We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,667 reviews.
Ive been a customer for a number of years but Im sorry to say I wont be using their services again. Sent two expensive eBay parcels using Parcelforce 48 hour delivery on Tuesday 24th November 2020. Expected them to be delivered on Thursday 26th November. To my surprise even after 5 days the tracking info for parcelforce had not updated. At this stage my ebay customers were messaging me to say they had not received their items and were worried. I called Parcelforce customer services and they said the parcels had not been received and they didnt have them despite me dropping them off at the local Post Office and having a receipt for both items. After having a panic attack and driving back to the local Post office I went to see the manager and he was very helpful and he even looked on CCTV to see the parcels been taken away by Royal Mail. Apparently RM collect the parcels on behalf of Parcelforce. So I called Parcelforce who then said that Royal Mail dont collect the parcels and theyve been handed to the wrong people and they cannot track them. Anyway to cut a long story short, contacted Parcelmonkey and they just kept responding with a templated reply of "well chase the courier" and never gave any updates. Twice they asked for proof that the parcels were dropped off - I uploaded this info and they still kept asking for it. Totally useless responses. In the meantime one of my buyers reported me to eBay for non-delivery and demanded a refund. The goods were worth a total of £400! Luckily I took the insurance option but claiming anything from these monkeys would be a joke as they just put obstacles in the way of everything you do. About a week and a half passed by and I was about to refund my buyers and suddenly Parcelforce found the missing items and delivered them. I guess I was just unlucky and I understand things can go wrong but its the way it was handled. I have messaged ParcelMonkey back to ask for a refund on the postage as I think its the least they can do but now they are not replying to me. It just shows what they think of the customer. You pay peanuts, you get monkeys. Next time Ill pay more for a better service. Lesson learned, I could have nearly lost £400 thanks to saving a couple of quid. Its just not worth the risk. Dont expect any help from them when something goes wrong.
05/12/20 by Simon Danby
Easy clear instructions. Used before and will again
05/12/20 by Teddie
First time Ive used parcel monkey, I recieved a text to tell me what time my pick up would be, you have an hour as in between eg.9am and 10am and they were on my doorstep at 2mins past 9. Great service. Will definitely be using again very soon, highly recommended.
05/12/20 by elaine reavy
Very good arrived in 5 day to Norway quicker than we have used before and less than half the price and will use again.
05/12/20 by B Ommins
Easy to book and pay for delivery. Unfortunately, I paid extra for 24 hour delivery and when dropping off parcel for Parcelforce I was told that it would not be collected for two daysas collections didnt take place over the weekend. This was not made clear on the site. Once collected the parcel was successfully delivered within 24 hours.
05/12/20 by Mrs Alison Gravelle
This is the second time I have used parcel monkey to sent a parcel to Greece. Would always use them as they find you the best price.
05/12/20 by Fiona
Fantastic from start to finish
05/12/20 by Customer
Only just found out about Parcel Monkey and would use again - really good service and prices!
05/12/20 by of
Excellent service would highly recommend
05/12/20 by Bob
Easy straightforward booking system though had impression early in booking process that cost would be less than it worked out. Must have clicked wrong button. Cost nevertheless satisfactory.
05/12/20 by Peter.N
What can I say to improve great service , can’t fault anything yet
05/12/20 by Katherine Boult
Despite being a regular customer, failed to another courier for three days and handling the complaint very badly this time. Very poor and neglectful service leading to aggravation with my consignee client and going through the hassle and extra costs in rebooking my parcel with another courier. An utterly dissatisfied and unreliable service. I’ve requested and now waiting for compensation for gross negligence.
05/12/20 by Badrul Amin
Fantastic service!
05/12/20 by Bonzo
Highly recommended…
Went onto their website in the evening and booked the package for a good price.
Picked up next day at lunchtime from a rather remote location.
Delivered overseas in a week.
Most pleased :)
04/12/20 by Ivar Tangen
Amazing service
04/12/20 by Customer
Great trustworthy service
04/12/20 by Customer
Excellent service
04/12/20 by Customer
Arrived within timescale and no problems
04/12/20 by Customer
Delighted with the service, a parcel took 8 days reach Australia from Scotland
04/12/20 by Customer
First time using Parcel Monkey.
Great price & delivered to N Ireland in 48hrs.
Last used Hermes & it took a month to arrive.
04/12/20 by Mrs S Strathearn
Always recommends the best deals at the same time as giving you options.
04/12/20 by Karen P
No problems at all, courier collected on time and delivery was speedy too.
04/12/20 by Matthew Ruprecht
A first class service from start to finish. Would recommend.
04/12/20 by JENNIFER FROST
Once again a super service from Parcelmonkey. They make it so easy to send a parcel. Have now recommended them several times to family and friends.
04/12/20 by Anjie Appleby
I have used parcel monkey now for a couple of parcels to Canada they are reasonably priced and the site is very easy to use.
04/12/20 by Customer
On line instructions were easy to follow and we dropped off the parcel locally on the arranged day and it arrived speedily to Germany within 5 days. Very impressive in these busy times.
04/12/20 by Julia
Terrible didn’t another courier !!!!
04/12/20 by Saralou
Excellent price, good staff and very professional. Highly recommended
04/12/20 by Beatriz Hernandez
Fabulous prices and the deliveries are spot on. Can’t fault them at all!
04/12/20 by Mrs Sarah Acland
Christmas parcel to family in Hong Kong. Picked up from home, arrived much too early for Christmas!
04/12/20 by Customer
It took a day longer than i expected but my parcel got to southern Spain in 6 days.
Im using them again for a second parcel to the same place
04/12/20 by chris
Great affordable service ... if there is anything I would wish to change then it’s a smaller list of things that can not be sent ... but other then that ... really great ... will def use service again.
04/12/20 by Customer
Quick and efficient
Easy to use website
04/12/20 by Susan C
My parcel was supposed to be collected yesterday, nobody turned up to pick it up. I arranged again for today and again it has not been collected!!!
04/12/20 by M TSIATOURA
Thank you, l have never had to use a courier provider before it was so simple, great service turned up on time my parcel arrived promptly , and cheaper than I thought it would be .
Will definitely use again.
04/12/20 by Andrew
Great price! Saved a small fortune with Parcel Monkey, and great service too!
04/12/20 by emma spicer
Good website
04/12/20 by R.W.
Good service
04/12/20 by R.W.
10/10 again. Easy to use, 48 hour delivery at extremely good prices. Wouldnt use anyone else. Thanks again
04/12/20 by Mr Evans
Easy online service , very competitive price
04/12/20 by Fiona Pollard
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