We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,410 reviews.
Pay peanuts and get monkeys. So through monkeys they booked Courier to pick up. Mr Courier driver parked, ran to door rang bell, waited 5 seconds then ran away drove off. I opened door and shouted to stop him but he was faster than a rat up a sewer pipe. Next I get email saying I wasnt in! rearrange collection was not possible as incorrect numbers were on the label. Went to post office and met humans and posted. No more monkey business for me.
01/12/20 by sarah
Easy to do online collected when said and delivered promptly to France
01/12/20 by Pauline Leaphard
Easy to navigate website, clear and useful information re pricing, restricted and not allowed items and packaging, timely and good communication re pick up and delivery, items delivered safely and in excellent condition.
01/12/20 by Niki
Went onto site, got a quote and parcel collected next day. So easy to arrange and pay. Definitely my new method of collection/delivery
01/12/20 by Brian McColm
Picked up and delivered on time and with care. Thank you.
01/12/20 by John Collins
I would highly recommend parcel monkey. What a great service & great price. Parcel arrived from UK to Belgium in just two days. Will definitely be using parcel monkey again.
01/12/20 by Stephanie Garrod
Very speedy delivery to Germany, and half the price of the PO. Great, thanks. Will use again.
01/12/20 by CD
Great service, easy transaction and delivered promtly.
01/12/20 by Don
Produced exact information to choose from.
01/12/20 by customer
Really easy from start to finish, very much recommend this service
01/12/20 by Customer
Easy to use great service
01/12/20 by julie milligan
Parcel not delivered or returned need a full refund
01/12/20 by Elizabeth Pepperell
20 is kilos for 20 ish pound to Spain
Top banana
01/12/20 by Steven Turner
4 days from Yorkshire to Italy! Brilliant service door to door.
01/12/20 by Lynne Wingate
Very quick service, our parcel got half way around the world in four days. Will use again.
01/12/20 by Soobee
Excellent all went vas planned.
01/12/20 by Customer
Wonderfully delivered to Luxembourg quicker than a first class stamp in the uk
01/12/20 by Stephen Hayes
Very good service very pleased
01/12/20 by Valerie Lees
Paid for next day delivery and DHL lets us down. Found parcel monkey tracking systems not that good and difficult to get a hold of - sorry. I appreciate this is most probably down to DHL who I would not use again
01/12/20 by DANNY MCCAIG
Dont know how you do it but each time is a complete success. Thank you!!
01/12/20 by Mike Robertson
Delivered safely to Hong Kong in 5 days as promised
01/12/20 by Customer
Easy to use service to assist with arrangement the collection and shipping of my package to Japan
01/12/20 by cj
Supposed to have a parcel collected for a customer. Told collection will be between 8am and 6pm, massive window but hey let’s roll with it. 6pm comes and no collection. Parcel monkey say they can only reschedule or cancel. Not very helpful and can’t be reached verbally. Carrier DX closed at 6pm so no explanation until tomorrow at the earliest and a waiting and angry customer awaits. Shame they’re never so slow in collecting payment
01/12/20 by Mr Snape
Parcel pick up as arranged.
No problem at all
01/12/20 by Customer
Great service
01/12/20 by Customer
I would definitely use parcel monkey again, brilliant service
01/12/20 by Marie Watson
I have used Parcel Monkey a number of times and they always so far...Have come up with the goodies.
01/12/20 by Martin Cole
Ive paid 20 pounds for parcel to Switzerland. My sister had to paid extra 26 pounds in her currency when picking up without any warning or explanation.Fuming here as overpaid so much. Dont recommend at all and certainly will complain
01/12/20 by Customer
Parcel arrived safely in German, fast service and a lot cheaper than booking it direct.
01/12/20 by Hilary
It was relatively easy to sort out my parcel. Once I had individually weighed the Christmas presents & totalled them, packed the box, measured & taped up the box I then went onto parcel monkeys site, calculated the cost & printed out a label. I was able to take the box to the post office (prepaid postage), & drop it off
01/12/20 by Susan
Bad is an understatement, Parcel Monkey is absolutely shocking! Purchased an international service that costs a fortune only because the contents of the parcel were urgent, priority international is meant to arrive within 3-5 business days. Its been over 3 weeks and no parcel or money back. Have been fighting to get my money back for over 2 weeks now with no luck such uneducated rude customer service just copy and paste messages and get nowhere. DO NOT USE!
01/12/20 by Laura
Nothing special. Did not have to us the customer service, so I did not have any problems. Their services are the cheapest.
01/12/20 by Peter Herpay
A very good place to get the best deal for a package of a certain weight/volume going to a certain destination overseas. The carrier I chose didnt deliver within the timescale it indicated but still was at its destination in less than week.
01/12/20 by CMG
Should of been a two day service and arrived seven days later. Cost me a lot of money as it was for a photo shoot the had to be canceled because items never arrived!
01/12/20 by Customer
Great service, super fast delivery.
01/12/20 by sia
PM8811233 MESSAGE FROM PARCEL MONKEY YESTERDAY STATING MY “MISSING” HIGH VALUE PARCEL WAS SCHEDULED FOR DELIVERY YESTERDAY (third time it’s been promised ????), Guess what ! No parcel, the parcel monkey & it’s procedures are a joke and still no parcel delivered or returned .... one LIE after another ... CANT EVEN OWN UP TO TRUTH - just keep “making it up as they go along”! Wasting my time & my customers time
01/12/20 by Jacque
Parcel collected and delivered as stated it would be.
01/12/20 by Allan Guest
A 7kg box of Christmas presents collected from the UK Tuesday pm & safely delivered to Berlin Monday am. Its the 4th time Ive used Parcel Monkey; efficient service & much cheaper than other methods Ive used for EU deliveries.
01/12/20 by noreen
Brilliant. Easy to use with Massive savings!!! Thank you
01/12/20 by Customer
No idea where my parcel is
01/12/20 by michele skivington
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