We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
I was very disapointed with the level of service receieved by this company. if I could give sero stars I would. I arranged for my order to be collected on Tuesday 1st August and I paid for a 48 hour service. this was not collected on this day and no communication from Parcel Monkey, ended up calling Parcelforce myself and tried to get the collection re-arranged. After getting in touch with ParcelMonkey they arranged for my order to be collected on 3rd August and bearing in mind I had paid £50 for a 48 hour service this was not delivered until Wednesday 9th. I contacted parcel monkey asking for least a refund on the fact that I had paid for a 48 hour service which was not delivered. and the terms highlighed to me were as follows: 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. Please be very wary when booking corriers using this company as its very expensive for very poor service!! they were unwilling to discuss this until the item has been delieved and they knew that these terms would apply Do not use!!
09/08/23 by Sunil
I was very disapointed with the level of service receieved by this company. if I could give sero stars I would. I arranged for my order to be collected on Tuesday 1st August and I paid for a 48 hour service. this was not collected on this day and no communication from Parcel Monkey, ended up calling Parcelforce myself and tried to get the collection re-arranged. After getting in touch with ParcelMonkey they arranged for my order to be collected on 3rd August and bearing in mind I had paid £50 for a 48 hour service this was not delivered until Wednesday 9th. I contacted parcel monkey asking for least a refund on the fact that I had paid for a 48 hour service which was not delivered. and the terms highlighed to me were as follows: 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. Please be very wary when booking corriers using this company as its very expensive for very poor service!! Do not use!!
09/08/23 by Customer
A convenient portal for those wanting to send one off parcels and compare rates between several operators.
Unfortunately the drop off information and reception service at Fedex was poor.
Would use Parcel Monkey again.
09/08/23 by VV
I have still not received my item and have had to request a collection for the 3rd time on a service I have paid for.
09/08/23 by Vicki
Found the best deal
09/08/23 by john
I recently used parcel monkey and chose them for their competitive price. After returning my item the parcel arrived damaged with parts missing and then parcel monkey took a huge charge out of my account without my permission as they said the items weight/dimensions were wrong, I got this information from the company so I am assured they were right, I feel that parcel monkey have basically stolen from me and no one is got back to me
09/08/23 by Jayne Mcghie
Excellent service, easy process
09/08/23 by David Musgrave
The parcel arrived which was great!
09/08/23 by Jane Hamerton
You failed to do the dob
09/08/23 by CustomerRichard Jackson
For infrequent packages to unusual countries this is handy service. As if find couriers and guides you through paperwork easily.
09/08/23 by Denis Weale
On time. Good service.
09/08/23 by Robert Shaw
20/07/2023 Parcel was delivered late and damaged. After repeated contact and multiple complaints they have decided to pay out my insurance claim for my damaged goods. 07/082023, They claimed to have put this in my bank 2 days ago. They have not and are lying about it. Do not use this company, they will smash your goods, deliver them late, fail to pay out insurance and lie about the the whole process. Untrustworthy and unreliable. I am going to contact trading standards as this is unacceptable.
08/08/23 by Cam
Everything went smoothly
08/08/23 by DRH
basically they take the funds, dont provide the service, dont give a toss when they lose the parcels and they lie about parcelforce terms and conditions, if you value your items find someone else to send parcels with as these people behave like crooks. disgusting attitude to customers.
08/08/23 by Peter Preston
Fantastic service and great prices A++++++++++
08/08/23 by Jimmy
Absolutely Amazing
08/08/23 by Customer
Always very easy to arrange and delivered on time
08/08/23 by Nicky
Great discount prices, quick streamlined operation.
08/08/23 by Emma Sirius
Brilliant service
Picked large parcel up next day.
Delivered two days later.
Brilliant
Easy to put details into website
Cost was excellent value.
08/08/23 by Brian Carr
Easy processing. Any problem they will deal with and you dont have to.
08/08/23 by Thames Valley Archeaological S
Very quick and easy to use give me all the information I needed to send my parcel to Australia got there very quickly
08/08/23 by Danielle M
Book a parcel delivery service from UK to Romania through Parcel Monkey. The booking system is good and efficient. I booked on Wednesday evening and the parcel was collected Thursday morning. The only issue I would like to mention was that I did know when the delivery company would collect the parcel. Therefore, you ahve to be prepared for whole day. The process is smooth in general, but I had not got notification when the parcel left UK.
08/08/23 by Yee
Website was easy to follow and understand. Everything went very smoothly
08/08/23 by Mr Bedford
Easy to find a postage deal and to navigate website
08/08/23 by Vimokshaja
Fabulous from start to finish. So smooth. I would definitely use the services again and would recommend to anyone.
08/08/23 by Anne Gregson
Did what it said on the can, delivered on time and at a reasonable price. Thankyou
07/08/23 by D. Axcell
easy to follow instructions, no issues on drop off, delivered on time.
07/08/23 by Alan
Excellent service prompt pick up curtesy shown
07/08/23 by Gordon Roberts
Pay lots for one day deliveries and need two days to arrived, food package is for throw now!
07/08/23 by ML
Very easy to compare the different prices and the cheapest price is clearly located.
Picked a local place to drop off parcel which made it easy for me.
I liked it that I was kept in touch by email the status of the parcel and an up to date tracking number was given.
The things I didn’t like were that it asked for phone and email address of recipient which I did not know. Cannot proceed booking without number so I had to put in a friends number who was not the recipient but knew them.
07/08/23 by Kiana
Kept me updated on delivery.
Parcels arrived intact.
Would highly recommend.
07/08/23 by Catherine
Parcel arrived severely damaged despite being packaged in multiple layers of protective bubble-wrap. We are now unable to get a refund from the supplier.
07/08/23 by Adil
Very easy to organise an uplift.
07/08/23 by Anne
Just used Parcel Monkey for the 2nd time & can’t fault their service, my parcel was delivered the following day. Previously used them to send a package to Australia which arrived within 7 days of posting in the UK & it was cheaper. I will use them again.
07/08/23 by Christina
Easy to book, great prices, next day delivery, what more could you want
07/08/23 by Customer
Perfect delivery
07/08/23 by Client
Very effective service.
06/08/23 by David Furzer
Quick and efficient
06/08/23 by Customer
Easy to do on website, dropped at post office in Barbados 5 days later
06/08/23 by Andy Ashford
Collected first time easy to set up
06/08/23 by David
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