We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Always reliable service. Thank you
19/10/20 by Customer
Prompt collection, safe delivery of glass items and at such a great price too.
19/10/20 by Customer
Collection and delivery as promised to Spain. Thank you
18/10/20 by Andrew
Love Parcelmonkey! So easy and efficient and great intermediatary to ensure good delivery service
18/10/20 by dianne
EXCELLENT SERVICE ~ EVERYTHING WENT ACCORDING TO PLAN FROM PICKUP TO DELIVERY.
18/10/20 by Dave
Terrible company! Avoid at all costs. I booked for a next day pick up and spent the next two days chasing for it to be collected! There is no telephone support and no one seems to have a clue what’s going on! The courier finally collected on day three which meant it was delivered 3 days late to my client! Overall a very stressful and negative experience.
18/10/20 by Customer
Very good , parcel delivered the next day in perfect condition
18/10/20 by Mrs E Way
Fairly easy to book. Collection made on day identified. Quick response from a Amazon to acknowledge collection. Would have liked time frame as to when it would be collected. We had to be prepared to wait in all day.
18/10/20 by Supame3
I sent a fairly heavy and medium size parcel to my son in France, it was so easy to do, all I had to do was wrap it up securely, weigh it, put the details about the parcel on the form, pay, print out the label to attach to the parcel and drop it at my chosen drop off point to be collected.It was inexpensive and arrived so quick, I dropped it at the pick up point Monday afternoon and my son received it by Friday . Will definitely use parcel monkey again, very impressed.
18/10/20 by Andrea
Excellent service and advise given online, the couriers I chose did exactly what they where supposed to do, parcel arrived to buyer on time and great condition, would definitely use the service again
18/10/20 by Customer
Excellent service, easy to use, very quick. Would recommend. Keep it up.
18/10/20 by Mr Doug Astle
Superb service, no problems at all. Will definitely use again.
18/10/20 by HARRY CROSBY
Good price, fast service and great communication. Highly rated.
18/10/20 by Customer
Excellent service. Large ceramic bowl delivered intact to the other side of the world!
18/10/20 by Ann
Easy as chips !
18/10/20 by Odeta
Knowing the fact that guitars cannot be insured and that there is an increasing carelessness in the way carriers handle the items, the guitar was very very well packed in multiple strata of plastic bubble & cardboard & fragile tape; nevertheless the instrument arrived with broken neck - so I had to refund in full the buyer. What else to say? DO NOT SHIP valuable & delicate items !!!
18/10/20 by Mirko Canetti
Very good and very quick service will definitely be using again thank you
18/10/20 by Mr Robert Batty
Once again we paid for 24hr express and a 48hr express on a Monday, the packages arrived on Friday! Of course PM just quote Ts+Cs stating their services arent guaranteed, even though they charge extra for the express and 48 service. Their support team couldnt care less even though the courier (Parcel Force) agreed they failed and we should be refunded. How about just provide the service you are charging for and when you fail give people their money back, regardless of what your hidden Ts +Cs say.
18/10/20 by The Afghan Rug Shop
Organised this on the Sunday fo Monday PickUp . Because you cant Tell them where you are leaving a parcel i therefore left a note on the door Plus You can see the parcel in the window and a note stuck to the window sill explaining to go in the porch and pick it up. They missed it Monday and Tuesday and i then had to reorganise pick up on the Wednesday. So that was going to be now Thursday pick up .It then got picked up Thursday for now Friday delivery . Friday came and they tried twice to find the house but couldnt find the house. .If they had just put the post code in their phone Google would have at least shown them the house next door . So now i had to wait to organise the delivery again on Monday for Tuesday and they delivered Tuesday ....8 days for a 24hrs delivery ......Not Good .......So when i complained i got this .... Dear Sir/Madam I am very sorry to hear about your item being so delayed, now although this issue was clearly with the couriers I have to inform you that they were still within their service agreements for collection and delivery. 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. So 24hr delivery means is upto 5 working days !!!!! Not much more to say really ....!!!
18/10/20 by WILF BOX
Amazing service! Super fast delivery. Sent a parcel for a birthday from UK to Denmark. Parcel arrived safely and it was easy to track where it was. Thank you
18/10/20 by Customer
firstly credit to all your great team who made your company where it is
I dont have many words to add on coss your whole team works brilliantly
and of course, the service is excellent, above all your drivers are all excellent
from me 10/10
my name is Mumtaz s Ahmed
07484101060
17/10/20 by mumtaz shakil ahmed
Great service, would happily use again
17/10/20 by Daniel
Quick pick up and drop off, excellent price. Will use again.
17/10/20 by Customer
Excellent service
17/10/20 by David Mills
I have used Parcel Monkey twice. The Price was very competitive, however delivery has never been as indicated on the website. First occasion was nearly 10days late and second occasion was 3 days late.
17/10/20 by W Liu
A great service yet again. thankyou
17/10/20 by Mr Hudson
All round excellent service, cant fault at all
17/10/20 by AJC
Straight forward and reliable service.
17/10/20 by Ali sharpe
Excellent Service and very reasonable very good.
17/10/20 by Stephen Titterton
As always an efficient and reliable service. Have used Parcel Monkey
many times and always been very satisfied.
17/10/20 by rose garden
Have used this service twice and the process works fine. Frustrated the second time when I had an additional charge over a week after delivery. I weighed the parcels and rounded up and also measured accurately using a tape. Apparently the laser scan gave a different volumetric weight and therefore they charged me per the terms and conditions that I accepted by ticking the box. Im now back to taking parcels to the post office to avoid any surprises.
17/10/20 by Marc Longhurst
No fuss service and peace of mind.
17/10/20 by Customer
Fast easy service. Sent a parcel to Spain and it arrived within a week. Would use again.
17/10/20 by T M Abel
No problems arrived safely and quickly
17/10/20 by RozzieD Duric
Next day collection and next day delivery. Cannot be bettered!! Many thanks...
17/10/20 by Peter
Ive used Parcel Monkey a few times now; the website is quick and itseasy to see the best prices for courier delivery for a selection of couriers.
Works for me.
17/10/20 by Laura Kavanagh
Queried after 2 weeks where parcel was as didn’t deliver in 48 hrs, now being asked to pay admin fee as claim issue at my end. Won’t come back to my queries. Very poor -Won’t be using again.
17/10/20 by Customer
Have used Parcel Monkey for the 5th (and final) time. Yes its handy to book through one portal, yes, the prices are good, but 2 out of 5 parcels have not been picked up. When I contacted customer service (Saturday AM), I was told they could reschedule it to be collected Monday - this was for the next day delivery Id requested. So I politely asked for it to be cancelled and my money refunded...apparently this takes 3-5 days. It does seem a lot of people have great experiences with these people, but not for me any longer.
17/10/20 by Paul Bennett
All perfect on right place and time
17/10/20 by Customer
Really easy to use site. Where you can arrange the best way to send parcels at competitive prices and easy drop off or pick arrangements if required. Will use again and have passed on yo friends and family.
17/10/20 by jac
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