We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Forget this if you opt for Royal Mail priority Parcel handed into Post Office Friday Still at high cost not delivered to Australia 7 days later Will never use again Use a courier service like DPD - they do what they say they will do
24/10/20 by ColinBM
Easy to use. Would use again.
23/10/20 by Anon
This company is a total joke as for parcel force also they broke my item I sold on ebay and refused to give me a reimbursement even after showing the damage done to the item im now out of pocket as had to refund the buyer and have a broken vintage jewellery box please dont use this company stay far far away u better off delivering the item yourself ????????????
23/10/20 by Gerlando Crisci
I were learning my experience
23/10/20 by £6.99
Great service, reliable and quick and a good price.
Thanks.
23/10/20 by Karina Fraser
Excellent and fast
23/10/20 by Customer
Another parcel collected, notification of approximate pick up time very helpful and saving me from wanting my day. The driver from DPD was helpful & courteous.
My parcel was picked up Monday morning and delivers in Normandy France on Wednesday; fantastic
23/10/20 by Nick Fairs
Thank you Parcel Monkey. My parcel to New Zealand, which contained a home made gift for my nieces new baby, arrived safely and on time. The online booking process was simple and the labels printed easily. The courier arrived to collect the parcel on the notified day.
It was simple to track the parcel online, and I was able to see that it had been delivered.
As postage around the world has been badly disrupted due to the pandemic, I was happy to pay for a courier service, to ensure that my parcel arrived quickly.
23/10/20 by CustomerMrs Jean Donnellan
Excellent service! Easy to use website and good options for different services. Left my parcel outside to be collected and it arrives on time at destination. Couldn’t have been easier and fantastic not to have to go and queue at post office!
23/10/20 by Annabel Campbell
3 Parcels to India were sent and we had the most harrowing experience ever... you have absolutely no idea of the destination country rules and the result.... delayed delivery, additional customs payment in spite of a Invoice ... Parcel Monkey, you sure need to take a more comprehensive approach and not let customers like us down especially after paying hefty charges for the courier.
23/10/20 by EASWAR PARAMESWARAN
Excellent service.
Best rates.
Highly recommended.
23/10/20 by Claudia
Professional and efficient service will use again!
23/10/20 by Natasha
Good price and good service using Parcel Force to Germany on this occasion.
23/10/20 by Tony Hutchings
As my son lives in Mexico I occassionally have to send packages/parcels to him as I did for my grandsons 1st birthday this week. The present arrived safely and on time just as I had hoped. Well done Parcel Monkey and DPD. A much better result than my last effort with a competitor company.
23/10/20 by Tony S
Excellent service
23/10/20 by Sally
Booked for a collection for Friday and guess what they didnt turn up. Do not take for granted the collection dates with this company. Will not use again, didnt go on price but on the apparent good reviews which I find hard to believe.
23/10/20 by Unhappy D
Very good service
23/10/20 by Tim Gunter
DO NOT TRUST THIS COMPANY. TERRIBLE CUSTOMER SERVICE. LOST ITEM IN ONE DAY AFTER HAND PARCEL TO THE DRIVER. NOR MY REPLY MY EMAIL AFTER COMPLAINT. NEVER EVER USE IT AGAIN!!!!
23/10/20 by Michael
The delivery was unacceptable allegedly driver called at delivery address 11.59 am, claimed no one there and left a card. I found this strange as a business address. The tracking details changed at end of day to say called at 16.59 again claimed no one there and package returned to depot. I contacted the recipient following day and said no card left and address was occupied all day. I was contacted by recipient later that day who said delivery was made because normal driver saw package sitting in depot.
23/10/20 by MR D ETHERIDGE
really fast and efficient
23/10/20 by Mrs Amanda Hordern
Excellent tracked service from booking, collection to delivery of the parcel to France.
23/10/20 by Gaynor Pollard
Every time I use parcel monkey the service is superb. They have never let me down and is always hassle free.
23/10/20 by Mr Robert Terry
Excellent as always
23/10/20 by Ian Clarke
Great service was very pleased
23/10/20 by Ben Butcher
Very efficient and reliable service, offering tracking so that I knew exactly when my parcel was delivered. Also, extremely reasonable price. ????
23/10/20 by Nikki Dennis
Excellent service, hassle free, great prices. Highly recommended.
23/10/20 by Mr Owen
Paid for a parcel to be colleced and delivered overseas. Parcel was returned. No note. After complaining and waiting a week, was given a screen shot of the courier claiming the parcel was signed by the customer. It was not. They then claimed the parcel had been incorrectly packed. It was on a packed professionally. No explanation, no refund, total cowboy service.
23/10/20 by Jamie Smith
Very good just a lack of updates from when the package got to the US until it was delivered
23/10/20 by Customer
Good price, excellent trouble free experience, quick delivery.
23/10/20 by Vic Sowerbutts
Service are great, prices are great, thats why Ive been using parcel monkey since I first started using them.
23/10/20 by Michael Cheng
Everything was done with care and fast. I would definitely recommend this service to my friends and colleagues
23/10/20 by Roman
Simple way to send parcels,
23/10/20 by Mr Laurence Carter
Great service, great price. Always use few complaints
23/10/20 by Paul Douglass
Very easy way of booking the parcel
23/10/20 by Tatiana
Other than the day of the week no timescale could be given for parcel collection. It’s not reasonable to expect someone to be in for 10hours.
23/10/20 by Customer
Fantastic service. 15kg parcel picked up on Monday 10am in UK, delivered to me in France Wednesday midday - what more could you ask for - even as we are in the middle of Covid 19!!!
23/10/20 by Customer
My parcel ended up in Portugal! Should have been in Scotland. Courier were useless.
23/10/20 by Miss Catherine F Fish
Excellent service throughout
22/10/20 by neil --
I have used Parcel Monkey for shipping parcels to the Netherlands during the past couple of years. The parcels/boxes are often between 23kg-30kg. The prices quoted are quite competitive and very reasonable. It makes this service very economical and delivery can be quite quick. Last week I dispatched a box which was collected on a Tuesday from my home and was delivered/received in the Netherlands on the Friday morning.
On an occasion I contacted (emailed via Parcel Monkey account) customer services, they were prompt with replying and dealing with my queries.
My only niggle is that in your Parcel Monkey account you cant seem to delete a payment card you have used (after the necessary payment has gone through and has cleared and parcel had been delivered)).
22/10/20 by Trevor - Ringwood
Excellent service as usual
22/10/20 by Philip Scott
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