We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
It takes to long to deliver a parcel
06/12/19 by Leonie Schreiber
Fantastic quick service. No complaints at all.
06/12/19 by Gillian
A lot cheaper through parcel monkey if sending worldwide really happy with service
06/12/19 by MRS AMANDA CLARKE
2 out of 6 parcels not delivered next day which was selected and paid for. communication really bad
06/12/19 by diana white
Very happy, no complaints
06/12/19 by mr THOMAS HALEY
Just been sent a bill for an extra £50+, on a circa £20 parcel, apparently the parcel was bigger and heavier than we said, despite being measured and weighed. The invoice explaining the extra charge bore no relationship to the charge or our parcel. Obviously going to dispute this one, but they say they will just take the money from my card. Never again.
06/12/19 by Denise A
easy to use and good price
06/12/19 by jeremy holland
Extremely satisfied with the online service. Simple, easy, affordable and most importantly reliable with different delivery options available.Will definitely recommend and used again in future.
06/12/19 by Steven Kok
All seem to be going well until I took my parcel to the post office. Only to be told that because my parcel was been delivered by Parcelforce I couldn’t leave it there but I had to take it to the Parcelforce depot which from where I live in Manchester is 15 miles away. I emailed Parcel Monkey to let them know this and that I felt mis-informed. To date I have not had any acknowledgement from them. So please beware a Parcelforce parcel HAS to be taken to the depot in your area and not the post office.
06/12/19 by Barbara
Brilliant fast service and the website is easy to use. Always our first port of call for sending parcels!
06/12/19 by Andy
Excellent as always, consistent and reliable
06/12/19 by Customer Edward
Great service, great price to the REP OF EIRE
06/12/19 by Lorraine
Another easy and prompt service, shame US customs can’t be as efficient.
06/12/19 by Rob
Always easy to send parcels to Canada using Parcel Monkey but can never work out how the weight is calculated. I weigh my parcels and measure them, am given a price then a week later get an email saying the weight has been calculated differently and I have to pay more - usually £30 - £40 more.
06/12/19 by Customer
All seemed good upon arranging the collection online, but then to be told by the courier company when they phoned that they did not have my pick up address and couldnt therefore collect on the expected day just let everything down - needless to say I wasnt impressed!!!!
06/12/19 by Mr. David Mortimer
Total waste of time. Had to contact twice to get label then was left for 20min waiting for a reply on the chat service. Didn’t send a QR code so had to hunt down a print shop to get label when could have booked direct with Hermes & done it all in the shop in 5mins. Never use again!
06/12/19 by Ren
Perfect and best prices for my parcels to Southern Ireland
06/12/19 by Ann
Good prices, fast and reliable ! Good customer services. I used them mainly between France & UK to ship small and large parcels as well. Always been very happy
06/12/19 by Marc Phlip
Great company for using to send parcels abroad.
06/12/19 by Tracey
great service no problems.
06/12/19 by Ray Long
Very happy,thanks.
06/12/19 by Alan Johnson
I paid for a next day service on Tuesday. By Friday morning it was still not delivered. When I try and contact you , you are not interested.
06/12/19 by Customer
Good service, easy to use and affordable. Parcel delivered but it took 6 days. Would recommend.
06/12/19 by Customer
Efficient responsive service. Excellent as always.
06/12/19 by Kate
Do not recommend using parcel monkey at all. My parcel arrived shattered, with FRAGILE written everywhere on the box. Now I would clearly be entitled to some sort of compensation as stated on the website before placing my order but they do not respond to emails and they do not have a phone number to call. Absolutely appalling service! Do not use them, waste of time and money!
06/12/19 by Lisa Baschi
My package arrived completely shattered despite being wrapped in tons of bubble wrap so not sure how they handled it after it was collected for me. So I am now not entitled to money from what o returned and paid for a courier too. Very much out of pocket.
06/12/19 by Katherine
Very easy indeed. Spot on with uplift and delivery
06/12/19 by John
Cheaper than direct. Easy to print labels st home.
06/12/19 by bRIGID
very good and prompt service
06/12/19 by D Norris
Good value service and prompt customer service response when problems with deliveries
06/12/19 by Julie
Package arrived mostly no problems. Looks like DPD bashed about the package a bunch, but thats not exactly Parcel Monkeys fault, thats DPD.
Saved me about £30 compared to sending it via the post office, and I suspect sending abroad with anyone you would need to expect damage so thatd probably have happened with Royal Mail too.
Never actually sent abroad before, but it was nice and easy through Parcel Monkey.
06/12/19 by Andrew Roberts
best parcel service i have used in 15 years,prompt,quick service,great value
06/12/19 by David Brian Bath
Parcel monkey say hey only use couriers they can trust. The subcontractor they use to pick up my parcels , DX , seem to be a particulary bad one. That is poor qualty control on behalf of Parcel monkey. The subcontractor never turned up to pick up the parcels and a lot of bad excuses when you contact them. Reading DX rewiews I can not understand why Parcel monkey want to use them. They probably have gone for price rather than quality.
06/12/19 by Anders Larsen
Good service, had a bit of a problem with a pick up but was sorted promptly.
06/12/19 by Ethel Robertson
Quick delivery, all the paperwork sent and used. Arrived within 10 days of sending
06/12/19 by Customer
After spending the past few weeks trying to get compensation from this company for services I paid for and they failed to deliver I would strongly recommend not using them Their customer service is useless and they hide behind T&Cs when the issue was clearly their fault I saved a few pounds but delivery was late and wasted time and effort communicating with them
06/12/19 by george robertson
Not every good still waiting to hear if it has been delivered
06/12/19 by PETER
I sent a 6kg parcel from Scotland to Sydney it got picked up from my house on Friday lunchtime and was in Sydney by Tuesday.
Fantastic service ******
06/12/19 by Mary from Stirling
I have to say that I was very impressed with the service - both the chosen courier (Parcel Force 48) and the Parcel Monkey Customer Service Team (especially Eshna and Amy) who helped me to rectify my mistake.
Great, stress-free experience and will definitely use Parcel Monkey again.
05/12/19 by Sandra Abumchi Onyewumbu
Easy to print label, great instructions went for a delivery company who picked up my parcel it weighed nearly 20kilos got it insurance aswell just in case and for £18 Delivered to the south of France it’s great value and allows me to send lots more stuff to my sister and brother in law in the south of France by the way the parcel took 4 days in total will be using again next week
05/12/19 by mr philip abrahart
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