We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
Great service . Parcel picked up and delivered in super fast time, For a good price. Will definitely use again and recommend to others.
11/12/20 by Janine Janine
My customer took 20 minutes to unwrap the parcel thats how well wrapped it was and a £120 order smashed up, cant insure or claim coz it had glass in the frame....I just dont see how it was broken...it was so well wrapped and protected
11/12/20 by Customer
Cannot trace my parcel, has been missing for 2weeks. Cannot get reply from Parcel Monkey. Very disappointing
11/12/20 by MMcG Customer
As always perfect r experience from parcel monkey
11/12/20 by Ben Blake
Excellent service and great price will definitely be using them again ????
11/12/20 by Customer
Amazing. Sent many parcels to my son in netherlands. All arrived within 3 days and safely. Thankyou.
11/12/20 by Customer
I used Parcel Monkey for the first time recently and was very impressed. Website was easy to use, my parcel was collected and delivered on time at a very reasonable cost. Would definitely use it again.
11/12/20 by Moira Potter
I always use Parcel Monkey. Easy to use, a lot cheaper than Royal Mail yet you drop it at local post office and Royal Mail deliver it. Arrives when stated. Would not use anyone else.
11/12/20 by Jacqui
Picked up on time and delivered to Denmark within 3days. Reasonable price
11/12/20 by Jennifer
Quick and efficient.
11/12/20 by Customer
Ordered Express24 and left the parcel in the shop a week ago. But the parcel has not been collected yet so contact the customer service team but not very helpful, just keep saying "will chase the courier to pick it up asap" and still waiting.... Really disappointed in their service!
11/12/20 by Amy Gena
I have used Parcel Monkey 3 times twice to USA once to Australia.
They are so professional absolutely excellent service from door to door.
Polite super professional l would never ever use any other service.
They are outstanding.
Thank you Parcel Monkey for looking after all 3 of my Parcels .
You are brilliant.
11/12/20 by Julie Day
Great service! Definitely I’ll use again
11/12/20 by Miss Monica Cipriano
Excellent service
11/12/20 by Customer
Great price & delivery was faster than expected due to pandemic 5 ⭐️ from me, will definitely use again & recommend.
11/12/20 by Customer
Perfect service!
11/12/20 by Lyndsey Wray
Super quick and easy to use. Arranged parcel to germany on a Sunday evening, dropped off at the post office on Monday and my friend received delivery by Wednesday afternoon. From the UK to germany in 2 days for 12 quid!! Bargain. Will defo be using again. Tracking service was spot on the whole journey.
11/12/20 by Steve bath
Excellent service. I was looking to send a rather large and tall parcel back to a department store. Ive always found anything longer than one metre can be a real struggle. I was therefore pleasantly surprised when I was able to get a very competitive quote and 1hr later, my parcel was on its way.
11/12/20 by Alex Krycek
Absolutely shocking service - indeed, we feel truly let down. At a time when small businesses are struggling, Parcel Monkey failed to deliver nor provide adequate communication. They made no effort in trying to resolve the issue.
11/12/20 by Rory McIvor
Prompt service. Delivers as promised
11/12/20 by Andrew McDonald
Excellent service, couldnt fault it
11/12/20 by Janet Ali
1 star is too high stole £76 from me by not delivering my parcel and refusing refund disgusting company
11/12/20 by peter
Brilliant, collection was efficient, not a problem will use them again.
11/12/20 by Jan Ashdown
Very easy to arrange website very good . Van arrived on the time slot picked up parcels absolutely great. The only problems were that it was difficult for me to track the parcels and there was a lack of information for one of our recipients. The delivery was running late which I understand at this timeout year. But no information at all to one of the recipients, very little information for another and even the third who had some information was not great. I finally managed to track and told them that delivery might not be till 8pm . It arrived at 7.55 which was fine if they had some information. Please make the numbers for tracking more obvious to some oldies like me but great way to send parcels and I will use again
11/12/20 by Alexandra and Bernard Manson
Excellent service from online booking thru to delivery.
11/12/20 by Peter - Irvine
Parcel force were excellent received box from South Wales to Qatar in perfect condition in 5 days
11/12/20 by Jones
Did what I hoped - took a day or two longer but considering its Christmas and no doubt chaos at the ports.it was pretty good.
11/12/20 by Peter J
Great service and kept informed throughout the process would definitely recommend and will be using again
11/12/20 by Customer
Apart from the receiver not being home, the whole thing went well
11/12/20 by chris
Parcel did not reach its destination, recipient was messaged to inform that the parcel was unable to be traced
11/12/20 by Kevin
Successfully collected and delivered as arranged
11/12/20 by Marcie
DO NOT USE! Parcel Monkey levied unauthorised additional charges on my credit card, claiming that the parcel (700g) weighed more than 3.3kg and was of dimensions larger than stated. After uploading photos showing the dimensions and contents, they claimed that the photos were insufficient evidence. In the end, they blamed the courier they subcontracted and are taking no ownership of the issue.
11/12/20 by Philip Lawson
This was the first time Ive used parcel monkey I would recommend then first class service picked and delivered on the time stated thank you
11/12/20 by Customer
Excellent service, much better than queuing up in drab and dismal post offices, thats if youre lucky enough to have one near where you live.
My local post office, the owners of the shop are exceptionally rude, unpleasant, and ignorant and extremely unhelpful, therefore I will not use them. Its a mystery to me why the Royal Mail do not vet their sub post office owners and staff more rigidly?
11/12/20 by My Reviews
Excellent .4 days from NI to Canada ????
11/12/20 by Lynne Preston
Awful its going to take 6 days for my parcel to be collected. Shipping is meant to take 5 days. Customer service team will not take any responsibility for collections
11/12/20 by ben connor
On time right price
11/12/20 by johndonoghue
Simple to use and fast delivery to Canada
11/12/20 by Mr Guest
So fast and so cheap! great value and very reliable. Just sent some cookware to asia and it got there so quickly despite being half the price the competition
11/12/20 by Sow
paid an extra Ten pounds than anywhere else for 24 hr and before 12 posted on Friday it arrived Monday at 2 !, wont use again
11/12/20 by sue
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