We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
Avoid this company! I paid for 24 hour delivery, and the courier used through parcel monkey still hasnt collected the item - I have been told it will be 4 days until it is collected! This is extremely late. I had to reimburse the buyer of the item and Parcel Monkey state there is no compensation for late collection. AVOID AVOID AVOID
02/01/25 by Luke
I now use parcel monkey to send parcels to my daughters family in Pennsylvania…Really easy to book and fill in all the customs paperwork tracking is excellent and using the drop off option my parcel arrives easily in 3 days !
02/01/25 by JenW
I didnt get the address label and had to chase it the following day.
01/01/25 by David
Simple and easy to use!
01/01/25 by M
So quick and easy to arrange and was delivered super quick with no fuss.
01/01/25 by Customer
Looking at pricing and booking a parcel was really easy using the Web site
01/01/25 by Fiona
Item has not been delivered until date, this item was sent since the 19/12/2024 costumer is not happy and uncertified I rate this delivery service 0 out of 5
01/01/25 by Customer
Sourced best price online, booking relatively easy, parcel was able to be tracked along the way right through to arrival at my daughter’s condo in Canada, and, it arrived on time.
31/12/24 by Traveller
It was delivered exactly when it was supposed to be delivered which is as it should be!
31/12/24 by Teresaweezer
Cs not reply ! My parcel not collect
31/12/24 by Customer
It got there on time a great service
31/12/24 by James BigginsCustomer
Service was 5****
31/12/24 by Karen
Great price and choices. I did not expect the service was so fast in such as low price by dpd. It was collected on Dec 27 from London and reach me at HK on Dec 30. Amazing.
31/12/24 by Joseph Lin
Excellent 24 hour service with what was a very short timeframe to book to secure a collection next day and was extremely impressed with the speedy collection and delivery process. I have used this company before and found the booking process to find the best delivery options and prices far easier and flexible than other companies, Highly recommend.
31/12/24 by Jackie Flynn
Have used this company several years and usually only minor issues or delays, so no real problems until this time. I had written the recipient address on the box as well as using the label. Parcel was delivered mikes away to someone called Millie who apparently signed for it. Nope. The box was thrown in a BP garage and abandoned by the DX couriers. Damaged box but mist presents ok apart from a damaged and a missing item. Parcel m want an invoice for the damaged missing item.. I paid cash. So now what! Will use direct service in future.
31/12/24 by Sharon Kirton
First time using them after using a competitor for many years. First time and parcel lost, never delivered. Can never get hold of them to chase and evri fobbed me off for two weeks. Avoid
30/12/24 by Mark Harwood
All good except for customs in Italy requiring payment from my mother for a gift. Thanks to Brexit!
30/12/24 by Annalisa C
Oh dear this does not bode well. Parcel Monkey have asked me to rate their service, They havent picked it up yet. Neither have they confirmed when they will. Have given 1 star cos its Christmas after all.
30/12/24 by Geordie John
Everything went great
30/12/24 by neill pickering
Taken my money, not collected parcel. Still sat here.
30/12/24 by Kwok
I often use Parcel Monkey for European and Scandinavian packages, the prices are very competitive, if there are any problems Parcel Monkey are helpful in getting things sorted out.
30/12/24 by Oliver Rogers - Rogers Space Heaters
Posted parcel Royal Mail booked through Parcel Monkey Thursday 19th 24hr service...paid additional fee to guarantee on time delivery Mc to Brighton...didnt arrive until Monday late afternoon 23rd. I appreciate time of year delay however sent a parcel via post office standard charge no extras Royal Mail M/c to Cornwall at the same time and it arrived early morning of the 20th December... dont feel you should offer or charge for additional services/guarantees that you then dont meet. No contact as to why/what delay was or when to expect...
30/12/24 by customer sue shaw
very impreseed with the layout of the website which help customers make easy choices regarding what parecel companies to use very easily
30/12/24 by Customer
Parcel could not be delivered, no card or any information was given as to what to do next or where my parcel was being held. Eventually I managed to get it re delivered but in the meantime had to purchase some clothes for us all
30/12/24 by Thabib Khan
Ive sent 4 big boxes with these guys and theyve been brilliant. I did incorrectly under weigh the last one and contacted customer service quickly who were able to cancel that collection so I could do it again with the correct weight. They advised me to make sure I wasnt giving the UPS driver the canceled collection label details otherwise Id be charged the excess weight which I obviously didnt and used the newer labels. I did wait a couple of days for that refund which was no problem at all and was refunded in full. My correct labels were used and no problems getting to Miami.
I will continue to use them, they are great on shipping costs too.
30/12/24 by Matt Cole
Parcel not shown as it out for delivery 4 working days after drop off... Wont be delivered for another 4
29/12/24 by Rob C
My parcel to France has still not been delivered
29/12/24 by Caroline Temple Cox
I made my choice from the options presented. FedEx and they delivered very well. Next day and I was kept informed. Excellent service.
29/12/24 by John Wilson
Sent 2 parcels easily for a reasonable price and no issues with delivery
29/12/24 by Justin Lines
Courier took money and did not turn up
29/12/24 by Nina Nicholls
Choice would be 0 stars this time!! Courier booked for collection on 23/12/24, didnt turn up... Finally collected on 24/12/24 and not delivered until 27/12/24 !! HARDLY A 24 HR SERVICE WAS IT? ON THIS OCASSION I HAVE BEEN TOTALLY FAILED AND EXPECT A FULL REFUND AS CONTRACT BROKEN BY Courier OR YOURSELVES!
29/12/24 by H Newton-Allen
The package has arrived in Norway
I received a message that it had arrived on24th Dec.
My daughter is out of Norway at the moment but said that it would be picked up when she returns after the New Year.
Therefore I am Very Pleased with you service
29/12/24 by GC
Parcel hadn’t been collected
29/12/24 by customer
I have used this service a couple of times - but I won’t again. It is very stressful, you have an easier booking process but then if there are any questions after there is zero service and if you were direct with the carrier you would have the tracking number and could query, My recent booking was Cali to Ireland - which went from Cali to Chicago with FedEx and then (found out after) Courier international- but the 5 day service is now 10 days and no updates other than delivered in Chicago. Parcel Monkey keep saying they have raised the query but never get back to you. Total disaster and stressful and pointless
29/12/24 by Mary OBrien
Good service
29/12/24 by Walter Pasifull
Absolute scam artists! Come to another courier (pick up cost £55) and lost it within the first couple of hours! Even with a receipt/tracking number they said “nothing we can do” and that it can no longer be found. I lost out on (parcel worth: £180 + £55 pick up fee = £235!) without any kind of compensation all because they couldn’t do a simple job of picking up the parcel and delivering to address. Instead they lost my parcel and told me there was nothing they can do. Stay away! Use a reliable source. SCAMMERS
29/12/24 by Sonny Doyle
Dont trust them with you delivery if its important. They offered a next-day service to me with DPD on 22nd December 2024. They took full payment, they DID NOT pass the order to DPD until the 23rd SO NO COLLECTION. I am now being to my package will get collected on 27th December. NO APOLOGIES OR COMPENSATION FROM PARCEL MONKY AND NO CONTRACT PHONE NUMBER. JUST DONT USE THEM.
29/12/24 by martin j Millard
Excellent service, sent my parcel to New Zealand and it arrived in less than a week
29/12/24 by Tracy Hutchinson
Very easy to use website, used to use parcel 2 go but found it much easier and really quick delivery parcel force got delivered within 24 hours and got a discount on shipping would definitely recommend and use in the future????
28/12/24 by JESS MILSOM
DO NOT USE PARCEL MONKEY UK. On 26 Dec I paid for the 48 hour delivery service -- pickup in England on 27 December and Delivery in England on 30 December. As of the evening of 28 December the package had not been picked up. I received a message that the package would be delivered on 31 December. The delivery recipients would fly out of England on the 31 December which is why i paid for delivery on 30 December. I understand this was a busy holiday season, however, if Parcel Monkey had communicated with me that the order could not be filled, I could have used a more reliable service. Beware--do no use Parcel Monkey UK.
28/12/24 by Jacqueline Randolph
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