We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Thieving bas***s! I weighed my parcel on calibrated work scales before posting and they back-charged me an additional £1.51 a week after delivery for an alleged incorrect weight of plus 200gr. Well, two days later ut was suddenly only 150gr, but hey ho, they are so accurate, arent they? I have been called a liar basically and they just said thats how it is. If I could provide a photograph of the parcel being on the scales and photos of me holding a tape measure to the parcel (even though the size was never in question) they might consider going back to the courier and ask them for a statement. Of course we all take pictures of us weighing and measuring our parcels, as this is common behaviour. I asked for proof of their methods, like training records of the staff, calibration certificates of the equipment and maintenance records of said equipment. Guess what I got? Nothing of course. Never ever will I use these fraudster!!! Maybe of of these monkeys should not leave his bag of weed on my parcel when its getting weighed.
05/12/19 by Oliver Hartmann
Excellent service,Would highly reccommend.
05/12/19 by Derek Magee
I gave them my card details in good faith, they decided to overcharge me and took extra money out my account without my consent. Would advise against giving them your details
05/12/19 by Michael
Parcel Monkey is always the cheapest and best service for me.So far always picked up on time and always delivered.Recommended
05/12/19 by Diego
mostly good to great but sometimes let down by the couriers. They do make an effort to sort it out for you.
05/12/19 by Brian
good easy to use website , correctly priced
good value
05/12/19 by neville fisher
Excellent service thank you
05/12/19 by Mrs Joan Dawes
It was not easy to find on parcel monkey a service for pick up and delivery that at a reasonable price. Most of those listed are only for collection or drop off only. Anyhow, when I did, I found DHL. I paid for the parcel to be delivered on the 28th November and I havent received it till now; this is how good DHL are. I am still waiting.
05/12/19 by Mona Whitbread
Fabulous service, half the price and delivered to USA in 6 days during busy period. Delighted and will definitely be my first choice in future. ????
05/12/19 by Angie
I booked a parcel through parcel monkey with parcelforce, the courier lost the parcel so I had to refund the money to the purchaser so I lost a £140 classic mini carburettor, and even though I was promised the postage cost back....I never received it!
05/12/19 by Paul Jeffries
Awesomes. Good price comparison, easy to do and fast labels. Love it
05/12/19 by Customer
Although service was great, there is one improvement I would like to see. Tell the customer if collection will be AM or PM. Having to stay with parcels for collection all day is very inconvenient.
05/12/19 by Goldrobin
Always keep to the delivery dates at very competitive rates.
05/12/19 by Lesley Singleton
Excellent service again
05/12/19 by Customer
Use this service often. Professional and prompt
05/12/19 by R Ryan
Excellent service from start to finish.
05/12/19 by Fiona
Fantastic service - received my parcel very quickly from the Czech Republic!
05/12/19 by Nic
Easy to use website and good prices
05/12/19 by Anthony Leach
Easy to place deliveries with depending on size weight qty and service required. Great that I can get them collected also where possible.
05/12/19 by Corrie Williams
Fingers crossed, nothing got lost but the number of days parcels take is a bit unpredictable - and definitely longer than the three days that are quoted for Germany. Also need to take into consideration that if you take a parcel to the post office after 2pm, it will be sitting there until the following afternoon. But still - the advent calendars arrived with just a couple of days delay!
05/12/19 by Ilse
Parcel arrived in good shape
05/12/19 by William Chalmers
Fast and efficient service,very pleased ????
05/12/19 by Richard Howes
Great price and brilliant service
05/12/19 by Jason
Best parcel service out there so simple to use online.
05/12/19 by Jeanette hall
Complete waste of time shipping a item to Australia, games console has a internal battery just like a laptop or tablet. Contacted DPD who said yes no problem it is the same as a laptop / tablet etc with a none removable battery so we can ship it but on a none compensation basis DPDs own page on prohibited items for Australia does not list the item i was sending as prohibited and their customer services says its fine. Parcel monkey will not ship this as its apparently restricted and refuse to refund the original payment, charge a admin and return for the parcel also . Parcel monkey says restricted yet DPD says otherwise, parcel monkey just refer you to their terms which seem to be different to the actual courier they use. I wont be using them again and certainly would not recommend them.
05/12/19 by prolink3c
courier wouldnt take my parcel at the first time of trying, came back next day and took parcel, a week and a half later parcel not been delivered, cant track it, parcel missing contacted parcel monkey no reply, contacted again and told would look into it, this was in the morning end of the day still waiting on a update
05/12/19 by Customer
Great service easy to use
05/12/19 by Customer
I would never give 1 star ! One hand does not know what the other is doing, first advised the address was wrong then advised " customs form needed ! From UK to Spain ! Private documents car documents Christmas presents and daughters bday presents, this is not just a small package its 2 LARGE BOXES and they cannot be found, their communication/handover to delivery company is shocking. The parcel monkey email gives the impression that the collection is finalised, and their emails say "Please dont attempt to contact the carrier directly as they wont be able to help with your enquiry", but in reality the collection has not been finalised, and you need to contact the delivery company directly to confirm date/time of pickup.DO NOT TRUST THEM WITH YOUR ITEMS AND CLEARLY THE CS IS NOT IN THE UK
05/12/19 by Kelli F
Considerably less expensive than Parcelforce, despite being the same service, and delivered within 24 hrs, just as advertised. Whats not to like?
05/12/19 by Stephen Hall, Rossendale
Excellent the quickest my parcel has ever gone from GU12 to AB postcode I am very impressed and have been telling everyone. Will send parcels more frequently now.
05/12/19 by Alison Goddard
Cheaper rates for Parcelforce using Parcel Monkey. Can drop off at a post office or have it collected. Easy to use, especially with saved addresses.
05/12/19 by Customer
Simple to use, inexpensive and very quick service door to door. Well done!
05/12/19 by Anita Williamson
Great deliveries♥️
05/12/19 by I Mav
Seems like a good search engine to find the best price, but their communication/handover to delivery company is poor. The parcel monkey email gives the impression that the collection is finalised, and their emails say "Please dont attempt to contact the carrier directly as they wont be able to help with your enquiry", but in reality the collection has not been finalised, and you need to contact the delivery company directly to confirm date/time of pickup. In future, I will skip the middle man (parcel monkey) and go direct to the delivery company. In my experience, parcel monkey just add an extra layer of confusion.
05/12/19 by Brian Foley
Excellent delivery service
05/12/19 by Otuoh Serebour Sophia
A 2 days confirmed delivery took 8 days. Never expected such a delay.
05/12/19 by M Nair
Perfect all round service/price used now 4 times within a few weeks would recommend Parcel Monkey.
05/12/19 by David
No problem No problem
05/12/19 by Customer
I have been sending parcels to Greece vis Parcel Monkey for the past few years and have received excellent service from them everytime so I can definitely recommend them to anyone thinking of using their service.
05/12/19 by Jackie Scott
I paid £13 for delivery to Ireland as I needed the parcel to get there within 2 days. It got delayed for 3 days so although I posted it early Thursday morning it didn’t arrive until the following Wednesday.
05/12/19 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
