We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,667 reviews.
Best service ever, can’t believe I’ve only just found out about it! Excellent ⭐️⭐️⭐️⭐️⭐️
05/12/20 by Lynda
Fantastic services and professional. Will use again and refer
05/12/20 by Paul
Great service, easy to use and the delivery went perfectly!
05/12/20 by Customer
Not so easy to start with but once you get into the procedure its not so bad????????????
05/12/20 by Michael
Easy to book and pay for consignment. Various carrier and collection/delivery options to suit most requirements. Able to track consignment easily. Excellent service would use again.
05/12/20 by Peter
Absolutely fantastic service yet again well done Parcel Force
05/12/20 by Rodney Slack
Excellent international service especially in the US, so much cheaper
05/12/20 by jon rogers
Collected on time and delivered to Sweden in the 5 / 6 days as quoted, cant fault the service
05/12/20 by Robert Foreman
Effortless service. Prompt delivery. 10/10 ????
05/12/20 by Iain Hamilton-Cummings
I had never used Parcel Monkey before but the company was recommended to me by Amazon as I was concerned about returning a large item. I am very happy with the service apart from, by the time I had completed the on-line form the price originally quoted by the COURIER had virtually doubled! It’s not Parcel Monkeys fault it is the courier, however, my parcel was picked up within the time quoted and I have received my refund from Amazon in very quick time. Thank you Parcel Monkey very happy with your service, will use you every time I have a parcel to send.
05/12/20 by PAULINE CARTER-RAPSON
Such a great delivery from UK to ROI. Slightly expensive but didn’t mind paying due to the delivery time.
05/12/20 by Laura
After years of using Royal Mail to send parcels to France and being let down, finding parcel monkey was an amazing. The last Royal Mail parcel took 5 weeks to deliver, Parcel Monkey - 2 days. It’s a no brainer from now on.
05/12/20 by Customer
Excellent service.
05/12/20 by Mrs Jenneth Grimshire
Everything as it should be.
05/12/20 by Shakil
Parcel collected by DPD on Tuesday morning arrived in France Thursday lunchtime - brilliant - thank you DPD
05/12/20 by David Cairns
The best! They send really fast my parcel
05/12/20 by Customer
Excellent service. Very friendly collection & delivery drivers
05/12/20 by malcolm
First time user - Website easy to navigate - collected as promised and delivered to the other end of the country the following afternoon. Was also considerably cheaper than the post office.
05/12/20 by Robert McGrath
Post from uk to Sweden, arrived within a week. Very happy with service
05/12/20 by Customer
Very happy with price. Used DPD collection for 2 parcels to go to France. Collected Monday early afternoon and delivered some time on Wednesday!
05/12/20 by Gary Bush
For ease of posting and the cost, parcel monkey was great. Just print off my label and the parcel was collected, and delivered within a day.
05/12/20 by Mark
The parcel monkey site is easy to use, the cost is very reasonable, drivers polite, have sent several large heavy (20+kg) parcels recently and all of them delivered in the 24 or 48 hour delivery Also one parcel went to Spain, arrived in 4 days Great service, highly recommend.....Thanks
05/12/20 by Michelle
Great service and a great price
05/12/20 by Customers j. miscandlon
Excellent.Collected on time. Arrived in France on time. Able to track all the way. And excellent value for money. Thoroughly recommended.
05/12/20 by Customer
Brilliant, speedy service
05/12/20 by Liz, Wirral
Great service
05/12/20 by Mr Heywood
All done as promised
05/12/20 by McGill
They never tried to deliver the Birthday present I sent to Canada. They opened a ticket and then ignored everything I wrote and returned the present which now sits in Portsmouth. No one could be bothered to get in touch with me. Really poor service
05/12/20 by robert magill
Great price and parcel arrived very quickly. Thisll be rhe way we send parcels from now on.
05/12/20 by Stephen
This is the second time I have used Parcel Monkey...Its the best thing ever! pick up from your home, all you need is a printer to print off the destination address label,and thats it !
05/12/20 by Tony Horrocks
Excellent service, sent large parcel from Essex to Dubai. Arrived in stated time and in excellent condition. Can see tracking at all times.
05/12/20 by Raymond Dye
Good service.
05/12/20 by Karen garcia
Excellent pick up drop off service
5*
05/12/20 by Marji Cotter
This has been a disaster, my parcel hadnt been collected..I have TWICE been left a note saying Im not in, Ive been in, were in lockdown, plus these are Christmas presents.
05/12/20 by David Cheyne
I too used the cheaper option, DO NOT. Parcel was supposed to be delivered to France in 5 days. It is still sitting in the uk hub awaiting export. Parcel monkey no help as they can’t track it at the hub. It was a present for my granddaughter. Very disappointing and terrible customer service. Yes, they reply but only with excuses which do not lead to my present being delivered. DO NOT Like me be tempted to save a few pounds ????
05/12/20 by Melanie Hodgson
Shipping to Indonesia
Shipped from UK Great price
05/12/20 by Clive Gidney/Altered Images
Excellent service !
05/12/20 by Andrew M
So seamless and easy, no-brainer on using this service again!
Placed a courier collection order quite late into the night, got my label shortly after. Was pleasantly surprised it was collected the next day and delivered the following with no setback or problems.
05/12/20 by Mohammed
Collected 9th November 2020. Went missing in Vannes - Chronopost/DPD, I can only assume stolen because of the contents. All docs requested sent for claim and now Parcel Monkey have gone very quiet. After requesting info, I was bounced around and no-one would give a straight answer. Simple result - package gone missing, waiting for money for the claim. It has been confirmed by Chronopost/DPD its vanished, so where is my money. Customer services for Parcel Monkey are pretty much non-existent. THINK HARD BEFORE TRYING TO SAVE A FEW QUID. ITS BETTER TO PAY A LITTLE MORE AND DEAL DIRECT WITH THE COURIER. AT LEAST YOU HAVE DIRECT CONTACT AND SOMEONE TO TALK TO, RATHER THAN GOING THROUGH A THIRD PARTY WHO TAKE YOUR MONEY AND DONT GIVE A #######....
05/12/20 by Dave Yeates
Brilliant and easy service - so much quicker than hunting for a courier individually
05/12/20 by David Hill
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