We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
Easy to use, clear instructions.
04/08/24 by Ian Newman
Excellent service as always. Package dropped off at my local shop on Monday and arrived in New York the following day - perfect!
04/08/24 by Susan
Reliable, Easy to use. Efficient service. Good choice of sender options.
03/08/24 by Sarah Oconnor
Ive used Parcel Monkey UK numerous times now regarding shipping from UK to Norway & will continue using them as the service has been spot on with recommendations of courier. Very happy up till now.
03/08/24 by Kelly Weeks
Uber efficient
03/08/24 by Gary Taylor
Excellent service
03/08/24 by Mrs K Chritchley
Parcel was lost by Courier. Courier accepted the loss and offered compensation, a claim had to be made through the shipping agents account ie Parcel Monkey. Parcel monkey refused to make this claim or refund the shipping cost. Communications hard all around. Pay peanuts, gets monkeys. Recommend to got through the shippers website then you get some comeback. Beware of Monkeys!
03/08/24 by Teilo Nelson Smith
I have been sent an invoice which has been automatically debited from my PayPal account for £22.35, this is on top of the original £32.19 charged, the reason on the invoice is that the item has been. weighed in at 13KG, but the actual item is only 1.2KG, I booked the order and entered 3KG to cover the additional packaging and this in total weighed in at no more than 2.5KG and also the exact dimensions plus another few CM to over compensate. This is completely ridiculous and more worryingly I have another parcel by Parcelmonkey a few days later and now worried that this seemingly unscrupulous behaviour may well happen again - with regards the courier, this was UPS INTERNATIONAL service to the USA and on both occasions the parcels delivered within a couple of full days from the U.K. I found this outstanding .
03/08/24 by Jeremy Holt
I tried loads of different couriers and they were all very complicated, but Parcel Monkey was very simple to use. Simples !!!
03/08/24 by Peter Penrose
Excellent service
Same price as Royal Mail but pick up from my doorstep and delivery from UK to Texas within 3 days
Incredible
03/08/24 by elaine grant
Item received damaged
02/08/24 by David
Actually, finding a courier and getting my parcel returned in good time so I could receive my refund from seller was perfect. My only two issues is that the quote I got was less than half of actual price, but I accepted as was under the impression it could be pricey anyways.. but the 2nd issue is in fact why getting a poor review.. I got an unexpected extra payment, although the figure is small, its the principle. I used the same size and weight as it was recorded on original packaging from seller, item was in original packaging, only additional extra was tape to reseal it and a piece of paper that had the new label printed on it, taped to box. But apparently this caused the parcel to grow in size and weight, resulting in an additional charge, how ridiculous. I doubt a piece of paper and some tape can do this, screams scam to me. Most people likely would think "oh its only a few quid", but done to many adds up. I am disputing it for the principle of it
02/08/24 by Kayleigh
Excellent, easy and on time
02/08/24 by Jocelyne
Your service so far as always has been perfect. I will leave further feedback once my parcel arrives to my family. As usual I hope it will be as perfect as always. Thank you.
02/08/24 by Paula Footman
We measured and weighed our parcels 3 times, we know we were correct however Parcel Monkey took an additional £150 and cannot explain how four identical boxes know have two very different measurements!
02/08/24 by Emma Phillips
Second time using parcel monkey and it’s been fab again. Easy service and fast delivery. Definitely recommend
02/08/24 by Lau
Cheapest cost, simple process and delivered in tact and on time. Great experience
02/08/24 by Tracy
I booked parcel monkey 12/07/24 to pick up a parcel to send to Ireland its now 02/08/24 - continuous failure every day for a month - printing off shipment documents daily and still no pick up - when I go on my account - I simply get the same apology and another date set for pick up - absolute joke of a service - the worse Ive ever experienced to be fair - Im awaiting another date for pick up - I have no words -
02/08/24 by Ms Patricia Coleman
Courier company didnt collect the for 2 days. Then dropped off at half 7 at night to a business address...
02/08/24 by DAVID RODERICK
Efficient service
01/08/24 by Mr Berman
I used this company to return a delivery i had back to the manufacturer then broke this item in transit and have since just given me the run arround as i paid the insurance and they are doing everything to stop the claim they said i have no pics of the damage but no i do not as they never returned the item back to me, This company is untrustworthy and i am going to have to take my complaint to the ombudsman do not do buisness with these face less people
01/08/24 by Gary
I presume you are still using a horse for your deliveries?
01/08/24 by Customer
Very good.straight forward to use,would recommend
01/08/24 by Customer
The parcel was delayed 2 days by UPS. Stuck in sortation!
01/08/24 by Max
Parcel monkey are a SCAM company, they quote you for sending a parcel and then after a few weeks they charge your credit card extra money because the parcel was different in size/weight, if you query it they ask you to send photographic proof of the parcel, in my case I initially paid £22 to send a parcel and 3 weeks later they charged me another £78 on my credit card, Beware! And use an alternative company
01/08/24 by Steve Strongitharm
Simple to navigate and use. Great communication throughout the process
01/08/24 by Chris Elston
I paid about £30 for next day delivery (Friday) and it arrived Monday afternoon
01/08/24 by Customer
Great compare site. easy to use and straight forward. parcels delivered as stated.
01/08/24 by HMNG
Great job ???? quite simple and efficient
31/07/24 by Laura Owen
Easy to use. Clear and comparative pricing. Easy to book subsquently and great service from Evri.
31/07/24 by Edward Mitchell
The process is pretty easy. You have the option of either dropping the parcel off or having it collected. I had it collected and off it went.
31/07/24 by Andy
Every time we book a parcel in through Parcel Monkey they do not collect for at least 3 days. The collection is due the day we book it in and no one ever collects. Each time we have to contact Parcel Monkey on multiple occasions to try and get the parcel collected. Often resulting in us having to refund customers as there orders are late. Avoid Parcel Monkey if you can.
31/07/24 by Matt Weston
Considerably cheaper than Parcel force even though parcel monkey actually used parcel force services to deliver.
Efficient timely collection and delivery with reasonably good tracking information once the parcel was in transit. No information received about time of collection so it was a good job I was up early!
31/07/24 by di
Was really simple to do and understand the collection guy was outstanding really polite and personally he should get a raise
30/07/24 by Customer
Great experience. Straightforward and effective.
30/07/24 by Raymond R.
Very good, no hiccups!
30/07/24 by MKL Chauffeurs
All went well since the moment of booking.
30/07/24 by P Subramaniyan
Good service
30/07/24 by Philip Acourt
very helpful comparison service.
A minor point, would like a bit more space to enter delivery address - sometimes addresses can be quite long and this time I had to leave out the town and use abbreviations for the road name.
30/07/24 by Mike Dynamo
I send heavy parcels to the US and Parcelmonkeys service is the only reasonably priced service that I’ve found
30/07/24 by Lynda Sanderson
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
