We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,510 reviews.
Really easy. Booked and collected on time and delivered on time great service
01/12/19 by Customer
Sent a parcel to our son in California on a Monday and it arrived on the Friday of the same week. Great price compared to other parcel services. Will definitely use again.
01/12/19 by Mr Nall
Highly recommend
01/12/19 by Tash Scott
Very bad service I way to contact parcel monkey. Sent a parcel but was not given An airway bill. How are they suppose to deliver in Senegal. Paid £100 for this and the content is quite a lot of money too. Parcels is still In Senegal but as there is no airway bill they can’t deliver the package.what kind of stupidity is this? Never going to use you again a waste of time and space ! Parcel sent on the 21st nov and today 1st December !!!
01/12/19 by Amy Ndaw
Easy to use, best place to compare prices & book
01/12/19 by ella pennyfather
Item was collected and delivered as expected . A excellent no hassle service
01/12/19 by ianpdodd
I have send parcel from Uk to Latvia. My brother got parcel in a 4 days. I was very surprised. Will use it again.
01/12/19 by Customer
make your tracker system better
01/12/19 by Customer
Parcel has been confirmed lost by Hermes but parcel 2 go said the investigation can take 14 days. Hermes have closed the case saying its lost
01/12/19 by Ryan quinn
Could not be easier
01/12/19 by Jon Holden
Always use Parcel Monkey especially for parcels that need to go overseas. Never had a problem. Easy to book, they have never missed a pick up and always delivered on time. Much cheaper than Parcel Force or the other carriers. I have even stopped people in the post office sending parcels and told them to use Parcel Monkey and would recommend to anyone.
01/12/19 by N A Mott
took a while to arrange but the service was first class
01/12/19 by Customercliff
Bad customer service, once something DIFFERENT occurred during transit , theyve been at no use in sorting it out, then they went from failure to another failure and eventually rejected a damage claim. So on a single simple delivery Ive been off pocket 30 quid in roaming the parcel and another 120 loss for damage . And many many hours of messaging Parcel Monkey customer service. Wont use them again.
01/12/19 by Gabe V
Excellent service as usual.
30/11/19 by Lyn Lambert
The parcel got to destination very quickly and booking was easy.
It would be great to have a shorter pickup slot communicated on the day.
30/11/19 by Customer
Best service so far.
30/11/19 by Customer
Been using Parcel monkey for a year now and so far no major issues. Few slightly delayed packages, but nothing that they could influence, so well done!
30/11/19 by Jackie O.
The chap who came to pick up my items was friendly, polite and helpful. Price was good so Thank you. I would recommend you and will use you again should the need arise.
30/11/19 by Mr marie McCarthy
Always excellent service and excellent prices! Will definitely continue to use Parcel Monkey! A+
30/11/19 by Nikolay Kolev
Rubbish use Hermes
30/11/19 by CustomerDaz
Excellent service!
30/11/19 by Anna
Worked perfectly. What more can I say?
30/11/19 by Nick
Very good service & cheaper than most. only problem i had was that the barcode wouldnt scan but managed to get it sorted at the post office. overall very pleased with the service.
30/11/19 by markus
Great service, found the exact company available to transport a 12kg weighted parcel at a good cheap price. Well done!
30/11/19 by Mark Parry
Rapid delivery and parcel arrived safely and in good condition.
30/11/19 by peter
Parcel collected at about 1700 hours on Monday 25th DEC Finally delivered on THURSDAY 28th at 1200 hours !!!! Very dissapointed
30/11/19 by John franklin
All aspects of the process, booking , collection, delivery were completed efficiently and within the projected timeframe.
30/11/19 by PMH
Parcel Monkey is an excellent service. Very Happy.
30/11/19 by JANET BUCHANAN
Excellent service.
Sending from the north of England and receiving the parcel in central rural france with the 48hr service.
????????????
30/11/19 by Ent Barlow
First time user if this service. Impressed from start to finish. Parcel arrived UK to Turkey in less than a week. Will certainly use again. Excellent service.
30/11/19 by Carole Wylde
very good service
30/11/19 by Customer
Easy, cheap, good. Anything else? (-:
30/11/19 by Andras
It is sad to spend Christmas without my daughter & grandchildren, but I put all my faith in you to deliver their Christmas presents from nanny & grandad , fast and efficiently I cannot Thankyou enough.
Merry Christmas & a very prosperous New Year.
Thankyou again
Definitely recommend to family & friends
30/11/19 by Sheila
Very good service!
30/11/19 by Michael Grierson
Extremely impressed with the service. Not only was my item delivered to Greece in record time, it was carried much cheaper than other providers.
30/11/19 by Mr Paul Sheridan
Excellent service. Parcel collection and delivery with no hassle and arrived in perfect condition.
30/11/19 by Mr J Dunn
Extremely simple to use & cheapest price...would definitely use this service again
30/11/19 by Unhappy Bellway Customer
great service.
30/11/19 by Customer
I already paid my all charges for the parcel from my side but from the destination side they are asking more money to receive the parcel. Which is ridiculous!
30/11/19 by Customer
Very straightforward. Input destination, weight and size and the options appear. Select preference, in my case a drop off at the local post office, and the labels are provided for you.
30/11/19 by Roger Scrivens
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