We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Fast efficient service.
17/08/23 by customer
prompt service.
17/08/23 by Robert Wilson
Excellent value for money, very thorough and secure, use with confidence, will be back, many thanks
17/08/23 by Robert Paul
The parcel failed to be collected, the collection driver didnt have all the information. They didnt even call me. and have not heard a peep from them since. Use the post office, they at least do their job.
17/08/23 by Disgusted of Surrey
I haven’t got my parcel yet but I am sure all will be okay
17/08/23 by John Wadham
It was a very smooth and easy process. I was able to amend my collection date super quickly and easily. I would use this service again and recommend it to all.
17/08/23 by Katie
Worked well.
17/08/23 by Customer
Easy to use, filed the information needed and dropped off at the nearest post office point.
17/08/23 by Sonia
Parcel has not even been delivered yet a cording to tracking link. Just says it has been exported from the UK. Nothing else. Was a 3 day service that has no taken over 10 days!!
16/08/23 by Alan
Simple and easy
16/08/23 by David
So easy to get a quote.
Best company ever.
Amazing rates.
Very reliable.
16/08/23 by Hugo Camacho
put my account on hold for some reason without giving an explanation.
16/08/23 by Kevin wilson
Very polite and helpful staff.
On time service and reliable.
16/08/23 by sara Abdelraouf
Great service from start to finish will definitely be using you again
16/08/23 by Darren & Debbie Ellis
A quick, easy to use service. Parcel was delivered next day as promised.
16/08/23 by Andrew Nairne
Excellent service, great value for money, easy to use website, win win
16/08/23 by Sue Smith
Parcel left on doorstep and did not reign bell.
16/08/23 by Miss Scott
Our Response: Good afternoon,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
My parcel is stuck at customs with no way of contacting anyone to discuss the situation.
16/08/23 by V. Saiu
Twice I’ve used this service now and both times have had an extra £11 taken from my account with no email explaining why, post parcels have been within the size and weight claimed
15/08/23 by C Taylor
Job well done,could not ask for more,
15/08/23 by Donna
Excellent service
15/08/23 by S Sayed
The parcel was delivered next day and we learned about the 3 words
15/08/23 by Customer
Easy website
15/08/23 by Elton M
Great value shipping, easy to use website which is why I keep coming back for my awkward sized international parcel. Highly recommended.
15/08/23 by Customer D Turner
Very intuitive, simple and straightforward.
You simply select what you want to to send with all the options needed, i.e. weight, dimensions, etc.
A great experience
15/08/23 by customer
Awesome customer support, well spoken team, did things even before time. Perfect services.
15/08/23 by Ali Raza
On time delevery
15/08/23 by Customer
Sent parcel (a return) to Devon next day delivery. Been on to them for a whole month playing ping pong texts. Absolute worst service ever. Now they said because I didnt pay for insurance against there below standard service i will not recieve a penny.
15/08/23 by Gary Dent
Absolutely fantastic after getting stuck with returning an eBay purchase I was struggling because of the weight but parcel monkey sorted it straight away and cheaper than any one else too Im disabled and they also collected the parcels from my home address great service start to finish
14/08/23 by Chantrell Devennie
Fast and easy
14/08/23 by Ryszard Przylucki
All good and went well
14/08/23 by Meirion
Easy process and nothing went wrong !
Will definitely use again.
14/08/23 by CatchCatch
Delivered on time, easy to use, no damages, would use again.
14/08/23 by Alison Garbett
Always reliable
14/08/23 by lynn
Collected on time and delivered o time - very consistent
14/08/23 by VJSports UK Ltd
Please do not use this company. You lose all right and control over the product. I returned some bathroom products and parcel force misplaced them. Parcel force would not speak to me as I purchased through a third party. I was comforted as I paid for the insurance with Parcel monkey but unfortunately after six weeks of waiting I am told all they can give me is the £30 credit for the delivery and not the £400 insurance I paid. I should have read the reviews more in depth before using them but do not use this company.
14/08/23 by Mark Daly
Failed to deliver the shipment. When asking for a refund, was told they can only refund once delivery has been made. How does that work exactly?! You have to pay for the service whether the delivery is made or not. Interesting business model!
14/08/23 by Frank Pine Ltd
Did not process a refund in the promised time. Also didnt respond quickly to commuication
14/08/23 by Customer
11 days in and my parcel has not been delivered? Tracking doesnt update and enquiry not being answered
14/08/23 by Frans Badenhorst
Great service
14/08/23 by Mr Steven Nolan
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