We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,667 reviews.
Excellent service, drivers always helpful and polite, use this service a lot, vey pleased.
04/12/20 by George Stuart
A little expensive but an Excellent Service - delivered in good time.
04/12/20 by Andy Cadman
I was delighted that when I used Parcel Monkey to send gifts to family members it was so easy. Being able to pay and print off address label at home easy and quick. Taking the parcel to be sent locally and it arriving, when it said it would at this time was also good. I would use it again.
04/12/20 by Mrs Janice McCrorie
My parcel was sent 9th of October 2020. The parcel still has not arrived. I contacted parcel monkey over and over again. Do not need to say anything, Just see bellow these useless customer supports. Scroll down to start from bottom and I have paid delivery insurance... Message exchange between us: Deeya from Parcel MonkeyMonday 30th November 2020 @ 23:09 Hello, I sincerely apologize for the inconvenience caused. Please be advised that I have re-chased the courier company for an update. Once we shall receive new information, we shall get back to you. We sincerely apologize for the inconvenience caused, and we reassure you that we are doing our best to solve this matter. Kind regards, Deeya YouMonday 30th November 2020 @ 19:21 any news please? Lisa from Parcel MonkeyThursday 26th November 2020 @ 14:05 Hello, We are indeed very sorry for this issue, as per the last update from the courier " We are sorry for the trouble caused to you with the delivery of your parcel to your customer (Dimitris). We have requested our delivery depot to confirm the same. Kindly allow us 24-48 working hours as we are waiting for a response from our depot. We will keep you updated once we receive a response from our depot" Thank you for your understanding. Your time and patience are much appreciated while we get an update for you. Kind regards, Lisa YouThursday 26th November 2020 @ 13:01 No Sorry, no more patience, Lisa, Amy, Saafia and all other usesless customer support. Have you even checked when the item was posted? 8th of October, so how can you ask me to be patience, how are you expecting the buyer to be patient, The item was not send to the moon! it was sent to Greece. I need responce now. I have insurance! so you got to tell me where is my item ! Lisa from Parcel MonkeyWednesday 25th November 2020 @ 12:22 Hello, Kindly note that we are still waiting for an update on this matter and we shall get back to you shortly. Thank you for your time and patience. Apologies for any inconvenience caused. Kind regards, Lisa Amy from Parcel MonkeyWednesday 25th November 2020 @ 08:00 Hello, Although we want to give you an update from time to time, we can only do so once we receive new information regarding your parcel and unfortunately, there are no new relevant information that is being provided by the carrier yet but rest assured we have sent follow up the inquiry about your parcel. Again please let me apologise for the inconvenience this has caused you. Kind regards, Amy YouWednesday 25th November 2020 @ 00:41 Hello, Any updates? YouWednesday 25th November 2020 @ 00:41 Hello, Any updates? Saafia from Parcel MonkeyTuesday 17th November 2020 @ 15:27 Hello, Please be advised that we have re chased the courier for an update and as soon as we have an answer we shall get back to you. Kind regards, Saafia YouTuesday 17th November 2020 @ 14:37 hi, any updates please? Lisa from Parcel MonkeyWednesday 11th November 2020 @ 18:30 Hello, Kindly note that as per the courier, they have received an update from their delivery depot stating that they will investigate with their vendor and they will keep us updated. Kindly allow up to 24 - 48 more working hours to update you on this. Apologies for any inconvenience caused. Kind regards, Lisa YouWednesday 11th November 2020 @ 16:57 Please anyone, can you help. I have sent it a long time ago, it is till has not arrived. You promissed to update me, but I received no updates, please find my parcel, Thanks
04/12/20 by Nana R
Excellent as always. Thank you.
04/12/20 by CustomerJeremy Barber
Really easy and great value. Keep you informed of pick up time. Good service.
04/12/20 by JJ
I have used this website many times. Always perfect service
04/12/20 by andrew
ParcelMonkey offered a discount over the standard cost of the same DPD service, and the collection time was also sooner than using DPD, so this was very good.
The tracking service was not updated regularly, so this could be improved.
From the second day of the shipping, when the parcel left the UK, no information was available.
I also didnt get the usual DPD message on my phone when the parcel was out for delivery, so also this could be improved.
04/12/20 by Ludovico Ausiello
Very good online customer service when chasing where parcel was . The guy was patient and very helpful
04/12/20 by Miss K Liddle
Amazing service. Got from me straight to my sons door in Sweden in a few days. The price I paid was far less than Id been quoted elsewhere.Will forever use Parcel Monkey. Thank you.
04/12/20 by beverley lloyd
no probs - would have liked more discount
04/12/20 by anthony pride
Really great experience, the parcel arrived within the advised time frame and in great condition. Parcelmonkey has some really amazing prices compared to booking through Parcelforce or DPD directly!
04/12/20 by Linn Takacs
Excellent service, parcel arrived very quickly at it’s destination. I have used parcel monkey for several years now to send my parcels abroad, and find them to be quick and reliable, never had a parcel go missing. I would highly recommend them.
04/12/20 by SD
First time of using Parcel Monkey UK but wont be the last! Website easy to navigate, excellent price, pickup as arranged and package delivered within 48 hours.
04/12/20 by Customer
Driver collected the parcel and was polite and friendly. Sad times we are in but he kept his covid distance. Parcel was delivered the next day and tracking via the website was perfect.
04/12/20 by Isaac
Excellent service always on time for collecting and delivery of the parcel . I highly recommend the service .
04/12/20 by Cathy
Brilliant service. Easy to use . Very happy
04/12/20 by Julie Kitchen
Good price and excellent service
04/12/20 by Rafik Omar
good price and delivered in a timely manner
04/12/20 by dominick welsh
Really impressed with the simplicity of the website, the instruction email and the whole process. Quick, straightforward and above all - considerably better value for money than other providers. This delivery was half the cost of an original quote. Would recommend.
04/12/20 by Lou M
How fast was that delivery!!!
My parcel was picked up in north UK on Friday and delivered to me in central France the following Tuesday - fantastic delivery time, and really good value. Thank you Parcel Monkey UK
04/12/20 by Neil
Parcel collected on time delivered to EU on time and intact no damage. Very easy system to use and book and a very good price.
04/12/20 by Customerjohn
Collection and delivery as promised although we think that we may have geen overcharged on one of the deliveries.
04/12/20 by Ken
Easy to do on line, excellent price.
04/12/20 by Mrs Greene
When I need the best price for sending a parcel, my first port of call is Parcel Monkey UK...... my first port of call and my last, because its the best available service.
I highly recommend parcel Monkey UK.
04/12/20 by Veronica Goddard
First time using and it was a perfectly smooth process, would definitely use them again.
04/12/20 by Stuart
Great service fast delivery
04/12/20 by mrs sharon king
We have used Parcel Monkey on several occasions, usually with acceptable outcomes. This time we used Parcel Monkey Express for the first time, however it turned out to be a bit of a mess - it did get sorted out in the end. We were sending a parcel to the States, when our parcel arrived at Norsk Global, the PM website showed that our parcel had been delivered, well in a way it had, just not to its final destination. We then had to spend some time trying to get the Norsk Global tracking number, so that was the second tracking number that our parcel had.... Once Norsk Global delivered it to Courier in the States it was given another tracking number...how can you keep track of a parcel that has 3 tracking numbers. Then on top of all that, our parcel sat in JFK airport for another 24 hours... which I have to say is only about 20 minutes from its destination. Sadly we will not be using PM again. I will say that the Chat Line folks were as helpful as they could have been - which was very helpful.
04/12/20 by Mrs. A
Yet again, great service and I would thoroughly recommend Parcel Monkey.
04/12/20 by KA Marriott
Parcel arrived at its Spanish destination within a week and was excellent value compared to other couriers I looked at. Thank you
04/12/20 by Customer
Parcel collected as arranged; delivered on time. all good
04/12/20 by Neil Jackson
Simple and cheap.
04/12/20 by Mr Maughan
After looking around at prices, parcel monkey was the obvious choice but if it seems too good, it usually is. I was happy to send my guitar on a no compensation basis as i had packed that thing tight inside the hard case and weighing 12kg. I am not mad that it arrived over a week late but a week or two after delivery i get an email claiming that my parcel was 33kg!! And that i owed them another £195!!!! Absolute scam! Always go with a trusted courier and get quotations upfront with proof! DO NOT USE THIS SERVICE.
04/12/20 by Destrix Haze
bad costumer service if something happened with a parcels you cant get in touch with them, there is no costumer service phone helpline
04/12/20 by Customer
3 times the company failed to collect the parcel from my house so I asked for my money back. Which they returned immediately.
04/12/20 by Lindsay Muir
Parcel monkey offer a comprehensive and very helpful service in getting things shipped, especially internationally. I would happily recommend their services to anyone else.
04/12/20 by Customer
First time I’ve used them. Cheaper than the post office by a long way and my parcel was delivered to Lithuania very quickly.
04/12/20 by Ms Becker
Very quick dispatch to Germany, I am impressed and happy that the advent calendar got to its destination in time!
04/12/20 by Ilse
straight forward and reliable
04/12/20 by Lilly
Easy to follow, good work, no issues
04/12/20 by Customer
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