companies that I have used from Parcel Monkey have given great service, but it’s all down to the initial service provided by Parcel Monkey. Highly recommended.
09/12/20 by Miss Alison Ballott
The best in the row! I always get the better quotation from Parcel monkey and l just like the simplicity and invoice downloading system!
09/12/20 by Ahmet Cuneyt Tekin
Good price, fast delivery and easy to book and track online
09/12/20 by Hayley Taylor
This service is great left our house in Scotland at 1.30 pm and was at my brothers house by 11.02 pm following day
09/12/20 by Todd Clark
Arrived swiftly, pick up was easy and they had printed a label for me in case. Great service would use again
09/12/20 by Customer
Excellent service, very straight forward.
09/12/20 by Peter Le Lion
On the 2nd of December, I paid for 7 boxes of 20kg each, from London to Glasgow. On the 4th I received 6 boxes. Today the Wednesday of the 9th, I have not seen the 7th box. Communication is so poor. No information about the box or the delay. I fabrics where for an Ocation and they are no where to be found. The first driver gave me the impression it was arriving soon. Horrible and frustrating. My name is Amaka.
09/12/20 by Felly A
Good price. Easy to drop off at collection point.
09/12/20 by BEK Wholesale
First class service always collect and deliver as promised
09/12/20 by Janet C
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