We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,405 reviews.
Brilliant, fast service. Easy to arrange, and super fast delivery.
11/12/20 by Vivienne Maxwell
Excellent, prompt service. Would highly recommend
11/12/20 by Vivienne Maxwell
Website easy to use :)
11/12/20 by Sue Leece
My second time using Parcel Monkey and delighted with best price and tracking every stage of journey. Arrived in 2 days as promised. Well done!
11/12/20 by Mrs DuncanCustomer
Excellent as always
11/12/20 by Mike Dolamore
The parcel should have arrived yesterday but it still has not arrived. As a new customer Im very concerned.
11/12/20 by Maureen
Parcel monkey is easy and fast to use. I have sent parcels back home with them 3 or 4 times, and each time it either has arrived on the expected day or before.
11/12/20 by Customer
not even 1 star. I sent a package to Australia on the 16th November, it is now the 11th December and the parcel hasnt arrived. I paid £32.99 for a service that offered delivery between 3-8 days, and the parcel is nowhere to be found, tried to ask parcelforce where it is but they just referred me back to parcelmonkey, who apparently dont know either and told me they have no control over the couriers. WHY advertise a delivery schedule if they cant control it NEVER USE THIS COMPANY - THEY ARE A JOKE.
11/12/20 by Mandi Hayes
Unfortunately our local DPD driver decided he didnt want to collect from my designated drop off shop at Morrisons and so my package took over a week to be collected after numerous telephone calls.
11/12/20 by Dominic
No issues parcel delivered on time
11/12/20 by miss kerry a billington
Parcel dropped off at 1 pm Friday and my Grandsons received it by 1 pm Sunday , delighted with the speed of the service and ease of use.
11/12/20 by George Cowie
Great service, great prices.
11/12/20 by CustomerMairi
Easy process, reasonable price and delivered in good time from uk to Spain.
11/12/20 by Tim Young
I think yous are fantastic send away 2 parcels one with the Post-office and then yourself and your parcel arrived first such a speedy delivery. I’m still waiting for my other parcel to reach its destination . Will never use any other ever again . You deserve 10 stars never mind 5 . Thank you again
11/12/20 by Marita stewart
Very speedy delivery to Toulouse France.Large parcel undamaged. Very satisfied with service.
11/12/20 by Judy Ireland
Courier failed to turn up with no communication to explain why. You cannot contact the courier firm directly, only Parcel Monkey and they have no phone number only a message service. There was no explanation why the courier failed to turn up, only an option to rebook for 4 days time. The delivery was urgent. No option to speak to anyone and no clear complaints process on the website. Shocking customer service.
11/12/20 by Naomi
Granddaughters parcels arrived in super fast time. Use this service all the time, I highly recommend. Thank you
11/12/20 by Trudie
Still waiting!!!!
11/12/20 by Customer
Excellent service. Collected promptly and delivered within 3 days. Beats post office service and much cheaper than post office.
11/12/20 by Customer E Race
Excellent service have used before but a few years ago still highly recommend, website easy to use collected from my door and delivered as promised, fantastic services and great value for money
11/12/20 by Sarah Falconer
If I could give 0 stars I would. Sent my parcel with plenty of time to get to my son in Hong Kong. The delivery address was transposed the HK end by the courier they employed, so the parcel was returned & I was charged again!! After much stress and loss of earnings due to needing to book days off for the return Parcel Monkey tried to not repay me the delivery charge and even offered a lesser amount!! Only when challenged did they return the money but still charged me for returning my parcel to me due to their error!! Inconsiderate and dreadful customer service!!
11/12/20 by Customer
Excellent .arrived on time and in perfect condition at a competitive price
11/12/20 by DAVE
Very simple to use - advised as price changed due to parcel dimensions; friendly pickup and quick, easily tracked delivery via parcelforce.
11/12/20 by Customer
I guess Parcelmonkey were good. Parcelforce offered as best price to Australia. Booking was straightforward and pick-up as scheduled.
That’s where it all ended. Parcel collected on 2/12/20 still not in Australia on 11/12/20. Presume even when it does arrive there it will have to be processed through customs, go from hub to hub to reach the delivery depot and then make it out to the delivery address.
Can’t blame Parcelmonkey, but not a good service overall.
11/12/20 by Henry
Super price and all delivered quicker than expected date.
11/12/20 by ian thompson
Great service thank you - I will use you again!
11/12/20 by Lorraine Lambert
Parcel Monkey found a much better price for the service than I did directly on the delivery companys one. Printing labels was easy and tracking worked fine too.
11/12/20 by beate
Very fast in this busy “before Christmas “ time, they have accepted parcel with toys for my nephew, which *p* declined
11/12/20 by Natalia G
Really quick delivery! :)
11/12/20 by Tom Mason
Absolutely brilliant! Parcel monkey found me a great price. The whole process was easy and I was kept updated about my parcel the whole way through. It arrived in Canada in 6 days, well within the estimated timeframe!
11/12/20 by Customer
Paid a bit extra to use Services of DPD rather than the other companies. parcel arrived in 4 days rather than 4 weeks as with Hermes
11/12/20 by Lynn CG
We needed to send a parcel to Germany and couldnt quite believe how much cheaper it was through Parcel Monkey than Royal Mail or any of the other couriers directly. Drop-off at any post office with ParcelForce, who had the cheapest offer anyway, was a great plus, and the delivery was perfect and swift!
11/12/20 by Rene & Melissa
The courier arrived on time and the collection of the parcel was carried out successfully.
11/12/20 by Mr D Luetchford
Very competitive pricing, have used parcel monkey now 3 years in a row, great service
11/12/20 by Donna
It’s really good service and cheep is well
11/12/20 by Customer
Brilliant fast and reliable
11/12/20 by Donna
Hi there, as normal you always do a great job and get my parcels to my family and friend with no problem, you have never let me down, and you always keep the price down , keep up the good work ....
10/12/20 by Susan Kay
Really happy. Prompt and good communication.
10/12/20 by Wendy
Incompetent company who don’t seem to be able to communicate or even tell me why my parcel is held in a depo for over 2 weeks. DO NOT USE. Small business having to refund customer £160. Wont provide a claim form!!!
10/12/20 by RELISH
Excellent parcel comparison website.
Use it a lot, always get better prices here than other comparison websites.
10/12/20 by Stuarty
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