We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,417 reviews.
I am very disappointed in the service this time. It said when I booked it, the parcel would arrive in 5 -8 days. Sixteen days later the parcel has just arrived at destination. I also got email to say they were charging me £16.49 extra because my parcel wasnt the weight I told them, I can assure you it was weighed on professional scales. So on top of the £42 pounds original cost, that I think is excessive charge for postage. Cost more than the contents of the parcel. Will be shopping around in future. Not a happy bunny ????
07/10/20 by Mrs Jane McCallum
Have been using Parcel Monkey for well over 5 years and have not had a problem with them. They are collected from my mums address and delivered to me in Australia within 7 days. The price has gone up during COVID but still much cheaper than Royal Mail.
07/10/20 by Customer
The parcel arrived but why my mother (the reciever) need to pay again for the parcel? Same amount I paid here in UK?
07/10/20 by Marilou Balubal
Great service it would have been 5 stars but one of our parcels arrived 2 days later than the others. Despite this parcels were tracked easily and arrived at the Pickup shop in Spain within 4 days pretty good service.
I do however find it strange that DPD don’t ship clothing but Parcel Monkey do vía the dpd service!!!!
Regardless good job Parcel Monkey will definitely use your service again.
07/10/20 by Sonya
Excellent service and great people to deal with. Will always use Parcel Monkey ????
06/10/20 by Diane Smith
the tracking the give you doesn’t work you need to use the one you get when you take the parcel to the post office on the proof of postage
06/10/20 by Customer
Superb... Thank you.
06/10/20 by Natasha Janssen
100% of the time the customer service is quick and on point. I cannot fault Parcel Monkey.
06/10/20 by Cuckoo Collections
Failed to collect 2 days in a row. Terrible customer care, just deflect questions and waste your time. Cannot contact courier directly. Avoid.
06/10/20 by Martin Davis
First time using this service. No complaints, was hassle free.
06/10/20 by New customer
Easy and quick to use
06/10/20 by Stephen
Just so useless. A great system in theory. Awful customer care.
06/10/20 by Mrs hannah mac lennan
So far so good. The world of couriers seems to be a minefield of uncertainty, with lost parcels, damaged goods and seemingly NO comeback for customers. I have started using Parcel Monkey as they search for the best deal, which to date has proved to be cost effective, and touch wood, so far, no lost or damaged items.
06/10/20 by Kathy
Good price and service with prompt delivery of parcel
06/10/20 by Customer Bob D.
Great service. I have used this service numerous times and have never been disappointed.
06/10/20 by Joyce Macleod
Hi, as usual a very good service from parcel monkey, my parcels arrive on time and never lets me down, always cheap and reliable, keep up the good work...
06/10/20 by Susan Kay
Easy to use website just put in details and print out labels. Easy and good prices
06/10/20 by markdavidevans
Amazing once again - can’t recommend this parcel service enough. 5star all da6 long. ????????????????????
06/10/20 by Helen Iron-it Jackson
Package was never collected. Wasted 2 days waiting at home for it to be collected yet nobody came.
06/10/20 by Customer
quick and easy to use.... turned up when they said they would.
06/10/20 by Miss Moore
I had a problem with the labelling. The online helper sorted it out and the parcel was delivered in good time. Will use sgain.
06/10/20 by Janni Jackman
Did exactly what it said it was going to do!
06/10/20 by Customer
I always use Parcel Monkey to send parcels to Spain. They are quick efficient and honest, would recommend them.
06/10/20 by Customer
Parcel was sent from kent to another address in kent before delivery box was damaged box then sent to southampton and ive had to pay £12 to have item sent back to me BROKEN There is no communication no help you just have to just deal with it absolute JOKE
06/10/20 by Emma Donovan
Very fast service posted on Monday in UK arrived in Netherlands on Wednesday. Easy process
06/10/20 by Customer Happy Mum
Good parcel company, very competitive pricing, have been using them for years
06/10/20 by Charles
Excellent as usual
06/10/20 by Customer
Don’t do it ........I only pressed 1 star as the -5 star is missing use dpd or the companies that they use anyway .....parcel monkey are the middle men and they have no real customer service If you go direct to who they use you are more covered and a better customer service they have so far taken my money and now want more as I dropped the parcel off 8 miles away and now they want me to collect the in delivered parcel 45 miles away .......please please please don’t use parcel monkey !!!!!!
06/10/20 by darren buckfield
NEVER USE THIS COMPANY! BE CAREFUL AS THEIR PROHIBITED ITEMS LIST IS UNBELIEVABLY LONG AND GIVES THEM A GET-OUT CLAUSE FOR ALMOST ANYTHING- UTTER SHIZEN PROFITEERING SERVICE
06/10/20 by James
Sent two parcels to different parts of the world...USA and Singapore..Picked up Thursday and one arrived in Singapore Monday, USA Tuesday......absolutely brilliant. Packages completely in tact, no hassle great friendly service, worth it’s weight in gold. Thank you.
06/10/20 by Dianne
I have mixed feelings. The customer services of parcel monkey are not bad at all. Website very easy to use,prices good and chat answered quickly,problem resolved... HOWEVER, my parcel was not collected by DHL on Friday,the only day of the week when I can be home for a collection. I now have to wait until this Friday for a pick up. The reason why I didnt go with the post office was that I wanted a quicker delivery service,and I paid a premium for this, thinking it would get collected in the day I paid for. Now it would have been faster as well as cheaper to go with the post!! Who would have thought?!
06/10/20 by mrs n clarke-siegel
Parcel delivered 1 day late (72 hours)
06/10/20 by Customer
Excellent Service & Friendly Staff
06/10/20 by NEWTON
Excellent service
06/10/20 by Customer
The shipment was easy to book. It was picked in time the following day and within 5 days it was in Zambia. The price was awesome, great savings. Overall I am very happy.
05/10/20 by Andy K
Parcel monkey are cheaper than going direct with a lot of companies, My parcel was over £20 to be delivered by parcel force incl insurance. The parcel was taken to an incorrect address by parcel force luckily they refused delivery & I hate to think what would have happened had they accepted & it would have been shown as delivered as I would have lost a parcel costing nearly £500. It never went to the correct address & instead was returned to parcel monkeys return dept. 9 days later after nudging customer services several times returns finally contacted me offering 3 choices. Collect from Southampton several hundreds of miles away, destruction of my parcel or pay a further £25 for the item to be returned to me. I had pleaded with customer services to please send it to the address it was booked in the same address that was on the label to no avail. Tomorrow will be 13 days since I sent the parcel & I should be receiving it back via DPD. It’s 2 weeks almost since the person paid me for this item & I have to send it straight out to them costing more money. The person could ask for the money back anytime. Had I gone direct to a courier I wouldn’t have had a choice of my parcel being destroyed or having to pay for return of my item. It’s been a very stressful experience for me making me feel unwell & also stress & inconvenience for the buyer who’s still waiting.
05/10/20 by Mrs FJ
Excellent service!!!!
05/10/20 by Customer
Simple to use and the job gets donr
05/10/20 by Customer
Good service would use again.
05/10/20 by Carolyn Thow
I’ve used parcel monkey a few times now to ensure I get a competitive price, I’ve always found them great, easy to use and would definitely recommend them highly
05/10/20 by Customer
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