We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,510 reviews.
Easy peasy- put your information in and then go with whichever recommendation suits you best. Used many times and not had any mishaps so far! Would definitely recommend...
02/12/19 by Tina
I am shocked how bad it was. My parcel was picked up; I didn’t hear anything else so assumed it safely arrived. More than 6 weeks later I got an email saying If you don’t respond within X amount of days we will dispose of your parcel without any explanation to why it wasn’t delivered. I tried contacting customer care through email and the chat function but they still couldn’t explain why it hadn’t been delivered and were generally speaking very unhelpful. Very unprofessional service. Avoid at all cost!
02/12/19 by Customer
The website is user friendly.
The courier I booked worked perfectly.
Totally stress free.
I cant recommend them highly enough.
Thank you everyone.
02/12/19 by One highly satisfied customer
Slick service. No complaints
02/12/19 by Vivian Morrison
Great experience
02/12/19 by Customer
Brilliant quick collection & delivery ????????
02/12/19 by Christine Tresidder
Excellent service from parcel pick to delivery, kept well informed.
02/12/19 by Customer
Great fast service Im so happy thanks
02/12/19 by Customer
It was a trouble free experience and my item was delivered safely in tact and on time. Really happy with service and cost.
02/12/19 by Linda Carol Fish
Great first delivery, buyer, very happy to.
Fair value and secure service.
02/12/19 by Customer
Once again delivered safely and on time.
02/12/19 by James Pollock
Booked DPD to another courier on 26th November 2019. They didnt bother collecting. Ended up taking the parcel to the their drop off shop 2 days later. A text message or email to say why they hadnt collected would have been nice, but nothing. We wont bother with collection any more. I expect they will use the same excuse like they have in the past "no-one was in and you have a black door !!!!!". I waited in all day for them, and no, we dont have a black door.
02/12/19 by Angel
no one has moved on to collect the package
02/12/19 by Customer
We have used Parcel Monkey three times now to send a parcel to family in Lithuania. This time we sent it a little earlier (third week in November) to get there before Christmas. It arrived quickly just after a week. The previous two times there had been a delay when it got to Lithuania, although they still arrived in time for Christmas. This time it arrived super quick. We used drop off at Currys with DPD which was easy. It definitely saves you money using Parcel Monkey.
02/12/19 by Maria Harrison
First time user - Chose Multibox Option - Parcel force was the courier. Parcel arrived damaged despite being securely packaged in the original packaging. Currently trying to claim money back. Since there is no phone number for Parcel Monkey the whole process is unnecessarily complex. The online chat does not exist either. It simply redirects you to their main help pages. Very poor service.
02/12/19 by Mrs Tunstall
Straight forward as always
02/12/19 by r m
Great service. Job done. Will definitely use again. Highly recommended.
02/12/19 by Karen
All’s is ok until something breaks in the post
02/12/19 by mr k acheampong
Parcel Monkey is so easy to use I wish I had been told about it years ago, highly recommend it .
02/12/19 by Allan
Easy to use and helped me get my parcel to its destination
02/12/19 by ho
Always great & dependable.
02/12/19 by Sharon
Very quick and easy
02/12/19 by Customer
Parcel returned for no reason and with no explanation. Very poor.
02/12/19 by phillip jones
Easy to use.
The parcel stickers were easy to print, we dropped it off at the post office without a problem and the cost to send was cheap.
02/12/19 by Customer
Great service and price...
02/12/19 by Stephen Dodson
Excellent pick up service
02/12/19 by DUKEFOREST
Excellent service and brilliant pricing... highly recommend the service parcel monkey provides
02/12/19 by Mrs Sutcliffe
Easy to use. Would recommend.
02/12/19 by Linda Ward
Simple story: I sent 11 packages, they lost 6. I had all my packages insured. So I claimed for them. They are now claiming they can only pay 100gbp / package while most were insured over 300. This whole process has been dragging on since July. They will take weeks to answer every single message. This company is not serious, avoid at all costs.
02/12/19 by Manuel
Easy experience as always
02/12/19 by Mitchell
Everything was easy to arrange and has the cheapest extra insurance by a long way! The rates at similar courier resellers(?) are ridiculous compared to Parcel Monkey, these will be my “go-to” provider in the future.
02/12/19 by Mark James
Great service, easy to use. My parcel arrived as planned in 2 days. I will certainly use again! Thanks.
02/12/19 by Dr Ducreux
great service picked up on time delivered on time no hassle
02/12/19 by Customer malcolm killian
Prompt and value for money service.
02/12/19 by customer
I am really happy . After exactly 3 days my mum received the box . I loved their service I will always use them from now
Thank you
02/12/19 by Wanda
Parcel didnt arrive on the 48 hour service I paid for and was left behind some bins at my parents house!
02/12/19 by Guest
I sent a pair of shoes worth 355 pounds. I tracked the parcel ten days later it said it was in transit. I go on holiday and come back and find a message that the item has not been received by the receipient. I raised a claim immediately after being notified. They lost my parcel and are refusing to compensate me. There is the communication. I will be taking them to trading standards and the small claims court! Hi Feisal, Parcel Monkey conducts business in accordance with its standard Terms and Conditions of Carriage; these conditions can be found on the Parcel Monkey’s Website or at the time the order was processing. Please be advised that when you or your representative signed the ‘Shipper’s agreement’ section of the Terms and Conditions, you entered into a legally binding contract and agreed that Parcel Monkey’s Terms and Conditions were all the terms of the contract between Parcel Monkey and yourself. Clause 10 provides that all lost claims must be reported to Parcel Monkey within 5 working days from the scheduled delivery date. Our records indicate that your shipment was collected by Parcel Monkey on (02/10/2019) and that your first notification to Parcel Monkey was on (04/11/2019). In line with our terms and conditions unfortunately we cannot offer you any compensation against the claim you raised. Kind regards, Jag
02/12/19 by feisal abasi
Up until arriving for delivery in USA first class service but USA postal service run at about 50% of Royal Mail service. Tracking said delivery had been attempted twice, recipient was in both times with no knocking at their door. I gave them tracking number and they had to find website and request delivery as obviously no note was left to say missed delivery as they hadnt been near door. Delivery finally arrived 6 days after should have been there.
02/12/19 by Carol Palmer
Excellent service and very easy to use.
02/12/19 by Mrs Jennifer Abdou - Mojen Projects
Parcel was signed for by somebody who was not an addressee, so it looks as if has effectively been stolen!
02/12/19 by Jeremy & Margreta Jose
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