We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,419 reviews.
Price was so much cheaper than booking directly with the delivery company. Driver arrived early morning to collect my parcel and just after four days it arrived safe in Italy! Will use again for the next parcel.
12/08/20 by Chiara
I have still not received my parcel
12/08/20 by Deborah
All was fine until I received another/additional bill stating the parcel sent was more than twice its actual weight ( which it was not!). This meant more time sending emails etc. On the plus side this was followed by an apology and promise of a refund of the excess charge.
12/08/20 by Michael Ornellas
Fast efficient service
12/08/20 by Customer
Excellent service as always. Thank you
12/08/20 by M.A..
Easy to price parcel up and quick to arrange courier delivery
12/08/20 by DANIELLE KELLY
I was satisfied with the service. Thank you.
12/08/20 by Robert
This is the second time Ive used Parcel Monkey and will definitely do so again.
I needed to send a large heavyish box out to Germany. I sent it on a Friday and it arrived Tuesday morning at a cost of less than £15. The equivalent price using Royal Mail website would have been £60.
12/08/20 by Anna
Everything was right.
Thank you!
12/08/20 by Agnes
First class service
12/08/20 by terry shaw
Was able to post at a royal mail office without any issues. 10/10!!!
11/08/20 by Customer
Picked up from home. Package insured and delivered safely
11/08/20 by David
Parcel Force through ParcelMonkey picked up and delivered on time with no misshaps. Saved a few bob aswell.
11/08/20 by Customer
Excellent service, very well organised
11/08/20 by Customer
great price no problems
11/08/20 by Customer
Very quick delivery as always.
11/08/20 by Customer
Everything went well and the website was easy to navigate
11/08/20 by Judith Shore
Parcel Monkey were good when looking for a carrier for what I needed. When the driver from the chosen carrier arrived to pick up the parcel I asked him if he would check that I’d done everything correctly, he was helpful and friendly. Parcel arrived at the destination on the day given. They both deserve 5 stars.
11/08/20 by P Neville
Excellent service 3 days to Spain, will never use anyone else
11/08/20 by Gary Huckerby
Never a problem, use them all the time
11/08/20 by GH
Fast delivery. Cheap.
11/08/20 by Mr. Nuno Outeiro
Two parcels sent a week ago dpd parcel excellent service parcel force still waiting for it to be delivered
11/08/20 by Laura
Excellent service!Ive never had any problem with sny of my parcel-quick delivery
11/08/20 by P.K
Excellent service
11/08/20 by S Jones
Sent a parcel to Singapore from UK on 4th August on a 2-3 day delivery- still not delivered on 11th August - cost £55.33 to ship - not happy. No explanation from Parcel Monkey. Poor service for such an outlay.
11/08/20 by Sean
Collected on time, delivered on time, what more do you need!!
11/08/20 by Paul W
Huge charge to return parcel to me after being unable to deliver
11/08/20 by Customer
2 days late in collecting my parcel! Now it’s been a week and no tracking information (Only tracking reference but none information!), no idea where my parcel is!!! Rubbish!
11/08/20 by Customer
Used parcel monkey 4 times now and they never fail.. prices are reasonable and quick delivery to Greece, think its about a week to 10 days. Have sent large parcels and shoe box size and Im very happy with the service.
11/08/20 by Marie
I had been using Parcel Compare who turned out to be useless. Moved to Parcel Monkey and they are, so far, great. When you run a business you just want things to run smoothly, especially when you are delivering to customers. Parcel Monkey deliver on time without drama or excuses.
11/08/20 by Jason Bowers
Good service
11/08/20 by Customer
Great service. My packages were picked up at 9.00 in uk on Tuesday morning and arrived at my house in France at 8.00 on Thursday morning!! Highly recommended.
11/08/20 by Julie
Excellent service. Stafford to Dubai delivered 2 days earlier than expected. Well done.
11/08/20 by Mr Alan Wall
Good for price comparison, easy to use
11/08/20 by RUTH CARNEY
Great service reasonable price
10/08/20 by Mr Mark Doherty
Its good practice to insure your items. However, claiming on insurance is difficult and causes immense distress with Parcel monkey more so than other booking agents.
10/08/20 by Customer
I have used monkey Parcel to send packages to a friend in the States many times over the last two years, mainly using Parcel Force. This time I tried Monkey parcels own service as it was cheaper even though it pays out less in insurance. Lo and behold it has vanished and not reached its destination. I will not be using them again.
10/08/20 by Gary Welch
All good ta very much
10/08/20 by Martin
Excellent service. From collection at my door to delivery in France ... 2 days. Extremely satisfied as the package was needed urgently.
10/08/20 by Lilla Fitzwater
great service, easy to do online & very good customer service too.
10/08/20 by markus
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