We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
The tracking system seems to work for packages moving with the UK but tracking of overseas packages seems to end at export from the UK.
14/12/20 by Henley in Thames resident
spot on as always
14/12/20 by Gerry
Scotland to germany in less than a week.
14/12/20 by Customer
Love using Parcel Monkey whenever I have a larger parcel to send. So easy to compare the options, book and get the parcel on its way.
14/12/20 by Customer
I was impressed by prices and services offered by Parcel Monkey UK. I really like how available post options were presented and compared. The process of of the parcel "check in" was strait forward and all required steps were clearly explained and easy to follow. There are several options of the parcel pick up from home/office or a drop off at the nearest pickup point. I used a drop off service which I found very convenient.
14/12/20 by Denis Alyshev
Excellent information and service. Highly recommended. Many thanks!
14/12/20 by Gian Svennevig
Fantastic door to door service will definitely use again
14/12/20 by Customer
Yes very please that my second parcel sent by Parcel Monkey arrived safely last week. Posted Monday morning and arrived with family on Friday morning. I think with the increased demand you will be expriencing at the moment, that was a good result.
14/12/20 by Mrs Janice McCrorie
Quick efficient delivery
14/12/20 by Thomasin Mincham
Our Christmas present to my son in the United States arrived quickly and safely and gave great pleasure. Thank you.
14/12/20 by Customer
Brilliant site - very easy to negotiate and select the appropriate option.
14/12/20 by customer
Yes very good service thanks will use again
14/12/20 by Colm Brolly
First class service!!! paid, posted and delivered within 3 days, fabulous service.
14/12/20 by Glenn Jones
Great service, easy to use and price competitive. Sent parcel to Hanoi and it got there fine.
14/12/20 by dave
Booked the delivery on a Thursday with DHL Next day delivery so that it could be picked up Friday and delivered on the Saturday. Pick up was bang on time and then shortly after we got the delivery info and it was scheduled for the Monday. Recipient had to change her plans for Monday so that she was in to receive it.
14/12/20 by GHart
I only ever use Parcel Monkey. So far so good.
14/12/20 by Customer
Great service, thoroughly recommend
14/12/20 by Simon Cowan
This service was exactly as described. Fair price, pick up slick and efficient, delivery 48 hours later to the Netherlands. Would (and have) highly recommend it. In comparison, the parcel sent a fortnight earlier using the Royal Mail tracking service has still not arrived after 3 weeks, and the tracking reference number seems to be unrecognised.
14/12/20 by R McCarra
It all went very smoothly. It was easy to book, my parcel was picked up as arranged and it arrived at destination within the stated time.
14/12/20 by Customer
Very easy to use
14/12/20 by Customer
Granat service????
14/12/20 by Customer
Fantastic service, will definitely be using your service again!
14/12/20 by E L Evans
Great service well done
14/12/20 by Customer
Easy website to use and guidance on parcel size. Prompt collection and delivery
14/12/20 by Customer
Excellent service, fast delivery and the parcel was in one piece when it arrived at destination abroad. I am very impressed and would recommend.
14/12/20 by Joanna Wroblewska
48hours from posting to arriving in Wicklow Ireland fabulous service would
definitely recommend
14/12/20 by of mavis
As expected, on time and realiable
14/12/20 by Lucy A
Parcel has not yet been delivered, bit premature with wanting your reviews
14/12/20 by Linda Gresham
Excellent website, easy to use and a great price.
14/12/20 by Mr Neil Jolly
Used Parcel Monkey for the first time recently to return an exercise bike back to Amazon in Fife. Very stress free service a choice of carriers to choose from, some requiring return labels some not, and various prices to choose from. Parcel collected as arranged with my chosen carrier who also provided a label (I don’t have a printer) and I was able to track the parcel to its delivery at the Amazon centre. Very happy with the service.
14/12/20 by June A
Great service and received ahead of time.
14/12/20 by Customer
Excellent service. Quick and reasonable priced
14/12/20 by Customer
Excellent service, arrived intact and very quickly. Will definitely use this service again.
14/12/20 by Tina Allenby
Paid a premium price for a premium service which did not happen. Was quoted 3-5 days delivery and nearly 2 weeks later the parcel still hasn’t been delivered. Was charged and paid an additional customs charge (as soon as I received it). This was mentioned, but not clearly explained in the terms on parcel monkey’s site. Basically happy to take your money and not deliver the service.
14/12/20 by Customer
First class delivery service, reasonable price. Highly recommend, will use it again.
14/12/20 by Rabia
I found it easy to book very cheap and delivered on time would use again
14/12/20 by Mrs Jean Grant
All good would use again.
14/12/20 by Customer
Turned up to collect my parcel at the time they stated and it was delivered first thing next morning, despite it being Christmas and lockdown so a busy time of year. Fast efficient service at a reasonable price.
14/12/20 by K Harrington
Very easy website to use. Labels always come through very quickly. Will be using again.
14/12/20 by Customer
We used them to send goods with Courier. The goods were 5 bags of 1kg sweets and including packaging; it weighed in the region of 5.5kg. Next thing, we get an invoice from them for this parcel, they claimed it weighed 55kg and we a payment of £39 was taken from our credit card.
14/12/20 by Customer
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