We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,510 reviews.
Great service ,very efficient, Would highly recommend.
28/11/19 by Mrs Williams
It is much cheaper than parcel force. Dropped parcel off as directed and parcel arrived a bit later than I was hoping, but delivered within four working days. Recipients very very satisfied with company they were e mailed prior to delivery. Would definitely use again and recommend to friends and family
28/11/19 by Ann
Superb Service. Thats why I courier book via this site for drop off services everytime which is quite frequent. All bookings are done very quickly. And Parcel Monkey can also confirm if your parcel has been delivered,etc toof. Which is G8 given the Apps with some Couriers such DPD can be very problematickets in trying to track.ones parcel. Great job. Thats why I keep coming back. Thanks Mark
28/11/19 by Mark
Quick and easy to book and send parcels at reasonable price no printer required
28/11/19 by Anthony mallon
Efficient, fast service.
28/11/19 by Christine Davis
I booked a Courier collection on Thursday, to be collected on Friday, for a next day delivery. After much chasing via Parcel Monkey the parcel was eventually collected on Tuesday the following week and delivered on Wednesay afternoon, 6 days later. It was a lot of hassle chasing the collection. The PM online chat was helpful. I might use Parcel Monkey again but not Courier.
28/11/19 by H Jenkins
I have sent lots of parcels with Monkey Parcel for about a year now,
and each time they offer a first class, efficient and professional and reasonably priced service, never the slightest problem.
Highly recommended.
28/11/19 by MICHAEL LOUGHREY
Quick and great value for money.
Very easy to do business with.
28/11/19 by Customer
Very easy to arrange collection/delivery online. Parcel arrived ahead of schedule in excellent condition.
28/11/19 by Lynn Roberts
I sent a parcel in September and turned out it had a typo in the address. Had followed tracking on the carriers site, but had received no contact from Parcel Monkey. Using their online chat to get in touch, they then informed me of the problem and asked for a new address. I updated the address, and was assured it would be delivered. After another month of delay I requested a return and refund of the parcel as I was not happy with the service. Today I have been informed that the delivery has not been re-attempted, but the parcel had been returned to the UK and would be disposed of if I didnt pay a £12 handling charge within 21 days. This was in spite of the T&Cs saying that "If the carrier concludes that there is a problem with the consignment which prevents the fulfilment of the service, you will be notified accordingly." (I was not notified), "The Carrier shall carry out a maximum of two delivery attempts." (the Carrier carried out no delivery attempts) and "You agree that after a first unsuccessful delivery attempt, the delivery may be carried out against the signature of a neighbour or of a person present at the business or household." (no delivery was attempted). After complaining, I was offered a partial refund for the goods they had failed to deliver - I have paid money for a service I did not receive. I will be attempting redelivery with another company now.
28/11/19 by Customer
I’m not happy with dpd delivery saying they tried to deliver but premises closed!! Residential property,then saying the wrong address was on parcel good job I’ve got email to prove,funny thing is when they tried to deliver it was still with customs don’t use this company DPD ,this was going to Australia they still haven’t received my parcel.
28/11/19 by Sheree Taylor
Outstanding!
28/11/19 by Linda Chambers
Good service, easy to use and very efficient. Have and would recommend again.
28/11/19 by Customer
Always the best prices, good delivery services.
28/11/19 by Ziza
Very easy to book for pick/delivery sent a parcel to France and it was delivered on time. Excellent. Would definitely recommend.
28/11/19 by marion ireland
I was led to believe my parcel that I sent would be delivered in 2 working days. It took 5 days. I paid the second option which I can’t remember now what the wording was. But it implied it was a premium delivery. However my parcel arrived in the Rep of Ireland in tact. Thank you
28/11/19 by Helen OReilly
I have used Parcel Monkey many times, sending parcels all over the world with no problems, but I recently sent a parcel to France and it arrived a day late and wet!
It was double boxed but even the inside box was wet and soggy, luckily I wrapped the contents very carefully in bubble wrap and they were unharmed, but very worrying for my customer!
28/11/19 by Mrs E Colbert
Thanks good service
28/11/19 by Customer
Competitive price, reliable service
28/11/19 by donna lowe
Unfortunately, you book a collection for a specific day and they are usually a day late, which in our business can be critical. On the plus side, the website is easy to use.
28/11/19 by David Calcutt
Reliable service. I sent my parcel without problems whatsoever
28/11/19 by Customer
HORRIBLE. Never use this company. Would give it 0 stars if possible. Placed a booking for collection and no one turned up. Came 3 days later to pick it up. Then contacted me to say I had no invoice on it - which I already printed and attached. Then 3 days later they say they have not scanned my parcel, cant find it and have to launch an investigation. This goes on for 2 WEEKS. I then get a message saying my parcel has been returned due to prohibited goods. Absolutely ridiculous. I tell them they can check it themselves so they open it and they agree that there is nothing prohibited in it. Now they have to return it to me. So now Im waiting for my parcel to be returned. It was a birthday gift which is now a week and a half late/never going to be sent. I got a PARTIAL refund so Ive lost £10, 2 weeks of my time and my parcel hasnt been sent. Worst company ever. Just go straight to the bigger companies next time.
28/11/19 by Isabel
Ive paid £49 for a parcel to get delivered and another £29 to be returned to me.. Extremely expensive very disappointed I will never ever use them again!!!
28/11/19 by Radu Bal
great service as always!
28/11/19 by jackie fletcher
Fab excellent service recommended
28/11/19 by Yvonne Campbell
I dropped off my parcel on Nov 17th. and was dismayed to learn yesterday that it had only being picked up that morning 10 days later. It should have been in Australia on that day at the latest. My Advent calendar (amongst other things) for my grandchildren will now be very late. I have contacted Dpd but they said there was nothing they could do about it. I had sent several messages as there didnt seem to be any tracking information.. A.W.
28/11/19 by Fizz 47
Load of rubbish constant complaints about this service
28/11/19 by CustomerDaz
Great service, hassle-free and extremely fast. Recommended. Thank you.
28/11/19 by polgar
Spot on........
28/11/19 by Marcus
Thank you for a great service
28/11/19 by Customer
Excellent priced service. Very quick and easy to do including getting an initial price as you dont need postcodes even (if UK only). Great DPD and DHL rates and my parcel got there within the time limit I booked unlike several other competitor companies! Have now started to use Parcel Monkey much more and really impressed with the service especially on this latest occasion which was longer distance.
28/11/19 by Dipesh Patel
Really good service -
28/11/19 by Janet Young
Very reliable and good courier
28/11/19 by Sarah
Very easy to use. Website straightforward .
28/11/19 by Customer
Great service
28/11/19 by Mrs JILLIAN SALTER
Parcel monkey is pretty shady if you have problems. You need to message repeatedly to get resolution. They recently lost a parcel and were never able to find it. Theres no phone number, no claims contact, just messages that dont always get answered. When they do it well, theyre fine. Cheaper than a courier because they have courier accounts and apply their volume discount to your shipment. This also means that youre not the shipper and arent able to file claims without Parcel Monkey doing it for you. Theyd be very frustrating to use if you werent familiar with how couriers, and mail delivery companies and claims work. The savings arent usually worth the loss of peace of mind.
28/11/19 by Hamer & Clay
We paid parcel monkey to deliver an expensive radio £110. We paid extra insurance to cover the cost. The item was damaged by parcelforce. We submitted a claim and after two months they say sorry we cant pay you because the recipient did not complete parcel force questionaire. Now under consumer law we paid parcel monkey and thats who we have a contract with. We have no legal relationship with parcel force so what they do or say is nothing to do with us legally. Secondly if a third party who has received a refund is not bothered to reply that not my problem. I have no control over them. Parcel monkey are just deflecting and using a silly stupid excuse with no basis in consumer law. Two months and they come up with this old chestnut. We have laws and parcemonkey seem to think they can say what they like so they dont pay out. Why pay insurance to parcel monkey if they wont pay. Two fingers to the law. I will be taking the matter forward as i wont be denied my rights by this so called company. Look at all their reviews. The negatives are far too high. They are clearly a company with no ethics whatsoever. USE them at your peril .They dont pay for their mistakes and deflect to others with whom you have no legal relationship. You have been warned.
28/11/19 by Frank Mc Gee
I chose Parcel Monkey(s) to deliver 3 flat screen monitors to the buyer, following sale on eBay. I paid extra to ensure them to the value of £300 (as they sold for £300). I spent an hour and a half packing them, each in multiple layers of industrial quality bubble wrap. I placed another 6 layers around the item, plus more on top and bottom. I then made sure there was no movement in the box anywhere (with additional bubble wrap). The box was double walled, heavy duty grade. The type you get for moving house. This box was then gaffer taped and put inside 1m3 builders grade black polythene back, and gaffer taped. Basically, it was the best packaging one could possibly achieve. A few days later the buyer reported that box had been received, with the bottom corner completely staved in. Crushed beyond recognition. It had obviously taken a major blow, either by falling from a great height. The missing corner was pushed in by about 20cm/8" on 3 sides. 2 of the monitors were damaged, 1 of them the display was completely shattered. On both of these, they were 2 chunks missing from the monitor bezel (plastic surround). Basically where it made contact with something at high speed/force. Imagine hitting the side of a monitor twice with an axe, and you are far wrong. Needless to say, the buyer is not happy. I made a claim to Parcel Monkey, knowing that I was covered to the value of the 3 monitors. I have today received a reponse from them saying ... "Hello, Thank you for providing the images and completing the documentation, After further assessment of the above referenced claim, we regret to inform you that your claim was not successful for compensation. Please accept our sincere apologies for any inconvenience caused. Kind regards, Jag" I will never, ever use these monkeys again. I strongely suggest you do the same too. I am £200 out of pocket because I trusted this company.
27/11/19 by Chris Lambourne
Saved so much money by going through them.
27/11/19 by Cordelia Cooper
Quick and easy
27/11/19 by Customer
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