We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,512 reviews.
I already paid my all charges for the parcel from my side but from the destination side they are asking more money to receive the parcel. Which is ridiculous!
30/11/19 by Customer
Very straightforward. Input destination, weight and size and the options appear. Select preference, in my case a drop off at the local post office, and the labels are provided for you.
30/11/19 by Roger Scrivens
Was supposed to be delivered in a maximum of 5 days. Been nearly 2 weeks and still not delivered. They asked for the address again even though it’s exactly the same as what’s on the parcel. Awaiting full refund once it’s been delivered.
30/11/19 by Customer
Pain-free, cost effective and efficient
30/11/19 by Mr Russell J Sadler
Reliable as always.
30/11/19 by Andrea Berthauer
First time using Parcel Monkey and so far pleased with service.
30/11/19 by P Matthews
Terrible service. Hide behind T&Cs Best off buying direct from courier - at least you have some recourse with them.
30/11/19 by Dan Hockley
Good service but a lot seem to arrive a day later than stated
30/11/19 by Mr D Cooper
Great value and reliable company.
30/11/19 by Daniel
Does what it says on the van
30/11/19 by john percival
Good postage options and prices, plus you can try different options before buying
29/11/19 by Matthew Wright
Did exactly as required. Collected parcel, delivered to Europe in 2 days. Cheap.
29/11/19 by Customer
Dropped my parcel at our post office Thursday 21st Nov 4pm my parcel arrived intact to my daughter in California wed 27th Nov so really brilliant service always use parcel monkey no worries
29/11/19 by Carol cazzy
Great service as usual
29/11/19 by pixie
Dropped parcel Friday evening, it was delivered Monday morning. Excellent service.
29/11/19 by Customer
Really easy to book, very reasonable price, very quick collection and delivery.
29/11/19 by Corinne Williams
Easy to use. Better service sending parcels from UK than into, but overall, great!
29/11/19 by L Goodwin
Excellent service for good price.
29/11/19 by Sia Pesian
The recommended way to send your parcels with options to suit
29/11/19 by Karen
Great service and good communications
29/11/19 by Customer
Dropped off locally, easily and quickly. delivered speedily and arrived safely in good condition.
Thankyou
29/11/19 by David H
Excellent service parcel took 3 days from uk to Denmark have used
Parcel monkey a few times and always satisfied even when a parcel
Came back to me they sorted the problem very quickly
This is a really reasonable way to send parcels abroad
29/11/19 by Jo walker
Excellent. Easy to book. Email and text notifications all the way through. I used DHL and it was the best courier experience I ever had, super fast and helpful service. The delivery driver went out of his way to deliver to my workplace after he phoned me because no one was home. He did not have to do that but was so kind and delivered same day to my work address. Lovely and would recommend to anyone 100%
29/11/19 by Margarita
Parcels were delivered within the time stated and were undamaged. A very good price too so I am really pleased and will use again.
29/11/19 by CF
Great and fast delivery
29/11/19 by Customer
Totally useless. Pay peanuts get useless service. Dropped a parcel off a week ago in the morning for a quicker delivery to India (max 4 days) on a DPD service. Hadnt left the UK after 4 days. 7 days later still not arrived. Has caused a number of knock on issues as a result of the delay. Any conversation regarding a refund been deferred to wait till the parcel arrives. Who knows when that will be and how to difficult...
29/11/19 by rajesh1
great service as always
29/11/19 by TiffanyGrace
satisfqctory.
29/11/19 by Customer Brian Cocks
Parcel delivered on time in good condition for a reasonable price. Very good.
29/11/19 by Stephen
Ordering,collection timing & delivery to Italy in 3 days plus competitive price. Outstanding!!
29/11/19 by Customer JR
Delivered late
29/11/19 by Charlotte Bevan
Excellent service all round
29/11/19 by John Potten
Refuses to submit claim to the end courier when an item has a failed timed delivery. Demands statements from the recipient for missing item claims, which your buyer can refuse to supply which means you can end up paying to lose your stuff with nothing you can do about it. Creates a barrier between you and the end courier, so the end courier will not communicate with you. Stressful to use, even ParcelForce told me "not to use them".
29/11/19 by Dan Livingstone
Speedy delivery .
29/11/19 by Tiago azeredo
Good but they still need to improve on the time the driver get to the collection place. My last experience was not too nice . . b
29/11/19 by Jimmy Bale
Efficient service, easy pick up, and delivery .... well done
28/11/19 by Lilla Fitzwater
Send books from Northern Ireland to Portugal. It arrived right on time and I could follow all the way where my parcel was. Totally recomend!
28/11/19 by Customer
Easy to book. Parcel was collected and delivered on time. Great service :-)
28/11/19 by Mrs. Cilla Holding
Such an easy site to use with plenty of options to choose from.
28/11/19 by Tracie
First-class service, no problem at all shipping to the UISA.
28/11/19 by Chris Roberts
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