We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
Do not use this company. I sent a package from USA to UK and paid a lot of money. My packages moved through several USA states for one week. I had been forthcoming about contents of the package and the contents were in line with customs law in both countries. This company are now holding my parcel ransom. They are telling me that my item is restricted (my item specifically isn’t listed on restrictions). They sent me a list of their own restrictions for international shipping which pretty much covers all items ever and since this was not clear to me when booking and I was honest in my order and customs forms without anyone flagging this issue, I am now having to make a claim for a mis-sold service. This company now have the audacity to ask me to pay to have this product returned to sender. And won’t release my package until I do. Furthermore they are trying to bully me in to not making a consumer claim on a missold service. Their conduct with me in the chat/messaging service has been hugely unprofessional and downright intimidating. They will not refund me the amount I paid despite them not having provided the service I paid for. Unless shipping locally, please avoid this cowboy company at all costs. When I ask them to wait for my case reps to contact them about my consumer law claim they bombard me with messages telling me I HAVE to pay for return of the product. This is one of the worst encounters I’ve had with a company in my 35 years. Awful, parcelmonkey you should be ashamed
19/09/23 by Ms Ashleigh Mccluskey
Reliability of delivery
18/09/23 by Graham Elliott
So easy to use and all delivered safe and sound
18/09/23 by Kim Teare
Always a great service!
I have used Parcel Monkey on numerous occasions and they are always simple to use, and reliable and I have never had a problem with any of my packages being delivered via their platform.
18/09/23 by Customer
Very difficult to find an establishment that would accept the parcel
18/09/23 by Samantha
Easy to use - best price I could find - parcel was delivered on time and with no hassle.
18/09/23 by James Bice
Everything from pickup to delivery was smooth and the delivery photo put me on the front foot when claiming a refund.
18/09/23 by Duncan Snape
Parcel Monkey made it so simple to send parcel from UK to Jersey (Channel Islands). Helped me with filling out customs forms and gave information how to include these with my parcel. Would definitely recommend!
18/09/23 by Patch
quick and easy
17/09/23 by Customer
You took forever to deliver my parcel back to amazon. Still awaiting my refund one week later. Your tracking system doesnt give updates via sms....
17/09/23 by Maureen Rattigan
Kept informed of progress of my pick up and delivery
17/09/23 by P Walker
Quick delivery.
17/09/23 by MR S MAGARA
I have tried several times to track my parcel and I’m getting no updates so I still don’t know where it is or if it has reached its destination
17/09/23 by Donna Hall
Arrived on time as usual. Great service
17/09/23 by Deborah
Excellent service
17/09/23 by IJAZ AHMED
Paid for next working day delivery with FEDEX customer received parcel 7 days later and he had to collect it.
17/09/23 by Mark Ventour
Quick delivery
17/09/23 by Thu Vuong
Very easy quick and efficient service.
17/09/23 by Peter
Worst service
16/09/23 by Raman Sangha
Should understand from Monkey in name that your parcel is handled by monkies...Beware!
16/09/23 by Raman Sangha
Better you bin your item, it will save you on shipping fee...with them you lose item and shipping fee as well
16/09/23 by Raman Sangha
Worst service - on top Worst Customer Services.
16/09/23 by Raman Sangha
They do not deserve even single star....lost money, lost items and on top wasted time talking with immatures
16/09/23 by Raman Sangha
5-7 working days service they deliver in 20 working days - worst ever - Please avoid if you dont want to lose your monies...they reply escalated case in negative review but nothing happens. If NICHOLAS handling your case then you know you are talking to someone in Kindergarten. Just dont use them if you need peace of mind. thanks
16/09/23 by Raman Sangha
Bad Service - I regret using them
16/09/23 by Raman Sangha
Scammers - worst ever service
16/09/23 by Raman Sangha
Dont use they are scammers - no help
16/09/23 by Raman Sangha
Time wasters Nicholas is the worst customer Rep, please give him few more lines to write in English
16/09/23 by Raman Sangha
Beware.....avoid at all costs
16/09/23 by Raman Sangha
If you want to lose items and your money..use this service
16/09/23 by Raman Sangha
Best ever service if you want to lose both money and your items...they do not cover anything..just waste your time on top....if you are free and lonely then use their service and keep talking to their customer reps..it will be a good time pass.
16/09/23 by Raman Sangha
BEWARE let us down sixth time in last 3 months. Not using them again. One of the worst service run by Foreigners, nobody understands your request, NICHOLAS is the guy who beats about the bush , 3-5 days delivery and its delivered after 20 days, he talks everyday you will be covered once courier deliver. Please see his reply now after 21 days Hello, I am very sorry to hear about your item being so delayed, now although this issue was clearly with the couriers I have to inform you that they were still within their service agreements for collection and delivery. Many of our terms mimic the couriers so please take note of the following three terms. 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered. 2.7. You will be responsible to ensure that the correct goods are available to be collected by the Carrier from the collection address on the scheduled collection date. You should ensure that you or a trusted representative are physically present at the time of collection. The company shall not be liable for late collections, including those from Post Offices, courier depots or store locations unless there is valid evidence of a period of 5 working days from the date of goods were scheduled to be collected or dropped off. I am sorry I could not be of more assistance on this matter, however, these terms are provided at the time of booking and have to be agreed to before a booking can be processed. Kind regards, Nicholas
16/09/23 by Raman Sangha
You did all and everything you promised. The collection was prompt and easy. The delivery was on time.
I could not ask for more!
16/09/23 by Raymond Gibson
My international delivery arrived within the time frame.
16/09/23 by Terry k
Excellent customer service
16/09/23 by RukiyaBibi
When my package arrived to Austria they didn’t leave a card to say they try to deliver my package or a person can go to the post office to pick it up !!!! So now my package is coming back to me a sender . Birthday boy left with out present . Very disappointed
16/09/23 by Katalin Ismail
Great service. I always use Parcel Monkey when sending parcels to Europe.
16/09/23 by Denis Alyshev
I cannot even start to write the utter disappointment i have for parcel monkey and its staff. I first went online like everyone else to have a parcel sent over for whilst i was on holiday. There are a few problems with parcel monkey that i will have to go through and to start when they list the businesses that will deal with your parcel this is miss information and misleading. These companies do not deliver to you abroad, they use third party local companies to which if you have any problems you are then told to go and deal with them. Parcel monkey supply a customs declaration print off sheet which a customer assumes that is all they need for this delivery, because nothing is stated otherwise upon purchase. When sending these parcels abroad this is not the case a lot more information is needed by customs. I sent the parcel well over a month ago now and it’s never arrived, after dealing with foreign customs with no help by parcel monkey or the courier i actually purchased to deliver my parcel my item has then been stated to return to sender ( at one point it said it was being destroyed! However after calling up i found this was an “error”) . To my absolute disbelief their words are there are no return policies in place so they can not give me an eta on my parcel being returned?. In the whole of this process I received no help from parcel monkeys customer service online, in fact i had to open multiple chats to start a complaint with them and to date have not received any refund, formal apology or my parcel. My last correspondence with parcel monkey when i asked about reporting them they told me that they are not regulated and the ombudsman won’t help. So off to trading standards i go and to the bbc watchdog. If I can recommend to anyone wanting to send parcels abroad i would not recommend parcel monkey and i will not be using them again. I almost guarantee that their staff will reply to this review with “your complaint is open and we are waiting to hear back from your courier”, this had been the repeated reply for the last month. I would offer 0 stars if i could!
16/09/23 by Chris Thomson
Excellent easy to use,parcel arrived on time.
16/09/23 by Peter Emsden
Very good service
15/09/23 by Mr Abdul Abdulla
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