We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Superb, easy to use and pay for, and really good postage prices - highly recommend!
14/12/20 by Steve Archer
Picked up on time was very polite and was delivered to destination within two days first class service
14/12/20 by Customer
Collection on time - communication spot on and excellent value for money. Will continue to use for all my parcel needs.
14/12/20 by PJ A-L
Ive used parcel monkey so many times. Usually its fine and my parcels arrived quickly (and cheaper than the post office). However the times I have had things go missing its been a real hassle with them and Ive never received a full refund for even just the postage cost. Most recently DPD said they wouldnt pick my parcel up (or anyone elses) from the drop off shop and told me I could have a full refund but I had to get it through parcel monkey. I had to endure 3 months of parcel monkey trying to get out of refunding me AGAIN!! Eventually, after 3 months, they gave me a part refund but refused to refund VAT. They told me Id have to contact HM revenue! Another time they told me I hadnt measured my parcel correctly and took £26 out of my account and I couldnt even do anything about it. I sent them photos of my parcel before Id posted it with the measuring tape on to prove it was a mistake at their end. They wouldnt accept the photos as proof because they said they couldnt read the numbers on the tape (I could see them clearly!) I tried to send them a higher res photo so they could zoom in to see the numbers but they wouldnt accept a larger file. I asked if I could send them the larger files via wetransfer but they ignored my messages after that. Basically, they have done anything to avoid refunding me when Ive been entitled to one. Would not use again.
14/12/20 by Jessica Deacon
December 2020
Always come back to using Parcel monkey to send parcels to Denmark from U.K. Courier was Parcel Force and collected from my house. Said it would arrive in 2-3 days, however, it took longer than that but I always send early to avoid any issues possibly arising. Parcel monkey offer very competitive prices and have never had a problem with them. Parcels have always been delivered undamaged and in good condition.
14/12/20 by Sharon
Collected at agreed time and delivered safely to recipient on agreed day. No complaints...and half the price quoted on Parcelforce website.
14/12/20 by Kaz
Great service, parcel picked up on time and delivered within the 3 days as stated. So reliable and safe . Recommended
14/12/20 by Customer
Excellent service. Parcels deliveed to France in 2 days. Will definitely use again.
14/12/20 by Sally Swift
Christmas Parcel arrived at my sisters intact and promptly and was delivered into her hands safely. I’m very pleased.
14/12/20 by Dee Logan
Fabulous service - even quicker than usual, door to door. V impressive given the range of restrictions we currently live under.
14/12/20 by Harry
Efficient and professional service every time.
Competitive pricing and always secure in the knowledge of a secure delivery.
14/12/20 by Mr & Mrs Finney
I have used them a few times now and think their service is excellent. Great prices, choices and items get delivered on time. Thanks Parcel Monkey!
14/12/20 by Sandee Brown
The price is compatible. It’s good as long as nothing goes wrong. There are no phone number you can call, you have to leave a message on their site to wait for a reply. Most of the time, they don’t understand simple instructions. My first time experience was, the label wasn’t generated and wasn’t sent to my email due to a problem of their IT system. When the courier arrived the next day, they couldn’t pick up the parcels because the label wasn’t there. The customer service re-sent me the label after 12 hours, then the pickup has to arrange again. Another experience, the courier didn’t show up and the customer service of the courier wouldn’t deal with me directly because I booked through a third party. Parcel monkey couldn’t care less because they took my money already and kept claiming the courier did show up without providing further assistance. Worst of all, they don’t accept credit card payment which means you don’t have any protection. Yes, if it works, it’s cheap and cheerful. But, take your own risk, be prepared to pay double in the end.
14/12/20 by VW
Very pleased, was put off at first with the name though , but they delivered , can’t fault them
14/12/20 by trevor cobbold
Purchased through Parcelmonkey 2 big parcels to be delivered to the Netherlands. Great service and speedy too, great prices
14/12/20 by Mrs D
Delivery to local post office worked very well as the ParcelForce driver was just arriving there and, very helpfully, offered to take the parcel for me. So I avoided having to wait in the queue. Brilliant service! (Realise that above review is for ParcelForce rather than Parcel Monkey. But the Parcel Monkey process also works very well and deserves 5 stars)
14/12/20 by Customer
I inadvertantly registered with a wrong email address which did not exist. I then forgot my password but could not reset it because the system would have sent the reset link to a non-existent email address. I managed to find an old log in that Id forgotten I had so was able to contact Parcel Monkey customer care and ask them to forward the link to my correct email address. The response was hearteningly quick, but Im afraid the Monkeys didnt understand my clear request and kept offering help with log in. In the end Courier collected the parcel and printed the information for me at the depot. I guess PM are ok until you get a problem. Then you have to pray that someone will understand a simple request.
14/12/20 by Brian
Easy to use, everything took place as advised, can’t complain and will definitely be using again, excellent service.
14/12/20 by William McCulloch
Professional efficient service. On time and no problems. used them lots and very happy - unlike some other carriers!
14/12/20 by Abramovich
Very fast delivery.
14/12/20 by Customer
I used Parcel Monkey to send 4 parcels In the UK & was satisfied with their service as always, from easy-to-book to delivery.
14/12/20 by A. Coulthard
Super easy & straightforward
14/12/20 by Becca
Fantastic thanks for your help merry Christmas ???? ????
14/12/20 by Anne
Safely delivered within 2 days. Thank you.
14/12/20 by Christine Tucker
Simple to arrange online and deliver to collection point with delivery confirmed following day.
14/12/20 by Charles
Have used parcel monkey a few times to send boxes from the UK to Spain and have found them to be very good. Would recommend .
14/12/20 by Joanne
Excellent service, but I wonder why I have been charged twice as much for exactly the same parcel as I sent back in August to the same recipient in The Hague ?
14/12/20 by Joanna Kaminska
Absolutely satisfied with the service provided through Parcel Monkey,used again and again and will continue to do so to send parcels to my Family in Italy. Would like to mention though,that even though Parcel Monkey are very efficient and fast collecting parcel and shipping it,not so fast on the other side and I am fully aware that this is not Parcel Monkeys fault,as its local couriers (in Italy)that dont rush to get it delivered.
14/12/20 by Sofia
They didn’t collect the parcel and it took 5 more days to get them to collect and then they sent the parcels to the wrong address and then asked me to pay to have then returned or they would dispose of them!
14/12/20 by Janet Cooper
I am extremely satisfied with the fast & professional service I got.
14/12/20 by Customer
This was a very easy to use process and parcel was delivered promptly to Germany.
Excellent quick service.
14/12/20 by Catherine
easy website to navigate. Great choice of couriers
14/12/20 by paul Anthonyustomer
Brilliant service from start to finish. Easy to book and track parcels, with good communication throughout.
14/12/20 by Anna
My parcel which was 4.5 kg of high quality confectionery has been delivered to Ireland. I know this because I received a phone call from somebody in Ireland and they got my number from the parcel details. A parcel has today been delivered to where my parcel should have been delivered to, but it contains cans of soup. I have been sent a photo of the delivery label which is identical to the one I printed but the contents of the parcel is nothing like I packed. Also the parcel has a label which has been sent to me by my family and it’s as follows: Imported by Happiness Wholesale Ltd., Freshwater Road, Essex RM8 1RX. Perhaps this will help to figure out what happened to my parcel
14/12/20 by Vincenzo Buonassisi
Great service. A fraction of the cost quoted at the post office.
14/12/20 by Customer
I had a bit of hesitation after reading all the negative feedback re Parcelforce use. However, as I was trying international, advertised as DHL, decided to give it a go. Pickup next day as advertised, though seeing it was Parcelforce was a bit of a worry. However, before 48 hour were up, received a picture from my daughter with parcel in Oslo. Very good, cheaper than DHL.
14/12/20 by Neil Temple
Excellent Service, received safe and sound in the Netherlands ..4 days
i was amazed and so pleased ... very polite courier collection....Luis
all maximum stars...thank you.. DPD.
14/12/20 by Mrs Linda Watson
Parcel not delivered as yet and tracking not updated.
14/12/20 by Mrs Donna Robertson
I was very happy when they found me a parcel service DHL, who collected as well as delivery. Parcels reached their destination in good condition & in good time.
14/12/20 by Customer
Good so far - I dont like the idea you keep my credit card details though . If you have a Breach with these online Hackers Im effected !!!!! YOU NEED TO ACCEPT PAYPAL
14/12/20 by Alexander
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