We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,510 reviews.
All went well ..my return was returned and all happy
03/12/19 by A Harwood
Easy to use and very reasonable on price
03/12/19 by C Miller
It was a very easy stepped online process to organise collection and shipment of my parcel.Confirmation by email immediate which made it very reassuring as a new customer to Parcel Monkey.
03/12/19 by SEAN DAWSON
Good service
03/12/19 by Customer
We were always able to get best prices for postage here that tremendously helped our business and helped us remain competitve.
03/12/19 by Customer
I am so disappointed!! I sent a parcel to South Africa on the 16th of November as a gift for my sister and her family and it has still not been delivered to the consignee!! Parcel Monkey staff did very little to get in contact with the courier,chasing it up, in fact they only did so whenever I chased it up with them. They have taken no responsibility for the lack of communication or the fact that the parcel to date is still undelivered. They now want me to pay in order for my parcel to be returned or for my sister to pay in order for them to release the parcel!!!!
03/12/19 by Riana Kok
All very efficient, speedy pick up and delivery
03/12/19 by PA
Would have been 5 stars as usual but my parcel was not uplifted on the first date confirmed.
I received no message to my phone to confirm the uplift and was unable to track as of course, parcel not uplifted.
After the cut off collection time of 6pm I had to re-book.
03/12/19 by Fiona Humpage
Sent my correctly labelled parcel to Slovakia instead of Germany, then refused to fix the problem. We had to arrange our own courier at our own expense. Parcel Monkey then refused to give us a refund, said it was our fault for labeling the parcel wrong. When shown an image of the correctly labelled parcel they offered a half refund not even covering the original cost of the courier let alone our costs to recover the parcel and to placate the angry customer who did not receive the parcel.
03/12/19 by Customer
Great company, would recommend.
03/12/19 by Kerry
Parcel from n Ireland to Australia delivered tracked all the way and signed for in 7 days
Excellent and quite reasonable service
03/12/19 by Matt
Very efficient and swift service.
03/12/19 by Mrs Mary Hutchison
Exactly as promised, delivery arranged and carried out with good efficiency.
03/12/19 by Mr Bob Lee - Thematix Stamps
excellent service, arrived when it should have done and at a reasonable price, just as before when I used them. Thank you
03/12/19 by Lynda Bezant
Easy to use, fast and reliable service.
03/12/19 by Customer
The letter was delivered yesterday (on the date promised), however when I looked on the tracking yesterday it showed that the recipient refused delivery of the item, despite the recipient confirming to me that she had received it. When I look today, it now shows that the item was delivered and signed for.
03/12/19 by Customer
Straight forward process, good selection of different services and prices.
Very useful.
03/12/19 by Adrian Ellis
Really impressed! Easy to use and very quick
03/12/19 by R Melville
Simple way to get a parcel to where you want, it was seamless from start to end. Plus excellent value.
03/12/19 by Rosemary Sims
Great same day delivery sourced through Parcel Monkey - no issues and timely delivery
03/12/19 by Jenna Davies
excellent service
03/12/19 by Mrs Janette Mclelland
Paid for a collection before 10.00 - its now 10.45 and guess what no-one seems to find our details despite paying for this service !! Sorry, cannot recommend Parcel Monkey .....
03/12/19 by Mrs Frances Wood
We needed a next day delivery before 9am! Parcel Monkey managed to highlight the best option. Well done!
03/12/19 by Genius Within
Quick and easy to arrange. Fast delivery excellent service
03/12/19 by Irene Harvey (carpking1010)
Great service, picked and delivered on time.
Welldone.
03/12/19 by Mr D Harper
Did the job, would use again.
03/12/19 by Amanda
Amazing service regular costumer due to the service that they provide. Very very happy overall ????
03/12/19 by dlawar balaky
Was very pleased, very efficient. Will definitely be using in future.
03/12/19 by Customer
I have send two items both unusual sizes and parcel monkey was the only site I could find to do the job at a reasonable cost
03/12/19 by Eric
My first time using parcel monkey & I found the process very easy.
My only negative is you have to completely say what the items are in the parcel, spoiling it for the recipient when its a gift.
03/12/19 by Tanya Evans
Good service, exactly as promised. Kept me informed every step of my parcels journey. Will definitely use again.
03/12/19 by Customer
Very good system but complicated with the information you require.
03/12/19 by Customer
If only the delivery was as quick as Trustpilot asking for a review, awaiting delivery.
03/12/19 by Graham Ivany
Easy to book, easy drop off and prompt delivery
02/12/19 by Deborah
Paid for Saturday Parcel Force Delivery. c£30 as apposed to the £1.50 large letter it would have cost me as I needed the item there the following day. Last minute customer order for a wedding. Parcel Force didn’t bother to deliver, refused to talk to me as the postage was purchased via a third party(Parcel Moneky). The order subsequently missed the customers wedding so had to refund the c£120 order, Parcel Force refused to talk to me about it, Parcel Monkey support are yet to reply. Currently out of pocket £30 postage, £60 production cost and the profit from the sale. And my customer was let down for her wedding. Be careful as support is limited when buying via reseller.
02/12/19 by Stephen Matthews
An excellant service. Parcel collected on the Wednesday From th UK and was delivered to France on the Friday morning.
Highly recommended service
02/12/19 by Lorraine L
I cant complain about the pricing, excellent, but I made a mistake and asked for help in sorting my mistake but no response at all. Even if you cant help it shouldnt stop you from replying.
02/12/19 by keith badder
I use parcel monkey a lot, always great service, can’t fault it !
02/12/19 by Mindi
So far so good very simple and convenient guaranteed the cheapest price wish I was aware of parcel monkey before now
02/12/19 by Russell Stalker
An easy to use fast service. Professional and no nonsense.
02/12/19 by Jen
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