We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
Am excellent service.. First time used.. Sent package including laptop, headphones from UK to Australia.. Arrived intact on day 6..
15/09/23 by Customer David M.
Excellent Service
15/09/23 by Steven
Very easy to order online then Parcelforce did the rest! An excellent price, over £90 cheaper than the quote on Parcelforces website. Can highly recommend & will definitely use again.
15/09/23 by Angela May
You did the job you were paid for. Very pleasant driver.
15/09/23 by William Gautier
Very happy with the service. Found a good price and received the tracking info
15/09/23 by Cristina
No fuss
Easy to navigate
14/09/23 by Leslie Abernethy
In time and safely delivered with no damage
14/09/23 by Eileen
dropped off @ PO late afternoon.
delivered mon am.
excellent
14/09/23 by Mr Jack Gross
No parcel after 10 days, parcel monkey not replying, not good at all
14/09/23 by wen
Very reliable
14/09/23 by Customer
Web site easy to use. Great tracking information.
Dropped at post office and delivered on the date promised.
14/09/23 by Sandra
The transaction was simple and easy to understand and the price was amazing for a large parcel to go to the Netherlands. Will be using in the future.
14/09/23 by Spencer Lyon
I will not be using this company again. The courier charges were increased by over 300% -after delivery- made allegedly for the parcel being overweight or oversized. I am still awaiting evidence of the claim from Parcel Monkey and a response to my complaint.
14/09/23 by Ray Tarbet
Good and cheap until after delivery and your overcharged as the company hold all your card deatils. Say they will contact u and never do or mark your emails as duplicates. May as well load your financial information on social media!
14/09/23 by Catherine
all done very well
14/09/23 by Customer
Keeping in contact so the grandchildren would be able to look for their parcel
14/09/23 by Dawn Syrett
Everything went wrong parcel not collected so rebooked for next day parcelforce … was eventually delivered 5 days later
14/09/23 by Lee-Anne Budd
Very simple process and all the documents were ready to be printed within 30mins.
I have tried other agents but feel parcelmonkey is the easy and quick.
13/09/23 by Benzer Fernando
Complete service.thanks.
13/09/23 by Customer
The courier was very friendly. He waited patiently as I forgot to print the label. He also said that he will put the label on the box. Item arrived at destination the next day.
13/09/23 by Oana Madalina Cucu
Good. The website showed all the prices for different companies and options. Easy to use. And parcel got collected and delivered successfully!
13/09/23 by Gemma
I originally rated this as 5 stars only to be charged again 2 days later saying my weight and dimensions were incorrect. As much as I could possibly understand this, I certainly didn’t expect to be charged more than my original cost of £52.84 and then a FURTHER £53.76. So on total this would be £106.60. I have raised a case with the company, to no avail. They say they will respond within 3 hours. I have waited more that 3 days.
13/09/23 by Angela Mackie
Unfortunately I had a terrible experience with this company. After quoting £40 for the delivery of 2 items, they deducted an additional £160 from my card without warning after delivery. This was said to be on the basis that the items weighed more than quoted, but this was not the case, and after I sent them messages including confirmation of the items’ weight and dimensions from the manufacturers website, customer services have just not responded to me, let alone refunded the money. I’m left having to challenge them through my bank.
13/09/23 by Customer
Parcel monkey are easy to use and very helpful
13/09/23 by Customer
Its perfect company alway on time arrived my parcel.wel done.
13/09/23 by Customer
Great prices and fast delivery
13/09/23 by Jimmy
First time ever used this kind of service. Very easy for this 75 year old parcel collected when they said they would easy tracking to australia son has just emailed me to say parcel arrived from door to door in 6 days great,service
13/09/23 by Susan Curry
All parcel details input correctly however charged an extra £80 claiming parcel was larger than advised.
13/09/23 by SA
Easy to use and good value to. Go to the abroad
13/09/23 by David Crippen
Spoke to Natalie today via chat and I asked her "why dont you fulfill your promised delivery times". She immediatelly replied to this question with "oh, this is just an estimate". I then sent her a screenshot asking her where on that page it said it was "an estimate". She wouldnt answer or point out where the "estimate" was on the page. She answered only that they would email me when they heard back from Evri. She is either dishonest or has an IQ slighly lower than a chimpanzees.
13/09/23 by Vitor Mangraviti
Easy online experience, would absolutely use again
13/09/23 by Sylvia Lorraine
Great Service
13/09/23 by chaitanya dev
The parcel was picked up at the time quoted, the driver was friendly and efficient and finally I was informed that the parcel had been delivered, quoting the minute, hour and the day.
13/09/23 by Brian Finn
Made it very easy and helpful to find the best delivery service at the best price for my requirements. A fraction of the cost of one I called off Google search. Thank you .
12/09/23 by Customer
Excellent information and management of delivery from DPD
12/09/23 by JB
Absolutely shocking, shop where parcel was going for collection would not take it, so took it to SOUTHAMPTON only 900 miles from here and said I had to collect or a fee of £116 was payable to destroy. Do not return parcels like parcel force/royal mail do and charge the earth for any error. NNNNNNEEEEEEVVVVEEEERRRRR AGAIN
12/09/23 by Consumer
Excellent service and value arrived early without any issues
12/09/23 by Michael Parkinson
where do i start. I could not minus 100. BEWARE: THEY HOLD ALL CARD INFORMATION INCLUDING CCV2. THIS WAS USED TO TAKE £80 WITHOUT CONSENT OR NOTICE. 100% FRAUD. TAKE PICTURES OF PARCELS WEIGHTS (on the scales AND DIMENTIONS AGAINST A TAPE MEASURE (as requested by them). I WILL BE REPORTING TO TRADING STANDARDS.
12/09/23 by Cath Tisdale
Website easy to use, convenient drop off point and good delivery times. Excellent service
12/09/23 by Steam Supplies
Good selection of delivery options for Australia, easy to use, at a reasonable price and delivered on time
12/09/23 by mark bassil
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
