We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,667 reviews.
Always do what they promise in these unprecedented times
06/12/20 by Steve Holder
Good price. Collected on time and delivered promptly.
06/12/20 by Customer
Good service
06/12/20 by Customer
Excellent service.
Fast and efficient,
Thank you,
06/12/20 by PATRICK FRANCIS MORONEY
Wonderful service! Parcel was picked up and delivered within a week! Would recommend every time!!
06/12/20 by Hannelize
Good communication, clear information and quick service.
06/12/20 by Customer
Brilliant service. I loved seeing my cheapest option. It was as so simple to use. I will definitely bring using Parcelmonkey all the time from now on
06/12/20 by Customer
Collection from my door as planned and prompt delivery. Straight forward process.
06/12/20 by Stephen Skeet
Tracking of the parcel was very poor and it stopped for several days part way through the journey, which was very concerning. 3 of my messages to Parcel Monkey Parcel regarding this went unanswered. Took 10 days against a quoted 4 to 5 days to be delivered.
06/12/20 by John S
Top service,
06/12/20 by SIRAJ MEMBER
Always reliable, quick & easy to use. Good prices.
06/12/20 by Laura Huston
Great services Thanks
06/12/20 by Adil Vedatov
Excessive retro charge of 4 times the original cost of posting unbelievable!!
06/12/20 by Nick K
Excellent, fast no hassle service at the right price. Best site I’ve used so far and I’ve tried a few!
06/12/20 by Ms Lewis
Excellent service
I have used this now 3 times
It’s brilliant
06/12/20 by Debbie Allen
Booked a parcel delivery which showed dpd as cheapest. Contacted them to confirm the price and asked if it includes ALL costs, i was assured that it does!! Paid, when arrived at the destination which is 3000 miles away the delivery driver presented a bill to the recipient which showed customs and shipping charges. I contacted parcel monkey and asked for clarification they said yes you need to pay these charges. This was almost the same price it cost me to ship. So i had to send money to the reciever so they could pay for the charges to recieve delivery. All in all cost me double to send whereas it would have been cheaper if i didnt send a parcel full of clothes and just sent money to the person in the first place to buy clothes from there. Besides all that, easy to use and straightforward. Its a “go compare” “money supermarket” for parcels.
06/12/20 by Husnain Saleem
Excellent service and easy to use.
06/12/20 by BRIAN MURPHY
Brilliant easy service as always, no complaints at all
06/12/20 by Mr h foy
The service is a great idea but I had a problem printing the label and will probably just use the post office next time.
06/12/20 by chris
Great price for delivery of a 3kg parcel to Hanoi, Vietnam. In fact the best price of all competitors. Delivery was made in 11 days and the parcel was traceable for most of its journey. Very impressed with Parcel Monkey and will definitely use again.
06/12/20 by Mr Thumpston
Fantastic way of sending parcels as it is picked up from your home and can be tracked to delivery.
06/12/20 by Liza Ballam Customer
Thank you for the quick delivery!
05/12/20 by Customer
Great service, went via Royal Mail, but cheaper ! Not sure how that works, but arrived in Canada as scheduled.
05/12/20 by Bob34
Could not have been eqsier
05/12/20 by Paul Rushton
This is the second time I have used parcelmonkey to send my parcel to Italy ( to my husband family) their service is very reliable. I was shocked at how quick my parcel arrived to Italy even though I posted it on Monday and it was supposed to arrive in Italy the next Monday.However, they delivered the item in less than two days. I will continue to use parcelmonkey to deliver my good to Italy.
05/12/20 by mazvi
Awesome service ????
05/12/20 by Customer
Always use parcel monkey, great value and friendly staff, parcel collected from UK exactly when planned and arrived in France 48 hrs later, package in perfect condition
05/12/20 by Ronnie
My parcel was delivered to America 4 days after being collected from my house. Excellent service and so easy to use. I was able to track it. I would definitely use parcel monkey again.
05/12/20 by Barbie
Awful - my parcel was under 1.5kg, going to Canada, via Parcel Force, still hasn’t arrived despite the arrival date I was given being the middle of last week, Also I have been automatically charged another £14.16 because of some laser scanning session claiming the earrings and 3 bars of 100g choc actually weighed 4.3kg, and ignoring the fact that parcel force won’t take parcels over 2kg to Canada what a con, won’t be using them again avoid
05/12/20 by F Millard
Once again great service
05/12/20 by Philip
Great service. Worked a treat
05/12/20 by Customer
Easy site to use with good prices and excellent service
05/12/20 by Teresa
Great price and speedy service
05/12/20 by Customer
Super! Printed labels, dropped off at the post office and parcels delivered within days to Germany and Ireland. Great service.
05/12/20 by J Gordon;
The collection and delivery by DPD were well planned and on time, but the driver who made the final delivery although he was given an alternative address if no one in, stated the package was left in the back porch, which constituted dropping it over a high fence into the garden of the address. Not knowing or caring if there was anything breakable inside or what obstacles could be on the other side of the fence. NOT GOOD ENOUGH. I have tried making a complaint to DPD but their website doesnt afford you the option to raise such an issue. Parcel monkey - good, DPD - very poor.
05/12/20 by Charles Morris
Excellent service no problems just a good efficient delivery service
05/12/20 by Jane
Excellent service just quite expensive to send was bit shocked at the price
05/12/20 by Janice
Super service.
Collected next day (from ordering) and delivered to Australia in 9 days (even with incorrect postcode !).
05/12/20 by Norman Allan
Great prices amd easy to use web site. Parcel collected promptly too.
05/12/20 by Mr Derrick
It was the first time Ive used ParcelMonkey. Im very pleased with the all round service, from the web-site to the final parcel delivery.
05/12/20 by Peter Stephen
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