We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,408 reviews.
To date my parcel is either stuck or lost.
10/12/20 by Customer
Excellent and speedy delivery thanks
10/12/20 by John Smith
Gives options that when you click through are not available
10/12/20 by Carol Taylor
Excellent service, I was using first time with valuable parcel from UK to Poland, picked up by ParcelForce next day after booking.
Parcel to Poland came after promised 3 working days and was quicker with my son than updates in tracking history! Very reliable company, really grateful for their work, I honestly recommend to everyone! Thanks
10/12/20 by Ewelina
So good, sending parcels uk to Berlin and uk to Luxembourg.
10/12/20 by Susan Shirley
Excellent service, will definitely use again.
10/12/20 by Customer
Very good service and prices!
10/12/20 by Customer
Brilliant collection and delivery. Thank you
10/12/20 by Customer
Another instance when I have used ParcelMonkey to post items to my daughter in Spain. I cannot fault their service. A well oiled machine at a great price and fully tracked from pick up to delivery. Excellent A+++++++
10/12/20 by Raymond Armstrong
Easy to book, parcels always collected as arranged and prices VERY competitive. The last parcel, collected and delivered by Parcelforce, cost just under £12 when booked through Parcel Monkey, but just over £32 if booked direct with Parcelforce. What a saving.
10/12/20 by Kevin Wheelan
First time using this site and will not be the last. Excellent value for money and easy site to navigate. Delivery slightly later than advertised but early for Christmas none the less. Delighted with the find!
10/12/20 by Jackie Coates
Excellent service and price
10/12/20 by SB
Fantastic service ,am going to use this again.Thanks Parcel Monkey guys.
10/12/20 by Customer
Great service, no issues.
10/12/20 by Monika K
Have surcharged me £12 for extra weight which my son in Singapore confirms does not exist. Not impressed with this at all. Otherwise the delivery was oak though.
10/12/20 by Peter Brown
Great service straight from home to delivery. Thank you
10/12/20 by Customer
Parcel picked up from the house the day after I booked it. Parcels arrived a couple of days later just as promised. Would use again. Very nice, polite couriers.
10/12/20 by Ruth Caroline Goddard
Super fast delivery to deepest France, nice guys who pick up, always use them
10/12/20 by Tony Stallwood
collected on time
10/12/20 by Customer
Absolutely brilliant brilliant service l have used them 3 times twice to USA once to Australia .
So professional collected from home delivered in perfect condition and faster than l expected.
I would always use Parcel Monkey .
They are an amazing service.
Thank you Monkey Parcel for such an outstanding service .
You deserve a medal you are the very best.
10/12/20 by Julie Day
Excellent service and very fast. Thank you.
10/12/20 by Ms Evelyn Lydon
Excellent and timely service.
09/12/20 by iain Judge
I was very impressed by an excellent service, I have used them for 4 parcels recently and the parcels were collected and delivered within 48 hours.
09/12/20 by Dear Miss Doolan
Straight forward guide online, local drop off and fast delivery and tracking.
09/12/20 by Customer
very efficient plck up & delivery of my parcels sent abroad
09/12/20 by anon
Sent two parcels at the same time to USA to our grandchildren with tracking. One is still in England one has been exported this is 10 days after collection last date of tracking 4th Dec. Posted on 29th November. Very disappointed.
09/12/20 by Mr. Derek Williams
I wen thought all the questions and after that I had to fill it in again upto 6 times and I’m still trying
09/12/20 by Mr Antony Hardie
Simple, easy and stress free postage system. Delivery was quicker than expected too. Very happy would use again for sure.
09/12/20 by Rach
Fantastic service and great rates. Was delivered in two days from UK to Republic of Ireland which is what they said. Quick, easy and much better value for money than Royal Mail or other delivery options I seen.
09/12/20 by Customer
Simple, easy to use. Delivered on time
09/12/20 by Harry A
Item arrived at recipients address broken chipped and in pieces. Total lack of care & respect for parcel...clearly just slung about with the "it dont belong to me" attitude. Never again.
09/12/20 by Steven Smith
As usual simple to use best prices come up - pay - print label - and wait - EASY
09/12/20 by T.P Yorkshire
Always have excellent service from a parcel Monkey. Site easy to navigate & plenty of choice of carriers for my international parcels at very competitive prices.
09/12/20 by Lorraine
Brilliant, Barnstaple North Devon to Real, Valencia Spain arrived 2 days earlier than estimated, Well done
09/12/20 by Terence
Good service
09/12/20 by Tony
very good, fast delivery.
09/12/20 by KK
I use PARCELMONKEY exclusively as I have always found it to be highly trustworthy in the agents it recommends, and I have had no failures or delays of any kind. I have found that parcels sent to quite unusual destinations are
no bar to the efficiency found with local and more popular destinations.
09/12/20 by BRIAN SMITH
Quick and cheap reliable servuce
09/12/20 by Customer
Arrived quite quickly, but packaging was in a poor state. Christmas presents so wont know if anything is damaged
09/12/20 by Ian Park
I have been waiting for someone to another courier all day. Looked at the website collection times run between 8am and 6pm. I haven’t had any communication saying unable to collect today. Just a bit disappointing as my first experience was just over a week ago and I couldn’t fault the price, service or communication.
09/12/20 by Customer
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