We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
I always use Parcel Monkey, because it is so easy, also i like that they send you the labels and tracking link by e mail, its a great service I have never been let down.
12/08/24 by Heather+Walker
Picked up when arranged, arrived four days later. Excellent value for money. French post office have tried to scam me by charging 1€ tva so they can charge admin. But I will be complaining to them
12/08/24 by Client
Simple, straightforward and reasonably priced.
12/08/24 by Mr Simon Mortlock
Shocking. Parcel return back with out any explanation. Worst company I ever used
12/08/24 by Customer
Good service
12/08/24 by David
Cheapest price I could find, no problems at all. However, parcel force driver dropped fragile parcel on the way to his van...
Impressed with first time using this site! Will use again, was cheaper than parcel forces website.
11/08/24 by Robb
Everything went smoothly
11/08/24 by Ama ustomer
Great price and service
11/08/24 by mark pell
Excellent pickup and quick delivery
11/08/24 by Anthony Chukwurah
Excellent service very easy to use and gives a multitude of options; drop off/collection/gtee etc.
11/08/24 by Jacqui
Unproblematic
11/08/24 by Allister McGowan
Did exactly what I asked for, kept me updated on progress and delivered on time exactly when they said and price was fantastic thanks
11/08/24 by Karen Case
Good fast delivery
11/08/24 by Customergusspeed engineering
Useless…. 8 days and my parcel wasn’t collect all they could do we rebook for next day… re book for next day… I had to cancel and now try and get my money back.
11/08/24 by Jim Hoth
The website is easy to use, and the process of booking in deliveries was simple enough. Ill definitely be using them again to make sure Im getting the best price.
11/08/24 by Sian
Very good service easy to use website.
11/08/24 by Lyn Collins
Very helpful first time used collection from our home.very nice driver.10 out 10
11/08/24 by Brian Delves
Nice UI for selecting the parcel company
10/08/24 by Customer
Parcel collected Wed via parcelforce 48, now Saturday and still not delivered
10/08/24 by Peter Williams
Parcel was collected and arrived in USA in 2 days.
Outstanding service.
10/08/24 by Susan Lowe
I had to send a parcel back to the UK agent of a US company, not something I do every day. With Parcel Monkey it was easy to pick the right carrier and the right level of service I needed for the task. Integration with the carriers systems went smoothly, as did the actual sending of the parcel. Good job Parcel Monkey and good job DHL.
10/08/24 by Pete Ellinger
Prompt service and easy to follow instructions on website.
10/08/24 by Meeta
Scam! ... The five star reviews are false/bot.. Taken £100 directly from my account claiming a 40kg package... 2.5 kg.. Beware
10/08/24 by Darren Fletcher
..........
10/08/24 by Jonathan Peall
Collection was not made
10/08/24 by Sophia Kingthorne
Good price and exceptional international service
09/08/24 by Will
Big parcel, carefully measured and weighed, booking was easy, paid £27,delivered OK. Then a week later with no advance notification or explanation they took another £77 from my account. Absolutely not on. Seems that once they have your payment account details they can just dip in when they like. Ive asked for an explanation and refund but no response.
09/08/24 by Davey
Really good service, ordered on Friday, large box collected on Saturday, delivered on Wednesday from Cambridge to Edinburgh.
Very impressed at a very reasonable cost.
09/08/24 by customercarter
fast and secure
09/08/24 by Customer
sent package to the usa at an agreed price package delivered ok 4 days after delivery get a mail saying they are taking another £12 plus 50p admin charge as parcel overweight it was less than 1kg and measurments were collect have blocked them from getting any monies from my account this is just a cheap con trick
09/08/24 by Alan wright
Parcel Monkey is a nightmare! Poor customer service experience, and total lack of coordination, slow responses and frustrating interactions I arranged for 17 parcels to be collected, but only 16 were delivered, from Suffolk to Edinburgh. The last parcel is still marked as "out for delivery," with a note indicating damage. My delivery was scheduled for Monday, 5th August. I reached out to the customer team regarding the status of the last parcel, and I was asked to provide a description. Despite providing the description multiple times, including attaching a picture for clarity, I have not received any meaningful update. I then received an email stating that the parcel was delivered and that the message about the damage was an error from the driver. However, this information was incorrect—the parcel was not delivered. I have contacted customer service again and am still waiting for their response. I will update this once I receive a reply. I must say that the customer service is really poor, with slow responses and frustrating interactions
09/08/24 by AY
Used to be great but the website has issues, yesterday charged me twice for a package as the order didnt go through to the checkout and made it look like I had to redo it. A refund has been issued for the duplication already. Today I made a payment for a delivery, and they have received the payment but no order is there, and the chat help isnt able to do anything so now have to wait for customer service to get back to me. In the meantime, Im loathe to pay for anything on here again. Still no response from Parcel Monkey. Have had to raise a fraud case with my bank
08/08/24 by Amanda
used Parcel Monkey for the very first time and I am extremely disappointed with their service. The customer care team keeps apologizing without providing any resolution. Ive been waiting for an update on a parcel sent to Bhutan, but the tracker shows it has been in Bhutan without any movement for a long time. I have no idea where my parcel is. I raised a complaint, but there has been no response, and the claims team is not responding either. Utterly disappointed with Parcel Monkeys poor service. I would not recommend them to anyone.
08/08/24 by bhavik hadia
Just a small criticism, lack of communication
08/08/24 by Sue Rcustomer
Booking a door to door service from UK to India, only to be informed once the box reaches Delhi airport that it has to be picked up personally. Neither the booking team or the courier believe that reaching out to the cutsomer at the time of initial payment to clarify is part of the company ethic. Or to refund the amount for the service they havent been able to execute. Would give ParcelMonkeys entire team a minus star, if only it was possible.
08/08/24 by KS
Ive used Parcel Monkey several times now to send parcels to Australia - very easy to navigate the website , instructions clear and parcels have all been delivered on time without any issues. Cant recommend enough ????
08/08/24 by Lisa Larty
Everything easy and delivery on time
Many Thanks
08/08/24 by Mr Meader
Posted a parcel to America was there in three days amazing
07/08/24 by Maury Gilmour
Website was easy to navigate. I had multiple companies to choose from. Will definitely recommend and use again.
07/08/24 by Sam
Terrible. Parcel has not arrived yet and I can’t contact anyone To help. No customer services
07/08/24 by S Jones
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