We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
Results of successful deliveries do not show on eBay even with the tracking number . Someone at Parcel monkey needs to find out why.
12/01/25 by japanesetimetraveller
You did a great job.send halfway down the county in 3days great.
12/01/25 by colin
Great way to find the best way and prices to send parcels abroad.
The only negative really was to do with the amount of customs charges the person I was sending the package to (which was a gift) had to pay. It would have been nice to know this in advance or there was a way that I could have paid. I also think the charges were outrageous. Gifts (which were new baby clothes) cost less than £150 to buy and the customs was £42 on top. This left a bad taste in my mouth.
Incidentally the package was being sent to Denmark.
11/01/25 by Tim Line
Quick and easy to use
Very happy with the quick and easy process to get a parcel sent.
11/01/25 by Vicki
Cannot track item, useless website
11/01/25 by David Hinde
Very pleased, item delivered in good time
11/01/25 by ALAN
Quick and safe delivered
11/01/25 by Kris
Excellent service, collection and delivery on time.
Parcelmonkey every time!
11/01/25 by Terry
Very polite picked up parcel no problems
11/01/25 by Yvonne Winston-Lawford
Quick and efficient delivery!
11/01/25 by Customer
My Favourite because they are The Best
11/01/25 by Jimmy Smyth
On the whole generally smooth snd straightforward bookings. Could do with a personal contact when things are not running smoothly.
11/01/25 by LYDIA MORRISON
Collected on time, everything after very slow. Attempted delivery on fifth working day (UK to UK) , but unsuccessful, with no reason given.
10/01/25 by Customer
Still waiting on parcel from Evri over a week later
10/01/25 by Neil Olner
Absolutely fantastic would definitely use again thank you very much
10/01/25 by Customer
Good service
Easy to send at reasonable cost and prompt delivery. Trackable.
10/01/25 by Linda
Easy to book online, reasonable rates for long and heavy packages. Insurance always seems expensive to me.
10/01/25 by Ian Corner
EXCELINT DELIVERY SERVICE AND HELPFUL FRIENDLY COURIERS
10/01/25 by Robin Smith
I had an urgent delivery to make before my parents left the country for three months. The website was easy enough to manage but the courier did not arrive, so I’m out of pocket and I had to do the journey myself. It was highly inconvenient and stressful. I had no choice but to take my children with me.
10/01/25 by Shajna
free offer never turns up, ie cookbooks
10/01/25 by Lee Byrne
Booked a next day collection and delivery with DPD and no driver even collected the parcel after being reassured by Parcel Monkey that itll happen for 3 days in a row. Im not sure whether this was DPD at fault or Parcel Monkey, but either way the service was poor and I had to cancel the order - now I just need to wait 5 days for a refund (how companies are still getting away with that is shocking!). Having Parcel Monkey in the middle added no value and meant I couldnt contact DPD directly to try to understand and rectify the issue. Going forward I will be going direct to the courier and cutting out the middle man of Parcel Monkey
10/01/25 by Dan
Still no parcel after 5 weeks and now they ignore my messages. Citizens advice have now got involved along with trading standards. £250 lost! Avoid
09/01/25 by joshevss
First time we have had to send a large parcel to the USA. Very helpful and clear , good value and parcel arrived without drama in 5 days.
09/01/25 by jim wilson
My Parcel (Luggage) was collected Friday in Scotland to London. Received it the following week Monday because they dont do Saturdays and Sundays.
IN GREAT CONDITION!
Been doing this many times when I travel around UK. Instead of me carrying it in and out of flight.
Thank you Parcel Monkey STAFFS for doing exceptional job!!! ???? ????
09/01/25 by Mona
Pick up delivery on time. Cheapest by a long way and absolutely no problems.
09/01/25 by Farah Hannah
Finally, this worked well but it was a bit tense trying to track the parcels. The ‘PM’ number given me was not accepted by your tracker and I had to contact my vendor who said he’d managed to track it using TI6157695. Parcelforce then registered it as out for delivery but it didn’t come. Same thing the next day. They got to me on their third try but by that time (as there was some urgency involved) I’d managed to ring their Customer Services dept. After a 20minute wait for an operative and having explained the situation, I was given a code number which apparently would enable PF to check that the message had been taken and passed on, but no assurances of future action were given. I was delighted when the parcels arrived on the third day of trying, but, as so often, found the business of trying to contact human beings who have a firewall erected around them deeply frustrating.
09/01/25 by John Hartoch
My parcel was for 24 hours service but I got it after 72 hours! Very bad service
09/01/25 by Shah
Delivery promised in 2-4 days. Parcel no there yet!!
09/01/25 by Julie
Efficient delivery
09/01/25 by Ngan Shuen Ada
Did not alert give enough information about needing a label and DPD refused to take it and would not wait fir ine to print one off.. Had to rebook but you are not reachable by phone so had to use chat service to ask yiu to send link for label. Also you said parcel was being delivered on Monday but did not confirm either that this was successfully done. Cost me £16 and will not use again.
08/01/25 by Marilyn Medhurst
Took a bit longer but awful weather so all fine ????
08/01/25 by Vic Thomas
Great app great service easy to use
08/01/25 by Jane Russell
No communication, after parcel was 4 days late!!!
08/01/25 by dave sumner
good service
08/01/25 by Hewitt
THe sppeed of service and deliveey to its customers
08/01/25 by Customer
Simple site….easy to navigate to enable choice of carriers, I have used them many times.
08/01/25 by Terry Ditcham
Get a quote. Go through hoops to fill in all the forms. Come to the payment page and it’s twice the original quote. Seriously?
07/01/25 by Consumer
All round easy to use,just a few simple questions, and then they find you the best options. Print off label and your done
07/01/25 by Peter Ostell
Good experience. Very efficient.
07/01/25 by Miss Lisa Griffin
despite the bad weather the package was delivered in good time.
07/01/25 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
