We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
The parcel arrived in reasonably good time
In good condition
The tracking got a bit confusing at one point
Overall we were pleased with the service
23/01/25 by Michael
So the initial organisation went well but then I was charged an extra amount which is allegedly for differing sizes and weight. I know this is incorrect but I cant be bothered to go through the bureaucratic process of reclaiming.
23/01/25 by Rick
Very easy to use, lots of options with major carriers. Label printing and track. Great service at great prices.
23/01/25 by Simon Wright
well for one , paid for a 10 kg parcel and this was confirmed with scales , also it was measured when the parcel was picked up by the evri bloke , but i was still over charged the parcel was also marked up with the on all measurement on all 4 sides .
22/01/25 by Phill Daly
Never heard of them before, was recommended to them and thought Id try. Had no issues at all. Would and have already recommended to others sending parcels overseas.
22/01/25 by Matt Hammond
Excellent service Excellent price absolutely brilliant experience
22/01/25 by Elene
I booked a weight of two 30kg for £23 delivered because they claim the actual weight was 12kg I have now been charged over £100 excess weight. This has made me extremely depressed and stresses that they would sc@m people like this. Its not a mistake because it keeps happening. There is no one to talk to. AVOID THIS COMPANY
22/01/25 by Andrew
Failed to even attempt delivery so sent my parcel 240 miles away which according to them is my local post Office Depot ????????. I don’t even know which post office it’s actually at. They can’t help me with the issue and just tell you contact sender which is so long winded when sellers don’t even respond. Between both companies the delivery company should be able to help track it and actually deliver it. Definitely would never recommend or use. I will refuse to buy from companies using this delivery service in future
22/01/25 by Sarah Geere
Your customer service representative helped to make the service. I required easy and straightforward. The parcel arrived very quickly, and there were no problems.
22/01/25 by Gary Allbon
I arranged for a Parcel to be collected from BH11 9JG for Thursday 16th Jan to be delivered to Bill McKimm TQ11 0DH. Your driver turned up on the Wednesday 15th and obviously the parcel wasnt ready for collection. It was eventually picked up on the Friday 17th. I then received an email that you would be delivering the parcel BACK to BH11 9JG asap. I had to contact EVRI to correct the information that you had given them. It is now the 23rd Jan and I am still waiting for the parcel to arrive.
22/01/25 by William McKimm
Excellent service
22/01/25 by customer
Easy to navigate the website. Simple, clear instructions. We were very satisfied with the experience!
21/01/25 by Mrs Jill Dale
Easy to find a parcel delivery company with the right size and weight plus insurance.
21/01/25 by Chris
Easy to enter shipping data and lots of drop-off points nearby. Shipping was so quick and trackable every step of the way
21/01/25 by CS
Great e-shop front and easy instructions to follow
21/01/25 by JasBro
Mandatory comments are annoying
21/01/25 by Customer
Parcel monkey made it easy to choose which company to send my fragile gramophone via. It has numerous companies to choose from. You have to set up a password and minor details. I chose 48hour parcelforce.
21/01/25 by Rodger
Parcel Monkey Uk takes the hassle out of having to send out parcels/packages. Up front, give the dimensions and weight and they find all the prices and availability of the couriers within seconds. When I have decided which to use, they provide the file to produce a label, if needed, then they give you all details of when/where to take the parcel to the distribution centre or when the courier will pick up. Simple. Also a tree is planted on every transaction.
21/01/25 by Customer
Awful!!! Customer emailed today (21/1/25) to say after a being held up at customs for a very long time she has received her parcel and part of the stand is damaged beyond use!
21/01/25 by Customer
Great service for the cost. Highly recommend.
21/01/25 by David Cater
excellent service
21/01/25 by Customer
Absolutely fantastic would definitely use again thank you very much
21/01/25 by Customer
When in the basket going to pay, there is no details of the product you’re going to pay for. No confirmation of pick up time and to date I’ve had no confirmation of delivery of parcel tracking number was different to order number placed.
21/01/25 by Ms Chloe Purcell
It was easy t0 get a price and and I was happy I was getting a good price.Was happy with delivery service and communication.The form filling was onerous and when I went to the first drop off point it no longer took those UPS parcels which was really unhelpful.Overall the service was good though.
21/01/25 by MAUREEN SIMMERS
1 star just because easy to use their comparing site... but after I paid £ 28 for a small parcel express delivery from UK to Sweden and got confirmation of it, parcel label NEVER arrived... so, panicked as it should be next day collection... and sent message about it... and they simple messaged: service has been cancelled and offered refund which I should accept within 14 days... when I accepted it their message was simple OK, the accounts will deal with it, nothing about sorry we messed up so immediate and automatic refund as a minimum standard... I have no idea when the refund will be sent... DISAPPOINTED,THUS, NOT RECOMMEND THEM AT ALL. If I do not chase them for the label then how long I would wait for the NOTHING??? I ended up to go directly to the courier service prover website and ordered delivery through them (for less I paid earlier), label emailed instantly, so hopefully parcel will be on its way...
21/01/25 by Szilva M
Straightforward ,clear,found the courier which suited.
21/01/25 by Yvonne Skinner
Completely unreliable, paid for a collection but never came. A waste of time and money.
21/01/25 by Nick K
All went to plan no hitches and prompt next day delivery
20/01/25 by Catherine Garrett
I regret sending 4 parcels to Italy Not only they dont have a clue but it has been almost a month
20/01/25 by khan
Parcel monkey gives a large choice of options
I opted for one but when it came to pay the price had gone up a lot because it was in a remote part of USA
So they gave me alternative choices which were nearly as cheap and proved satisfactory
thank you
20/01/25 by Susan Kaye
Excellent as usual!
20/01/25 by Customer
Delivery time
20/01/25 by Customer
We are now being asked to pay for an order to be returned to us which should have been delivered to our customer in time for Christmas. Breakdown in relations between Parcel Monkey and Parcel Force each blaming each other with no regard for customer. Also WE have nobody to speak to at Parcel Monkey only email so sorting this is impossible for our customers benefit. Whichever way we end up paying at least twice if not three times to get one parcel delivered.
20/01/25 by VINTAGE CRATES
This is the third or fourth time we have used Parcel monkey. Easy to fill in forms and easy payments too. All in all a great service.
20/01/25 by Gordon
All went smoothly, will use again.
20/01/25 by Mark
It was easy to get a really well priced quote on the site and just as easy to buy and arrange collection.
A superb service!
19/01/25 by ANDREW
Parcel arrived for pick-up from my local post-office, which was wonderfully convenient, compared to having to schedule being home at delivery time. All went well, aside from one pictures glass shattering (likely as much due to how I packed it as anything else), which I can sort out easily enough with a local picture framer.
19/01/25 by Edward Welbourne
Just a good delivery service!
19/01/25 by Mr Anthony Clive Palmer
good job well done
19/01/25 by Mr DJTAGARSI
Easy for order, but horrible colections day from drivers..
19/01/25 by Jana Krchnava
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