We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,591 reviews.
Excellent and quick response when Id put wrong area code on Parcel to France. Delivered correctly within 2 days. First class service
26/08/24 by Jackie Goodwin
Arrived on time , just one little problem (not estimate time to collect item, need to wait from 8 to 6:30pm )
Other very good
26/08/24 by N MOHAMMED
Fabulous selection of services at great international shopping rates.
26/08/24 by Customer
Great prices. Absolutely amazing delivery. So fast .Three days to USA from UK. Parcel is always in perfect condition when received.
26/08/24 by Tanya Mansfioeld
We’re able to fulfill a complicated delivery other providers could not. No issues and slick service.
26/08/24 by CustomerMN
Be aware DO NOT give your bank details to them!! I used them and sent a parcel last week and I measured it very carefully and I put few inches extra on each sides! After week past, they charged my account £60.70 extra without any explanation and my permissions!!! The parcel was returned car parks worth less than £25!! Which I already paid them £14.99. I try to contact, text them call them no reply they don’t even have a call center very doggy company!!!!
26/08/24 by Sardar Mohammed
They always charge additional fees to whats they quote, afterwards
26/08/24 by Customer
All delivered OK so no problem there. Was supposed to be 48 hour delivery but took 72 hours. I wasn’t informed of delivery until 96 hours. Cost was £30, return of same package £11.20..!
25/08/24 by Steve
The whole process was easy to do and once packaged I took it to the Post Office. I was able to track my parcel and see when it had been delivered. I will definitely use again.
25/08/24 by Irene Dodd
Good service
25/08/24 by Customer
The parcel could not be delivered at the first attempt as I suspect the recipient office was closed. Well done to the driver for trying again on the 2nd day. Success!!!
24/08/24 by Sheila Dickson
Increased my charge for over £40 a week later. No warning billed me to PayPal. No response to email asking for it to be looked into. No confirmation of the weight they took or the measurements to increase the charge. Very unhappy.
24/08/24 by Customer
Excellent service, thank you
24/08/24 by Jan x
Pathetic company, changes parcel details and then charges you after its delivered
24/08/24 by Tony Henson
First rate. Easy to use too.
24/08/24 by PMA
Attempted to send a parcel from the UK to Italy using the provided documents, but it was returned to the UK without any clear explanation. Customer service was unhelpful and frustrating. I ended up wasting £50 for absolutely nothing.
23/08/24 by Giorgio Mazzullo
3 days I wait for the courier to coming to collect the parcel what I want to send to my son. Nobody send a email, nobody know nothing. Worst ever experience!
23/08/24 by Elena Ordog
Not delivered yet
23/08/24 by CustomerAnne Powers
You have lost my package (golf clubs in a bright red golf bag) and leave us unwilling to use your services again.
23/08/24 by Geoff Cook
Easy to use app
23/08/24 by Paul Butler
Very easy and straightforward process.
Seamless interface with courier company. Would definitely recommend.
22/08/24 by Mrs Catherine Cottle
I paid for a parcel express24 service. It was collected on Friday 16 August 2024 and not delivered until Wednesday 21 August 2024. I was not notified there was a problem instead I reviewed the tracker info myself. The tracker said there was insufficient information about the delivery address. This was nonsense. It took me over 18 minutes to get someone to answer the phone and the agent agreed there was nothing wrong with the address. The parcel has now been delivered. Poor Service.
22/08/24 by Mr Derek Smith
Very good service. Would highly recommend
22/08/24 by Dan Farrell
fast easy service
22/08/24 by Philip Cable
Easy simple effective
22/08/24 by mark
Everything went smoothly.
22/08/24 by Les Oldham
cheap and reliable no complaints from me
22/08/24 by JOHN WHITE
Delivery on time but instruction to leave parcel elsewhere if out was ignored & delivered to post office instead, not ideal.
22/08/24 by Customer
International delivery arrived on time in good condition
22/08/24 by MB
Great service, online process was very easy to complete.
22/08/24 by Paul Hazzard
Not parcelmonkey fault( apart from duty code mistake) euro priority parcelforce 2 day to netherlands, ten days and counting, smallprint means only 25% refund.
21/08/24 by Dave Smith
Good service
21/08/24 by Eric
My addresse had to pay extra money to receive the parcel and it took bit long than I expected.
21/08/24 by Customer
They failed to another courier stating customer not available, but made no attempt to collect from my address.
21/08/24 by Trina
The second time we used Evri the process became much simpler, having done it once! It was simple and the parcel arrived at its destination within a couple of days. We were impressed.
21/08/24 by Graham
Sent parcel from scotland to france, excellent, the only problem was trying to get item code for the customs, parcel monkey 5 star plus
21/08/24 by Mr John Devlin
My parcel still hasnt reached the recipient. I sent the package on August 12th and today is 21st August. Tracker doesnt get updated. Its appears that the tracker gets updated only when I send parcelforce a reminder. I paid £124 pounds to send a parcel weighing 25kgs through Parecelmonkey and courier I selected was Parcelforce. I got a quote of £85 from parcelforce website to send a parcel of same dimensions and weight. Basically parecelmonkey charged me £50pounds for nothing. Thats why I rated them 1 star. I probably might not even use parcelforce service because they are bad. I have sent parcels before with Courier and although they are expensive they reach in 2-3 days and their tracker is always up to date. Maybe it is worth paying a little more.
21/08/24 by pns
They did not pick up the package on the scheduled first day !! They collected it after 3 days after I sent a message!!
21/08/24 by Grace Ogunade
Company very good, but just one thing, there are no options for sending large parcels.
But general everything is super.
20/08/24 by Dmitrijs Oloncevs
Few days ago I left a review, still no response no resolution. I have been waiting for an update since Apr. My parcel have not yet been delivered to it destination. All this time the only response is get is we are checking with the courier company. How long does this take ? Can someone from parcel monkey respond with an immediate resolution.
20/08/24 by bhavik hadia
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