We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,669 reviews.
First time, and a big thanks....everything easy and cheap...
03/12/20 by Joao Manuel Valente da Silva
Avoid these monkeys. If you pay peanuts you get monkeys. These guys have been saying to me for last 4 days that they will deliver my parcel , then it is not delivered.
03/12/20 by ashok bangar
While the service was prompt, and the parcel arrived within the timeframe expected, an additional cost was incurred upon arrival when, despite the forms all correctly stating that the parcel and its contents were personal/gifts, the recipient had to pay a substantial additional sum in order to claim it (which isnt ideal when theyre supposed to be their Christmas presents).
03/12/20 by Customer
What a bunch of con artists I sent a parcel via parcelforce, a small jigsaw, couple of bars of 100g choc, a pair of earrings and birthday card. I weighed it, fully boxed up under 1.2kg, so I recorded 1.4kg on the paperwork to cover any changes. Then a few days later I am automatically charged for 4.3kg WT*!!!!!!!!! Seriously, there is no way in hell that parcel weighed 1.4kg let along 4.3kg - NEVER USE THEM UNLESS YOU WANT RIPPING OFF
03/12/20 by Fiona Millard
Parcel got to Ireland safe and sound
03/12/20 by DaisyDumps
Excellent service
03/12/20 by Matteo Maestri
Fabulous friendly and efficient service as always! Thankyou!
03/12/20 by jayne
Use Parcel Monkey all the time quick and easy to use ,drop off or collection.
03/12/20 by Janet
9kg parcel sent from UK with Christmas gifts to son in Australia. Initially thought Royal Mail logical choice but their costs higher and delivery times longer.
Then started browsing and Parcel Monkey offered much better costs than direct booking with named couriers and often quicker. This made me a bit nervous but as package was relatively low value (£300 or so) I didnt want to double costs with postage.
So took what I thought was a bit of a chance.
Everything went great. Quote, booking, customs declaration, pick-up, communications, and delivery. All smooth and easy.
Represents excellent value for money. Especially when compared to sending even a card via Royal Mail. Will be making up a small packet of cards and sending shortly!
03/12/20 by Clint
Smooth execution, parcel arrived exactly a week after dropping off. All good.
03/12/20 by Barbara
We’ve used Parcel Monkey a few times now at this time of year to send a parcel to family in Lithuania. At first we weren’t completely sure about it as you never know these days if something is trustworthy or not. However, we’ve found that it works really well as it has done again this year. We paid for the parcel to be picked up from our house this time as it seemed more sensible during pandemic restrictions. Everything went smoothly and super quick. The parcel arrived within a week. Using Parcel Monkey allows us to send a larger parcel at a good price. The only problem we’ve ever had was when, a couple of years ago, the parcel arrived in Lithuania and sat somewhere for about two weeks. It then resurfaced and was delivered in time for Christmas. I would recommend allowing about a month for delivery especially at this time of year but it will probably get there much faster as we have found.
03/12/20 by Maria Harrison
really good service - pickup and delivery all went smoothly. thanks
03/12/20 by Rex
Excellent delivery service!! Arrived sooner than I actually anticipated, good price for abroad delivery. Recommend it ???? 5 star. Keep up the good work.
03/12/20 by Customer
My parcel was collects and delivered in record time.
03/12/20 by David
I always use Parcel Monkey who offer excellent price and service. Highly recommended.
03/12/20 by Jayne Tonkin
Parcel Monkey offer a great efficient service. I organised the process on Wednesday, parcel collected from my door on Thursday at 11am by Parcel force and delivered to address in N Ireland on Monday morning. This is the second time I have used Parcel Monkey. I will definitely use them again.
03/12/20 by Customer
Brilliant, uk to Luxemburg so easy.
03/12/20 by Susan Shirley
Excellent service... and much cheaper than my usual courier was quoting for the delivery of my parcel to the South of France.
03/12/20 by AJM
Convenient and cost effective.
03/12/20 by luc
I used Parcel Monkey to send a parcel to Japan. It was collect on the Thursday and delivered on the Monday morning, unbelievably quick! The parcel arrived in the exact same condition as it was collected and the cost was very competitive. I will definitely be using Parcel Monkey again!
03/12/20 by Customer
Amazing. Collected with ease. Constant updates. And delivered 2 days early..even though it was the weekend.
03/12/20 by Sadia Jakubowski Khan
Excellent service from pick up to delivery. I now have a very happy family in Denmark due to the quick delivery from my home in UK to Copenhagen. Kept in touch at every stage.
03/12/20 by CB
Thank you for your service
03/12/20 by The tall frog deli
Great price for a great service. Parcel was collected in Uk, tracked and delivered to Italy with DPD. Delighted with the service and price
03/12/20 by J Scott
great service
03/12/20 by mark sims
Carrier selected on price (Parcelforce), filled in form, sent parcel, checked delivery by tracking. Parcel sadly delivered in 24 hours - no damage - no hassle - no problem.
03/12/20 by Satisfied Customer
Great service and so easy to do. Picked up when they said they would and the parcel arrived in when they said. Would definitely use Parcel Monkey again!
02/12/20 by Fiona
First time using parcelmonkey and it was easy... once I got the printer set up.
02/12/20 by Janet
Absolutely brilliant service every time will not use other now
02/12/20 by Clare Sutherland
Great service collected when they said and delivered on time.
02/12/20 by Mr Christopher Dalton
I cannot rate enough this service. I was sending my baby nephew’s handmade advent calendar and so presents so I was eager for this to arrive on time. I was let down several times by foreign post offices so this was brilliant !!! Hello have already recommended it this company and will continue to do so!
02/12/20 by Danielle
Very good service from been collected from my house and arriving at my sons in Australia in less than a week. X
02/12/20 by Jacinta Flanagan
Good easy and reliable service
02/12/20 by Carole Murphy
1st rate service couldn’t be happier
02/12/20 by Alan Stadler
Really happy with the service collected and delivered as promised.
Will definitely use again.
02/12/20 by Carol Milborrow
Easy, well-explained process. Good value too.
02/12/20 by Charlotte Edmonds
Great service - delivered in 24 hours rather than the expected 48. Will be using again.
02/12/20 by Customer
Excellent service, parcel picked up and has now been delivered to the USA.
Very impressed with the service.
02/12/20 by Mr Wainwright
Great service from parcel force prompt collection
02/12/20 by up-the-junction
excellent, delivered so quickly and safely thank you so much
02/12/20 by Miss.trenter
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