We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
Our parcel was collected on time, processed efficiently in transit and delivered on time. Thank you. K. Hudson
02/12/20 by K. M. And A. Hudson
Parcel delivered to Australia in good time
02/12/20 by Coldghyl
From start to parcel being delivered, was excellent ,
02/12/20 by Denise Watkins
Recommended!!!
02/12/20 by Customer
Excellent service. Christmas gift was delivered to my family in the USA within the 5 days ! Very pleased
02/12/20 by Marion
Very efficient service, no problems at all
02/12/20 by Customer
Parcel damaged & not delivered, doesnt seem to be a way to follow up or get information about it.
02/12/20 by Customer
Bit of a scratchy start because the website didn’t tell me I couldn’t deliver my parcel to the depot in Emerson’s Green as I usually do...but when I read an email more carefully I found I could drop it off at a shop in the town....
The parcel arrived as promised in 5 days (two of them were weekend days!!) My family in Italy were delighted to get their mince pies etc and Christmas gifts!!!
02/12/20 by Frances
First time using Parcel Monkey and certainly won’t be my last. What a super service from start to finish. Wouldn’t hesitate to recommend.
02/12/20 by Louise
Excellent service. Parcel collected and delivered on the specified date at very reasonable price.
02/12/20 by Christopher Orr
very good service
02/12/20 by Ben
Two parcels sent this month to Australia for grandchilds birthday and to make sure Christmas presents got there in good time as number of flights obviously reduced. Price was best I could find, parcels were picked up from home on day requested and arrived in Oz safe and sound. One parcel took 6 days and the other 9 days. Very happy with service and will continue to use.
02/12/20 by Mrs Sandra Medlicott
A 4KG parcel to the centre of France in just three days, what more can be said better than 1st class.
02/12/20 by Graham Reader
All worked perfectly, starting with the price that appeared to be a bit cheaper than going direct to the courier that did the job.
02/12/20 by Customer
My parcel was collected in the UK and delivered in the USA in 6 days! Very good service!
02/12/20 by Jacky Jenkins
I haven’t had good experience with Courier parcel. I wasnt happy with their service. It took 3days for Courier to come and another courier.
02/12/20 by Customer
Always good... No problems
02/12/20 by GetTheNeedle
Very easy to use service. Happy with the price and the selection of delivery companies.
02/12/20 by Mr Michael Cox
Absolutely abysmal, avoid 3rd party companies just book directly, had issues, couldnt contact parcel monkey other than via email, needed to deal with quick as collection was imminently due, the company I booked with via parcel monkey wouldnt speak to me and couldnt find any details, delivery driver never even turn up
02/12/20 by Eviesauris Rex
Collected on time as advised by courier , delivered on time.
Contact with courier a1******
Thanks will use again.
02/12/20 by Kenn
Really pleased. Good service. Good value.
Thanks.
02/12/20 by Customer
Easy.
Quick
Cheap
02/12/20 by Lucas Ch.
You get what you pay for. A small discount going through this middle man, you cant call them - you cant call the courier. Day after day you wait for them to collect - they dont. You waste time complaining to their Live Chat - time wasters !
02/12/20 by Lance
Very reasonable for price and parcel arrived safely. I will probably use again.
02/12/20 by Sharon Ash
Great service . Keep you well informed about collection dates and tracking system is great too.
02/12/20 by Chris
Amazing posted Friday pm arrived Tuesday night night in S Spain
02/12/20 by Chris Scutt
Booked International priority with delivery within two days. Parcel collected on 26/11/2020 delivery attempt 1/12/2020. Delivery took 4 working days inclusive. 6 days overall.
02/12/20 by Mike Kerby
Quick seamless International delivery. Thank you
02/12/20 by GC
Great way to sort out and send a parcel, will differently use again
10/10
02/12/20 by John
Quickly recommended a good value courier with a drop off point close to home. Courier delivered on time.
02/12/20 by Laurence William Grimes
First time using parcel monkey and a great experience, booked a large parcel to be delivered with parcel force 24hr, printed label and dropped off at post office, could track my parcel all the way through its journey until it was delivered and signed for, parcel arrived before 24hrs, great service, would definitely use parcel monkey again, excellent service and a great price.
02/12/20 by Nannabanks.
Parcel sent to Cambodia took one week, excellent service.
02/12/20 by Christine Powell
Parcel Monkey were just brilliant. They gave me a good price for sending a parcel to America and they made it extremely easy to be able to do so. They send me an address label to print off and also a customs form. Parcelforce collected my parcel and I was able to track it to its destination. It was also insured. I cant thank them enough and will definitely use them again.
02/12/20 by Mrs Diana Wallace
Excellent fast service
02/12/20 by Customer
Picked parcel up on time and arrived in Denmark 5 days later, really pleased.
02/12/20 by CHRISTINE
I am very happy with service.
02/12/20 by K.P.
Quick efficient and easy to use. Parcel monkey is always successful with my parcels
02/12/20 by Customer
Im a returning customer who has used Parcel Monkey for a few years. They have always offered good value and the freedom to make a choice which I think is important.
02/12/20 by Mr C Humphries
Excellent and Quick delivery, with very reasonable cost. Delivered on time. Thank you.
02/12/20 by Customer
I was amazed by the swift delivery of a 3kg parcel from Scotland to Germany.
Great to be able to pay the postage and print out address labels from your own pc.
02/12/20 by Mrs Mary Hutchison
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