We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
It was difficult to find other parcel services from N Ireland at this cost!
30/08/23 by Customer Sudheer Jacob
Fantastic service great price for 16kg item. Easy to use website easy to pay, will use again 100%
5 star service
30/08/23 by Customer
It took too long to deliver as you handed it over to an international courier
30/08/23 by SIMON Shaw
My parcel is missing and they just didnt reply to my emails, or reply 2 days after, with a cut and paste email, with an apology. But the tracking number has not been updated since 13 days ago. THEY DO NOT HELP ME The courier didnt pick up my parcel and after 8 days I am still waiting for a refund. THE WORSE CUSTOMER SERVICE, They just use a cut-and-paste email.
30/08/23 by Customer
Easy and it worked!
30/08/23 by ---
PLEASE AVOID THIS COMPANY. They didnt care about the customers. My box is missing and the tracking number has not been updated since 13 days ago they just sent me a cut-and-paste email, asking me to be patient. They didnt give me any solution, and they took days to reply to you.
30/08/23 by Customer
a very simple service to book for a competitive price and either drop off at the post office or arrange a next day collection.
they have never let me down, well done
30/08/23 by exodraft
Took 11 days to arrive, should have taken 3-4 days, when we asked why no one had any answers
30/08/23 by Mr D Cooper
parcel delivered undamaged and in good time
30/08/23 by Jim
Really good first time experience and I would use again.
30/08/23 by Margaret Ralston
Great experience, no problems at all. Highly recommended ????
30/08/23 by Martin
The parcels were delivered in good condition, price was good, highly recommend, a professional little monkey, thank you.
29/08/23 by Harry
Simple to use, no issues. Will use again.
29/08/23 by SBh
thank you gor ewry thing was easy
29/08/23 by kadir
Excellent service, saved a client of mine a fair bit of money.
29/08/23 by Customer
Arranging the booking and collection through Parcel Monkey was easy enough. Parcelforce were booked to deliver 3 parcels the next day. Delivery was attempted to the back gate of the property, of course no one could see the delivery person to accept the delivery, a calling card was thrown over the gate for someone to find the next day whilst out in the garden. Re-delivery was booked, this didnt happen. Finally 5 days after the delivery should have been made, I had to drive to the Coventry depot to retrieve the now extremely urgent parcels for conference set up the next day. Not happy at all.
29/08/23 by Trauma Care charity
Excellent service. Easy to use and provides all recommendations for all couriers.
29/08/23 by Caroline Rowe
Would definitely use again
29/08/23 by Customer
Excellent as always
29/08/23 by Lyn Lambert
Delivered within specified timeframe
29/08/23 by Jae
Jersey - We had greatly increased quotes when we specified the location was Jersey. Parcel Monkey quote was competitive and the whole process efficient
Thanks
29/08/23 by Charles Fowler
Fantastic and efficient service! Website was easy to navigate around and postage was cheaper than their competitors. Will be using again!
29/08/23 by Allan Jones
It was easy to arrange, fast and a lot cheaper than I expected to deliver a package from England to Hong Kong.
29/08/23 by David Reid
My parcel was due to be delivered on Friday last week but it still hasn’t been delivered. Their customer service is non-existent. I waited for 30 minutes on live chat with no response.
29/08/23 by Amna Siddiq
The delivery took 5 working days when I had booked it for 2
29/08/23 by PJ
I used Evri as courier option and my item has still not arrived and Evri’s customer service has been appalling. I have been attempting to get updates from their customer service team however no real answers given. Would never use again.
28/08/23 by Customer
Very easy to use , great tips for packaging and measuring. Collection bang on time , couldn’t fault the service
28/08/23 by customer
Procedure quite simple. Label printing straightforward
28/08/23 by Geoff Jones
All collected and delivered as arranged
28/08/23 by Jacqueline Sunderland
Every time I send a parcel abroad contact details for the person are never on the sheets just 00000000 ridiculous I have emailed Parcel Monkey several times never get a reply very poor customer service it’s like ok we have had your money now we don’t care
28/08/23 by David Morris
Fantastic service from Parcel Monkey. Used them twice now for overseas shipments. Website is easy to use and helps me choose the best courier service to suit my needs and price point. Would happily recommend.
28/08/23 by PatC
Did what they said.
28/08/23 by Customer
Fast prompt delivery
28/08/23 by Robert Varns
Excellent range of services and more importantly, they can be contacted should a problem arise
28/08/23 by Michael Clark
Gave a good set of options for sending the parcel, easy to put the information in and because you print labels and customs declaration yourself its no hassle when dropping off. Parcel delivered within specified timescale.
27/08/23 by Dorothy Manuyama
apparently parcel held by dpd at customs I was led to believe parcels[used clothing value £15] were exempt from duty under gov regs if less than 39 euros if this is a government ruling how can this parcel be held.
27/08/23 by geraldine lamb
Their website was easy to navigate and there was plenty of delivery companies to choose from at different prices. My parcel was delivered promptly and I was satisfied with the price.
27/08/23 by Angela Gallacher
The website was easy to use and helpful. There was a slight amount of confusion at the drop-off point, but all was resolved and the package was delivered on time.
27/08/23 by Customer
Fast, efficient and very reasonably priced.
27/08/23 by customer
Dreadful. Overcharged my card double the amount of the original fee claiming I had not weighed the item correctly; costing me almost £100 for a delivery. BUYER BEWARE.
27/08/23 by Customer
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