We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,416 reviews.
I have been using the company’s services for 3 years now and had sent 10 parcels to different countries. I have not had any issues at all. They collect goods as stated and deliver swiftly using multiple providers.
14/10/20 by Anna
Just good service
14/10/20 by Customer M.Antonucci
Really pleased with the service. Easy to get a quote, set up the collection and delivery. And best price I found, as well.
14/10/20 by Customer
First class service as usual, 6/7 years using them with zero problems.
14/10/20 by Mark W
A parcel was dropped off at a post office on 15th September and has now gone missing with no tracking info, I have given Parcelmonkey the Proof of Postage, a written letter from the recipient stating non delivery, a signed letter from the post office manager who confirms the parcel was collected after viewing the CCTV. On two occasions now Parcelmonkey say the claim has been rejected by the courier Parcelforce as the parcel was not collected, this parcel was worth £750, do not expect Parcelmonkey to be of any assistance if you have any problems with your parcel, once they have your money they wash their hands of you. This parcel was fully insure too!!! I have sent hundreds of parcels with this company so clearly loyalty counts for nothing. This is now in the hands of my solicitor
14/10/20 by Martyn Warriner
Great service
14/10/20 by Elen
What an excellent service.
I highly recommend.
14/10/20 by Customer
Reached out to report a problem - didn’t get a reply
14/10/20 by Daniel F
I find Parcel Monkey useful when booking parcels for ParcelForce - the rates are very good.
14/10/20 by Terry
Easy to use website. Polite & helpful staff when dealing in person.
14/10/20 by Jane
Can’t fault the booking system, however the delivery from dhl was appalling!! Left parcel outside in the rain and claimed a 6 year old signed for it!! As it was a gift addressed to a child. I won’t even bother complaining to DHL as trying to get through to customer service is a nightmare!
14/10/20 by Customer
Fast efficient and cheap service
14/10/20 by Customer
Mostly a good , simple way of sending parcels. One annoyance is that from time to time they say there is a problem with an address even though weve shipped to that same address many times. This normally gets corrected but the response when the problem is flagged is not that quick.
14/10/20 by Jerry Judd
Excellent and affordable service. A parcel was sent from the UK to Zambia and arrived in 7 days. Cant fault it at all.
14/10/20 by customer
I left parcel today office at 11am Wed morn and was delivered at 11am Friday morn.
Was delighted with service from Parcel Monkey
14/10/20 by Catherine Casement
Easy to use website, and importantly, no need to print out labels so ideal when using a phone.
14/10/20 by Mr Roger
I have used Parcel Monkey numerous times and still cannot believe the savings. I booked a 27 kilo parcel through them with Parcelforce, 24 Hour Signed For. Cost with extra insurance just under £16. I looked to see how much booking direct with Parcelforce would be - just over £48, extra insurance not included. Booking is easy and all you have to do is print the address label, either from the website or from the confirmatory email. Parcelforce collected the parcel as arranged.
14/10/20 by Kevin Wheelan
Shockingly bad... arranged collection for Thursday via Courier, repeated emails to say they are comnig spanning till the next Monday. Then get a message saying they tried to collect but we werent home.....its a business address with 6 staff and CCTV, crackers beause even when we explained it was lies they had attended they simply waited till the next day to attend. Overall a week to get a parcel to a client on a next day service.
14/10/20 by Smitler
Excellent prices and service.
14/10/20 by Customer
I sent two parcels bound together which became detached and never made it to the recipient. One item was returned to me and the other is lost somewhere in a Parcelforce Depo. Despite paying for insurance, I have lost my money on the item as it was on Parcel Monkeys exhaustive list of prohibited items. They sent a "sorry it was on the list and please accept our sincere apologies" type message and seemed to have washed their hands and are not helping me find the lost item or refunding me for NOT delivering the items to the recipient. I have asked it they can help me locate the item in a lost property department and no one is responding!!!!
14/10/20 by Rita Brandon
Quick reliable service to Turkey. More cost effective for slightly larger parcels.
14/10/20 by Sandra
We had originally tried posting a parcel via royal mail in July to New Zealand, got stuck at Heathrow and eventually returned to us beginning of October. So used parcel monkey on Thursday 7/10 parcel picked up from us and delivered to our daughter in Auckland 13/10. Well done, excellent service.
14/10/20 by Kathleen Nicholson
Parcel was not delivered on 3 occasions before the recipient complained to me directly. He then had to contact ParcelForce and arrange for it to be delivered. Might be ParcelForce who have let you down but I wont be using ParcelMonkey again as a result.
14/10/20 by Luke Simmons
Delivered to Sweden from the UK at a reasonable cost and timescale, however communication on the delivery was sketchy
14/10/20 by cathy
Great delivery price to Spain
With choice of different companies
14/10/20 by Steven Turner
I sent an extremely large and heavy parcel from the UK to Germany. The company picked up the parcel from my house (no one could barely lift!) and it was in Germany within a couple of days! Incredible service and the price was amazing! If I would of went through the Royal Mail it would have been extortionate! Highly recommend and will always be using this company from now on!
14/10/20 by ChloeBee
Excellent website - allowed us to input various sizes/weights to get the best provider to send from Northern Ireland to the Republic of Ireland.
It ended up being Parcel Force and it was delivered in less than 48hrs.
We printed the label at home and dropped it off at the post office next morning and it arrived the following evening - no issues
14/10/20 by Jennie Brennan
great value first class service
14/10/20 by Customer
Nobody came to pick up the package .
14/10/20 by Customer
Amazing so quick and efficient, I wish i discovered this site sooner.. Thank you
14/10/20 by Sarah grace
Great service as usual! Many thanks
14/10/20 by Kelly Myers
Always great rates and reliable service. Don’t know why I never used this service from the beginning of time.
13/10/20 by Customer
Very clear on how your parcel gets delivered very happy with this service
13/10/20 by Miss l gray
The first part of the experience was fine. The package was picked up by a really nice young man. It is the whole tracking lets you down. I try to track the parcel and there is no new entry on your tracking system since the 9.10.2020. I have no idea where the parcel is now
13/10/20 by Karen hussain
Very easy to use website. Good choice of couriers. Good prices
13/10/20 by Jean
GOOD EASY SERVICE CONVEINIENT
13/10/20 by Gerald Edwards
The rate is more about the DPD service. The parcel has been pick up late from local shop than planning. After that the tracking is only available at UK and no more information about the parcel way abroad. Also the parcel has been not delivery or not delivery on time, but I cant find any information. The Parcel Monkey chat was not useful at all. Week later still waiting for any update.
13/10/20 by Elwira
The service and delivery was quick. Paperwork a little difficult to complete.
I did worry as I received a notification that the parcel had been delivered and it wasnt there I arranged to have it delivered. Then I worried. A photo was sent with a message to confirm delivery. However this was to the depot. I think this should be explained better so we know it will be collected again. Delivery was 2 days before scheduled delivered so happy with that.
13/10/20 by Joanne Mulholland
Good service
13/10/20 by Customer
Happy customer
Item delivered on time
Recipient Happy
All as expected
Good service
13/10/20 by Griffs-Scooters
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