We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Very on-time collection, easy to use
22/08/23 by Customer
Quick and fast delivery
22/08/23 by Lubna Shaheen
Always reliable and with a good price for the customer.
22/08/23 by Jimmy Smyth
Delivery was on time
21/08/23 by Unknown
Unfortunately you recommended Evri for international parcel delivery. I have had a very bad experience with them and have lost my parcel. The make it impossible to contact them in every way :(
21/08/23 by Janet
quick and easy service - choice of couriers shown on the list - prices are very competitive.
great even for the larger parcels..
21/08/23 by rob willis
I dont think it is the company itself !! I sent a Large Parcel through this company Via Parcelforce Express 48 Last Tuesday 15th It should have got there Thursday 17th It is now Monday 21st and it still has not been Delivered !! I am now considering Legal Action because this is clearly not Express 48 Delivery
21/08/23 by Peter Jardine
Great service!
21/08/23 by Phil Wilcock
Parcel delivered quickly and safely at a lower price than other parcel companies.
21/08/23 by C Smith
So simple to use, will use again!
21/08/23 by Mrs Rose
Everything was efficient and easy.
21/08/23 by Ceri Turner
Hi, this is the notification I got from Amazon seller: "Due to the photo, the return is not a resalable condition, unused and in their original packaging therefore we have to deduct 99%." Could you please let me know how to make a complaint?
20/08/23 by Wenxuan Li
Parcel picked up and delivered promptly.
20/08/23 by Thomas Mitchell
PM11626369 took 18 days to go from Leeds, United Kingdom, to Johannesburg South Africa - way too slow.
20/08/23 by Customer Charles Edwards
You gave me the price I was looking for
20/08/23 by John Foulk
Extremely easy process. When the parcel got to Australia there was a mix up as my son didnt get the card left by the postman when he tried to deliver it so we didnt know where the parcel was. I emailed parcel monkey and received a reply almost immediately advising me exactly where the parcel was and what he needed to go. Will definitely use parcel monkey again
20/08/23 by Mrs claire rietdyk
Easy transaction
Easy to use
20/08/23 by Harry Danilidis
Parcel Monkey worked well - only hitch was at Irish customs, which slowed things down, but ParcelForce delivered.
20/08/23 by Rob Hudson
Parcelforce didnt inform me about collections times.just give a day. Surely they could give a rough time for collection?
19/08/23 by Russell Smith
Great service
19/08/23 by Mr Mark Boughton
Friendly and efficient
19/08/23 by Alan
I wanted the courier to pick something up from a crematorium and deliver it to me. However the courier would not pick up the package because my address was hand written and they needed a printed label. He told the crematorium staff he would be back the next day, but he did not come. I could not get in touch with the courier. I thought it was easier and cheaper to get another courier.
19/08/23 by Kevin Varney
Paid for next day pickup on a Sunday afternoon, parcel monkey said it would be picked up on Monday, parcel force never picked up till Tuesday night , complained to parcel monkey but was just told It was correct (it wasnt) reply sent from a noreply email address so couldnt even question their answer.
19/08/23 by Jason
They lost a parcel which I suppose can happen. The problem is that although I have provided them with all the documents and proof they have requested they will not deal with my claim. They havent refused to deal with it but instead, just send messages asking for documents they already have and or ask questions they have already asked and that have been answered. You will note that I have previously complained about them losing the parcel and posted a review here saying how difficult they were to communicate with and they will not speak to me on the phone. They responded to the review almost immediately and posted that they would reach out to me. They did "reach out" but the message was "Unfortunately we do not provide telephone services, as we only operate over email and Live Chat." If this was a low-value item I would give up and let them get away with it however it is not so I imagine I will have to take them to the small claims court. I am now searching for a blogger to see if they can help me make others aware that if this company lose your parcel even if you insured it with them they will not deal with the loss.
19/08/23 by customer
As always the best.
19/08/23 by BEATA WERNER
Paid for next day pickup using Evri, however parcel was not picked up until 4 days later. False information from evri/parcel monkey stating attempts had been made to collect the parcel even when they had not. Parcel was also delayed when it was delivered. A 2-3 day service took 11 days. Pi55 poor service. Would not use again.
19/08/23 by Kash Cheema
Easy to use service. Sent parcel to Europe and it was received in a week time. Can choose to send a parcel with different delivery companies. Good prices of delivery
18/08/23 by Aleksandrs Andrukovics
Poor service- the next day delivery took 5 days
18/08/23 by Customer
Just of late my items have been arriving damaged it is so hard jumping through all the hoops why can’t I just speak to a human and show them the pictures and get it resolved.
18/08/23 by Consumer
It was easy to view/book the parcel options and cost online, and the pickup (by royal mail) was when they said - what more do you want?
18/08/23 by Bob
Brilliant service, simple, quick and on time. Thank you.
18/08/23 by mr Tasgin Hussein
Delivered on time and no damage to packaging
18/08/23 by Customer
Received my items the ones I was waiting so quickly
Excellent services
18/08/23 by Customer
Very good service
18/08/23 by Lisa carr
Friday 11th August I sent a parcel via ParcelMonkey. It hasnt arrived. Everyday I ask where it is and everyday I get "we will respond to you when we hear from the courier" It cost me £64 to send the parcel on a next day delivery basis, I contracted ParcelMonkey to send it - they chose to subcontract. Its their problem to sort out that its lost but they just wont admit any kind of responsibility or repay me their charge plus the insurance I took out. Next step will have to be be the small claims court.
17/08/23 by Geva Blackett
Do not use - I paid £33 for a parcel, using the dimensions and weight provided by the seller to which I was returning the parcel. ParcelMonkey made an additional £80.05 charge with no warning or explanation apart from saying the dimensions and weight were different to what I provided. They have provided no proof of this or details about the measurements. I have spoken to Customer Services and (when I get a reply) they tell me it is in the T&Cs. However, this was not at all clear to me when making the payment and I have no idea how they got to the £80.05 additional charge. Terrible service, and I am disputing it with my bank, because the second charge was not authorised.
17/08/23 by Anna Forbes
easy to use and straight forward
17/08/23 by Gerry Thorrold
picked upon time & delivered quickly
17/08/23 by Jackie Hill
Disgusting Company do not trust them with anything. I booked a Courier Service via PMonkey which was designated with UPS For next day delivery and I paid for Insurance cover. 1. My item was not delivered as promised. 2. It was smashed in transit and unrepairable 3. I filed a claim, afer weeks they came back with an amount of 50% of what the so called Insurance was underwritten for. This I declined and they have ignored any further requests to settle and all subsequent emails. I asked for a copy of the Insurance schedule which was totally ignored I would suggest no Insurance was ever put into force although charged for. 4. The phone number listed on their presumed address in Eastleigh is fictional. Does anyone know where they actually work out of I wish to lodge a claim in the Small Claims Court but if the address on the website is false as well what can I do. Any suggestions would be appreciated.
17/08/23 by Lynne Whiteley
Everything happened as it was meant to happen. No surprises. No dramas. Cant ask for more.
17/08/23 by Mr David Hamlett
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