We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,408 reviews.
Excellent service and value for money. Will use again and highly recommend.
03/12/20 by Customer
Highly Recommended ...I have now used Parcel Monkey a few times and the service has been very good. Competitive pricing and delivered on time.
03/12/20 by Jayne Gould
Collection was as arranged and delivery was within specified time. Parcel was undamaged.
I have used Parcel Monkey in the past with no problems but I have since discovered that this is a very expensive service (to New Zealand) and will look for alternatives quotes next time.
03/12/20 by Chris
Easy to organise. Very good service
03/12/20 by Mrs Jeanette Barrass
Great, quick , brilliant price thank you
03/12/20 by Sam Tidmus
Great service to find best courier and price. Very easy process and everything was as expected. Thanks
03/12/20 by Sredders
Excellent service, easy to use and straight forward to follow
03/12/20 by Customer
So easy to do check prices print label ,pay take to post office
03/12/20 by Denise
The set up was easy . Impressed with that but the delivery was late . Good job I sent it early for Christmas
03/12/20 by Mrs Wilson
Order placed, picked up next day and delivered the following day. Perfect
03/12/20 by Paul
first class service .easy to book and the staff are pleasant and helpful .
we will certainly use again .
03/12/20 by A R G Ltd
No issues, I use them for all my post.
03/12/20 by Customer
It was meant to arrive in 3-4 working days and it took 7 days to be delivered - also for about 3 days there was no update of the tracking
03/12/20 by Customer
Parcel not getting delivered within the service time that i paid for. Paid for next day before 10, 12.26 same day, still sat in depot. This has now delayed my customer orders as the shipping schedule for this week has now been missed. This is the second time this has happened. Time to find a new supplier.
03/12/20 by Richard Woolley
Service was quick and relatively easy to use. Parcel arrived safely and in a very quick time frame. Much better than the GPO.
03/12/20 by Customer
Fab service to send parcels worldwide quickly and inexpensively.
03/12/20 by Susanne
Absolute rubbish! sent out Thursday last week and my customer had to collect from Parcelforce depot Want a refund for this awful service! A carrier pigeon would have been faster. Will never use again.
03/12/20 by Angela Blindshapers Ltd
Used this service plenty of times. Good choice of services and easy to use
03/12/20 by Andrew Lindsay
I can’t fault them. On this occasion they did exactly what is says in the tin!
03/12/20 by Barry O'Sullivan
First time, and a big thanks....everything easy and cheap...
03/12/20 by Joao Manuel Valente da Silva
Avoid these monkeys. If you pay peanuts you get monkeys. These guys have been saying to me for last 4 days that they will deliver my parcel , then it is not delivered.
03/12/20 by ashok bangar
While the service was prompt, and the parcel arrived within the timeframe expected, an additional cost was incurred upon arrival when, despite the forms all correctly stating that the parcel and its contents were personal/gifts, the recipient had to pay a substantial additional sum in order to claim it (which isnt ideal when theyre supposed to be their Christmas presents).
03/12/20 by Customer
What a bunch of con artists I sent a parcel via parcelforce, a small jigsaw, couple of bars of 100g choc, a pair of earrings and birthday card. I weighed it, fully boxed up under 1.2kg, so I recorded 1.4kg on the paperwork to cover any changes. Then a few days later I am automatically charged for 4.3kg WT*!!!!!!!!! Seriously, there is no way in hell that parcel weighed 1.4kg let along 4.3kg - NEVER USE THEM UNLESS YOU WANT RIPPING OFF
03/12/20 by Fiona Millard
Parcel got to Ireland safe and sound
03/12/20 by DaisyDumps
Excellent service
03/12/20 by Matteo Maestri
Fabulous friendly and efficient service as always! Thankyou!
03/12/20 by jayne
Use Parcel Monkey all the time quick and easy to use ,drop off or collection.
03/12/20 by Janet
9kg parcel sent from UK with Christmas gifts to son in Australia. Initially thought Royal Mail logical choice but their costs higher and delivery times longer.
Then started browsing and Parcel Monkey offered much better costs than direct booking with named couriers and often quicker. This made me a bit nervous but as package was relatively low value (£300 or so) I didnt want to double costs with postage.
So took what I thought was a bit of a chance.
Everything went great. Quote, booking, customs declaration, pick-up, communications, and delivery. All smooth and easy.
Represents excellent value for money. Especially when compared to sending even a card via Royal Mail. Will be making up a small packet of cards and sending shortly!
03/12/20 by Clint
Smooth execution, parcel arrived exactly a week after dropping off. All good.
03/12/20 by Barbara
We’ve used Parcel Monkey a few times now at this time of year to send a parcel to family in Lithuania. At first we weren’t completely sure about it as you never know these days if something is trustworthy or not. However, we’ve found that it works really well as it has done again this year. We paid for the parcel to be picked up from our house this time as it seemed more sensible during pandemic restrictions. Everything went smoothly and super quick. The parcel arrived within a week. Using Parcel Monkey allows us to send a larger parcel at a good price. The only problem we’ve ever had was when, a couple of years ago, the parcel arrived in Lithuania and sat somewhere for about two weeks. It then resurfaced and was delivered in time for Christmas. I would recommend allowing about a month for delivery especially at this time of year but it will probably get there much faster as we have found.
03/12/20 by Maria Harrison
really good service - pickup and delivery all went smoothly. thanks
03/12/20 by Rex
Excellent delivery service!! Arrived sooner than I actually anticipated, good price for abroad delivery. Recommend it ???? 5 star. Keep up the good work.
03/12/20 by Customer
My parcel was collects and delivered in record time.
03/12/20 by David
I always use Parcel Monkey who offer excellent price and service. Highly recommended.
03/12/20 by Jayne Tonkin
Parcel Monkey offer a great efficient service. I organised the process on Wednesday, parcel collected from my door on Thursday at 11am by Parcel force and delivered to address in N Ireland on Monday morning. This is the second time I have used Parcel Monkey. I will definitely use them again.
03/12/20 by Customer
Brilliant, uk to Luxemburg so easy.
03/12/20 by Susan Shirley
Excellent service... and much cheaper than my usual courier was quoting for the delivery of my parcel to the South of France.
03/12/20 by AJM
Convenient and cost effective.
03/12/20 by luc
I used Parcel Monkey to send a parcel to Japan. It was collect on the Thursday and delivered on the Monday morning, unbelievably quick! The parcel arrived in the exact same condition as it was collected and the cost was very competitive. I will definitely be using Parcel Monkey again!
03/12/20 by Customer
Amazing. Collected with ease. Constant updates. And delivered 2 days early..even though it was the weekend.
03/12/20 by Sadia Jakubowski Khan
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