We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
UNWILLING TO SOLVE PROBLEM There were customs issues with my shipment which were due to electronic mis-labelling by the delivery partners parcel monkey uses. The partner says that PM should have informed me of limitations in their customs labelling service but PM refuses to acknowledge that there is a problem and that their terms and conditions and lack of transparency caused it. I have repeatedly asked them for a refund and I have also repeatedly asked for them to inform me of their dispute resolution process and they refuse to provide information. This feels criminal.
07/09/23 by Miri
You web site was easy to navigate and made a return of faulty goods very easy
07/09/23 by Liz Tilley
It was 48 hrs late being delivered. I could pay an extra sum to be able to claim a refund if it was late, which I didn’t take up. I could possibly accept it being 24 hrs late as the delivery was split over a weekend, but not 48 hrs. It was staying on the UK mainland, not as though it was to an island off the coast
07/09/23 by Mark S
Initially payment did not go through. Went on to website and used the chat option.
Great experience in resolving my issue from then. Helpful agents and convenient way to raise my issue
07/09/23 by Nitesh Singh
Terrible - my parcel is lost and there is no way to contact anyone. Tried every number and every way possible
07/09/23 by Customer
Please be cautious of using this company - I paid for an item to be collected and delivered which sadly went wrong - they state that they are not a courier company !! I would stay clear of using them
07/09/23 by Andrew Macdonald
Excellent.. Did what they said on the tin! Thank you for your very efficient service
07/09/23 by Mandy O'Nion
Everything was fine there was no problems picking up or delivering.
07/09/23 by Mr David Hobbs
It was a good service but it took a little longer than specified to make the delivery.
07/09/23 by Des. Able Services.
Superb great service
06/09/23 by Paul
My parcel was collected so why should I give you a rating please return my money back.
06/09/23 by Customer
The parcel was picked up and delivered as when they had promised. Perfect.
06/09/23 by Abi abdol
Entreprise vraiment mediocre qui n’est rien d’autre qu’une arnaque ! L’on m’a facturé 66 euros pour un delais de 1 à 3 jours ouvrés , le colis n’est toujours pas arrivé au bout de 4 semaines .veuillez vraiment éviter cette plateforme a 2 balles , je vous conseille fortement D’opter pour un delais de livraison normal et de payer un tarif en fonction.
06/09/23 by Jerome Attobrah
The package to USA arrived on time and the website process was simple and clear.
06/09/23 by Katrina
Could track the delivery all the way.
Collection of parcel was quick
06/09/23 by TRACEY ANDERSON
Good range of delivery options offered.
Easy to pay for, and to print labels.
06/09/23 by Andrew B
I oversized the dimensions on 3 parcels but parcel monkey managed to measure an even bigger size thus adding a charge after they had despatched the parcels and i could not dispute the sizes as i did not have the parcels. Underhand!!!!
06/09/23 by Chris
Fast delivery the next morning even though it was picked up in the afternoon.
06/09/23 by Kiran patel
It was a smooth transaction from start to finish
06/09/23 by KH
Excellent customer services
06/09/23 by Muhammad Ahmed Khan
Brilliant very easy process 48hr turn around and confirmation signature/photo on delivery.
06/09/23 by Henry
Use they guys regularly and great every time. Would recommend
06/09/23 by Martin
First class service
05/09/23 by Ian Cowie
The driver that collected our parcel was amazing very patient when we had difficulty finding the label
Brill
05/09/23 by Phil
Great service as always. Thank you.
05/09/23 by Jim
Would of got 5 stars but the PDF was the wrong format for my label printer. extremely frustrating. Everything else was simple and courier supplied the advertised service.
05/09/23 by Andrew King
Parcel Monkeys themselves were their usual efficient themselves. FedEx however were a disaster taking 4cdays to make a next day delivery.
05/09/23 by DEL
My second time sending a parcel via PM and really happy with the service. Parcel was picked up on time and my buyer was really pleased to get the item exactly in the time slot Id told him to expect delivery! Perhaps a little more expensive than some but you get what you pay for. I picked the right courier and will definitely use them again! Brilliant service all round :-)
05/09/23 by Chris Radley
They failed to send my shipment and accept no responsibility
05/09/23 by Ahmet Tugra
Delivered in 5 business days. Exceeded expectations
05/09/23 by Customer
Easy to navigate website. Choice of delivery options with price stated from the off. In my case Parcel Force. Parcel collected on day requested within time frame and delivered the next day. Proof of delivery also sent. Used Parcel Monkey to return item ordered on Amazon as parcel was too big to be collected by Evri.This worked really well for me recommended.
05/09/23 by maggie kendall
One of the parcels took a week to arrive.
05/09/23 by Customer
All well arrived on time and intact
05/09/23 by CollectPlus Customer
Still not received the package despite paying for express 24hr over a week later, unacceptable really
05/09/23 by Guest
Easy to navigate webpage and great price.
05/09/23 by Customer
Easy process online. Quick delivery
04/09/23 by the swag pug!
Having to send parcels to Holland and worried about customs etc has been a bit problematic with another courier but have been great. Thank you.
04/09/23 by Robert
You have yet to deliver the package !!! Andy
04/09/23 by Andrew Macdonald
Very flexible. Regarding collection and delivery.size and density.
04/09/23 by PETER DODD
I have been using Parcel Force for years, sending goods weekly. Recently, my packages have not been arriving on time. 24 hour packages have been arriving after 72 hours. Im very disappointed
04/09/23 by Brenda N
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