We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
parcel arrived promptly and in good condition , definitely use again
22/10/20 by Vicki Dymond
No way to contact customer support by phone, or email. Have to use terrible online portal to communicate. Extremely unhelpful with customs issues, sent a parcel weighing 10.5kg which automatically became 24kg and they charged me for the additional weight even though the waybill from the courier Courier listed the weight at 10.2kg. Completely ignores the customer and just regurgitates what the courier/customs agents say to them. Due to this weight increase customs now want weight of each item. Which I cant do now since I dont have the items. It seems that the parcel have been swapped at parcel monkeys offices in Southampton, which has caused all these issues since the items and weight do not match up.
22/10/20 by Rizvan Fujasuddin
Great service. Easy to use.
22/10/20 by Customer
Easy to use site, especially as the package was being sent abroad. Next day pick up at the time given. Package arrived at the time expected.
22/10/20 by Mrs Gill George
Excellent service but would like a rough time frame of a few hours when parcel
Is uplifted
22/10/20 by customer
No problem finding someone to deliver my parcel.
22/10/20 by ANTHONY MASON
I always use Parcel Monkey to send packages outside UK. The service I choose is convenient for me as they collect from my house and parcel has always arrived promptly at the other end. Package has always arrived in the condition that it left me. Cant fault the service really, however, if you want to make it cheaper thats fine by me! Otherwise, a really happy and loyal customer!
22/10/20 by Sharon
Efficient and effortless website - best value parcel delivery option quickly established for my parcel to malaysia
22/10/20 by Dave L
Excellent service 5 *
22/10/20 by Customer
Overall very good. I chose the expensive option to drop the parcel off at the Post Office as it is so much more reliable than waiting in all day for a flaky collection driver where you have to wait all day.....
22/10/20 by Mr Borg
All the arrangements worked really well.
22/10/20 by Ian
Excellent, super fast international delivery.
22/10/20 by Joe Blogg
Great service
22/10/20 by K B
Straightforward and efficient!
22/10/20 by Neil Whiteley-Bolton
Collected and delivered on time.
22/10/20 by Victoria Stradling
Really easy to use and excellent price
22/10/20 by Customer
Very easy to order, collection and delivery within 24 hours.
22/10/20 by Paul
Excellent, easy to use efficient system at sensible prices, would definitely use again
22/10/20 by Malcolm Cox
Booked for pickup on Tuesday. They didnt collect. Same on Wednesday. Wednesday it was supposed to be delivered and still hadnt been collected. They didnt care nor seem bothered about actually doing it. Happy to take my money though. Cant ever speak to them on the phone. Ignore you on webcchat. Will never ever use again
22/10/20 by Klbonesevennine
Absolutely brilliant service, thank you Parcel Monkey!! I’ll be using you for all future parcel deliveries, that’s 100% definite ????????
22/10/20 by Nikki Cochois
After using another provider for several years, after issues with them and their website we decided to try Parcel Monkey as a potential new go to place for organising our couriers. First impressions excellent! Long may it continue.
Booking, payment and website all easy to navigate and understand. Thank you.
22/10/20 by AD
The price for sending the parcel was great and it was all very easy.
22/10/20 by Diana Rodriguez
Very easy to use and gave different options which was excellent
Only downside was the collection window but even the carrier direct wouldnt give any help. However, it all worked out very well and will definitely use again
22/10/20 by Mr r. c. wainwright
One of the only companies flying to Australia & quite reasonable prices for covid period.
Second time I’ve used them where they have delivered my parcel within the projected timeline given
Happy with service to date
22/10/20 by Sophia, UK
They booked the parcel when we couldn’t get an account or a quote from the courier down websites or helpdesks.
21/10/20 by Customer
Offered delivery on the website but couldnt complete after days of mixed information from the numerous different agents some who seemed to understand and some who clearly didnt I had to back out of the purchase I was making and forget the delivery some how the size or location (not clear which) prevented the delivery. Then Tuffnels - one of the companies they use - delivered something bigger from the same county.. Clearly not a joined up service for anything that you couldnt just as easily use parcel force.
21/10/20 by john boucher
Great service. Pick up and delivery all worked well.
21/10/20 by rachel
Great price and service ????????
21/10/20 by S Trevelyan
Easy to use and superb price compared to others!
21/10/20 by Steve Archer
Absolutely shambolic. Booked a collection for a parcel, failed to collect the first day. Fair enough. 2nd Day, thought I would be more proactive and chase ParcelMonkey and see if the courier would be coming to collect: "oh yes.... courier comes UP TO 6PM....." blah blah blah. 7pm. Failed collection. Parcel still sitting here. Parcel monkey? Certainly runned by monkeys. Dont expect a reliable service from this company.
21/10/20 by Daniel Cheung
Needed to send a parcel to Australia, a vintage vehicle part for hobby not for profit so cost was important, good range of prices, smooth next day collection and straight to the door in Oz 5 days later, great service.
21/10/20 by Mr Tim Shellcock
quick and easy to use very efficient
21/10/20 by Lg
Great service
21/10/20 by TRUPRINT
Well Id like to say well done but I cant. Booked the Courier couriers for a next day delivery and they never turned up. Booked the courier again and two couriers turned up. And then another. The client got their parcel with is great.. much better than Hermes who lost the parcel in their care.
21/10/20 by Bob Martins
Easy to use service getting the best prices
21/10/20 by John Hanley
The parcel arrived as arranged and there were no problems a good service
21/10/20 by Phil Fisher
Excellent service from booking until delivery.
21/10/20 by Ivana
Absolutely disgraceful service. They did not manage to deliver my parcel. I then had to chase on multiple occasions and they still didnt sort the issue. They have now refused to refund the postage already paid. Update - they have just replied but did not sort out my issue. They simply told me over and over that they apologised for what happened. When I asked for a refund I was told it was not possible and that I should send a complaint FAO Manager which I have now done and await a reply.
21/10/20 by Rebecca R
Our Response: Hello Rebecca,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised.
Kind regards,
Parcel Monkey Team
Another parcel sent from the UK to Germany arriving in two days!
Unbelievable but I keep sending them and they keep arriving ahead of time.
Really impressive
21/10/20 by Ian
Service was good super easybto book and collect and good value for money.
21/10/20 by Octavio Duque
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
