We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Good, simple service for most parcel types particularly in UK and EU. Wider international shipments are worth shopping around for better rates/options however.
05/12/19 by Andy
Always good service
05/12/19 by Alex
Used parcel force 24 and dropped off at post office. Easy to use and good price. Parcel delivered next day as expected.
05/12/19 by Anne Jennings
Great prices! Excellent service. 100% recommended.
05/12/19 by Customer
Parcel delivered safely and quickly to a difficult destination
05/12/19 by Customer
We have sent two parcels and lost one of them. tried various ways to make contact but had no responses. Awful
05/12/19 by Louise Clark
Good parcel service with a cheap insurance
05/12/19 by Mohammad
One of the very few couriers that deliver to the door when they say "door to door delivery",really fast ,faster than expected actually,and great comunication skills.the courier phoned the receiver for delivery!! so impressing! this is the company i will be using from now on:)
05/12/19 by Bosquito
Very poor service. I booked my parcel to be collected the next day. The courier was DX I was informed my parcel would be collected between 8am & 6pm.I waited in all day for it to be collected and no collection! I contacted Parcel Monkey to complain and no excuse was given. I lost business staying home. I asked for an immediate refund only to be told it would take 3 to 5 days. I booked it through another company. I will never use parcel monkey again!
05/12/19 by J MOLD
Excellent service and competitive prices
05/12/19 by mr abu Abdullah
Perfect. 6kg to New York 2.5 days
04/12/19 by Rob
1 star is too much for the service I received as I booked a next day delivery on Monday for the driver to collect on Tuesday for NEXT DAY DELIVERY.....The time I was given for collection was between 13:43 and 15:43 but by 6pm no driver and my office was now closed. Then next morning today Wednesday I email to ask what was going on and I get the reply saying our driver was refused the collection by Robert ...who the hell is Robert as he doesnt work in my company so my taking is that the driver decided he couldnt be bothered collecting it and told lies. I lost a new business customer due to the parcel going to be delivered too late for their need and all I get back is lies and excuses. I will never use Courier or recommend them again!!!.
04/12/19 by Margaret Currie Dunsmuir
Great service . No issue ! Delivery was fast ! Happy days
04/12/19 by George
Very straightforward process!
04/12/19 by Mr K P
All as it should be, well done Parcelmonkey!!
04/12/19 by Derek
Great prices , quick delivery and kept informed via email and tracker to see where your parcel is . Would definitely be using parcel monkey again !
04/12/19 by Sue W
FABULOUS!!
Have used several times; they do all the work and come up with the best price!
Highly recommend.
04/12/19 by Jill
Fast and reliable service.
Driver who came to pick up my parcel was in time and very polite.
Parcel arrived intact and efficiently.
04/12/19 by Customer
Accurate comparison site, good information and very easy to choose a service and use it.
04/12/19 by Troy
Great reliable and reasonable prices
04/12/19 by Steve Hornett-Smith
Id rate zero stars if possible. Shockingly poor service. 14 days after dropping the parcel off I was informed it was to be returned! However I was offered 3 options - a) collect the parcel from Southampton b) pay over £12 for it to be returned to me c) Allow the parcel to be disposed of. I chose b) but fail to see why I should be paying for the incompetence of the delivery company (DPD). I uploaded the contents details and they were shown at drop off and now Parcel Monkey are saying they cant refund me even though they havent fulfilled their obligation!
04/12/19 by Shockingly bad service!
Hassle free experience so far using a range of services.
Very pleased.
04/12/19 by Customer
i had sent a letter (with some original receipts attached) through Parcel Monkey (using Parcel Force) from London to Frankfurt (Germany) which should have reached its destination within 3-4 days. After 3 weeks, I realised that the letter hadnt reached its destination. Upon inquiry, Parcel Monkey said it had been misdirected but is now well on its way. another week later, they came to me saying I hadnt provided a customs invoice which declared the value of the content (for a letter!) and hence it was stuck in German customs. I tried to explain them various times that a letter (a mere piece of paper I printed on my home printer) has no value – and as proof of this, Parcel Monkey didnt offer the button to print a customs declaration/ invoice. Now the letter is still stuck and Parcel Moneky keeps coming back to me that an invoice is required. This is completely pathetic. Now I am about to lose my original receipts which I need to get reimbursed for expenses. For mere incompetence of the service providers...
04/12/19 by Marc Steinlin
They always find me the cheapest curior
04/12/19 by Michael Brogan
Best quote for a non standard size parcel to be sent to Europe, will use Parcel Monkey again.
04/12/19 by julie
alas did not deliver on the day they originally said they would
04/12/19 by Olivia Fetherston-dilke
Further to my previous review - 74 days after the parcel was collected from me it was finally returned! However I was offered 3 options - a) collect the parcel from Southampton b) pay over £14 for it to be returned to me c) Allow the parcel to be disposed of. I chose b) but fail to see why I should be paying for the incompetence of the delivery company (DPD). I have requested a refund from Parcel Monkey but they tell me that because I didnt pay for insurance I am not entitled to any refund. Should I have to insure against incompetence??
04/12/19 by Jenny Davies
Worst service. in the site mentioned DPD Air classic (3 to 6 days) and DPD Air express (2 to 4 days). so I paid for DPD Express delivery instead of classic . but now more than a week completed still it didnt reach India. I wont recommend anyone to this poor service. waste of money. I bought carton box and in the box size clearly mentioned the size. After sending the parcel they are saying your box size are bigger and weight also increased( my parcel correct weight was 2.7kg but I have put 3 kg(200 gram extra even though my parcel was 2.7kg) for safety but they are saying when the weight 3.5kg) so please pay 1.89 pound extra. I surprised /wonder how carton box can be changed ? its just cotton box and not a magical box.
04/12/19 by Tamil Selvam
Good reliable service.
04/12/19 by Mrs Jean Steer
Good value for money and delivered when promised
04/12/19 by Brian
Excellent service good to be able to compare prices. Did you last year for overseas and uk and both services were excellent.
04/12/19 by Pau
the cheapest quote among all the parcel companies. filling the declaration form for custom and then printing the barcaode etc was straightforward. There is a collection point near us so it was easy. The parcel arrived in due course. Happy customer and will use again.
04/12/19 by Mrs Wai-Lan Liu
I simply could not be happier with the system that Parcel Monkey provide. Easy to input information, easy to print the labels, easy to drop&off or get the parcel collected. Oh, and it is so fast! Two days door-to-door from the North of England to Southern France -remarkable. Used the service for four years and will continue to do so.
04/12/19 by Ben
easy to use, taking and tracking worked ok, cost seemed fair
04/12/19 by Bernard Caddy
Excelelnt service as always from Parcel Monkey
04/12/19 by Neil
Simple to use, great way to get domestic and international labels cheaply and quickly
04/12/19 by Nick Walker
Pick up on time delivered on time excellent service and not expensive
04/12/19 by Customer
Very gooddddd
04/12/19 by Customer
Pretty poor really still not delivered item sent over a week ago and not very cheap either if busy should get a message to say delayed rather than having to chase for 20 mins on phone to find out whats going on
04/12/19 by Stephen Myles
Good communication, fast and affordable service ????
04/12/19 by Sharelle Vandborg
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