We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,407 reviews.
Great service home pick up and delivery of multiple parcels went well
08/12/20 by Mrs mitchell
Absolutely terrible service! booked in for collection and nobody turned up. Contacted Parcel Monkey via the web chat and nothing they could do but "re-book for you". They did this for the following day. Again, nobody turned up. Spoke to them again and once again, rude reply - nothing they could do, would you like us to re-book. Tried one last time and nobody turned up. Each time took 2 days and lost over a week. All we got was a sorry and re-book.
08/12/20 by Ryan
I am so pleased I found Parcel Monkey, it is an easy website to use, being elderly that is important to me, the parcels I have sent have arrived sooner than I expected they would, one was to Australia and the other to the USA.
08/12/20 by mrs berry
Parcel left My local post office in Hertfordshire on 30/11/20 PM and arrived at my best friends house in FLORIDA on the 8/12/20 AM
The shipment I chose was Royal Mail international and I could not be more pleased.
I was updated all the way via royal mail international as to the parcels journey.
I will definitely use parcel monkey again.
I was able to print out my postage label and the customs form at home.
Well done :)
08/12/20 by Claire Phillips
Parcel was picked up on Friday for 48hr delivery but didn’t arrive until the Wednesday. A bit disappointed this time.
08/12/20 by Sinead
Easy to use. Booked ParcelForce 48 to collect a large parcel. Collected on time and delivered on time. I have used parcelmonkey previously. No Problems
08/12/20 by Sue D
Excellent fast service to both Spain and Bahrain.
08/12/20 by Adrian Webb
FAST DELIVERY I was expecting this parcel to take more than a week. It was in France from the uk in 3 days. Very impressed.
08/12/20 by Customer
Top price and top service, thanks once again
08/12/20 by Paul
Excellent service
08/12/20 by Mrs. andre nicholas
Really poor experience of this company. I booked and paid for next day collection of a parcel. The next day the courier did not turn up. I was told that it was then rebooked for the following day and again the courier (Courier) did not turn up. I am now having to chase for a refund. Really poor communications, lack of updates and people on live chat who dont seem to care about you or the service you paid for. Avoid at all cost and either use Royal mail or a reputable delivery company. Would never recommend these guys to anyone. They take your money and then fail to provide a service.
08/12/20 by Customer
I have used this service different times and after the disappointment of the first time (the courier didn’t show up on the agreed day to collect the parcel from the sender) the collection and delivery always happened on time and the parcels were handled with care
08/12/20 by Paola D.
Waited all day for a collection for a next day parcel and when I called DPD they wasnt even aware of the collection. I had several messages back and forth with PM customer service which led me to believe everything was in hand. Now I have no choice but to do a 7 hour round trip to hand deliver. Not even a sorry from PM. Will never use again
08/12/20 by tom summerfield
Great Service! Great Price!
08/12/20 by Charlotte James
It is always pretty good but this time was just great ????
08/12/20 by Customer
Easy peasy no hiccups
08/12/20 by MARGARET OTWAY
everything went smoothly and parcels were delivered on time.
08/12/20 by Customer
Another successful delivery from Norfolk 804 miles to the French Alps in under 48 hours. Such an efficient and cost effective way to ship Christmas presents to our son, daughter-in-law and grandchildren! Thank you ????
08/12/20 by RALPH MARSHALL
I was amazed took just 3 days to a small town in Southern Germany have already recommended it to others
08/12/20 by Mr Atkinson
Perfect. Very happy with the service ????
08/12/20 by Benny Christiansen
Excellent, done it again, excellent as always
08/12/20 by Mike Dynamo
I cannot fault parcel monkey but the brokered delivery company are very close to scandalous. Having bikes a two day delivery to an important customer, the package was not picked up as scheduled and in the end I paid twice as much four a six day delivery. I should have known better, I had previously said that I would not use that company again but they were the only one offering a two day delivery to central Europe.
08/12/20 by CustomerRobin.
The procedure for shipping to Spain a 2 1/2 kilo package (falls into 3Kg choice) was straightforward with option to increase insurance offered as an add-on to the price to suit the customers requirements with the chosen shipper - in the case DPD. The price was quite reasonable and the package arrived in good time. Always remember to pack your items well, box and tape them up properly to protect them in transit.
08/12/20 by Peter T.
Good service. Easy website to use. Dropped off at local post office. Slightly cheaper than using Royal Mail, but not a lot. Used to be a lot cheaper!!
08/12/20 by Simone McNaught
this is the Best service ever. I love it!
08/12/20 by Customer Aniko
Good price. Reliable service. Good choices.
08/12/20 by Diana
Although the delivery of the parcel from the UK to Germany took a little longer than anticipated, it was still delivered within 5 working days.
The service was excellent value for money compared with using the postal service or a name courier like DHL, and I had full control over packing my parcel securely so the contents were safe in transit.
Well done Parcel Monkey !
08/12/20 by Robert John Tacon
Simple successful transaction.
08/12/20 by Roger Evans
The wrong collection details were sent through to Royal Mail....... next time I will just search Royal Mail.
08/12/20 by Mike
24 hour delivery.... it came 4 and a half days later
08/12/20 by Customer
Avoided the trek to the post office and the Covid queues there. Collected on time and delivered in Germany a day early for grand daughters birthday. Excellent service
08/12/20 by IRENE ROEBUCK
Very good, quick and economic
08/12/20 by micaela
Amazing Servise always fast and efficient
08/12/20 by Ire
Always found service very good
08/12/20 by Peter
Excellent service easy to use definatley recommend them.
08/12/20 by Young
Very easy to use this service and DHL collected the parcel at the specified time.
08/12/20 by Redsnow
I’ve used Parcel Monkey several times now and once again been given a very easy experience of sending a parcel. Great comparisons for me to chose from with a very easy web page.
08/12/20 by John Henri
Fantastic service
08/12/20 by Deb
Delivery on time and all the information
08/12/20 by Muhammad Ali
The website was easy to navigate and complete. My parcel was safely delivered. Thank you.
08/12/20 by Customer
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