We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
The parcels were delivered in good condition, price was good, highly recommend, a professional little monkey, thank you.
29/08/23 by Harry
Simple to use, no issues. Will use again.
29/08/23 by SBh
thank you gor ewry thing was easy
29/08/23 by kadir
Excellent service, saved a client of mine a fair bit of money.
29/08/23 by Customer
Arranging the booking and collection through Parcel Monkey was easy enough. Parcelforce were booked to deliver 3 parcels the next day. Delivery was attempted to the back gate of the property, of course no one could see the delivery person to accept the delivery, a calling card was thrown over the gate for someone to find the next day whilst out in the garden. Re-delivery was booked, this didnt happen. Finally 5 days after the delivery should have been made, I had to drive to the Coventry depot to retrieve the now extremely urgent parcels for conference set up the next day. Not happy at all.
29/08/23 by Trauma Care charity
Excellent service. Easy to use and provides all recommendations for all couriers.
29/08/23 by Caroline Rowe
Would definitely use again
29/08/23 by Customer
Excellent as always
29/08/23 by Lyn Lambert
Delivered within specified timeframe
29/08/23 by Jae
Jersey - We had greatly increased quotes when we specified the location was Jersey. Parcel Monkey quote was competitive and the whole process efficient
Thanks
29/08/23 by Charles Fowler
Fantastic and efficient service! Website was easy to navigate around and postage was cheaper than their competitors. Will be using again!
29/08/23 by Allan Jones
It was easy to arrange, fast and a lot cheaper than I expected to deliver a package from England to Hong Kong.
29/08/23 by David Reid
My parcel was due to be delivered on Friday last week but it still hasn’t been delivered. Their customer service is non-existent. I waited for 30 minutes on live chat with no response.
29/08/23 by Amna Siddiq
The delivery took 5 working days when I had booked it for 2
29/08/23 by PJ
I used Evri as courier option and my item has still not arrived and Evri’s customer service has been appalling. I have been attempting to get updates from their customer service team however no real answers given. Would never use again.
28/08/23 by Customer
Very easy to use , great tips for packaging and measuring. Collection bang on time , couldn’t fault the service
28/08/23 by customer
Procedure quite simple. Label printing straightforward
28/08/23 by Geoff Jones
All collected and delivered as arranged
28/08/23 by Jacqueline Sunderland
Every time I send a parcel abroad contact details for the person are never on the sheets just 00000000 ridiculous I have emailed Parcel Monkey several times never get a reply very poor customer service it’s like ok we have had your money now we don’t care
28/08/23 by David Morris
Fantastic service from Parcel Monkey. Used them twice now for overseas shipments. Website is easy to use and helps me choose the best courier service to suit my needs and price point. Would happily recommend.
28/08/23 by PatC
Did what they said.
28/08/23 by Customer
Fast prompt delivery
28/08/23 by Robert Varns
Excellent range of services and more importantly, they can be contacted should a problem arise
28/08/23 by Michael Clark
Gave a good set of options for sending the parcel, easy to put the information in and because you print labels and customs declaration yourself its no hassle when dropping off. Parcel delivered within specified timescale.
27/08/23 by Dorothy Manuyama
apparently parcel held by dpd at customs I was led to believe parcels[used clothing value £15] were exempt from duty under gov regs if less than 39 euros if this is a government ruling how can this parcel be held.
27/08/23 by geraldine lamb
Their website was easy to navigate and there was plenty of delivery companies to choose from at different prices. My parcel was delivered promptly and I was satisfied with the price.
27/08/23 by Angela Gallacher
The website was easy to use and helpful. There was a slight amount of confusion at the drop-off point, but all was resolved and the package was delivered on time.
27/08/23 by Customer
Fast, efficient and very reasonably priced.
27/08/23 by customer
Dreadful. Overcharged my card double the amount of the original fee claiming I had not weighed the item correctly; costing me almost £100 for a delivery. BUYER BEWARE.
27/08/23 by Customer
easy to use - gets the best rate
27/08/23 by Simon Todd
I communicated with you over and over to cancel my order You gave still not had the decency to reply to multiple e mails asking for a refund of £63 Will never recommend you
27/08/23 by Meryl Payne
After paying the agreed fee, we got charged a further £125 for being 4kg UNDER the agreed weight. That is 300% of our original fee. Despite contacting them directly asking for further explanation, we have yet to hear from them about this charge. Will never use their service again. Awful company.
27/08/23 by Customer
Easy to get a quote. Easy process
26/08/23 by Mrs Jacqui Kelly
Superfast delivery!
26/08/23 by Pia
An easy transaction to book in and arived very quick with no problems.
26/08/23 by Martyn Thomas
Parcel Monkey Awful service. Caused me loads of Grief. Use Courier. Far better courier
26/08/23 by tim
Have not collected parcels from a week ago
26/08/23 by William
I paid for next day delivery and no one collected it. The next day they said they’d tried but that wasn’t true. The parcel then went to two different depots and got lost. No one could track it. It was handed to Royal Mail which I found out after having to make many calls. It turned up 8 days later and I’d already left the delivery address so had to pay again to get it sent on. The item was for the funeral of my mother, and was of significant sentimental value. The service was appalling. They had zero idea where the item was and declared they couldn’t find out as the carriers weren’t responding. They responded to me quite easily. I wish I’d read the awful reviews before I used them.
26/08/23 by Julia
I did not received a label or instructions to send item back .only non readable message from you .I e mailed you and cancelled your services but you did not reply to me .I asked for refund and had to go to my bank and make a complaint about you and they trying to get my money back from you that you took off me and no label sent and no reply from yourselves to me . lots of bad reviews on your site.I also complained to company parcel was going back to as they recommended you.disgusted with your service.
25/08/23 by miss m claxton
Fast and easy, needs a little more clarity how to list items
Thank you
25/08/23 by adolfo vedovato
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