We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,408 reviews.
Not cheap but a good service. Parcel arrived in new Zealand in record time.
03/12/20 by Ruth Sutherland
Great service highly reccomend
03/12/20 by Tim Gray
Website very easy to navigate, service provided by carrier very efficient and delivered within 4 days, absolutely delighted with service and will definitely use again.
03/12/20 by Patricia
just fabulous and so reliable
03/12/20 by kay wardman
All parcels I’ve sent have been picked up on tone and delivered really quickly. Good communication throughout.
03/12/20 by 180094
The service was easy to do online and collected and delivered when they said , and all at a good price
03/12/20 by Customer
The service was excellent. The three boxes arrived in Glasgow in under 24 hours.
03/12/20 by Sarah-Sue Cowan
The process was seamless and the next day I had DPD here to pick up my parcel.
03/12/20 by Customer
Great as always,unbeatable prices ,I will definitely use again ,amazing service !
03/12/20 by Cristian Stoica
Great service! Recommended
03/12/20 by Nick Bellamy
Appalling. Booked a parcel for collection- stayed in all day. Not collected- I had to chase them . Rebooked collection- waiting in all day not collected and once again had to chase after staying in all day
03/12/20 by TM
Parcel collected from home and delivered safely to Canada via Parcel Force and I was able to track it all the way. Excellent service and very competitively priced.
03/12/20 by Kathleen Mabbutt
Good service. Collected on time. Slightly longer getting to destination probably due to season. There was also another charge the other end, not sure why.
03/12/20 by HAWKINS
Picked up exactly when they said, nice helpful courier. Got delivered to the US within 4/5 days, much quicker than expected! Great service
03/12/20 by Tom
Fast,reliable service,best price everytime,highly recommend
03/12/20 by Linda Pearce
Reasonably priced efficient and affordable
03/12/20 by Kevin & Elicia
I placed an order for collection with labels to be brought with the courier .... get an email to find out i have drop off and I need to print my own labels .... can’t get hold of anyone to sort it out, now I am out of pocket!! And it wasn’t cheap!!
03/12/20 by C.twyman
Easy to book online, the parcel was collected promptly and delivered in the time stated at a very reasonable price. Brilliant, would definitely use again.
03/12/20 by Customer
First Class. Would use your services again.
03/12/20 by customer
Avoid at all costs, waited in all day for parcel to not be collected for my sisters birthday. Asked for a refund and expected them to attempt pick up again. They expected me to cancel it to get any kind of refund and never bothered helping with redelivery. Customer service is shocking and lacking, poor English and your usual emotionless scripted drivel saved for company’s who can’t be asked to pay for customer service in the uk. Do yourself a favour don’t trust this service at all.
03/12/20 by Theo
Excellent service, all the way from ???????? to ????????
03/12/20 by Marion Craven
Excellent! Parcel collected from Morrisons and delivered to France in three days. Very good communication from chronopost in france. thankyou!
03/12/20 by Customer
Great service cheaper than going direct to parcel force easy to use and pay recimmended
03/12/20 by Dave Cirulis
Faultless. Weighed the parcel at home and arranged next day collection via courier. Parcel arrived in the South of France 3 days later. Very reasonable price too.... Perfect.
03/12/20 by Steve Clarke
Excellent service. Parcel collected the afternoon after I had booked it from the UK and was delivered to my grandchildren in the South of France just two working days later. I was extremely pleased. Thank you.
03/12/20 by JackieJo
Very good service everything went perfect well lmpressed will use again
03/12/20 by Christina Abbott
from picking up the package to delivery to Slovakia, I was satisfied
03/12/20 by Customer
Best price. Collected on time.
Delivered next day.
03/12/20 by mark cooper
As always, you are a five stars company. I use your services at least twice an year and the fact that I keep coming back to you, shows that you are the best. Well done and thank you!
03/12/20 by Customer
Brilliant service. Would definitely use this saga in for any return parcels
03/12/20 by Richard BSE
Really simple and easy to use and came up with a whole range of bargain prices to choose from
03/12/20 by Moko
Cant fault Parcel Monkey. Website extremely easy to use and navigate. Options clear and easy to chose from. Pricing extremely competitive when compared to the individual delivery service websites. The process is easy to follow and intuitive. Keep Going!!
03/12/20 by BC
Great website, easy to use, and courier arrived on time.
03/12/20 by Bill arnold
Easy to use and great value for money. Parcel got there within 48hrs as promised.
03/12/20 by Elodie Townsend
The website is easy to use, and everything went smoothly.
03/12/20 by C L
The parcel was collected on time at this end but the first attempt to deliver it in London failed, even though the recipients were there in the building and knew that the parcel was due to arrive. I also knew, because I received an email (which I passed on to London) but despite having a telephone number for the receiving address the delivery driver failed. The next attempt wasnt until the following afternoon (a little bit insulting after that failure) and it worked. I would expect a better performance than that. Previous parcels to that address by other companies have worked fine.
03/12/20 by Ian Riddler
Quick and trustful service
03/12/20 by Customer
If I could give a zero rating I would. I dont think much of this site at all ! I need to send a long parcel 3.2 metres by 170cm x 160cm. Its not too heavy at 15kg The form asked if the parcel was longer than one metre so I clicked the box. So far so good. Then I filled in the dimensions as above and it promptly told me that the length had to be under 500 cm ! USELESS.
03/12/20 by Jeff Erton
Collected on time and delivered 3 days later to Singapore. Excellent!
03/12/20 by J Reynolds
Excellent speedy service and far less expensive than other dealers.Would definitely use them again and would recommend them to anyone.
03/12/20 by CustomePat Tonner.
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
