We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,903 reviews.
I booked a parcel with parcel monkey , wasnt collected . Contact their support feel support wasnt very supporting parcel still not collected 2 days on and paid for 24 hr as it was a item that someone purchased from my Ebay so now parcel very late Ebay not happy with me. Getting absolutely no further getting parcel collected.
07/08/25 by karen smyth
Really pleased with their service. Pick up and delivery was quick and they took great care of the fragile item
06/08/25 by Linda
Simple and easy system to use - will certainly repeat
06/08/25 by Anthony White
Easy to use and provided a range of couriers at reasonable prices.
06/08/25 by Nariman Dubash
Excellent!
06/08/25 by And They Loved Hats
Excellent quick very friendly courier.
06/08/25 by Peter Hanrahan
Quick and easy to understand.never used it before will use again
06/08/25 by Miss Bisset
The process was easy, inexpensive and it arrived very quickly in perfect condition.
05/08/25 by Customer
Quoted one price then finally paid around 30% more
05/08/25 by Colin
**** show - delivered someone elses parcel to me after putting a label with my address onto it. I still have the incorrectly delivered parcel over a month later and support have done nothing to get this poor person back their lost property.
05/08/25 by Ash
Quick, simple, reliable and inexpensive.
Queries answered quickly by Mafe Cruz with addition details given
05/08/25 by Peter Hunton
Good price, easy service
05/08/25 by Peter Lunn
I paid to send a parcel via Evri, but the QR code did not work when the sales assistant tried to scan it in the shop. I tried the order code provided by Parcel Monkey, and that did not work either. I immediately sent a message to Parcel Monkey, and have had no response 16 hours later. No phone number or live chat. I sent a further message to cancel my order. Atrocious customer service.
05/08/25 by Karen Paterson
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Reliable service
05/08/25 by Gary Walker
No issues with Parcel Monkey. However, the courier selected (DPD) uplifted the parcel the next day (29th) but didnt deliver until the 31st and, given that the parcel was clearly marked on all four sides and on the top to "Please keep upright", the driver placed it up on his shoulder on its side. I had to inform him that it was a printer full of ink so unfortunately, I wasnt exactly impressed with the experience.
04/08/25 by Serpentine Embroidery Solution
Very good service
04/08/25 by saman kumara
I had been using an alternative courier comparison site and twice in 3 months when I came to post my items the Post Office told me the bar code had already been used. No problems with Parcel Monkey. Easy to use and I think the prices maybe the cheapest. Thank you Parcel Monkey :)
04/08/25 by Mark
Mafa Cruz solved my problem promptly thanks
04/08/25 by Leon Sweeney
Easy to use and book
Collection happened as booked
04/08/25 by S Swann
All went well. Very pleased thank you
04/08/25 by Eric Parsons
Dont recomended . I send a parcel in Monday and should take 3 days to arrived. 1 week gone and still not delivered and tracking parcel looks like frozen From 4 days - no progress. Really bad expierence for me. No more.
04/08/25 by Mr Lukasz Pachucki
Quick service.
03/08/25 by Reginald James
As always, excellent service. Will definitely be using Parcel Monkey again.
03/08/25 by Sharon Wilson
I have been using ParcelMonkey for many years now to send parcels mainly to Japan. I usually choose their cheapest carrier. They are always reliable, deliver on time and keep informed of any issues that might arise along the way.
03/08/25 by Rex Lucas
The process worked really well! Seamless . I packed my painting it was collect at my door and deliver to my client 300 miles away next day.
03/08/25 by NorthEastbuddingartist
Straight forward and the most cost effective option
03/08/25 by Anna
Easy to use and best prices. Good tracking. Highly recommended. Will use again.
02/08/25 by Lyn
The process of booking the parcel was good, but when I went to Yodels own website to find the drop off address I found that it would have been half the price to go to them direct.
02/08/25 by Geeky Monkey
Quick and affordable service
02/08/25 by Menzies Norwich
48 hour deliver paid for 5 days later No package
02/08/25 by cillia
It was nice experience with parcel monkey
02/08/25 by manpreet kaur
Received a notification of an excess charge due to an oversized parcel. I contacted PM to challenge as the parcel was dropped off with the correct weight & dimensions. Initially PM responded to my complaint but when i confirmed I required them to challenge & I also provided evidence as requested by them I have since heard nothing & have no way of updating the complaint string on their page to ask why. Basics of running a business is you need to be able trust a company you deal with. Unfortunately I can no longer trust PM so I wont be doing further business and with them. Not mentioning the fact Im also unfairly £50 out of pocket.
01/08/25 by Dave Nash
I have reviewed Parcel Monkey previously on Trust Pilot but it was several years ago. Still an amazing service, all you need is the dimensions and weight of your parcel and where it’s going and Parcel Monely give you loads of different options and prices for delivering your parcel. All done online, you can even arrange someone to come to your house to collect your parcel for you and bring labels with them. Brilliant. 5 stars from me.
01/08/25 by Sue Blair
Truly excellent service. Goods collected when expected and reached end delivery point in the USA ( two locations) in exceptional timescale. Well done.
01/08/25 by Robin Peers
First time using Parcel Monkey having used other companies to send parcels to family in Hong Kong. This will now be my first port of call as the service has been brilliant. So simple to book online, great communication and fantastic value for money.
01/08/25 by Anne
Parcelforce did not pick up on the arranged collection date. No explanation as to why and no apology.
01/08/25 by Customer
Did what it said on the tin?
01/08/25 by Rosie Pearman
One of the parcels was severely delayed despite us paying a premium for a rapid service. No comms from shipper or Parcel Monkey to notify us or explain the reason. This caused considerable anxiety and bad feeling with the recipient. Poor service - wish we’d just gone to a Post Office.
01/08/25 by Rachel Crowther
This is more a review of the service received from ParcelForce through parcel monkey. I needed to get a small packet to France. Of the available services parcel monkey indicated that parcel force could achieve this in three days, other services were available forecasting 2 to 4 days. After one week, parcel force still have not delivered the packet I do not know what come back I can have having engaged parcel force through parcel monkey.
01/08/25 by Dave Naylor
My Jeans Jacket.
Delivered my jeans jacket that I left at a hotel, i thought i would have to buy another jacket
01/08/25 by Mzz Gemini
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