We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
Collection was ok just I wasted the whole day waiting in for it. The parcel was split open on arrival, I am still waiting to hear if anything was missing.
19/01/25 by mrs Jeanne Moore
Website easy to use, had a few issues trying to pay with a card and ended up having to re-input all the parcel details more than one including the long list of contents for the parcel. Payment worked fine when I used a Mastercard instead of Visa. Parcel arrived safely at destination without any delay and recipient informed of arrival. Overall good service
18/01/25 by Rosie Simpson
The parcel arrived undamaged. However, the delivery company stated that they could not find the address so had to attempt re delivery the following day and found the address without issue.
18/01/25 by Ruth Jackson
Stay well clear, I sent a Christmas package on the 11/12/24 collected by Evri was told it would be 4-6 working days to be delivered, this time came and past, contacted these monkeys and they kept saying they’ve chased the courier, Christmas came and went, still nothing, 30/12/24 and apparently nobody can trace my package it just vanished into the postal abyss claim started but even that’s not going well because apparently you’re not allowed to pay for items using cash( I bought 2 items at a market) and hand written receipts aren’t enough so looks like not only did my partner who is overseas not get his Christmas gifts, I’m also going to be out of pocket, absolute sham of a company DO NOT USE!!!!
18/01/25 by Emily Robinson
Do yourself a favour, if youre planning on sending a parcel using this company... Dont. The comparison aspect is easy and convenient but it is all downhill from there. I twice attempted to send a parcel in time for Christmas. The first one had to be cancelled as after driving around for hours, nowhere could provide the service FedEx supposedly offer, despite the shops being listed on the website. On the 2nd attempt, the parcel vanished completely. Neither ParcelMonkey nor Evri could provide me with any information about where it was. It contained a toy and some gift chocolates. I did not keep the receipts for these as they were purchased as part of the weekly big shop, and I naively didnt predict my parcel would be lost. Apparently food is also excluded from compensation. Im not claiming because it arrived broken or melted. Im claiming because it had disappeared into nothingness! Or some chancer has had his dabs on it before Christmas. Either way, after going around and around with customer service, its a month later and Im still out of pocket and a small child was deprived of a gift. Im glad it was a relatively low value package, so I can learn and move on. Id rather drive the 8 hour round trip to hand deliver something next time, instead of using this company. Read the recent 1 star reviews for other similar experiences.
18/01/25 by Anne
Very easy to send
18/01/25 by Dennis Groundsell
Easy to organise, fair price, good communication and delivered on time.
18/01/25 by Rachel Evans
Easy to arrange, excellent service and excellent pricing. Would use again!
18/01/25 by Customer
It was very easy to use this website to compare prices for the parcel I needed to have collected and delivered. Links then took me to the courier and I was able to sort everything up very quickly. Communication was great and I was very satisfied with the whole experience.
18/01/25 by Jan
All collected and delivered as promised.
17/01/25 by John Hoerner
Efficient and quick.
17/01/25 by customer
great service. great communication. so much better value.
17/01/25 by Customer
Did what it was supposed to do when it was supposed to so I’m happy
17/01/25 by Bob
Good recommendation of courier which was most economical, delivered on time on date promised. What more do we need?
17/01/25 by Colin Hooton
Value of delivery service 0 Value of customer service 0 I’ve been waiting for two months a parcel back because been refused from the receiver cause was 3 days in late and I’ve paid for 24h service. They never delivered back to me and don’t answer my questions! Poor service, avoid them.
17/01/25 by giuseppe di filippo
Simple booking procedure and great value for money. Weve used this service on several occasions and they have never failed!
17/01/25 by Dale Hall
all went well
16/01/25 by R H
It was quick and convenient
16/01/25 by Student Denny
So easy to use, very competitive pricing and options. Collection and delivery tracking seamless. Ive used this service several times and would definately recommend.
16/01/25 by Screen Pages
The fact that you are able to arrange a home collection
16/01/25 by D Ruse
Package safely delivered on first working day after sending
16/01/25 by Michael
Very easy to do had left personal belonging at a hotel and arranged collection with parcel monkey, absolute excellent service and good value
16/01/25 by Vicky
Terrible Experience and no pick up!
16/01/25 by Customer
Easy to use the webpage and book a parcel collection for the next day. There were no hidden extras and the chosen company collected the parcel the next day. Pricing was very competitive
16/01/25 by gill f
Excellent service
15/01/25 by STEPHEN HEATH
Sent me a final bill of £52.60 as apparently Parcelforce used laser technology and determined that the parcel was larger in dimensions and/or weighs more. Firstly Parcelforce express 24 allows upto 30kg and 3m dimensions. The car seat I returned weighed 15kg and was below 2m in dimensions. Can you explain which car seat weighs more than 30kg and has dimensions of more than 3m?? Fraudulent company have done this numerous times to other customers. I will report to companies house, HMRC and trading standards as this company should not be trading unlawfully.
15/01/25 by Maruf Uddin
Ease of shipping internationally, pick up at home and selection of prices and carriers.
15/01/25 by customer
OK when it all works but bear in mind they are a parcel courier broker and will have little or no interest when or of your parcel is delayed. Guarantee is a wasted extra expense as well.
15/01/25 by 100004385800812
Easy to arrange online
Courier really friendly, arrived on time to collect, parcel was handled with care from my address.
15/01/25 by Anna North
Excellent! Can’t complain
15/01/25 by Vicky Kerrie
It makes sending Parcels so easy
15/01/25 by Premier Kitchens
Parcel didn’t arrive to the destination
15/01/25 by Executive Taxis -- The Blessed Olive
I paid full money on my delivery and they charged again on the destination country. I am not happy with this delivery and I am not not going to use this parcel monkey again.
15/01/25 by Customer
Parcel Monkey & FedEx have lost an expensive iPhone their customer service is incompetent, I even took out insurance, this has been ongoing for nearly a month. Parcel Monkey see you in court.
15/01/25 by Adam Collins
I initially picked UPS as delivery agent as my parcel was going to the US! By the time I had gone through the process UPS had doubled in delivery price.
I returned to the 3rd option - NOT UPS and ended up even with options not much more than quoted.
Total mis information re UPS!!! Not impressed.
I was impressed with how easy and smooth the paperwork etc was through parcel money and the agent I chose.
15/01/25 by Sabina Neall
Ease of parcel being collected to quick delivery
14/01/25 by Jill G
Really great service
14/01/25 by DAVID MCCABE
Perfect perfect
14/01/25 by Sophie
Speed and efficiency of delivery
14/01/25 by JENNIFER TARR
As promised, Delivered on time
14/01/25 by SB
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