We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,667 reviews.
Very easy to arrange and pay on their website,where they list alternative dispatch companies and prices.
DPD was the company I chose and I used one of their local dropoff shops.
It was easy to track the parcel and get confirmation of delivery
04/12/20 by David
Today is dec 4th and the last update on traking is 11.november . for days i am trying to find out where is my parcel and nobody tells me anything .they keep telling me to wait .. for another department to look into this issue . I cant belive a parcel sent on 8th nov from UK to Romania is still on pending updates with nov 11.terrible support ..terrible service . i cannot recommend
04/12/20 by liana
Third time I have used this service to Cambodia from the U.K. Booked late Thursday night picked up Friday 1145hrs next day and delivered 0900hrs the following Thursday so in fact took 7 days. That’s not bad during the present situation and customs in Cambodia. It worked out 50% cheaper than the next quote I got. I will be using them again
04/12/20 by Customer jeff
this company has lost documents for a container shippment and are doing very little to help this is going t cost people jobs do not send anything with them . All i want is a forwarding number so my client can collect the parcel how hard can this be 25 days later nothing
04/12/20 by Consumer
Everything was great. The parcel was collected when promised, and I was kept updated at all times.
04/12/20 by Aurora Virtanen
I booked and paid online then took the parcel to the postoffice.bthey delivered on time. Well done
04/12/20 by Customer
Great service????????
04/12/20 by Customer
Prompt Collection and delivery service - very pleased thank you
04/12/20 by Pam Arthur
Brilliant service the Royal Mail has no chance of competing :0)
04/12/20 by Roy N
Absolutely brilliant, picked up on The Friday from home in the UK and delivered to our Sons In Sydney Australia the following Friday .well tracked so we new were it was all the way .Will definitely use again an would 100%recommend. Cheers great service
04/12/20 by Frank Sproston
Easy to use website. Prices good. No problem with courier collection. Delivery taking 2 days not one.
04/12/20 by Sc
Website easy to use. Chat option worked well. Email with all the info arrived as it should, perfect. Parcel collected and delivered as stated next day.
Great
04/12/20 by Chris
Quick and easy, great rates
04/12/20 by Customer
delivered what i asked. happy.
04/12/20 by me
Great service
04/12/20 by Jilly Brechin
I was extremely happy with the whole process. My package arrived at its destination when I was told it would do so, and it was in perfect condition. And more importantly, it cost THREE AND A HALF TIMES LESS THAN my original choice of courier service!!!! So I will definitely be using this service again and again in the future. Thank you ????
04/12/20 by T Munro
First go at using parcel monkey , from beginning to end the service was beyond exceptional.. easy to use , price options, efficient collection service , text communication so you didn’t have to hang around all day .. parcel arrived at European destination within 3 days - definitely use again and recommend to friends- big ⭐️⭐️⭐️⭐️⭐️
03/12/20 by Mr Sean Greenan
Amazing service
03/12/20 by Nieves
Excellent service as always.
03/12/20 by Ann
Not cheap but a good service. Parcel arrived in new Zealand in record time.
03/12/20 by Ruth Sutherland
Great service highly reccomend
03/12/20 by Tim Gray
Website very easy to navigate, service provided by carrier very efficient and delivered within 4 days, absolutely delighted with service and will definitely use again.
03/12/20 by Patricia
just fabulous and so reliable
03/12/20 by kay wardman
All parcels I’ve sent have been picked up on tone and delivered really quickly. Good communication throughout.
03/12/20 by 180094
The service was easy to do online and collected and delivered when they said , and all at a good price
03/12/20 by Customer
The service was excellent. The three boxes arrived in Glasgow in under 24 hours.
03/12/20 by Sarah-Sue Cowan
The process was seamless and the next day I had DPD here to pick up my parcel.
03/12/20 by Customer
Great as always,unbeatable prices ,I will definitely use again ,amazing service !
03/12/20 by Cristian Stoica
Great service! Recommended
03/12/20 by Nick Bellamy
Appalling. Booked a parcel for collection- stayed in all day. Not collected- I had to chase them . Rebooked collection- waiting in all day not collected and once again had to chase after staying in all day
03/12/20 by TM
Parcel collected from home and delivered safely to Canada via Parcel Force and I was able to track it all the way. Excellent service and very competitively priced.
03/12/20 by Kathleen Mabbutt
Good service. Collected on time. Slightly longer getting to destination probably due to season. There was also another charge the other end, not sure why.
03/12/20 by HAWKINS
Picked up exactly when they said, nice helpful courier. Got delivered to the US within 4/5 days, much quicker than expected! Great service
03/12/20 by Tom
Fast,reliable service,best price everytime,highly recommend
03/12/20 by Linda Pearce
Reasonably priced efficient and affordable
03/12/20 by Kevin & Elicia
I placed an order for collection with labels to be brought with the courier .... get an email to find out i have drop off and I need to print my own labels .... can’t get hold of anyone to sort it out, now I am out of pocket!! And it wasn’t cheap!!
03/12/20 by C.twyman
Easy to book online, the parcel was collected promptly and delivered in the time stated at a very reasonable price. Brilliant, would definitely use again.
03/12/20 by Customer
First Class. Would use your services again.
03/12/20 by customer
Avoid at all costs, waited in all day for parcel to not be collected for my sisters birthday. Asked for a refund and expected them to attempt pick up again. They expected me to cancel it to get any kind of refund and never bothered helping with redelivery. Customer service is shocking and lacking, poor English and your usual emotionless scripted drivel saved for company’s who can’t be asked to pay for customer service in the uk. Do yourself a favour don’t trust this service at all.
03/12/20 by Theo
Excellent service, all the way from ???????? to ????????
03/12/20 by Marion Craven
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