We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,512 reviews.
My parcel has yet to arrive at its destination in Mexico. According to the tracker it has been collected from my local post office twice - 6 days apart and in the meanwhile has been exported from the UK. So I dont really understand what is happening. First time I have used this service and unless this is sorted, it will be the last.
26/11/19 by Paul
I quickly found the best option for my parcel. It was good to see all the possibilities, and could choose one from the list, and worked really well. Thank you
26/11/19 by Sarolta Buzási
Unbelievably simple - I used Parcelfore 48, under £10 for 17Kg, print your own label and drop at the village post office. Arrived in 2 days. Will definitely use for all my parcels in future.
26/11/19 by Nick Bowles
Hassle free great service
26/11/19 by Delivery
great service
25/11/19 by CustomerAnn
Another great service A*
25/11/19 by CustomerAnn
Courier was suppose to pickup parcel the next day but came in the day after in late afternoon. Next time will drop off myself.
25/11/19 by Marcin
The parcel eventually reached the recipient hence 2 stars,however, I will be very hesitant before using parcelmonkey again. The courier, Parcel Force, couldnt find the collection address and kept issuing tracking info "customer unavailable". Parcelmonkey informs on their website not to contact couriers directly but at the same time parcelmonkey customer service representatives are completely hopeless at assisting with any issues and wont contact couriers with relevant info on customers behalf. Completely bonkers. Due to monkeys incompetence I was homebound for 4 days.
25/11/19 by Daz
Great service with prompt and on time delivery
25/11/19 by Customer
Easy efficient service
25/11/19 by Alwyn Evans
Collected and delivered exactly as promised.
25/11/19 by George Kusza
Good service, parcel delivered on time and in perfect conditions. Only downside it was not possible to book a time slot for collection, so ended up just waiting on the day until the courier arrived
25/11/19 by Ginger
perfect service,easy website to navigate,will be using again
25/11/19 by TERRY REILLY
Easy process and very efficient.
25/11/19 by Mr Wray
Picked up as stated & delivered on time, 5 STARS
25/11/19 by MICHAEL
Everything went absolutely fine and fast, can only recommend!
25/11/19 by Barbora
Parcel force who we got via parcel monkey went to our old address, despite us putting our new address as collection point. They refused to come to our new address, so Im 11 quid down and a parcel uncollected.
25/11/19 by Diane
I hate when someone says they will get back to me and then don’t do it. Customer service is appalling.
25/11/19 by Joseph
Collected on time, delivered on time, intacT, and for a very reasonable price...what’s not to love!! Used them before and will use them again, and again, and again........
25/11/19 by Irene Phoenix
Once again Ive experienced an efficient service. The parcel arrived in good condition within the time frame agreed. Well done DPD & Parcel Monkey
25/11/19 by David McCormack
Everything is under control and right way for well done results each time. Thanks a lot!
25/11/19 by Customer
Excellent and reliable service. I was really surprised as the price to send a parcel is very low compared to quotes by other services. The parcel arrived earlier than the estimated date.
25/11/19 by Donny
Everything went very smoothly. Would certainly recommend my friends to use your service
25/11/19 by Val Cahill
excellent and good price
25/11/19 by Customer Adrian baker
It was easy to place an order, pricings were clear and a range of options were offered.
The parcel arrived safely and on time.
Excellent service. Thank you.
25/11/19 by SallyB
It was so easy to do, just sort it online & we used post office so just dropped off there.
We could track the parcel all the way to the receivers signature.
25/11/19 by Shazyiw
Offered choices so the best price could be selected
25/11/19 by Sara Russell
Sent from UK to Italy and arrived in 4 days. No damage and arrived in perfect condition.
25/11/19 by Roger Hales
Good friendly service, but will probably book the before 10.30 pick up service and not wait in all day.
25/11/19 by Doc
My parcel was a gift and got to the Isle of Man within a few days, undamaged. I used Hermes, it was cheap, fast and reliable.
25/11/19 by Customer
First time using parcel monkey, impressed how effortless the service is. Will be using again in the future. Recommended.
25/11/19 by Mr. M
After 10 days my parcel has still not been delivered, on what was a 3-5 day service. VERY DISAPOINTED
25/11/19 by Paul goodwin
I have used parcel monkey twice in the last week and both times my parcel was picked a day after it should have been
25/11/19 by Gareth Adams
Couldnt fault price and service
25/11/19 by Stephen Errington
Reliable good service
25/11/19 by Jay O'connell
Cheaper than other comparison site for same postage! Will definitely use again
25/11/19 by Miss Hunt
Thanks!! All on time as expected, thanks again.
25/11/19 by dorothy
it seems that every time our usual collection driver is away on holiday, any parcels we have dont get collected. There was one missed on Friday and now wont be collected until Tuesday as you cant process same day collections. Not Happy.
25/11/19 by Customer
Brilliant service, thank you
25/11/19 by Mrs Elizabeth Harris
I use them regulalry and have never been dissapointed!!!
25/11/19 by Customer
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