We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
As we live in a rural community where many of our post offices have closed, it was great to be able to prepare the package from home and have the labels sorted before driving to town to post the item abroad.
12/09/23 by Kate
Great service
12/09/23 by Ben Pickford
Really useful customs proforma; astonishing beurocracy to codify the stuff i sent to europe. Thanx Brexit!!
11/09/23 by Nicholas Speller
Awesome service
11/09/23 by Matthew
Packaged did not arrive on time.
11/09/23 by Customer
Easy to book and pretty reasonably priced.
11/09/23 by Rachel Lawrence
First class every time.
11/09/23 by Eric
I have been trying for days on end to get an update on my parcel as it is late but no one can assist me. How can you not be able to get information from the courier you use.
11/09/23 by Customer
Pricing actually not much difference from buying directly from company.
11/09/23 by Charlie23
Slow delivery. Company advertised that it will take the recepiant abroad to get package in 3 working days. However, it did get to specific country 8 days after the postage. It advertised that it is fast delivery but it wasnt. Good price but really slow delivery chance 2 stars
11/09/23 by Mantas
Wont cover lamps we bought insurance on. Total ripoff. Took weeks to get back to me.
11/09/23 by Customer
DO NOT USE THIS COMPANY- They have lost a high value parcel. Ok mistakes can happen, but the customer service dealing with this is appalling. Every day, we get several emails saying they will respond within 48 hours. It has now been 3 weeks with no update at all. Therefore, also no compensation. I paid for 1-2 delivery, it is now 1 month out and no progress on anything. AVOID .
11/09/23 by Gordon Yeoman
excellent service
11/09/23 by customer
One piece of equipment was broken
11/09/23 by Customer
Parcel not delivered
11/09/23 by Gillian Foy
Great service very straightforward. And great price.
10/09/23 by Mr angry
Ive had a series of incredibly frustrating experiences with this service. On three separate occasions, I was patiently waiting at home for a scheduled pick-up that never happened. Whats even more baffling is that I was told they attempted to pick up my items, but there was no indication of any attempt – no buzz, no notifications. This alone was a significant inconvenience, wasting three entire days of my time. To make matters worse, I initiated a refund process after these repeated letdowns. I was assured that I would receive my refund within 24 hours, but here I am, still waiting for it. The services customer support is a mixed bag. The only positive aspect is their chat feature, but even that is far from perfect. The major issue is the inconsistency among their customer support agents. Each one provides different answers to the same questions, leaving customers in a state of confusion and frustration. Overall, my experience with this service has been nothing short of disappointing.
10/09/23 by Abdulkadir Sheikh
Prompt and polite driver would definitely use again and recommend
10/09/23 by steve
Have used them several times and pleased with the fast service,
10/09/23 by james mcculloch
Very easy and very prompt
10/09/23 by Chris j
Great experience. Fast and convenient service. Will utilise service again
10/09/23 by customer
All went exactly
10/09/23 by John Irlam
Driver arrived on time, package delivered within time scale. No problems and will use again
10/09/23 by Bob Lee
Easy to navigate the site. Straightforward to fill in and gives you numerous options as regards cost and preferred courier
09/09/23 by Tracey Potter
Delivered when promised , pick up on the day they said
09/09/23 by patricia cliftonr
Great and quick. Although I didnt check where the nearest FedEx office was so it was a trek but the parcel arrived quickly and nothing had broken inside.
09/09/23 by Ema
A simple and straightforward service provided
09/09/23 by Mr Richard Staton
Parcel force manage to break screen
09/09/23 by Customer
Parcel arrived in good condition within the expected delivery time.
09/09/23 by Fauts
Problem free
08/09/23 by Customer
Easy to get quote and follow through
08/09/23 by peter chapman
Booked collection for Thursday before noon previous day. Delivery required on Friday. Spent 10 hours waiting for collection (2 hours more than usual) - no show. Contacted customer service - no apology, just said they could reschedule collection for Monday! They have arranged for a refund as alternative arrangements have had to be made. Most annoyed not to even receive a sorry - it may have been out of Parcel Monkeys control but how much does it take to just type sorry about that.
08/09/23 by Carolyn
next day delivery from fedex took 4 days :(
08/09/23 by Thomas Bryce
Great service, couldn’t fault
08/09/23 by Monique Prenderville
Collected Fri 1st 09 delivered the following Thurs 06th Sept
No issues and the tracking was great
08/09/23 by Anna Dakin
Appalling service. Money taken, but pick up of urgent delivery didnt happen, hard to get help, help given was to just rebook the pick up days after the package should have arrived. I would advise not to use Parcel Monkey for any business or critical deliveries. Go direct to a reputable delivery company as then you might get some information as to what is happening. Refund requested.
08/09/23 by Chris H
Everything was easy to do, collection on time and the package divered quickly.
08/09/23 by Chris
Easy to book online and a date for collection
08/09/23 by Sarvjit Sehra
On two occasions I have been disappointed by your team. My package failed to arrive as scheduled, I called multiple times but your team members kept telling all kind of lies. At a point, I was told the driver was out to deliver it, I waited for about 3 days if not more before I decided to visit your sighthill office and, it was so unfortunate to discover that the label on my package fell off so they couldnt even identify my package meanwhile, I was being told the package was out for delivery, I had to help them to indemnify my bag from the pool of bags. The second incident also delayed beyond th agreed time. I am really disappointed.
08/09/23 by Oluwakemi Oyinloye
Efficient service
07/09/23 by Mr Berman
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