We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,416 reviews.
Great service.
11/10/20 by Rosemary
superb service!
11/10/20 by Customer
Great service at a great price 10/10
11/10/20 by Nick Ody
Parcel was sent on time and with utmost care.
11/10/20 by Customer
Perfekt! Danke!????
11/10/20 by John
Postage was cheap, easy and quick to buy. Thats really all anyone needs!
11/10/20 by Andy S.
Everything went well. Only problem was that delivery driver didnt wait long enough for my son to get to the doir6.
11/10/20 by Customer
Got the parcel within 48 hours! Was a bit bashed up but they taped it up so all good.
11/10/20 by Alison Gilmour
Parcel still not there
11/10/20 by Joao Major
Dont bother booking an overnight delivery with these. Booked on a Sunday for a Tuesday collection for Wednesday delivery, parcel was not collected until Wednesday and wasnt delivered until the Friday. When you contact them for a refund for breach of contract, they turn round and tell you next day actually means within the next 5 working days. Monkey is probably the correct term for this company. Dont bother with this middleman go direct to TNT, FedEx or UPS
11/10/20 by carl porter
easy to arrange and swift pick up great service
11/10/20 by andrewe
Smooth efficient process. Thank you
11/10/20 by Amina Malik Gallery
Let down by courier, delivered 24 hours later than paid for.
11/10/20 by KAT SYKES
Sent parcel from UK to NZ. Parcel picked up on a Wednesday and delivered on the following Tuesday. First time I’ve sent anything to New Zealand and was quite impressed how quick it was considering COVID still messing with shipping times.
11/10/20 by Andy
Parcel arrived in 6 days to Qatar from UK, have used them all over Lockdown for essentials and they have been brilliant. Thank you Parcel Monkey
11/10/20 by Customer
Great service for sending a parcel. Gives you all the options available to you at the best price. I will definitely be using them for all my future parcel sending needs.
11/10/20 by Steve
easy and simple to use
11/10/20 by Mr Keith Hutt
Terrible company avoid at all costs. I was quoted £21 to send a parcel to Spain but after I had paid and dispatched it 4 days later parcel monkey messaged me saying they wanted an additional £240 to send it. I obviously refused and they are now returning the parcel but have charged me £16 to return it. They should have returned the parcel free of charge and refunded me for failing the original delivery. Absolute bunch of monkeys avoid at all costs. I never leave reviews but these muppets deserve one. I have resent the parcel to Spain with a different courier for £20 no issues by the way. AVOID
11/10/20 by S Singh
As usual an effective, efficient and easy service to use. Not the cheapest but I have found it to be the most reliable and dependable
10/10/20 by Sandra Richardson
Didn’t find the site easy to use but got there in the end. Otherwise very pleased with delivery.
10/10/20 by Mike Gibbons
Parcel arrived safely & on time
10/10/20 by Customer
Parcel getting damaged need more care while handling
10/10/20 by Mr M
Worked like clockwork
10/10/20 by mr fixit
I have used them a lot and can’t fault the service.
10/10/20 by David Williams
Everything was efficient, and at a fraction of the price I would have paid at thepost office for the same service.
10/10/20 by Lieve Reckers
The quotation process was very quick and simple.
Great service easy to book
Delivery within 24 hours brilliant
10/10/20 by Stephen Ellison
Impressive service every time and easy to book collection too.
10/10/20 by Paul Rogers
Great service
10/10/20 by Customer
Great service and tracked out to Germany.
10/10/20 by Customer
Used it to send a parcel from the UK to Spain. Great value for money. Excellent service and a very smooth procedure. Thanks a lot! Will use again in the future.
10/10/20 by Gosia
Not happy with Parcel Monkey, I booked a very important package as it was essential for it to arrive on time, it was due to be collected by DPD, but no one came for it, I contacted them but all they would say was we can book it in for tomorrow if you want, had I wanted that I wouldnt have paid & requested a next day delivery, I contacted DPD who said PM hadnt booked it in and this was not unusual, so I for one will not be trusting them with my customer parcels in future.
10/10/20 by Elaine
No issues - collection and delivery ran perfectly. Highly recommend - great price and service - well done! 5*
10/10/20 by Mr Round
Quick and easy to use! Thanks
10/10/20 by Customer
Fantastic service
Did exactly what was promised and in a timely manor
Would not hesitate to use this service again. Read one bad review and person must have been unlucky
Thanks again
10/10/20 by Alex McFarlane
All as scheduled.
Great value too.
10/10/20 by Nigel
Collection and delivery all ran to schedule
10/10/20 by Barbara Hodges
Terrible company! Shocking! My item was never delivered then had to pay more money to get it returned. Once the Item had been returned it had been Badly damaged. Parcel Monkey came back to me after 3 months!! Saying they never received a damage report sheet from my customer, my customer never ever received the item and I lost my sale!! Also the online reviews are selective on the main site! Just rubbish company!
10/10/20 by Paulo Da costa
Easy to use. Good service. Will use again.
10/10/20 by Mary Thomassen
The service using DPD via Parcel Monkey was Fantastic ,collected Monday morning as advised (4 heavy parcels) and tracked all the way , E.T.A Friday ,actual delivered Thursday 12:30 pm. Just Three ½ days to a Town OPAVA on the Polish Border . Best Service Yet . Thank You ,David Taylor . P.S. And the cheapest using Parcel Monkey. Easy Peasy ! ! !
10/10/20 by David Taylor
Courier gave me a collection window between 12.00-13.00. Turned up at 17.30
10/10/20 by Customer
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