We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
If I could give 0 stars I would. Sent my parcel with plenty of time to get to my son in Hong Kong. The delivery address was transposed the HK end by the courier they employed, so the parcel was returned & I was charged again!! After much stress and loss of earnings due to needing to book days off for the return Parcel Monkey tried to not repay me the delivery charge and even offered a lesser amount!! Only when challenged did they return the money but still charged me for returning my parcel to me due to their error!! Inconsiderate and dreadful customer service!!
11/12/20 by Customer
Excellent .arrived on time and in perfect condition at a competitive price
11/12/20 by DAVE
Very simple to use - advised as price changed due to parcel dimensions; friendly pickup and quick, easily tracked delivery via parcelforce.
11/12/20 by Customer
I guess Parcelmonkey were good. Parcelforce offered as best price to Australia. Booking was straightforward and pick-up as scheduled.
That’s where it all ended. Parcel collected on 2/12/20 still not in Australia on 11/12/20. Presume even when it does arrive there it will have to be processed through customs, go from hub to hub to reach the delivery depot and then make it out to the delivery address.
Can’t blame Parcelmonkey, but not a good service overall.
11/12/20 by Henry
Super price and all delivered quicker than expected date.
11/12/20 by ian thompson
Great service thank you - I will use you again!
11/12/20 by Lorraine Lambert
Parcel Monkey found a much better price for the service than I did directly on the delivery companys one. Printing labels was easy and tracking worked fine too.
11/12/20 by beate
Very fast in this busy “before Christmas “ time, they have accepted parcel with toys for my nephew, which *p* declined
11/12/20 by Natalia G
Really quick delivery! :)
11/12/20 by Tom Mason
Absolutely brilliant! Parcel monkey found me a great price. The whole process was easy and I was kept updated about my parcel the whole way through. It arrived in Canada in 6 days, well within the estimated timeframe!
11/12/20 by Customer
Paid a bit extra to use Services of DPD rather than the other companies. parcel arrived in 4 days rather than 4 weeks as with Hermes
11/12/20 by Lynn CG
We needed to send a parcel to Germany and couldnt quite believe how much cheaper it was through Parcel Monkey than Royal Mail or any of the other couriers directly. Drop-off at any post office with ParcelForce, who had the cheapest offer anyway, was a great plus, and the delivery was perfect and swift!
11/12/20 by Rene & Melissa
The courier arrived on time and the collection of the parcel was carried out successfully.
11/12/20 by Mr D Luetchford
Very competitive pricing, have used parcel monkey now 3 years in a row, great service
11/12/20 by Donna
It’s really good service and cheep is well
11/12/20 by Customer
Brilliant fast and reliable
11/12/20 by Donna
Hi there, as normal you always do a great job and get my parcels to my family and friend with no problem, you have never let me down, and you always keep the price down , keep up the good work ....
10/12/20 by Susan Kay
Really happy. Prompt and good communication.
10/12/20 by Wendy
Incompetent company who don’t seem to be able to communicate or even tell me why my parcel is held in a depo for over 2 weeks. DO NOT USE. Small business having to refund customer £160. Wont provide a claim form!!!
10/12/20 by RELISH
Excellent parcel comparison website.
Use it a lot, always get better prices here than other comparison websites.
10/12/20 by Stuarty
Shipment from Cyprus to London, arrived in 24hours, better priced than the Dhl website. I was sceptical if to trust Parcel Monkey as a company initially, however I am happy I tried them and will use them in the future again.
10/12/20 by Customer
Excellent from booking to delivery.
10/12/20 by Susan Hardman
Fast, efficient, and well priced...
10/12/20 by Annie
Gobsmackingly awesome service! Uk to France in less than 4 days. The chap who collected the parcel from my parents was polite, friendly, COVID safe and helpful. Best delivery ( collection ) driver they have ever met. Have sent parcels between UK and France with other very popular delivery services and they have taken WEEKS!!! Will be using this service again next week as sadly John Lewis have stopped international deliveries. Thank you !!!
10/12/20 by anna boulton
Thank you for your help in guiding me to the best way of sending my parcels to my family for Christmas. They arrived safely and I managed to save some money.
10/12/20 by Customer
Parcel was collected from drop off shop on 6th December and arrived at destination in France on 10th December. Excellent service.
10/12/20 by E. Goddard
Great service, very efficient and thankyou will be back soon
10/12/20 by Diane Giugliano
Super fast and cheap service, and very easy to use. Will always use Parcel monkey for future parcels!
10/12/20 by Customer
I use Parcel Monkey for all my parcels UK and Europe. They offer a wonderful service, easy to track parcels, always do what they say they are going to, and good prices. I send regular parcels to Denmark and they take 3/4 days. Brilliant service.
10/12/20 by Lynnette
Good communication. Everything went well. Quick delivery.
10/12/20 by Customer
As usual very pleased. The delivery to Lapland was brilliant. Parcel Monkey is top of my list. I think this is the 6th or 7th time i have used them. Thankyou..
10/12/20 by Beryl Kenny
Advertised delivery time 3-5 days but took 12.
10/12/20 by hw
Great service. All handled very professionally and my niece is now counting until Christmas day for her presents!
10/12/20 by Customer
Collected as stated when booked the delivery to USA for a.3.5kg parcel. Took 4 days for it to reach designated country. No issues at all. A very smooth process in the UK.
10/12/20 by N CORTON
Good service no complaints
10/12/20 by Raymond
Very good service to Germany
10/12/20 by Mrs Diana Rogers
Our parcel arrived very quickly. However the number we were given to track the parcel was not recognised causing frustration as we were trying to trace it. Then out of the blue it was delivered.
10/12/20 by Mr Robert King
Ive used Parcel monkey three times now. Their site is easy to use and everything went smoothly. Will continue to use them for my UK and international parcels.
10/12/20 by Julie
I booked a door to door delivery and I was the receiver. I forwarded the labels to be printed by the sender. Everything went to plan and the goods arrived today. It was two days later than expected but during the xmas rush plus COVID who can complain? Ive used Parcel Monkey before and will again - I recommend them. Note that they have a useful live chat if you have any queries
10/12/20 by elizabeth coates
Horrendous. I arranged a delivery via eBays Packlink, selecting Courier. When no one showed to pick it up, I looked online to see who I should contact when a Courier driver doesnt turn up. That pointed me to Parcel Monkey... who are apparently run by an actual monkey. Despite giving all the details I had and asking how I could rearrange the pickup, I received the same message each time - please confirm if you booked via Parcel Monkey. No, obviously not. I had never heard of Parcel Monkey before I looked online to find out how to fix my delivery. I told them that. Yet when I explained that and why I was nevertheless talking to them - the company who were meant to have picked up my parcel had told me to talk to them - all I got was Please confirm if you booked through Parcel Monkey. Utterly useless. I really cant be the first person to book through eBay and end up talking to these clowns. EBay, Courier, Parcel Monkey: working together means working TOGETHER. If youre curious, the people to contact are, apparently, Packlink. God knows if thats yet another company or what. Oh, and the driver didnt show for another day.
10/12/20 by Calum Proctor
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