We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,410 reviews.
Great service. Website is good, reliable pick up of parcel and quick delivery to Germany.
30/11/20 by Daniela Ambrosoli-staber
First parcel delivered perfectly so tried sending two boxes at the same time which have still not arrived two weeks later even though I paid for express delivery. Then charged an excess as the courier said that The parcel was twice as heavy than it actually was. Instead of checking with the customer first I have to prove them wrong before I can get a refund. Not impressed
30/11/20 by Jan Streames
Excellent site. Easy to use. Works every time. Highly recommended.
30/11/20 by Kaya Howard
Sent a small Parcel to Poland - amazed at how quick and effective the process was !!
30/11/20 by Mr Ian Thurlow
I been using parcel monkey for last 4 years now and i love it supper quick service very reasonable charges very happy
30/11/20 by Maryum
Very nice service
30/11/20 by Customer
On several occassions, jobs have been booked for collection but the courier never turns up to collect. ParcelMonkey then tell you its not their responsibility (despite already taking your money) and bring up some nonsense about Ts&Cs. They take your money, act as a middle man but literally provide no customer service other than "sorry, should we book it again for you?" when all this does is then delay your collection by another day more more! If your parcel is urgent, do not use these people as there is a high chance collection will be delayed!
30/11/20 by Richard Tanswell TansTech
Collected on time and tracking kept up to date on uk side
30/11/20 by Carol Palmer
Very efficient thank you
30/11/20 by Laura Mann
I paid for 48 hour delivery, which meant that my parcel for my daughter’s birthday should have been delivered 24 hours ago. No sign of it yet!
30/11/20 by manny mifsud
I could not track the parcel. I did not receive a message in advance, only right before the delivery.
30/11/20 by Customer
Excellent service, I sent 2 boxes to my daughter in Spain, door to door service and they arrived within 4 days, 3 days earlier than stated
30/11/20 by June
Great service for delivering a parcel from the UK to France for half the price of the Post Office, even with £400 worth of insurance. Will definitely use them again.
30/11/20 by Brian Langston
Unfortunately, there has been no tracking of my parcel to Poland ( I paid extra for this service). I have no idea if it has even arrived despite many attempts to find out... usually, there isn’t a problem when I’ve used them to post to France etc. Disappointed tbh.
30/11/20 by Customer
First time using Parcel Monkey so wasnt sure what to expect but the online process was extremely quick and simple. Parcel collected Monday by DPD and delivered in Sweden on the Friday. Couldnt be happier with the service.
30/11/20 by Paul, Macclesfield
no issues, perfect drop off and delivered on time . brilliant
30/11/20 by Muhammad Rana
collected on time delivered on time very good servive for price
30/11/20 by Happy Chappie
Excellent service. I will definitely use them again.
30/11/20 by Customer
Great service at a good price
30/11/20 by Melcoolio
Thanks, all good!
30/11/20 by Customer
Really good service
30/11/20 by of
Fantastic service with delivery to Germany.
30/11/20 by Deanna
Great service. Parcel collected as advised and delivered promptly at a fair price.
30/11/20 by maggie williams
We used Parcel Monkey UK to send parcels to New Zealand and to Luxembourg. We are, so far, very pleased with the speed of delivery, at least of the first parcel in each case.
30/11/20 by Mr Longworth
Hi never sent a parcel to China before but using parcel monkey made it very easy and with a choice of carriers and prices, I would recommend them cheers Ian.
30/11/20 by Ian Ratcliffe
I asked them to change my invoice as i made a mistake on it 5days prior to its delivery date. The courier told me there was a plenty of time to make these changes, all it needs is a request from Parcelmonkey. Parcelmonkey just kept lying that they put in this request, 2 days later i found out no request was made to the courier through the couriers own words. Terrible service, they either didnt understand my simple request or simply lied to me.
30/11/20 by Nika Far
So much better value than regular post when sending a parcel. Was delivered very quickly
30/11/20 by aisling mccarthy
Easy to navigate pages. Recommended.
30/11/20 by Carel Lindley
The process was so easy and efficient. This time we received up to date info of where the parcel was in transit, which is very reassuring and helpful for our family in Australia. Would recommend Parcel Monkey to anyone.
30/11/20 by Andrew Cullen
Everything great!
30/11/20 by Customer
Parcel monkey is good and quite affordable. I recommend for everyone to have a try when sending parcels to Europe.
30/11/20 by Customer
Was worried when came across this site as it was far cheaper than any other. The parcel was delivered on time and in one piece. Highly recommend.
30/11/20 by Tracey
On time no problems at all
30/11/20 by Linda
They were great, collected in time, was very professional and I was keep in the loop about delivery.
Everything went smoothly and it was easy to use.
30/11/20 by Customer
Very happy with the service. There was a good choice of courier options and all were very competitively priced. The site was very easy to use and navigate!
30/11/20 by Customer
Perfect in every way
30/11/20 by Customer
Parcel collection was 2 days late but still happy bcoz my parcel was delivered within 5 days of collection & thats international parcel!!
30/11/20 by Sanchee
Parcel picked and delivered as promised.
30/11/20 by Customer
Great service. I was able to track my parcel all through its long journey to Hong Kong. On arriving at its destination country it was delivered the same day.
30/11/20 by Customer
When i booked my shipment it stated it would be 4-5 days its now 18 days later and it still hasnt arrived. The process to book was simple enough they should offer a label print service though as not everyome has printers.
30/11/20 by Customer
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