We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Excellent service
15/08/24 by Customer
Service was efficient and on time. The driver who picked up the package from our home was cheerful and polite.
15/08/24 by Josie Mounsey
Quick and easy way to book a parcel delivery service
15/08/24 by Tina Croft
very simple & easy to use service
15/08/24 by Lynn Cottriall
Terrible company... Basically a con..
15/08/24 by Darren Fletcher
Very good competitive options. Easy to use
15/08/24 by Customer
My Parcel was supposed to be picked up on Wednesday the 7th of August, it has not been picked up still. I have called Parcel force multiple times, but no one bothered to pick it up yet.
15/08/24 by Customer
It works remarkably smoothly and UPS collected as planned.
14/08/24 by Peter Steven
A quick way of comparing parcel prices.
14/08/24 by Mike Mitchell
Very easy to arrange and evri very reliable for picking up and delivering
14/08/24 by Helen
The service provided was inadequate from start to finish. While they seemed to have good intentions, their process was wholly inefficient. I purchased a service and soon received an update indicating there was an issue, advising me to contact them. Upon reaching out, they informed me that they would respond within two days. When they finally did, they claimed the issue had been resolved. By this time, the deadline for sending and receiving my parcel, which contained important medication, had passed. I requested to cancel the transaction, but they then informed me that the parcel had been collected and was en route. However, there was no parcel and no label, yet they refused to refund or acknowledge their error, insisting that their system showed the parcel was on its way. I requested documentation and confirmation of the parcels origin and destination, but they have since stopped communicating. This service is not fit for purpose, and I am now forced to raise a complaint with Visa for failing to deliver the service I purchased. I recommend going directly to a courier of your choice rather than wasting your time with this company.
14/08/24 by customer
Very good service
14/08/24 by Customer
So easy to do. Very reasonably priced and chosen courier very prompt with delivery!
14/08/24 by Gill Harrison
Efficient. Great
14/08/24 by mike cooper
Good price and easy to use
14/08/24 by Edward Sawyer
Amazing company to use as a first-time user. Found the instructions easy to follow and great that you are given options that suit what and where you wish to have a parcel picked up from.Will recommend to friends and family and will use again if the opportunity is needed
14/08/24 by Ms. Kay Preston
Straightforward process, best price on the web. Would recommend
14/08/24 by m v
If I could give no stars I would’ve. The parcel was as t delivered the next day as I’d payed for I fact it took nearly two weeks and then a journey to the depot. When recovered the frame was broken beyond repair and the Perspex smashed. When going for compensation I was told that I’d get just the delivery cost as it wasn’t insured. I would’ve insured it only it wouldn’t let me because it was a frame. Shocking company, do not use ever.
14/08/24 by Gayle Fleury
After inputing parcel value £40 and paying the delivery fee, the recipient ov the parcel had to pay a further fee of $60. When this was questioned to Parcel Monkey I didnt receive any feedback so will not use parcel monkey in future.
14/08/24 by Customer
Parcel was picked up on the booked day. Driver was very helpful and polite.
14/08/24 by Pat-kevin Bailey
Great delivery!
13/08/24 by Customer
I googled parcel returns and Parcel Monkey was one of the options presented to me. Id never heard of Parcel Monkey until then.
I decided to try them out. I was very pleased with the number of choices displayed. I was able to compare costs and made my choice according to my needs.
Parcel Monkey impressed me with their quick responses. I would recommend them to my family and friends.
13/08/24 by Lesley Davis
It was easy to arrange parcel collection and cost was acceptable. A bit annoying that I had to be prepared to stay in all day as no time slot was given.
Tracking worked well.
Unfortunately some items in the box arrived broken so it may have suffered rough treatment as I thought it was well packed.
I would however use the service again.
13/08/24 by Mrs A Palmer
Parcel Monkeys comparisons made it very quick and easy to select a courier for an international shipment, and I actually found tracking via Parcel Monkeys link easier than navigating the couriers site. The information and tips pages are helpful too. Will definitely use Parcel Monkey again.
13/08/24 by Andrea Hennessey
First of all UPS in Bulgaria 1.didnt inform my daughter that parcel has arrived in Sofia 2.They aske her to release the parcel to pay more £30. I mention on the parcel that it is a gift, its not fair others to pay more,never ever using this company again.Very disappointed.
13/08/24 by Ekaterina Gavrilova
Did what they said cheaper than the rest
13/08/24 by SONIA SHARPE
Further update on my previous very poor experience with this company dated 25th January. They have finally agreed to re-emburse my costs. However they now send the funds to the wrong bank account. No notification of monies paid, just silence. After further contact which takes five days to answer they admit the funds have been paid to wrong account number. It will now take a further 5-7 working days to receive refund. I would advise any user of the service to proceed with utmost caution.
13/08/24 by customer
Sending a one off parcel was made easy using Parcel Monkey.
Gave me clear choice of Companies, services available and cost.
Clear communication and delivered on time by Parcelforce.
Would definetly use again.
13/08/24 by Lawrence Chiari
Useless Customer Service
13/08/24 by Customer
Sadly, this is not a great company to use. You check a parcel in for express AM delivery and it gets there 4days later damaged!! I was sending a parcel to a post office so they have advised me to put a complaint in and not to use this company.
13/08/24 by Customer
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Shocking service! This is the second time it’s happened in eight weeks. You upgrade to check your parcel in for express delivery and it doesn’t get there!! No compensation or apology. They then make out You have booked a different service, but you have the history in front of you. Because you are using a third-party, you can’t get direct answers from the company you used, i.e. Parcelforce, DPD Etc. Avoid Parcel monkey Would be my advice.
13/08/24 by Customer
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Everything easy to use
13/08/24 by Shane Withers
Great service. Spot on.
13/08/24 by john evans
Great time and money saver!
13/08/24 by Alex
Website was easy to use and information passed to Parcel Force was good as they picked up and delivered exactly as stated.
12/08/24 by Sharon Perrott
I had 2 parcels to send back to a supplier and found it easy to book on line with Parcel Monkey. Selected Parcel Force 24. Dropped off at local post office. Returned goods received next working day after collection from P.O.
All very straight forward.
12/08/24 by Kevin D
Ease of use of the website. Good offers, quick selection and order of the appropriate service, excellent easy accessible tracking and delivery information.
12/08/24 by Customer
Easy to use website. Great choice of couriers & very competitive prices.
12/08/24 by Chris
Parcel Monkey is so useful! I use it all the time now to send packages for work. The website is straightforward and so far (fingers crossed) we have had no issues. Many thanks.
12/08/24 by Customer
I am sick and tired of getting review for companies where youve just done what you are supposed to do! Any that send me a survey gets a low rating. Stop wasting our time. Doing what you paid to do is the bottom line...not something worthy of praise!!
12/08/24 by Philip
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