We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,410 reviews.
it was my first parcel but its realy good service i apriciat
30/11/20 by Adeela Butt
My parcel was not collected on the day it was booked. Trying to contact parcel monkey was almost impossible and eventually was only by text. No reason given for non collection or an offer of any recompense for wasted time. It was rebooked for following day and this time I did receive a text from the carriers with a collection time. it was eventually collected but over 2 hours later than the time advised and one day later than required. An apology was cursory at best. After waiting a whole day with no communication, from parcel monkey or the carrier, plans had to be changed and then a further days wait. My recipient also had to change their plans to be able to receive the parcel. Once collected the parcel arrived the next day and was intact. However, I am very disappointed with the extremely poor/non existent customer service from Parcel Monkey.
30/11/20 by Beryl
2 days late. I had to contact the courier 7 times to get this eventually delivered. ParcelMonkey did not give any helpful updates or information. Then gave no compensation when asked for some reimbursing due to the delays and time I had to spend on the phone. Very difficult to get in touch with them since they do not have a contact number and is all done through email. Will avoid at all cost.
29/11/20 by Customer
Picked up my parcel from my home and delivered no issues.
29/11/20 by Natalie
Always a good service, prompt and cheep.
29/11/20 by Customer
Our package which was a large box of presents for our daughter and son-in-law who live in Norway took ten days to arrive. We received confirmation today from our daughter of the arrival of the package. She was quite surprised by the size of the package and is looking forward to opening it. We were extremely pleased to hear of its safe arrival. We were also very impressed with the cost.
29/11/20 by Customer Anita
Did as required on time.
29/11/20 by Consumer
Easy booking system. Parcel was pick up from my house on the chosen day. Reached the destination before the estimated day. Brilliant service and half the price I was quarter at the Post Office. Would use them any time
29/11/20 by Kamila Bonner
Really easy and quick to use!
29/11/20 by Gurjeet
Great service and great price
29/11/20 by regine
Parcel collected on time and delivered without any delays
29/11/20 by Customer. Mary Pearce
Efficient website, prompt and timely collection.
Perhaps an email confirming collection of the parcel would just have reassured.
29/11/20 by Customer
Your service to the republic of ireland is woeful, with multiple deliveries being delayed and rescheduled, our goods are not stupid gifts bought of Amazon but important replacement parts needed by the farming industry, tell your partners GLS to get their act together or close down!
29/11/20 by Customer
Good service. Used them several times. Family live in USA. No problems.
29/11/20 by Customer
First class service and at a great price
29/11/20 by customer
Excellent service
29/11/20 by Marta Hodovan
Excellent service for a great price using Parcel force for a delivery to Belgium. I was updated throughout the delivery progress until final delivery when I was only updated the following day.
29/11/20 by Landel Johnston
Contacted company on Sunday label arrived by e mail shortly after. Parcel picked up promptly next day and delivered to reciepant on Wednesday. Excellent service and would use this company again
29/11/20 by DAVID
All seemed to work OK with DPD. So no complaints. Easy to use too.
29/11/20 by George
This was such an easy process, loads of guidance given. Parcel arrived in great condition which is brilliant. It all about the package, make sure it is super secure and the document provided and clearly visible and all should be good.
Great tracking process also.
10 day delivery.
Just getting the next parcel ready for Christmas.
29/11/20 by Adam
Yet again 5 star service. Thank you
29/11/20 by Sue MCCART
So easy and great value for money, will use again.
29/11/20 by Customer
Nice was quick and flexible can really recommend
29/11/20 by Customer
Parcel picked up on time and delivered less than 24 hours later,Irvine Scotland to Reading England.Great service and at a good price.
29/11/20 by Mr Joseph Mcdermott
Very easy to arrange shipment. On time and parcel arrived intact! Cost was very attractive.
29/11/20 by Jonathan Jones
Easy to use efficient service. All good!
29/11/20 by Kate Gardiner
Wasnt sure if I could send a bottle of whisky as seemed to be conflicting advice on Parcelforce restrictions but went ahead anyway and it got there on time. no problems otherwise.
29/11/20 by J Broome
Excellent service, easy to use, prompt delays and at an affordable price.
29/11/20 by Customer
Excellent services ????
29/11/20 by Constantin Adrian Moraru
Good contact from the start, pickup as planned, delivery on time. great
29/11/20 by Hans
I was a little worried about using this service as not heard of it before. However, the site was very easy to use and navigate around. Very easy to print the required labels. Parcel was collected from my home on the day stated and arrived very quickly at the destination. I would highly recommend and will be using this service again.
29/11/20 by Lucy Thompson
The parcel was sent on a 2 day delivery service. It hasn’t arrived almost a week later.
29/11/20 by Jane W.
The website gave good prices. However, I had a lot of stuff to send and needed to find the sweet epot on pricing. The traditional method of providing a price list with size and weight ranges would have been vastly simpler for me than having to try a range of parcels and work my way up until the price changed each time.
The parcel was effiiently collected and delivered (by ParcelForce), but the first request for comment came before I was informed about delivery.
29/11/20 by George Storm
All went smoothly. Great service
29/11/20 by Pavonia
Excellent timely service and everything arrived safe and sound. Delighted as were the recipients.
29/11/20 by Sean Purser
Booked a delivery with DHL via parcel monkey. Items were collected on the day stated at 2pm. The 5 parcels were safely delivered a day and a half later. Amazing Devon to Brooklyn New York by the speed of sound. Wow!
29/11/20 by Jennifer Geary
Fantastic Service!
Fetching the parcel from very friendly driver at given time slot and delivery as promised on right day with notification of the delivery on its way and when done. Perfect! Will always use now!
29/11/20 by Olga Bromfield
Can’t fault the service you provide!!! Hour slot given for collection and always efficient! Parcel tracked on its journey and updates sent to recipient as to date and time slot for delivery...thankyou so much!! I use the service regularly!!! Would recommend you any day!!
29/11/20 by J Connell
My parcel was due to be picked up on Monday and we were in all day (I took a day off work) Later in the day the status was updated to the package could not be collected. We contacted both PM and ParcelForce and no help was offered other than do you wish to rebook the collection. There was no effort to see why the driver had not actually come (we live at the end of a lane and see all traffic and the dog goes crazy if someone drives up or knocks on the door) Having a window of collection between 8am and 6pm is extremely inconvenient especially when the driver doesn’t come to the right address (if they even tried) The only option was to right off the lost day and got collection the next day. I will NEVER use a collection service again.
29/11/20 by Mr Richard Boardman
Reliable & prompt. Will definitely keep using them. Also one of the economic companies. So pleased, great service.
29/11/20 by Christine Morrison
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