We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
I used Parcel Monkey two weeks ago, they turned up on time and delivered my package to where it had to go, I got a phone call from the people I sent it to and they said it arrived damaged, the box was damaged it had been dropped from a great height and the contents was damaged, I have been intouch with Parcel monkey and told them about the damage to my package and I havent heard anything from them. I would NOT recommend this outfit, they just dont care about peoples property
13/12/20 by Customer
Excellent. All delivered on time
13/12/20 by Beverley Kloos
Again perfect service picked it up dropped it off low cost
13/12/20 by Customer
Excellent service
13/12/20 by Syreeta Taylor
Great job done. Needed to send a gift to a small village in France. Was picked up as stated and delivered within 2 days. Cannot fault this at all!
13/12/20 by Hilda McManus
Fabulous service. Parcel collected from home and delivered to Holland within 48 hrs. Will def use again, no more RM for me.
13/12/20 by Liesbeth
Package for the customer got totally damaged during transit. Dpd says contact parcel monkey and nothing has been done so far. Not happy with the service at all costed me a lot.
13/12/20 by Usman Khan
The pick up was perfect, the employees very polite and the boxes arrived earlier than predicted! Great work.
13/12/20 by Customer
Very easy to use service and very affordable.
13/12/20 by Paul Haworth
Everything went smooth, parcel arrived at the time predicted.Very good prices, I will definetely use again. Highly recommend.
12/12/20 by Customer
Great, speedy service at a good price. I think the prohibited items list should be carrier-specific, as different carriers use different rules, but overall Im very happy and will use them again.
12/12/20 by Paul Burke
All good, easy to understand instructions, clear price comparisons and overall very efficient. very smooth process which was good as it was my first time using Parcel Monkey. My parcel has just arrived in Turin, Italy in excellent condition.
12/12/20 by James
Great prices, better than dealing direct with parcelforce for example.
Easy to use.
12/12/20 by ken
the parcel has gone a miss!!
12/12/20 by Customer
Great and fast service
12/12/20 by Customer
Excellent, easy and affordable. Parcels are easy to track and on time
12/12/20 by 11312295
Initial booking was great. No problem with the monkey, but ..........
Parcel force were a day late on pick up and told porky pies recording that parcel was not available for pick up, yes it was available and I wasted nearly two days baby sitting a parcel. The actual service of transport and
Delivery was great.
I’ll use the service again, but take the pick up time with a large dose of doubt.
12/12/20 by Matthew O’Brien
Excellent service at a really great price. Highly recommended.
12/12/20 by Karin, Norwich
Very helpful and easy to use way of deciding which of the many carriers to use. Will use again for all the Christmas presents I will not be able to deliver in person this year. ????
12/12/20 by Andy Barnes.
Fantastic company no hassle from acceptance to delivery will recommend to anyone who wishes to courier parcels
12/12/20 by KAREN
Excellent service, email before delivery and delivered in one piece!
12/12/20 by Kat Oravcoca
My father sent me a parcel on the 12th Nov. It had all the correct customs details and parcel monkey said it would take 3-6 days for delivery. It spent over 20 days in customs. Then got to my local depot (I live in the US). Then it got sent back to the UK (where my father lives). It cost over £130 to send. Worst delivery service Ive ever come across and I get sent parcels daily. I will never use again.
12/12/20 by Robin O'leary
I love it.. thank you
12/12/20 by Petra
Fab prices and excellent service. UK to US in 5-6 days and almost half the cost of Royal Mail. Have used several times and consistently good results.
12/12/20 by Angie
Still haven’t received my parcel and Custmor is not happy
12/12/20 by Customer
It was my first time posting a parcel overseas and Parcel Monkey made it easy
12/12/20 by Customer
Send parcel to Ireland. Parcel was delivered in few days as promised. Using your service not the first time, never was disappointed.
12/12/20 by Rasa Einigyte
Excellent service - there was a small hiccup in the delivery but the online chat service was excellent at reassuring me about the delivery - which happened as planned
12/12/20 by Freddie
EASY TO USE & BEST PRICES
12/12/20 by Mark.
Parcel collected and delivered without incident.
12/12/20 by David
I was slightly concerned as my parcel wasn’t collected from Romsey, Hampshire, until 6 pm but it arrived in Cambridge at 11 am the next day. Fantastic service at a very reasonable price
12/12/20 by Teresaweezer
Easy and reliable !
12/12/20 by Chris Dent
Ive used this service several times, it works! However, this time I really needed to pass some important information to the delivery driver as the address is apparently difficult to locate... I had 28 characters on the form to impart this important information. Also, my name and the name of the recipient contain apostrophes, the form would not allow this to be included and had to be left out of the surnames. But in conclusion, the service has not let me down to date and one of the two shortcomings above (the apostrophe) is just a niggle, and yes, I will probably use Parcel Monkey in the future.
12/12/20 by 1anson
Sent a parcel to Sweden on Saturday the 5th and it arrived in Sweden on the 11th. Very friendly guy who picked it up. Thank you!
12/12/20 by Emma
I find the Parcel Monkey service quick, easy and at really affordable rates. No fuss at all , simple booking procedure. Parcel reached destination quickly and safely!
12/12/20 by Ryan
What a marvellous service. And great to find an affordable option. Highly recommended ????
12/12/20 by Mrs S Merron
Really happy with the service. Considerably cheaper than parcel force, website is easy to use, and there are plenty of drop off points near me. It arrived in less than a week, so very impressed!
12/12/20 by Customer
Booked with Parcel Monkey a few times now, and they have never let me down. Collection and delivery on time, every time. Communication is great. Will definitely use them again.
12/12/20 by Ronel
Excellent prices and easy to use.
12/12/20 by Shawn
Very good service from this company, so easy to compare prices and then book your parcel delivery. The price is also very good. I would recommend this company to send your parcels.
12/12/20 by Mr Malcolm Wallett
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