We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
I was very happy with service I received, there was 2 reasons why I did not give 5 stars 1 the pickup was a bit late and 2 there was a delay on delivery otherwise it would have been 5.
02/12/20 by Gerard McNeill
First time using parcel monkey and its brilliant. Very easy to use I bought a wheel from eBay nearly 225 miles away entered the details of where it was to be collected from and my postcode, they searched several options and come up with a service of only £7.99 to collect the wheel and delivered it was delicious the next day. Amazing price and service. Will definitely use again.
02/12/20 by lottie07
Excellent pickup and excellent delivery in 2 working days.
02/12/20 by Jude
Excellent shipment to Oz, arrived before expected and in top condition! Pick up was quick and efficient.
02/12/20 by Scott Day
Worked well although I booked DPD and DHL picked it up, this was fine but Parcel Monkey also use Hermes you need to drop them from your roster as I never wish to use them. Can’t give five stars if there is a possibility they pick it up.
02/12/20 by Chris R
Excellent! Quick delivery to France, package in perfect condition on arrival.
02/12/20 by DEBORAH W
Initially delivered to wrong depot! Delivered eventually to correct address. Used before with no problems.
02/12/20 by YD
Excellent smooth service. No problems.
02/12/20 by Mary Biver
Excellent service as usual
02/12/20 by Customer
So easy to use. was in shock.. quick pickup and before I knew it was delivered to the other side of the UK ad a very good price. Very happily surprised.. For a first time was great.
02/12/20 by London Table Football Ltd
You keep hassling for a review..parcel not been received by recipient yet !!
02/12/20 by Sarah
Great service as per usual. Package delivered on time on date. Plus saved me a fortune.
02/12/20 by D. White
I was expecting a collection on a particular day and it didn’t happen. However everything went well once it was collected the next day.
02/12/20 by Philippa
Swift and efficient
02/12/20 by Customer John Garrett
Excellent service Very reasonable cost. Sent parcel from Uk to ROI. Delivered by parcel force. Nearly half the cost Highly recommended
02/12/20 by Customer
We Were recommended to use parcel monkey and we are more than happy with the service they provide.
02/12/20 by Carol Hall
Sent Christmas presents to my daughter in Dubai, quick delivery (under 6 days), kept informed throughout- great service!
02/12/20 by M R (Rally 200)
Fantastic service - quick easy and highly competitive. Why would you ever go elsewhere from now on?!
02/12/20 by Anthony
Parcel monkey works well in looking for the best deal for you!
The DPD was all fine and on time with everything.
However when dpd gave the parcel to the destination company ( Bartolini) it has been not so smooth and they delayed the consignment
02/12/20 by Corinna Mancuso
Excellent service. Collected on time and delivered on time. What more could I ask. All at a good price
02/12/20 by G Durrant
Great, fast delivery
02/12/20 by Marta Michalek
You did great but the package took longer than specified by a few days, but thats the couriers issue
02/12/20 by Customer
they charged me an extra £10 without consultation me or anything, i still dont know why there in an extra charge
02/12/20 by Customer
My partner used these cowboys to book with dx freight paid over £40 for pick up next day,obviously couldn’t be bothered to actually do what they were paid to do,and all con monkey and dx did was blame each other,didn’t pick the parcel up and blamed ‘mechanical failure’ on the Humber bridge yet when we checked the Humber bridge was open and running smoothly,so obviously a lie,meant to be picking the parcel up today but we will see.I aren’t holding my breath
02/12/20 by LINDA ATKINSON
Website is easy to use and clear to see what is the best pricing option to select, with clarity about what each service offers.
02/12/20 by NISHA
Beyond a joke. Simply the worst customer service Ive ever come across, and run by complete imbeciles. Boxes arrived absolutely annihalated. Use at your own risk.
02/12/20 by Matthew Bolay
Too Long Had to send a parcel over 1m but less than 1.5 suddenly the options normally available dropped off and was left with limited choice and high end pricing Why do you not compare a greater range of options as they are out there
02/12/20 by Ken
Excellent service home to home
02/12/20 by Happy Customer
Very smooth service and well taken care of my parcel. Quick and cost effective way to get my package from the UK to Dubai.
02/12/20 by Customer
Use Parcel Monkey on a very regular basis and costs are so competitive. Experienced no issues but if any follow up or change is required customer service team react quickly, efficiently and politely....great team.
02/12/20 by Carol Turnbull
Prompt efficient service. Would recommend.
02/12/20 by Heather Whatmore
Easy to do, picked up from home and easy to track with recipient also receiving an email to view tracking
02/12/20 by MM
Easy good service. Reliable too, package got delivered within 3 working days from the UK to the Netherlands.
02/12/20 by Maud
Excellent, really impressed. First time user delivered very quickly, no problems. Will use again and again.
02/12/20 by Joyce Mortlock
Easy and slick process from start to finish.
Parcel collected from my doorstep and quickly delivered to Spain
02/12/20 by kirkmichael
Easy website to use and slightly cheaper than interparcel who I usually use. No complaints my end.
02/12/20 by Mr Coleman
Cost effective and efficient with good tracking for a parcel UK to USA.
02/12/20 by Mrs Julia Dowd
great service
02/12/20 by charlie webb
Charges extra for parcel with no recourse
02/12/20 by Customer
Quick, easy and straight forward.certainly no complaints
02/12/20 by Linda Gillies
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