We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Parcel collected from senders address on 25/11/2019. Arrived at delivery agent Milan on 28/11/2019 and HELD allegedly due to insufficient address. GLS initially stated that the driver had erroneously copied the delivery address to his log/delivery listing.Contacted another courier given Italy number for GLS - 3902334521 and new tracking number - 98395403710. First call to Italian recipient resulted in provision of alternative number, alternative number timed out after 3 minutes, this occurred with yet another alternative number. Recipient ultimately advised to e-Mail GLS following which a delivery date of December 3rd was agreed. Initially GLS required the recipient to collect the parcel from GLS offices but recipient refused. Parcel duly received on 3rd December, address labels (2 were displayed on the parcel) clearly legible and correct. The delivery address is a well know commercial property (a popular local bar) on a main street. Opinion of recipient is that the GLS driver could not be bothered or was enticed by the declared contents of confectionery. The experience was exceptionally frustrating and time wasting. It was not made easier by the fact that all communication was in Italian - I am one of the lucky ones as my daughter is a fluent Italian speaker. I will however continue to use another courier and Parcel Force in the hope that lightning does not strike twice!
04/12/19 by John
First time i used this service to send a parcel.
it was very easy to do and good service.
04/12/19 by Harsha Pitrola
It gives you 1 hour slot so you can plan the rest of the day. Other like Parcerhero makes you stay at home from 9am and up to 6pm and if the van driver for whatever reason cant do it that day as it was my case, thats a bit too upsetting. I cant work out why not all of then offer the one hour slot, its massively useful.
04/12/19 by Manuel Gómez
3 days delay with picking up my parcels after I had dropped off at post office but after that everything went smoothly and my packages were delivered within 4 and 5 days from UK to Hungary.
Next time I will use them again, overall I am happy with the service.
04/12/19 by Melinda Dr Borzon
I usually send my parcels to Australia by Royal Mail, but after getting quoted £58 for a small parcel I decided to try Parcel Monkey and Im glad I did. My parcel cost me £26 and it got there in 7 days. I was able to track it every step of the way and I am delighted with the service. I will definitely be using them again and have no hesitation in recommending them to others. Well done Parcel Monkey.
04/12/19 by Christine
2nd time used the monkey, excellent service and reasonable prices.
04/12/19 by PAUL BRANKIN
Cheap and cheerful
04/12/19 by Daniel Uhlemann
Always reliable! Will always choose Parcel monkey!
04/12/19 by Margaret Welling
Very easy process from the computer to the collection
04/12/19 by Customer
Good value, easy drop off, extremely rapid delivery & good communication en route
04/12/19 by Carolyn Jones
Excellent service
04/12/19 by Vanessa
Parcel was not delivered and still waiting for answers. Parcel Monkey not taking ownership of the trying to resend my parcel as they want courier to do it. I paid Parcel Monkey direct and they should be solely responsible to make sure my parcel is delivered.
04/12/19 by Robert Carr
excellenet service
04/12/19 by Michael J Ellis
Good experience,fast ,secure and cheapest shipping
04/12/19 by INAM UL haq
Very straightforward process and competitive price making it really good value. Parcel delivered to New Zealand within advertised time. Cannot fault service.
04/12/19 by Graham
Great prices and variety of delivery services available. Easy to follow instructions, an excellent service. Thanks Parcel Monkey!!!
04/12/19 by Julie
Excellent service and collected when they said they were going to!!
04/12/19 by Matt
Easy to use, quick, reliable. Very happy
04/12/19 by Alli McDowell
Quick pick up and delivery first time using service really helped door to door service gladly use again
04/12/19 by Customer
This was the first time I have used Parcel Monkey and I am very happy with service. I will definitely be using this for all my future packages.
04/12/19 by Susan
Happy with service. Fast delivery
04/12/19 by Msq
Really please with Service very fast and Fair and competitive pricing
04/12/19 by Kuldeep cheema
Fast delivery, parcels arrived in a good shape.
03/12/19 by Customer
Parcel easily dropped off at the local post office and arrived on schedule. Completely satisfied.
03/12/19 by Customer
Used Parcel Monkey on a few occasions now and they are fantastic! Highly recommended!
03/12/19 by JM
Excellent service easy process for me as I’m not all that good on internet but found ir quite easy was good experience
03/12/19 by Customer
Simple to use website, good choice of different services.
Use every year to post Christmas parcels.
03/12/19 by Rachael
Parcel was late and delivery driver could find the destination address two days in a row.
03/12/19 by Customer
Very prompt and reasonably priced service.
Use them all them time to send to Copenhagen, posted on wednesday arrive on saturday morning.
03/12/19 by Sue Andrews
Honestly such good fast service extremely reasonably priced also will definitely use again. Perfect for heavy goods and over seas
03/12/19 by Customer
Excellent service
03/12/19 by Keith Clarke
Great way to post parcels ! Fast and easy to use !
03/12/19 by neil mc ivor
Simple and easy to find the best price online.
03/12/19 by Sean
The best price and great service.
03/12/19 by Dan
Helpful, efficient. All went perfectly.
03/12/19 by Ian Thompson
Highly recommend. Easy to use and better prices that going direct to companies!!
03/12/19 by Kayleigh Sumner
Parcel was collected from our local Post Office and had left the UK and was heading to USA within 24 hours. Delivered with 4 days including a weekend. Can’t fault the overall excellent service.
03/12/19 by Mr Robert Hawkins
Will use these guys again
03/12/19 by Customer
I have used Parcel Monkey several times to send the same sort of items and,until this last time,have had no problems This time,however,the carrier Courier lost/stole my parcel which contained an audio product. Parcel Monkey appeared to be on the case for almost 2 months when they then informed me that the insurance for this item was invalid. I am not aware of being informed of this before and in any case the item insured was similar to previous items sent which had they had not declined to insure. My personal recommendation, therefore,concerning Parcel Monkey and Courier is do not assume they will be there for you when you need them.
03/12/19 by Mark Westley
All went well ..my return was returned and all happy
03/12/19 by A Harwood
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