We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,410 reviews.
Excellent service. Collected on time and delivered on time. What more could I ask. All at a good price
02/12/20 by G Durrant
Great, fast delivery
02/12/20 by Marta Michalek
You did great but the package took longer than specified by a few days, but thats the couriers issue
02/12/20 by Customer
they charged me an extra £10 without consultation me or anything, i still dont know why there in an extra charge
02/12/20 by Customer
My partner used these cowboys to book with dx freight paid over £40 for pick up next day,obviously couldn’t be bothered to actually do what they were paid to do,and all con monkey and dx did was blame each other,didn’t pick the parcel up and blamed ‘mechanical failure’ on the Humber bridge yet when we checked the Humber bridge was open and running smoothly,so obviously a lie,meant to be picking the parcel up today but we will see.I aren’t holding my breath
02/12/20 by LINDA ATKINSON
Website is easy to use and clear to see what is the best pricing option to select, with clarity about what each service offers.
02/12/20 by NISHA
Beyond a joke. Simply the worst customer service Ive ever come across, and run by complete imbeciles. Boxes arrived absolutely annihalated. Use at your own risk.
02/12/20 by Matthew Bolay
Too Long Had to send a parcel over 1m but less than 1.5 suddenly the options normally available dropped off and was left with limited choice and high end pricing Why do you not compare a greater range of options as they are out there
02/12/20 by Ken
Excellent service home to home
02/12/20 by Happy Customer
Very smooth service and well taken care of my parcel. Quick and cost effective way to get my package from the UK to Dubai.
02/12/20 by Customer
Use Parcel Monkey on a very regular basis and costs are so competitive. Experienced no issues but if any follow up or change is required customer service team react quickly, efficiently and politely....great team.
02/12/20 by Carol Turnbull
Prompt efficient service. Would recommend.
02/12/20 by Heather Whatmore
Easy to do, picked up from home and easy to track with recipient also receiving an email to view tracking
02/12/20 by MM
Easy good service. Reliable too, package got delivered within 3 working days from the UK to the Netherlands.
02/12/20 by Maud
Excellent, really impressed. First time user delivered very quickly, no problems. Will use again and again.
02/12/20 by Joyce Mortlock
Easy and slick process from start to finish.
Parcel collected from my doorstep and quickly delivered to Spain
02/12/20 by kirkmichael
Easy website to use and slightly cheaper than interparcel who I usually use. No complaints my end.
02/12/20 by Mr Coleman
Cost effective and efficient with good tracking for a parcel UK to USA.
02/12/20 by Mrs Julia Dowd
great service
02/12/20 by charlie webb
Charges extra for parcel with no recourse
02/12/20 by Customer
Quick, easy and straight forward.certainly no complaints
02/12/20 by Linda Gillies
My parcel was not collected on the day stated.
02/12/20 by Customer
Easy peasy process
01/12/20 by Mr Gary Nobes
Excellent service and excellent price
01/12/20 by Robert
Chose parcel force as the options with drop off at a post office which I did but had a collection driver come to the door the day after to collect the parcel. I also paid for next day delivery but it took four days to be delivered. A really bad service
01/12/20 by Customer
Brilliant service
01/12/20 by Jackie Naylor
Great easy to navigate website and great value shipping have recommended to others and will use again.
01/12/20 by Michelle Denney
Fabulous service
01/12/20 by Customer
Very good price and delivered to the country on time. The recipient did have to wait another week for customs clearance but that wasn’t the fault of the courier.
Always use parcel monkey to send my international parcels.
01/12/20 by Sue Thomas
Excellent service I will definitely us you again
01/12/20 by Customer
Very professional and quick
01/12/20 by Lynn
I have used ParcelMonkey about 6 time now always excellent service
And never had any problems with sending parcels abroad at very reasonable rates
01/12/20 by Jo walker
1) dead easy to navigate the website and compare costs for my parcels
2) excellent communication regarding pick up of parcels from home
3) great service from DPD parcels picked up on time and delivered abroad in two days
01/12/20 by brian hudson
Great service
01/12/20 by michael Plant
Just perfect
01/12/20 by Customer
They done wrong, after postage they applied additional charges
01/12/20 by Mubashir Nawaz Jan
Super quick and good value for money when you need to send a heavy, larger parcel abroad.
01/12/20 by Martina
great service and price
01/12/20 by Emad Abualzulof
Prompt pick-up!
01/12/20 by Karen Lyn Mastoras
I use parcel monkey all the time parcels always picked up when said
occasional bit dearer but in genral I think there great and thats why
im more than happy to use and recommend I do most time use the DHL
COURIER through parcel monkey and the regular driver always freindy and polite so thank you driver and thank you parcel monkey for a great service …….Robert …...southend on sea
PS IVE TOUCH WOOD NEVER HAD A PARCEL GO MISSING
01/12/20 by Dear Mr Rainforth
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