We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,667 reviews.
Amazing service booked on Sunday, collected Monday and delivered on Tuesday. Would highly recommend and won’t hesitate to use again!
07/12/20 by Samantha Hill
I was sceptical after reading a negative review but it was fantastic service. Better than sending something locally. Highly recommend
07/12/20 by Sarah Willes
Absolutely fantastic service. I sent a parcel to Australia (via air)on Monday the 30th November and my daughter received it on Monday 7th December. I will certainly be using Parcel Monkey again. Thank you.
07/12/20 by Mrs Sword
Always an easy to use reliable service
07/12/20 by Roy
I always use this service when i wanted to send parcel to my country. Overall am satisfied
07/12/20 by Customer
A very efficient service, always pleased with collection and delivery
07/12/20 by lynn scotford
Easy to book. Excellent value for money. Professional service. Highly recommended.
07/12/20 by Craig
Отличная доставка
06/12/20 by Customer
I used ParcelMonkey many times. But recently their services are less reliable and had to raise issues with them. Now one of my parcels gone missing. ParcelMonkey doesnt have a customer contact number and complaints had to log through their website. I will not use it in the future and never recommend to anyone.
06/12/20 by Ami
You were very good picked parcel up very quickly and delivered very quickly to USA great
06/12/20 by Pat
I’ve used Parcelmonkey three times to send packages overseas and they always deliver
06/12/20 by Fiona
Brilliant service! Our parcel was collected next day and delivered to America within 3 working days. Loved that we could track it the whole time!. Really efficient - will definitely use again!
06/12/20 by Charlotte
I always use Parcel Monkey when I need to send parcels especially big boxes. Never been let down by them, be it sending parcels down south to Cardiff or to Canada
06/12/20 by Catherine Bell
Excellent service reliability, easy website
06/12/20 by D Goodwin
I’m happy with the cost but I expected the delivery was door to door but that wasn’t the case. The parcel was picked up from my home but was not delivered to the addressee rather they were contacted to come over and get their package. If you would not deliver door to door please be specific.
06/12/20 by Anita Uguna
Simple, easy to use service, great value.
06/12/20 by GW
Parcel arrived in 4 days following collection and safely too. Well done Parcel Monkey.
06/12/20 by Neil and thanks for your order
Perfect from start to finish
06/12/20 by Remzi Ersahin
Good courteous pick up and delivered safely to my family. Thank you
06/12/20 by Angela Greaves
Great service!
06/12/20 by Customer
Fairly straight forward and quick
06/12/20 by Maria Morales Goss
I always use parcel monkey. I have family in Netherlands and regularly send large parcels. The service is easy to use and reliable.parcels delivered quickly with no hitch
06/12/20 by Ann
Used a couple of times now including sending a parcel abroad with no issues at all.
Tend to be a little cheaper than most other similar sites and their site is easy to navigate.
06/12/20 by Andrew Robinson
Great service. My parcel was delivered in less the 48hrs. The cost was reasonable.
Definitely use again.
06/12/20 by Mrs Nelson
Absolutely great service cannot fault anything.
06/12/20 by Carol Elphick
Great easy to use and cheap and quick pick up from home
06/12/20 by Mrs B McLaughlin
Good price, easy drop-off at a local Spar at 9pm on a Saturday eve, no need to queue at the post office (my pet hate), and the parcel arrived at its destination in Europe only 3 days later!!! Great service.
06/12/20 by Chrissie Barclay
Excellent service, no issues.
06/12/20 by Customer
Great experience
06/12/20 by Mrs Mckenzie
Excellent really reliable and great service
06/12/20 by Customer
I always use Parcel Monkey for sending my bigger pieces of work. Great value for money and efficient service
06/12/20 by Customer
Delighted! Easy, convenient and affordable. Print labels and post. Would use again and definitely recommend it.
06/12/20 by VMB
Collected on time and delivered on time, what more could I ask. The driver my end was respectful of COVID and friendly. Will be using again
06/12/20 by margaret whatley
Had problem with courier but they sorted it.
Very helpful. Keep you updated..
Would recommend
06/12/20 by Mrs helen brunton
These guys are brilliant. A great help and easy to use. Thank you. Would highly recommend
06/12/20 by Pat Mac
Great service as usual parcel picked up 1.30pm monday30th Nov arrived in Bakersfield California 7.15pm There time Thursday 3rd Dec all intact family delighted Great Thank you.????
06/12/20 by Carol cazzy
The initial procedure for posting to Australia was long and confusing as I had completed the customs form as requested packed the parcel ready to print the postage label when I was asked to complete the customs form again so I had to unpack all the items and re list ! Apart from this everything was ok once the parcel was collected ! Correspondence and tracking was great !
My only complaint is that I arranged for collection ! Took a day off work and the driver never turned up ! On the Re schedule everything went ok
Would I use again ? Yes defiantly
06/12/20 by Customer
Good, reasonably priced service.
06/12/20 by S Webb
Excellent price and service - the very large box was collected from my home in Blackpool on Monday and was delivered to its destination in France on Thursday!! How fast is that. Many thanks.
06/12/20 by Jean Platt
Excellent service. Keep up the good work
06/12/20 by Joan Paterson
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