We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Easy to use website and price comparison- prompt efficient service and delivery- well documented tracking
07/08/24 by Catherine
Loved parcel monkey for my international parcel. Used for Canada. Australia. Just loved their service.
07/08/24 by Customer
Got quotes, chose one, delivered to store item arrived next day at destination.
07/08/24 by Michael
easy to follow & rapid collection . Helpful friendly driver .
07/08/24 by Customer
It was very easy to organise sending of the parcel but unfortunately even though it was 24 hr express it took 5 days to get to its destination!
07/08/24 by Charlotte Luttichau
Our Response: Good Afternoon,
I am very sorry to hear about the service you have received when using our service.
I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
My parcel was delivered to another address and its almost 6 weeks claims team is not responding me back. Very disappointed with customer service. Never recommend to anyone.
07/08/24 by Omar yaqub
Unsure of tracing details but confirmed delivery was good
07/08/24 by Paul
I used Parcel Monkey first time for an Amazon return. It was advised by their customer service representative. It’s been more than a week and the parcel has yet not been received by Amazon. The return window is closing soon.
07/08/24 by LA
Parcel wasnt collected for nearly a week. When I complained I was essentially told tough.. Fedex were more than happy to refund but Parcel Monkey just passed the buck and wouldnt entertain the idea.
07/08/24 by Daniel Clement
cant fault the service, super competitive prices, had a slight problem getting my labels once but the issue was sorted before I could draw breath, wont use any other service from now on
06/08/24 by Andrew Forrester
What a lovely monkey.
Good service and good customer service!
06/08/24 by Brew Hub Glasgow
very easy to use
06/08/24 by Stephen Mercer
all went smoothly
06/08/24 by Douglas
Excellent service throughout.
06/08/24 by J Crew
Easy and convenient, the whole process was seamless!
06/08/24 by HN
Very good ???? thank you
06/08/24 by Customer
Easy fast and priced reasonably for large box of returning luggage
06/08/24 by KH
The orignal price displayed and final price invoiced were vastly different from 23£ orignal 1lg to usa final invoice value was 51£ the additional fees were not detailed on the invoice. It did arrive in the specified time
06/08/24 by Steve Smith
Excellent.
Prompt.
Well-informed.
Very friendly pick-up courier.
Thank you.
05/08/24 by PHIL JONES
Very well organised very happy will definitely use again thankyou
05/08/24 by Miss ranshaw
I use Parcel Monkey when sending large parcles.
Its a good service.
Thanks
05/08/24 by S. Glasgow
Parcelforce is refusing to come and collect the two parcels I have paid to be collected. They told me that would come at some point on Friday and couldn’t specify when so I stayed at home ALL day and the driver didn’t show. I called up and they said they would be collected on Monday and I stayed at home ALL day today and the driver did not show. I also contacted ParcelMonkey today but received a response saying that re delivery has already been organised so I was unable to speak with anyone. So, I’ve stayed at home two full days and I’m still left with two parcels that I have paid to be collected. Horrible service!
05/08/24 by Stephanie M
Super easy to use, especially for international shipping. Found better prices than I was able to and the delivery was bang on time.
Clean and user friendly interface and you don’t have to create an account. 10/10, will certainly use again.
05/08/24 by Customer
Excellent Service - easy to book online will def use again.
05/08/24 by Mrs Piercy
Very easy to use, clear instructions, good price and local drop off location. I misjudged the weight of my parcel and I’m really glad that i was charged the extra without any delay to the delivery. Will definitely use again
05/08/24 by KS
most likely lost but assistance is doing nothing to get in touch with the courier. Even though i am offering to get them in touch with a UPS customer service representative they avoid my request for email address saying they already contacted UPS and waiting for a reply (2 and half weeks now)
05/08/24 by John Doe
Had to return an electric cooker hood canopy as the spec was larger than the cupboard. The company were going to charge £25 to collect it but I found a good deal on Parcel Monkey that tracked the parcel and I could drop it off at my local Post Office. Was really pleased with the service. Was able to track the package was delivered and it only cost me just over £10. Highly recommend using this company.
05/08/24 by Lynne Potter
Easy to use and great prices.
05/08/24 by AJ Knott
Excellent service. Arrived ahead of schedule.
05/08/24 by MRS V PAREKH
arrived on time for picking up parcel and was very helpful with taking parcel as it was heavy
05/08/24 by Stuart Falp
Fast efficient service
05/08/24 by customer
I paid for a 2 day service to Belgium. Sent 29july to arrive in time for the 4th August today my Granddaughters Birthday! (7 days later!!!) Its still waiting to be sent to the delivery depot . I spoke to customer service on Fri 2nd was told they would chase it and email me straight back. No email. So upset and angry. clearly false advertising
04/08/24 by Michelle
Great delivery
04/08/24 by MRS SU MCDONNELL
Cant contact Courier and my parcel is at delivery depo
04/08/24 by Roberts
First class service
04/08/24 by Tracy Johnston
Easy to fill out and efficiently delivered.
04/08/24 by Jo
Good service. Parcel arrived on time as stated and at a reasonable cost
04/08/24 by Sue R
I had a great experience highly recommended
04/08/24 by customer
Used this site a cupla of times as I’m not prolific posting etc.
always very easy to navigate and the choice of carriers is very good .
Pricing is easy to understand and the instructions and what it doesn’t cover is also clear and easy to understand
04/08/24 by Dave Cutter
Cheap, quick and reliable
04/08/24 by Southampton Arts Academy
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