We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,410 reviews.
Professional and efficient, definitely top company to deal with at a very attractive price
01/12/20 by Daniel
Parcel Monkey dont send through an invoice when you have paid which I find very frustrating.
01/12/20 by Exordia
Excellent service
01/12/20 by Customer
Excellent value and service as described
01/12/20 by Catherine Lloyd
Very easy to use
01/12/20 by Customer
So quick and easy, great price!
01/12/20 by J.Simkins
Really happy to have posted a large parcel to Sweden for a reasonable price. It’s easy to do, easy to track and see where the parcel is with no worries and it arrived on time!
01/12/20 by Lauren F
Easy transaction, cheaper than going direct to Parcelforce.
01/12/20 by Customer
VERY DISAPPOINTED SERVICE. I shipped two packages on 17 November 2020 with delivery times as 3/4 days. To date no sight of either and no real explanation as to wha became of them. One has been in Customs (Kingston Jamaica) since 21.11.20. The other they say has been out for delivery since that date (Guadeloupe). We are told that the receipient has employed their own brokers to deal with Customs and delivery. The recipient have not even received a text/telephone/email from shippers. Very frustrating customer service department who repeatedly say the same thing and puts the burden on myself to track these packages. What a shambles - 2 weeks later and nothing has arrived. I could have posted this in the normal way by Post Office. Very disappointed as the event has past..... that the things were for.
01/12/20 by Disgruntled customer
Send parcel to South Africa. Speedy delivery with very reasonable prices. Can highly recommend.
01/12/20 by Ida
Fast, easy.perfect service
01/12/20 by Customer
Ive been using parcel monkey for about a year, shipping books to UK and Europe. It is very easy to book shipments and because they tell you the best prices from a range of shippers, they have saved me a lot of time and money. I recommend them.
01/12/20 by Kahboom Ltd.
Brilliant quick and cheap
01/12/20 by Customer
Fast, cost effective, and efficient - could t be happier!
01/12/20 by Friend of Ted
No communication not knowing if the parcel has been delivered .
01/12/20 by ani
My package with a vintage audio unit booked through Parcel Monkey via Courier arrived split open and the unit was damaged beyond repair. Unit was valued at £345 with postage and additional insurance of £15. Parcel Monkey have refused my insurance claim and I have been left with a loss of £360. Atrocious service by Courier, who clearly dropped the package from a height onto a hard surface. A company which respects its customers would honour its responsibilities. Parcel Monkey is clearly not one of them. Avoid this company.
01/12/20 by Gordon Macmillan
Parcel monkey made what I thought was a complicated process into a smooth operation!! I didn’t even have to print a label or leave my home.
01/12/20 by Lynne Julia Ashmore
Great communications. Delivered on time at an excellent price..Will definitely use again.
01/12/20 by Susan Cobb
I have always found the service I received flawless and would thoroughly recommend Parcel Monkey and DPD
01/12/20 by Mrs Jean Steer
I have used them 3 times and each time my parcel either doesn’t get delivered, is delivered late or the parcel is smashed to pieces. I know they are a ‘third’ party, but by offering a service they should make sure it happens. I have used them several times because everyone else I know that uses them has been really impressed and pleased. Parcel Monkey completed a service that was offered. But mot me, every time it’s a mess.
01/12/20 by Holly Bestwick
Booked service using Parcel Force through parcel monkey, no delivery, repeated same script response on message system. Parcel not delivered and no support. Totally pathetic service
01/12/20 by Martin James
Competitive prices and effecient
01/12/20 by Sadia Ghani
A star service
01/12/20 by Sheraz
First time using Parcel Monkey and wont be the last! Easy to use website, value for money and quick delivery.
01/12/20 by Sharon Walton
Very disappointed to learn that our recipient has to travel miles to collect a parcel we sent to them. Nowhere was it mention on the website that it would not be delivered directly to their home address.
01/12/20 by K Powell
Collected quickly and delivered in the time estimated and at a good price. All very trouble free . Thank you
01/12/20 by Frances Love
Collection of large parcel and delivery to sweden in just 3 days! Great price too. Second time Ive used parcel monkey, would definitely recommend
01/12/20 by Mrs Pauline Castledine
I’m happy to recommend!
01/12/20 by Daria Basta
Brilliant exactly what it says
01/12/20 by Tracy Tyson
Was picked up on time from UK on the Tuesday and delivered to the Netherlands by the Thursday. Able to track all the way. Thanks
01/12/20 by SG
Very efficient and quick. Thank you!
01/12/20 by K_A_J
Great service!
01/12/20 by Customer Sandy Burrows
This parcel was going to the USA and sometimes there are issues at customs. I sent this parcel on the Tuesday and it was in North Carolina by Friday, that is excellent service!! Thank You
01/12/20 by Stedifix Ltd
Posted to France on the Monday and arrived in plenty of time by Thursday.Have used parcel monkey many times and never had a problem.
01/12/20 by Customer Julie
Parcel delivered promptly as predicted.
01/12/20 by Dr Charles Moon
Really simple to use service for your business!
01/12/20 by Imran Kalam
Really great service! Was really impressed. Package picked up from the door by our lovely post lady and delivered on time in perfect condition.
01/12/20 by Mrs T Massie
A great service as usual, reliable and good value, what more could you ask for?
01/12/20 by Roger Greaves
Pick-up and delivery times excellent.
DPD Driver was very pleasant & helpful
01/12/20 by Nick Fairs
Parcel arrived to its destination on time. Great service.
01/12/20 by MarianneWheelagahan
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