We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Works fine so long as no issues with delivery. If there is (as we did) you’ll struggle to get them to support with it! For the small saving, probably better going direct with the courier.
14/12/20 by Harriet Bartlett
item was well packed but smashed in the process of getting to u s a
14/12/20 by japanesetimetraveller
Very impressed used parcelmonkey parcelforce to deliver parcel to france was delivered within 48 hours! Excellent service highly recommend.
14/12/20 by Customer
So sent 2 parcels with this company and received email for one with tracking details etc the other parcel no update on. Parcel monkey HAvetracking but there tracking url is non existent and does not show anything I don’t even have tracking number for that site I assume other parcel is lost as other one arrived with more than enough information yet on parcelmonkeys site they were both dispatched shipped at same time yet no update on the 2nd parcel. Cannot give a positive review as of yet as no update as to my second parcel I assume it’s lost ????
14/12/20 by Simon knight
I shipped a parcel back to a vendor, using the same boxes that they used. I bought insurance for the £455 value. The boxes arrived crushed by the courier, the vendor immediately filled a report with you. Then i was denied a refund and was told to seek compensation from you. You rejected it on the basis of small print. Would NEVER use you again
14/12/20 by P Bresnik
It was good to find options but delivery and timescale with customer support not very good. Parcel meant. To be delivered 3-4 days sent it on 2nd Dec arrived 10th with the no actual update on tracking.
14/12/20 by Jig
The experience in the UK was excellent. Collected when said. Exported all within a couple of days. Then from Friday to Monday nothing. Sat in delivery country. After paying for 3day delivery I am disappointed. I appreciate there was a weekend but why offer 3 day delivery if you can’t guarantee it, especially when it costs a little more. The price was amazing but I thought it would be too good to be true. I know it’s Christmas but you offered three day delivery. I will give it another day but if not delivered by Tuesday close of day I will be requesting a full breakdown of where the parcel is and why it hasn’t arrived at the destination. I can’t give a good rating at this time sorry.
14/12/20 by Freida Alldrick
Good inexpensive way to send parcels, I have used them regularly and no problems.
14/12/20 by Mike
My parcel was delivered very quickly - I didnt expect it to arrive so soon, brilliant service.
14/12/20 by Audrey Evans
Its been over a week and packages havent been delivered
14/12/20 by Anna
Absolutely fantastic service.
No brainer for any parcels bigger than 2kg when Royal Mail costs a fortune!
14/12/20 by Rachel C
TROUBLE FREE AND EFFICIENT AS ALWAYS.
14/12/20 by Customer
I have never used them before; I found them to be highly efficient and they saved me a lot of money. Well done !
14/12/20 by Adrian
Love this delivery service.
Spot on every time and very reasonable prices.
Easy to use.
Would recommend this service to everyone.
14/12/20 by Angela Cameron Cizakowsky
Great service. Package delivered to Hong Kong in 8 days and half the price of Parcelforce! Parcel
arrived in good condition too.
14/12/20 by Elaine
Drop off point for parcel was tricky as two places in central Bristol were not operating but once posted my parcel got to it’s far flung destination in Qatar quicker than I expected. Good value too!
14/12/20 by Lucille Leith
Best parcel pickup and delivery service.
Cheap, fast... No problems.
Once again thank you Parcel Monkey & DHL ????????
14/12/20 by Sean Tierney
I think Parcel Monkey is a reliable,competitive, easy to use system. Ive dropped a star because the courier came an hour and a half early so couldnt collect the parcel. He came the next day though and by the following morning the parcel was delivered 250 miles away! Parcel force eat your heart out!
14/12/20 by Wendy & David
Good service
14/12/20 by J MINES
Easy booking,nice web page, will use again
14/12/20 by Joanna & Kris
WHY OH WHY DID I USE PARCEL MONKEY? Delivery estimate 3-6 days to US. NOW: 32 DAYS and counting! Please PM stop my parcel from unnecessarily re-crossing the Atlantic and causing UNNECESSARY AND AVOIDABLE DAMAGE TO THE ENVIRONMENT. Just deliver it to the intended recipient in the US as you contracted to do! Parcel was never presented for delivery to recipient as claimed - no missed delivery notes, no courier spotted by recipient or neighbours. Indeed, recipient offered to collect it but no-one could tell him where it was! Perhaps courier tried to deliver it to the wrong address? SUPPORT IS NO USE AT ALL. FEEL QUITE HELPLESS AND THIS IS A PARCEL WHICH COST £137 TO SEND!!!
14/12/20 by Marcus
great service
14/12/20 by Customer
Parcel never delivered. When I asked where my parcel is, first I was asked 10 times the same question, what’s in the parcel and what the parcel looks like, then they said they will contact the courier and get back to me soon. 5 days and still love reply! Still no idea where my parcel Is, if it’s delayed lost or destroyed! The webpage customer support messaging system is not working on phones! And when you ask for any updates on your case, they just say the same thing, we’re sorry for the inconvenience we will contact you soon! I would NOT RECOMMEND!
14/12/20 by Anthony
Great and easy to access, and send parcel around world, cheap and trustworthy
14/12/20 by Customer Corina Oltean
quick delivery was 48 hours but deliveried within 24 hours
14/12/20 by Customer
It is an excellent service. Picked up and delivered really quickly abroad. I’m very pleased.
14/12/20 by Customer
cheapest and reliable. good communications. delivered on time and as it was a return, a relief to know it arrived OK.
14/12/20 by Mr John Wilkes
I was really impressed with the cost and speed if delivery
14/12/20 by Liz
brilliant service parcel delivered early and much cheaper than the royal mail, in good condition very happy.
14/12/20 by Kim
Great service definitely use again
14/12/20 by Adrian Middleton
Quick, helpful and great value for money.
Will keep using-so far so good
14/12/20 by Zac
Arranging the collection of the parcel was very easy and clear instructions were provided on packaging and the labels to be used (took a bit of digging to find this info before committing to use the service though).
Estimated delivery (Sydney) was 11th December.
Tracking details via Parcel Monkey still show that it’s out for delivery.
The link to the local courier (a norsk company) says delivery is being arranged.
So, up until 2 days ago the service was pretty good, but now we are left without a meaningful update on when the parcel will be delivered - almost 2 weeks after it was collected by Parcel Force.
14/12/20 by Your Customer
Everything went very well.
14/12/20 by Mr Kevin Gillam
Great rapid service, very competitive rates.
14/12/20 by Andrea Shackleton
The price to post a parcel with Parcelpost at the post office was over £23. TO POST VIA PARCEL MONKEY with Parcelpost was £9.00. Unbelievable value. So simple. Great service
14/12/20 by Anthony Dean
Booked Parcelforce via Parcelmonkey. Parcel was delivered completely destroyed & now cannot get hold of Parcel Monkey to resolve the issue. Will not be using again!
14/12/20 by Customer
Picked up my parcel on-time and it was delivered on time and in tact at a very reasonable price so win win.
14/12/20 by sarajb
International delivery arrived quick and safely without any issues
14/12/20 by Raj
Great fast service, from uk to saudi arabia in 3 days absolutelt amazing thank you so much
14/12/20 by S Wilkinson
Fantastic very quick service. From picking up the parcels to arriving in Australia excellent service. Very good rates too. Would highly recommend.
14/12/20 by Lisa
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